Walgreens
reviews and complaints

The Walgreens pharmacy on Memorial Drive in Greenville N.C. is working at a diminished capacity of quality care for customers. In August they filled my RX with 30 pills missing. It was a controlled RX and nothing was done to rectify the matter. Now today, they didn't have a RX ready because it has to be ordered, (understood) but one tech said it was not ordered the other said it was. Kayla a pharmacist was very rude when I asked about the status of another RX that was said it would be ready by 0930 am.
She said she was working on it now at 315 pm with a negative attitude.

They seem to take issue if you ask them a question about status. We customers know they are over worked and under staffed. Corporate does not seem to mind because of profit vs care.

I am a loyal customer at this location and as such I expect to have a better expierience where I spend THOUSANDS of DOLLARS. Because of this I am constantly off of required therapy. What can be done to resolve these issues and have this pharmacy work more effectively. Thank you.

Compliant: October 28 around 1030 am while I was shopping on the make up aisle a employee came and stood at the end watching me but acting as if she was looking at her phone. As I moved down towards the end of the aisle she walked down halfway and lend against something acting as if she was looking at her phone. I walked away to the other end of the store at that point. As I was looking for the deodorant and turned back to that area the man she started talking to asked if I needed any help. When I posed my question she replied "but you knew that already". The guy was Hispanic with glasses with slightly black curly hair about 5'5.

She was a kind of chubby Hispanic woman with blonde hair about 5'5. When I called the store directly to complain I was told she always does that to people she feels like is going to steal. He also said that she was a fellow mgr and they've told her about the complaints before however she apparently hasn't stopped.

Desired resolution: for her to be fired or reprimanded so she understands that it's not acceptable to follow and watch people as if their thieves. Racial profiling is a form of discrimination and offensive on numerous levels.

I have to write this here because I can't post this anywhere else. I was sober for 6 years, my wife was murdered on Xmas 2016. I watched my daughter go from happy to suicidal. I couldn't take it and tried to kill myself. I relapsed. I am sober again now for four years with the help of suboxone. It's not really sober but my family is alive and that's all that matters. My story has been on cnn, and all the networks down here. Her murder was a big case. Here's where Walgreens comes in. My insurance will only pay Walgreens not cvs or I'd go there in a damn heartbeat. My local Walgreens has these two women pharmacists that look at my like I'm a junior. Every month filling my script from the same dr for the suboxone is pure hell for me. It's so much worse now that I'm trying to come off the suboxone. In down from a pill a day to 5 pills every 21 days. I see my Dr every 21 days. The script says 21 day supply. My pharmacist is such an [censored] to me, that she makes sure everyone in the store including other customers hear her say I can't fill it till 30 days are up. Clearly seeing it's a 21 day supply. I have never filled a pain pill in my life. In the heart of an epidemic you would think they would like seeing someone on a path to true recovery. Im sure they see their share of people dr shopping or filling oxys early but that is not me! I've never done that. Im just a single dad trying to stay alive and fighting thoughts of suicide every day. My story has been followed up on cnn with the mass murderers trial. I've mentioned to them several times how hard it is to stay sober. They ask me why, they assumed I want to relapse. I tell them no, it's strictly getting my medication from Walgreens every month. They make me wait 7 days every month! They won't honor the dr seeing me every 21 days. Now I'm gonna be seeing the dr every 14 days, and then every 7 days. As I come off this med. This medication puts me in withdrawels that's why it's so hard to get off of it. It's even harder when Walgreens doesn't care that I'm trying to come off of it. So right now today, I have a 21 day supply at walgreens. The last time I filled it was about 21 days ago. So I'm out of meds exactly like I should be. And guess what. They won't fill it again. And the women pharmacists that laugh when I walk in, and put my calls on hold for twenty min won't fill it till they feel like it. Maybe seven days from now. Maybe five if their nice. Either way I'll be in withdrawels tom as I take care of my kids. So this store needs to be called out. This women that has been doing this to me for over a year needs to be [censored]ing fired. And it's done on purpose prob because I live in an area west of Palm beach where it's very nice and mostly older, very few ppl in recovery. So im in there eyes, the junkie. They need to red flag ppl going to ten diff drs, filling oxys early, with fake scripts. I'm not that guy. Taking five pills. Cutting them with a razor every 21 days is not that guy they need to red flag. I'm gonna post this everywhere. I'm also gonna do a follow up story with cnn about walgreens making recover harder for some people in the heart of the heroin epidemic. I'm writing this here because walgreens changed their page and you can't post to it anymore. But my story is already known ppl just don't know this part. My name is Andrew Rosenbaum [protected]

I called and complained about employee using n word and nothing is been done, what company let's employees say racist things and just ignores this! Now of all times this is being ignored someone needs to step up and do something! Customer service at its worse! Corporate does not care abut blm at all! This needs to be addressed like days ago! Resolution needed

Kerri H Pharmacists is rude, unprofessional & likely violating HIPAA regulations. She pushes medical advise onto customers who clearly opt out, talks down to customers, & gives medical advise against the doctors orders. She is seriously on a power trip and has offended multiple people in the times I have been in to pick up prescriptions. I will not go into detail here, as my attorney is considering legal action except to say, it's a wonder the store has any customers left between changes in the hours, and the rudeness of Kerri H who not only tries to over ride doctors instructions, gets angry when she is told thank you, but no thank you. Some lessons can only be taught by a lawsuit, and my recent experience is likely one of them.. I am greatful for the other customers who came to my rescue and walked out to give name number for witness/evidence.

I placed a refill order with Optum rx who then sent my order to Walgreen's to be refilled. Why I don't know. This is concerning Doxepin 100mg, 2 at bedtime. When Walgreen's notified me that my order was ready, the quantity was only 90. When I phoned them, some female said the doctor added a note that said to disregard the two at night and changed the quantity to 90. My doctor said no such thing. She ordered 180 with 2 refills. I notified Walgreen's to cancel that order, that it was wrong. When I spoke with OptumRx this morning, she was able to tell that it was run correctly the first time for 180 then cancelled, by Walgreens, and the order changed to 90. The correct quantity is now being processed but I don't want this situation to happen to anyone else. And the person who changed my order should be fired. I've had numerous phone calls to OptumRX so I'm not excactly sure of the date, but around August 22nd.