Service of walgreens customer service and management
I am a regular shopper in walgreens. I get all my family's pharmacy needs as well as other needs. The pharmacist and their techs are always so helpful and pleasant, however, there are a couple of front desk employees and one manager (especially the manager with glasses that was working around 5:30 pm on 12/14/2020) that always have an issue about price...
Read full complaintTreatment of a customer that was very inappropriate
Store # 150. I believe Dec. 9th at about 2pm one of your managers at store # 150 at 150 S. Grand Ave, Covina CA 91724 completely mistreated and mishandled a situation with a veteran. They accused him of stealing without trying to confirm it and had the police remove him from the store and refuse him service even after it was proven he wasn't the thief they...
Read full complaintPharmacy
Every time, not just occasionally, but every time I need to get my prescription at Walgreens for a routine monthly progesterone 100mg I have nothing but a problem. Either it's not ready, or they have to check it, tell me insurance won't cover it, only to pursue it and find out it is covered. Today I went to go get my script when it was convenient on the...
Read full complaintPharmacy
I called on Nov. 30th 2020 about a prescription I had submitted for refill via text. I called the store to ask if I could have it filled that day since the weather was supposed to get worse that evening and next day. I was told that my medication could not be filled until day 31. The lady sent me to the pharmacist when I said i've never heard of that. The...
Read full complaintPharmacy
My husband has cancer. His doctor called diazepam 2 mg to walgreen Reidville Rd in Spartanburg. They didn't have the medicine to fill the medicine nor would they transfer it to another chain of walgreen. It took a week to get any of this medicine. Tonight hig dr wrote for him to get homatropine methylbromide hydrocodone 600 ml. When I dropped it off to be...
Read full complaintTruelance always out of stock
I take truelance daley, it is on auto refill and my insurance pays for it. Every month I run out due to walgreens not having it in stock, walgreens knows ill be needing it every month at a cretin time and its paid for ny bcbst so why cant it be ordered in advanced so I dont run out every month? I need this medication in order to digest my food and when I...
Read full complaintPhoto department
I went to the Walgreens in Muscatine IA, 52761 and was speaking to Rachel (employee). I was trying to pick up my 3 (8 X 10) photos that I ordered online as I have done the same for the last several years with the same Lifetouch company that provides me with the digital copy. She asked for copyright documents and I logged into my Lifetouch and my Shutterfly...
Read full complaintAttack by walgreens employee using covid virus
I am 72 years old, while visiting this local Walgreens, Hector one of their employees was rude and confronted me in-front of management and purposely pulled of his mask in anger and confronted me within 2 feet. I felt this was an assault and reported this to senior management. And corporate management It was taped and their response was the two employee...
Read full complaintPharmacy customer service
I have tried in the past to remove My name from the AUTO REFILL on My Prescriptions, and with My late night work hours, when Walgreens fills Your meds on this AUTO REFILL sometimes I can't get up there, and they put them back. Three days ago I called and told them I had been ill and would get up there either the next day or after, the Young Lady told Me...
Read full complaintBeing solicited to start statins by a technician at walgreens
I am really appalled that Walgreens would call at home me to talk to me about starting on Statin drugs. And a technician no less. This is why I have a doctor. It is not a pharmacies or a store's place to solicit customers to use any type of drug based on a diagnosis. It's so inappropriate. I do like these pharmacists very much. They have always taken very...
Read full complaintEmployee not doing job correctly...
I have a Nephew that has 5 starving children that recently moved to Oregon and was in need of money, so I went to Walgreens Western Union station near my home... I approached the Western Union area and was greeted by an employee that did NOT want to help me... He was telling me that he did not see the order I did online, he had some type of problem an I...
Read full complaintCustomer service is awful as well inaccuracy in filling prescriptions
The Walgreens pharmacy on Memorial Drive in Greenville N.C. is working at a diminished capacity of quality care for customers. In August they filled my RX with 30 pills missing. It was a controlled RX and nothing was done to rectify the matter. Now today, they didn't have a RX ready because it has to be ordered, (understood) but one tech said it was not ordered the other said it was. Kayla a pharmacist was very rude when I asked about the status of another RX that was said it would be ready by 0930 am.
She said she was working on it now at 315 pm with a negative attitude.
They seem to take issue if you ask them a question about status. We customers know they are over worked and under staffed. Corporate does not seem to mind because of profit vs care.
I am a loyal customer at this location and as such I expect to have a better expierience where I spend THOUSANDS of DOLLARS. Because of this I am constantly off of required therapy. What can be done to resolve these issues and have this pharmacy work more effectively. Thank you.
Photo
I had place a photo order to pick up at this location and I received an e-mail this morning I received a message with this subject "your order 14984701320740 could not be processed". Unfortunately, the order was processed and the store printed the 4 wooden panels, and when I got there to pick it up, they didn't give it to me because I did not have the...
Read full complaintPrescription service
My doctor sent my monthly prescription to Walgreen. I recieved a text message confirming that it was ready to be picked up. I went there Wednesday. The people at the pharmacy couldn't find it. They told me that they would call me when the prescription was ready. I returned Thursday, they still were telling me that it was not ready. I cambe back Friday and...
Read full complaintPrescriptions
I am an Afro-American... Walgreens sold me without authorization post-surgery generic drugs not ordered by my doctor!!!... Effecting my post-surgery recovery!!! Does Walgreens truly believe Black folk deserve the lesser pain Med even after a major surgery?!?!?!?! What is wrong with your pharmacy in Lusby Md!!!??? Racist??? By the way... I called the...
Read full complaint and 1 commentNew prescription vanished from their system
I have a new prescription named hydrochlorothiazide that was electronically prescribed by my physician on oct 21, 2020. A couple of hours later, I received a text stating the medication is "delayed". The following day, nothing from the pharmacist on the status of the medication. My wife checked on the status online and it still states "delayed". Since I...
Read full complaintRude pharmacist
They have lost my prescriptions (somehow) for the past 3 months and i've had to call my doctor's office to get it fixed all three months. Today 10/16/20 I receive a text saying that I am out of refills. I called walgreens and spoke to the pharmacist, she told me that I had one refill let but I couldn't pick it up till monday. I explained to her that I wa...
Read full complaintRude pharmacist
The Walgreen's pharmacy advertises on a sign that they give flu shots, but when my daughter and I went to get one on 10/3/20, we had a very long wait. They had already charged my daughter's insurance for the shot, so we couldn't leave and go someplace else to get the shot. The pharmacist (Nora N.) was extremely rude and said we would have to wait. She said...
Read full complaintEmployee
Compliant: October 28 around 1030 am while I was shopping on the make up aisle a employee came and stood at the end watching me but acting as if she was looking at her phone. As I moved down towards the end of the aisle she walked down halfway and lend against something acting as if she was looking at her phone. I walked away to the other end of the store at that point. As I was looking for the deodorant and turned back to that area the man she started talking to asked if I needed any help. When I posed my question she replied "but you knew that already". The guy was Hispanic with glasses with slightly black curly hair about 5'5.
She was a kind of chubby Hispanic woman with blonde hair about 5'5. When I called the store directly to complain I was told she always does that to people she feels like is going to steal. He also said that she was a fellow mgr and they've told her about the complaints before however she apparently hasn't stopped.
Desired resolution: for her to be fired or reprimanded so she understands that it's not acceptable to follow and watch people as if their thieves. Racial profiling is a form of discrimination and offensive on numerous levels.
Store policy / store signage
I live in dade city, florida, the store initiating this complaint is on 301. First, lets make it clear that the governor of this state has lifted and abolished all mandates and restrictions upon businesses, this includes mask mandate, which is not a law, but a suggested guideline. Walgreens still choosing to display signage stating "following governor...
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