Walgreens reviews and complaints 1
View all 1819 complaintsWalgreens - Neutrogena sunblock call-back by Johnson and Johnson.
Hi,
On July 31/21 I returned 6 cans of Neutrogena sun block and asked for my money refunded as part of the Johnson and Johnson call-back. The Walgreens was the one at Town Center Drive in Eagan, MN. I didn't have a receipt, but who keeps receipts on sundries that were purchased over several of the last 12 months. The manager begrudgingly gave me a store credit anyway. The manager was rude and short with me and obviously irritated that I made her go through more hassle because I didn't have a receipt. And also, receiving a store credit instead of cash or credit card credit just indicates that Walgreens is trying to profit off of J&J call-back. We all know that J&J reimburses Walgreens for the returned payments. You want to know how to improve your customer service
1. Stop wasting money on customer service surveys. I get at least three a day from a wide range of businesses and it is getting ridiculous.
2. Managers nicely honor product call - backs without being syrupy and phoney about it.
3. You refund cash since that's what the customer used to buy the product.
4. You do not waste time by responding to this complaint, just improve your customer service. I am switching to CVS which is also in Eagan where I live.
Thank you for listening.
Desired outcome: Do not reply, just improve customer service.
Latest Walgreens Reviews
Mixed Experiences with Walgreens Never disappointed me Jerome Etzel - 10 star employee of the year! I don't know how drugstore.com delivers orders so quickly I have a lifetime membership with Team National andGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!