Walgreens review: Treating customers like a heard of cattle…

My son had a hearing device implanted this morning. The surgeon called the RX in to the Walgreens at Kelly and Covell in Edmond, OK at 9am. I tried to call at 10am to make them aware that he had surgery and we would need it expedited instead of waiting until evening like I usually can. I waited for several minutes but couldn’t get through. I decided to give some grace bc it wasn’t an emergency yet. At noon I called again and waited on hold for 1 hour and 9 min. Then hung up and again gave grace that he wasn’t hurting yet and I’m sure they will call me soon. At 3:00 it still wasn’t ready and I waited another 30min on hold as I drove to the pharmacy. The pharmacy clerk tried to explain it away that they have been short handed and had lots of flu shots this morning. I said surgical RX should come before flu shots. She said, “ma’am we have like 1900 customers.” No apology or humble pie. Yep “Head ‘em up and move ‘em out!”
We are not cattle and shame on Walgreens for letting their pharmacies get this bad. How can we trust and rely on pharmacists if we can’t even contact them?