Shipped items
Photos will speak for my review
Desired outcome: Package [censored] correctly
Billing
Duane Reade local pharmacy agreed it billed to wrong year & ins plan & filled with Walgreens parent for us to get refund as their systems does not permit it. 6 wks later still have heard & got nothing. It is messing up insurance plan for this year. Supervisor was supposed to call me back. Heard nothing. Local pharmacy says they are powerless. I need this solved this week (2.8.21). Walgreens' systems are awful.
Desired outcome: Undo all billing for 2021 and appropriately bill 2020 plan. We have disputed charge pending this.
Lack of service
After ordering over the phone, the prescriptions were ok'd to pickup at the walgreens. When we went into town they were not ready. The line was 10 deep and only one person to service both walk up and drive thru. An hour later we found out they had not called the dr. s office for ok as the phone said, it would notify us if not done. The person at the...
Read full complaintAttitude
Store manager checked about my script because it is one I need to call in every month for 3 months at a time, told me I did not have one and was rude about it so I called Lisa at doctor's office and she said I did and so she called them and he was also rude with her. She called me back to let me know it was there and that he was rude with her also. I did call back to get a name and it was store manager
Read full complaintLack of communication and sitting way too long in pickup line.
Lack of communication when I send a refill online it's as if they always have an excuse while the order wasn't filled! I have set for almost an hour going to the drive thru while waiting on other customer at the pickup window gets their prescription's filled. I ask the lady at the pickup window what was taking so long her reply was they were having to fill...
Read full complaintMedication, dolson ave, middletown, ny 10940
I have been taking generic klonopin for 20 years. They gave me klonopin, scored with a k and pill says, roche. Yet, label says genetech. I could not lift head, lost control of body. Neighbor found me grey. They know I take this every month but never order my 9 different medications so they will b ready by the time due. 2. Buspirone and metropolol er...
Prescription
I go to Walgreens In Marlinton WV to get my Prescriptions filled. And the male Pharmacists Name is Jackie that works there I am sorry I don't know his last name. This Pharmacists Jackie is always giving me a problem. The problems I am having with the Pharmacists follows: The I Pharmacists tells me I don't have your prescription and then I have to tell him...
Read full complaintAn employee - Dorian - a manager
I went into Walgreens to exchange some items. The cashier tried to help me and she could not. The register was not allowing her. She apologized and mentioned that she was new and did not have access that I needed to have the Manager help me and pointed to the register across from her. So, I picked up the items and went to the register where there wa...
Read full complaint$10 cash reward
Hold for Pickup*
Request to hold packages for pickup at a FedEx location, Walgreens and more. Get $5 Walgreens cash rewards with every FedEx pickup from Walgreens.*
Did not get the $10 for picking of two parcels from FEDEX at Walgreens in Arlington Texas.
Desired outcome: $10 cash reward
Manager refused to accept refund
I waited for Christmas clearance sales all month and went into Walgreen location on Lake Otis and 88th on 01/01/21. I purchased items that was on christmas shelf that was marked 50% off. I went to the register to check out and told the manager that checked me out that it was on christmas shelf, marked clearance and he did not honor the prices. I purchased...
Read full complaintPharmacy
Spoke with female representative on 1/4/21 @ the Walgreens located on McQueen and Ocotillo Rd in Chandler, AZ. This representative was beyond rude, short and lacked any customer service skills whatsoever. Her tone was rude, she cut me off as I was simply calling to provide insurance information and then placed me on hold for 7 min... Just because. Did not...
Read full complaintSharper image product
Went into the store #12357 mgr Ivan was very rude and ugly I tried to explain to him that I bought it on curb side and there was no receipt in the bag I had already talked to mr solis he told me to come to the store he would fix the problem this guy ivan had a attitude problem he has no customer service practice at all and used foul language towards me like...
Read full complaintInternational Phone Card
The access number has been busy for the past 6 months. Card is totally worthless.
Desired outcome: Provide an access number accessible instead of busy 24/7
Pharmacy
I've been in pain management for 10 years now. And it's worse than pulling teeth to get my script filled. That act like the pain med gods. Its just wrong. My pain were due today. They it's a 30 day supply. Welli got them on Dec ist and today is Jan 2nd. So do they need to learn math. I'm not sure. But it seems the new pharmacist is against anyone on pain...
Read full complaintPromotional Offer and Unauthorized Charges
Received e-mail from Walgreens telling me I was selected to receive a $90 gift if I completed attached survey. Completed the survey and selected a gift and was told all I had to pay was postage of $7.92. Provided my PayPal credit card info. Paypal paid that $7.92 to Limitless Tech Products. Paypal then paid an additional $42.92 to Limitless Supplement. I made no such additional purchase. Paypal notified me that this $42.92 payment is off a type that cannot be refunded. I AM EXTREMELY UPSET and considering legal action if this matter isn't quickly resolved. Limitless Tech and Supplement are used as your agents in this give-away promotion under the name Turbo Health Fitness. I believe both Walgreens and myself have been duped by this outfit. Walgreens, however, is the fault source. Paypay currently has these charges to may account as pending. I expect Walgreens to either get these pending charges cancelled, or see to it that I am refunded all charges made to me. I expect your immediate attention to this matter. Thank you.
Desired outcome: Pending Paypal charges removed or refund
Management
Store 10428 assistant manager Shawnee Bulgins is unbelievable. We have lost many employees because no one wants to work with her. On Saturday December 26, 2020 I was asked to work my day off. Went in at 9 am. after doing the primary closings till 12:00 am. for the holidays. Was working around helping in anyway possible. Was putting a floating frame together...
Read full complaintCustomer service
I have been dropping FedEx packages off at Walgreens since they have added this service, for a few months now and have been enjoying the convenience of it. Every time I go in they ask me if I want a receipt and I always decline (with covid... Limited time in store is nice)... They say ok... No problem Last week I dropped off several packages and...
Read full complaintCologne
I wanted to purchase a cologne at Walgreens on Buford Hwy. in Buford, Ga. The sales was supposed to be through Dec 28. On Friday Dec 25, I went to purchase it and it was extremely busy and all associates were helping customers and could not assist me at the health and beauty aids area, which can completely understand. The associate mentioned that the sale was through the 28th. I went back today Dec. 27 to purchase the cologne and another associate said that the sale was no longer valid and the item was regular price. I tried to explain the circumstances, but she said there was nothing that could be done. I am very disappointed with the service and the way I was treated.
No sales items in store
I went to your walgreens store at 1168 george washington n chesapeake va 23323 at 9:55 the store associates tell me that they have sold out of your advertised special on def mawell coffee for 3.99 and the betty crocker cake mix and frosting they sold out what such a lie the sale just started today and from 8 am to 10am you wouldnt have sold out because the store does not do that kind of business early in the morning and to tell me to come back on thurday... Oh no I will give my business to the companies that dont run false advertisement! And they no longer do rainchecks that really sucks!
Poor customer service
Some people are just not meant to work in a Customer Service environment. I went to Walgreens located at 4395 Kimball Bridge Road, Alpharetta GA to get Christmas Photos, Staff Josh Slay was extremely rude and acted as though I was bothering for asking help with the Photo Kiosk, then he comes and say "That is gonna charge you more" which I knew and didn't...
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