Walgreens
reviews and complaints

my name is Esperanza Rossi an American citizen
Mother of three and stay at home mom.
The following stament is my side and true version
Of a incident that took place on Feb 13th 2021 at the walgreens located at river Grove Illinois.
While staying at a nearby hotel we decided to get some candy snacks etc. I'll say 2 minutes after we entered the stored a manager named Jennifer
Told my daughter and her two friends to STOP SCREWING AROUND! (EXACT WORDS) AND TO LEAVE. When my 11 year old daughter told me
I was in completely SHOCK. This a store that we go
In a regular basis and spend a good amount of money every time!(you can check my membership) when I asked the manager she SCREAMED AT ME and told me if they were her kids
They wouldn't be doing that. DO WHAT?! LOOK AT THE TOYS?!?! And Easter baskets?!? When I took my phone to take a video and ask her to repeat she walked away. She said those teenagers were screwing around! And you should be ashamed!
She pushed me (I have her in video) the assistant manager told me to call corporate. She then proceeded to call the police and made a false stament. Being a loyal customer was my crime!
I refused to think i was treated so badly only because I was judged for our brown skin and my accent. She ban me from the store for no reason!
I'm very active person in my community and take a pride and my biggest accomplishment is being a good mother. My daughters are exceptional kids.
My youngest Daughter Mia Rossi is straight A's student. She has received a catholic education
Cheerleader from Shabbona Park (local and national champions) she attends ballet and hip hop at a dance school few blocks from that store.
I went to the police station i spoke to a lutanant who apologized for the officer behavior who previously told me HE KNEW HER and believe her.
When I asked to check the cameras they refused.
I don't want you to take my word for granted and PLEASE check your cameras. I also will ask the principal, coaches, teachers, alderman to put a good word for us . I hope I hear from you.

H hoffsmh1 ·Feb 12, 2021

fla blue
eckards concerning walgreens
I filed that there for my cases
who is handling the cases over eckards for them as walgreens
im waiting to receive my letter for the cast off
around the time of hurricane Bernard
I filed for if no one was concerned that they weren't able to handle
the closing of this store and for victims of flood
or it I filed for this as am waiting for that she gave me
a address I need again for my fracture it showed it being there
i'm waiting again since this was online as in for it not working
or if I wasn't on this and need that phone number again please look it up
where the address for the original eckards what telephone number since I have a cases with them for the walgreens that handles that
to look it up I did that when I was there

I keep extra medications if I lose insurance because I can't afford to miss a beat. These [censored] don't care

I had called Walgreen in Springfield Illinois to see if I could get the covid shot and was told I would have to do it on line, the reason I called I was watching good morning and they had a V P on and see said you could call the store and get a appointment. the people that answer the phone are very rude and they told me only take appointment on line and I said I don't have a computer they said fined some one that does or go to a library. so witch is right. you need to have your people go to a customer service class.

Cannot reach anybody on [protected] line 40 minutes hold. Called local pharmacist and she gave me [protected]. On hold 30 minutes so far after being transferred to e-commerce dept. apparently problem is with walgreen shipment and alliance although previous bottles show alliance. Local pharmacy shows Rx filled 2/9 and same on line chat says no. Alliance shows none [protected]). In the meantime I need my Eliquis and, others. If I have provider send in another request drug company I may not fill as may show done and at this point who knows.

I went to pick up an important new heart medication prescribed from my doctor. Upon arriving at a different drive thru location i usually attend in sacramento, ca, I found that the drive thru had been converted into a testing lane. No employees had appropriate PPE, and all people, whether immunocompromised or not, are expected to go through the same line that people symptomatic with covid (including the new strain far more virulent than the one that caused the pandemic) to get our medications.

I called and employees refused to verify my information on the phone and walk a few feet out to the same drop off site for cigarettes and alcohol. They also told me another location might not have my medication and tried to convince me it was "safe". These are not trained health professionals and for a person who would like nothing better than to get their medication (and also not risk death everytime they went outside) I would have liked nothing more than to be done. But I had to call another location. They informed me all walgreens pharmacies would soon have a covid testing site where the drive thru is. The only option they had for me (and everyone else with immune issues) is either risk it, get someone else to risk it, or change pharmacies.

sadly, many have only some pharmacies covered by insurance. Others like myself are allergic to many medications because of complicated issues, and rely on one particular brand of patches, pills, or injectibles. I was informed that there is delivery, but not of controlled substances. I am allergic to every brand of fentanyl patches given one, and walgreens is the only pharmacy in the past 6 years that carries it. I am traumatized wondering what I will do, and fearful for every disabled, vulnerable, and immunocompromised person that this pandemic has left behind.

Its high time delivery was offered of medication, and what a way to employ people during a time of economic depression and massive suffering. If not, there needs to be some way to allow people who are vulnerable a safe way to get their prescriptions. With the new UK variant far more contagious and so many refusing to mask, making errors with testing, the lack of employee PPE I saw, rolling this out is a disaster waiting to happen. It would be so simple to have an area further away with a box, or then allow prescriptions walked 10 feet out the door to curbside with other groceries. Otherwise that is denying the most vulnerable people a safe way to get the most important thing they can at walgreens - and medications for many of us are not a choice. They are a necessity. And regardless of whether insurance dubs generics different or takes allergies into consideration, our bodies do.

Disabled and vulnerable people should not be in line for their medications where people have covid. If I hear one more "but they're in their car/the box is closed/you can mask" and have to explain what being immunocompromised in 2021 means i'm going to cry. So many rely on walgreens pharmacy to fill our prescription needs. Please don't make our trip to fill up into a death trap and fix this before it rolls out everywhere and we're out of luck! If another drive thru near me didn't have this in stock, i'm not sure what i would do. heart conditions can't really wait, and i hate to think of the nightmare so many will go through having an rx called in they desperately need and arriving to see a line of people coughing and spitting.

Photos will speak for my review

Duane Reade local pharmacy agreed it billed to wrong year & ins plan & filled with Walgreens parent for us to get refund as their systems does not permit it. 6 wks later still have heard & got nothing. It is messing up insurance plan for this year. Supervisor was supposed to call me back. Heard nothing. Local pharmacy says they are powerless. I need this solved this week (2.8.21). Walgreens' systems are awful.

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