Walgreens review: Prescription filing

On November 6, 2026 at approximately 10:30 AM I called the Walgreens pharmacy on Bardstown Road in Fern Creek Kentucky to discuss a prescription that was misfiled. The person which was a man who answered the phone was extremely rude. I tried to explain to him why there was a mixup in the prescription. hydrocortisone Acetate 2.5% 1oz. The wrong order was for 48 grams not 1 gm like I had requested. GoodRx list this prescription for Walgreens at $40.73. This person informed me that it was $45.. eventually I realize that this DEI person did not know what he was talking about. Therefore, I ask him if he was a pharmacist and he would quite and finally says no I’m the store manager. I then asked to speak to a pharmacist which straighten it out immediately. What is the store manager talking to people about prescriptions when he is not a pharmacist? I went to pick up the prescription this morning, November 7 and was informed that I had to go to a Walgreens specialty pharmacy 15 miles from where I live to get the prescription. What the hell is a Walgreens specialty pharmacy. I’m following in a complaint with the board of pharmacology about this store, manager, talking to people about prescriptions when he is not license. What on earth has happened to your business? I’ve been around a long time and Walgreens has lost it. A videoed the line of traffic waiting for the window pick up the other day with nine cars and line idling for more than 30 minutes. So much for EPA rules. BTW your pharmacist was excellent. Let them do their jobs..