Walgreens

Walgreen's website indicates "Same Day Pickup" and my completed order details indicate same day pickup with an "Earliest estimated pickup time" that is just hours after my order was placed, but this is unethical advertising instead of what it appears to be: an estimate based upon valid data.

I placed my order for prints on 12/22 and the order still isn't ready on 12/23, so I called the store. They indicated that they were well over 100 orders behind and couldn't promise my order would be ready by Christmas. So, I contacted Walgreens customer support hoping they could redirect my order to a store with less of a backlog. I was shocked to be told that Walgreens doesn't keep a database of how many orders are currently being processed at individual stores.

So, this means that Walgreens has dishonestly accepted my business with a promise to deliver that they can not keep and that they have no way of knowing whether or not they can keep. Ordinarily, I would just cancel my order and move on, but Walgreens' unethical advertising practice has left me in a pinch since it's now the afternoon of 12/23 and I am in a time crunch, so they may still be my best hope (since I'm at least in the cue) despite being the ones who created this crisis.

I had another local option that I could have used for printing up until yesterday but they are now unable to get my photos printed by tomorrow, something I could easily have done if I had known not to trust Walgreens online store. Meanwhile my wife and I have been calling everywhere else we can think of to mitigate this broken promise by Walgreens.

Walgreens' online store should remove promises they can't keep (or don't know if they can keep) from their website. It should clearly state that "Same Day" is a goal, but Walgreens doesn't keep track of individual store orders, therefore the online store is only stating the company's goal, not an actual estimate based on reliable data. Then, if Walgreens wants to ethically advertise "Same Day" printing via its online store it needs to create a database that can be used to keep track of orders in order to offer realistic estimates to customers. Until that point, stop making important promises when you don't have any way of knowing whether or not you can keep them.

Your phone A. I. never works. It is impossible to communicate with it, it is impossible to check on a prescription, & nobody picks up your phone. I would be happy to use the A. I. If it actually worked. It's as if it was designed to work with a line phone .
It is for this reason that I am going to start using a pharmacy service other than Walgreens in the future.

First, 2 drive-up lanes were reduced to ONE . Now, that ONE drive-up lane appears to be "COVID testing" lane, not RX drive-up. Then the inside pharmacy hours are shorter. Forcing patrons to go inside during the peak of Flu, Cold AND COVID episodes, to stand around exposed to even more potentially I'll people seems like the exact opposite of how Walgreen's SHOULD be handling their customers. It is so difficult to even reach anyone by phone. As an 8 yr patron, I like the store/ RX staff. Seems as if everything has been "changing" for months ( know you have minimal control over the availability of products, which have accepted).. but it's NOT changing in a positive way for Walgreens nor their customers. But I will seek another location UTILIZING drive-up. And, if that is not possible, I will be moving my prescriptions to a completely different retailer, much as I would prefer to not do so. I have driven past CVS for 8 yrs because their location has never supported drive-up. But if I am forced to park & go inside the store, I might as well go to the nearest pharmacy, which is CVS, by a mile.

Every single time that you make a purchase, they lock your card for "security" purposes. Because this is such a HUGE hassle, I called Scarlet Card on November 17th and asked to cancel my card and I asked them to mail me a check for the remainder of the amount of money that was on my account. They assured me that they were going to send me the check and that I would receive it within 10 business days. I didn't get the check, so I called again. I called several times and talked to several people, and they ALL assure me that I would receive my check in the mail.

Now they are lying to me, saying that they don't owe me money and they are giving me the run around. They will either put me on hold for an hour or mute my call until I hang up. I've worked for call centers before, and this is NOT how they are supposed to handle customer service!1

They will send me a text saying my prescription is ready gor pick up. When I go I will wait a half hour and they tell me it's not ready yet and to come back. This was the third time this happened . Walgreens used to be on top of prescriptions but the last few months they struggle. They have long waits in short lines. Send texts to come pickup, can't get my insurance right. Every time. Is Walgreens trying to get rid of their customers.

Steve

Today 12/22/2021 Walgreens 451 FM 548 Forney, TX
I made an appointment to be vaccinated and the person who was in charge of vaccinating was taking too much time talking with his friend and kept us waiting for an hour, then he lost all the papers. He was rude and unprofessional. He thinks he is the "best" of all. "the owner of Walgreens".
He does not understand he is just an employee who works for the customer.
Not worth having him as a vaccination person.

Your site allowed me to enter everything but the complete password number. It just sat there and wouldn't let me enter the last two digits.

Your prices are over the top crazy. You used to have great sales and were reasonable with your pricing. I was looking for Betadine yesterday and all you had were two very small 4 oz. and 6 oz. bottles. One was $10.99 and the other $7.99. I can get a quart of it on Amazon for $9.99 but I would normally buy local before giving Jeff any more money. But if I cannot get what I need reasonably I WILL give Jeff my money to add to his BILLIONS. Jeff Bezos, CEO of Amazon just in case you don't know that.

The employee that tried to find the Betadine for me didn't even know what it was and he had to be in his 50's. He asked another associate.

The checkout woman overcharged me and said I had to tell her it was an instant coupon. That didn't sound right to me. Maybe these people need some more training.

This Walgreens is in Chippewa Falls, WI 54729

I really take offensive to your Christmas commercials where the main characters are frustrated and start to use slang curse words and then it switches. We hear enough of that in our everyday life and one TV.

You really need to change ad agencies. Merry Christmas!

Pam Williams
Shacklefords, VA 23156
[protected]@yahoo.com

staff totally rude including manager services need training

It is the Christmas season so what does your commericals promote cursing. I do not appreciate them at all. You may think they are funny but the are disrespectful. So I will be shopping elsewhere. I realize you may not care but others feel the same as I do. So when it hits you in the pocket maybe you will wise up!n So you are not interested in my complaint it is to short and you want more. Christmas is the time when respect is to be for all people. What kind of people work to promote cursing at Christmas, our saviors birth.

Your scheduling website for vaccinations did not show the store we wanted to go to so I called - needed to schedule 3 appointments. After holding over 21 minutes, glenda decided she did not want to help me. She referred me back to the web site (after I told her of the problem!) or she could transfer me so I could hold again! Awful, terrible service - is this how you treat your customers - pass them on, maybe they will get mad enough and just give up? Terrible, awful customer service!

On 10/18/21 had bad slip and fall with multiple injuries. Went to pain management Dr and he increased my meds from 120 to 135 pills per month. I picked this script up on 11/24. He had filled these and others days before. So someone else could have taken my meds off the rack.
Upon counting at home was ten pills short. Pharmacy manager took 4 days to tell me I was junkie and did this all the time. Meanwhile I have records of 21 months of same script being filled there with not one shortage ever. This guy had days to mess around with the pills as he would not allow anyone else to count. He made up fictional conversation w other store saying they said I claimed missing pain meds before. No such conversation ever took place I recorded these conversations with other pharmacist. ZAID HAMDANI is the pill thief or he cannot count. He was abusive and behaved like he was in something. I think he has a drug problem.

10671 Sudley Manor Dr
Manassas VA 20109

I had an appointment for a flu vaccine today at 11:00. My confirmation # is
695NXEJ7XNA1M. I told the pharmacist I am a senior citizen and cannot wait in a line. She told me to sit in the pharmacy area and the vaccinator would call my name.
At 11:30, I had not been called and had watched walk-ins get their vaccinations ahead of me. I spoke to the pharmacist again and was told to go to the head of the line and my name would be called. The person giving the vaccines, Vivian, did not call my name. She just said, "Next! and, of course, the next person in line went ahead of me .I told Vivian I had an appointment and was told I would be next. She said, "I don't care. You are adults. You figure it out"! I went back to the pharmacist and was assured I would be next. Again, Vivian came out and screamed "Next!" and I went in regardless of the line. I told her I did not appreciate being treated that way and tried to explain the situation. She was so rude to me! I had been very patient and all she could say was that it was not her problem. I spoke to the manager afterward and he assured me he would speak with her. Either the procedure should be better regulated or Vivian should be fired. I prefer the latter. There is no scenario when a customer service person should treat a customer with that amount of attitude and snark.

This is my most recent problem with Walgreen's pharmacy located in North Port, FL at two locations; one location on Toledo Blade and the other on Sumter. I recently started taking Entresto 24-26 mg. My initial order was filled without a problem. When I re-ordered at my main Walgreens, the location on Toledo Blade they were unable to fill my order so I had them check with the Sumter location and they filled my order. This month, I was told they could only give me 10 pills ( 5 days worth) and when I asked them when I could expect the remainder of my order and the tech just shrugged her shoulders. This is absolutely infuriating because I have to get my prescriptions from Walgreen due to my Medicare drug plan. What is my recourse? I need your assistance.