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Walgreens review: Pharmacy service, delayed persciption complaint

M
Author of the review
7:29 pm UTC
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10/11/26..gave script to employee. Came back 20 minutes later, script was still sitting by window not turned in. Made sure it was turned in and waited. 10/21/26 had surgery. Released at noon. Script was electronically sent between noon and 1;00 10/21/26. On phone with Walgreens from 1;42 until 8pm for script. Said they had not received it. Message from surgeon at 9;20 pm, 10/21 pm stating script was electronically sent in between noon and 1 on 10/21. Dr called pharmacy at 9am 10/22/26...he spoke with Pharmacist who stated that they had my script on 10/21. Pharmacy had script ready around 11am, 10/22/26.I had to wait from 1;00 10/21 from surgery release until 11;am 10/22 for pain medication because of human error at pharmacy.

Claimed loss: n/a

Desired outcome: Retraining of Pharmacy staff.

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