Walgreens

Every three months I have to deal with my prescriptions never being ready, being told they would be when they aren't.
I take Adderall, on one occasion they didn't have any and the supplier didn't have any. Do you think they told me this? No, they gave other excuses like your insurance was denied, we can't find the prescription etc..
Last week I knew I was getting low on my anti-depression medication. I got the email from Walgreens that it needed to be filled. So I responded yes refill this prescription. It's always a prescription of one fill for 3 months. Always a new prescription. Did you think they bother to look and see if there was a new prescription? No they contacted my doctor and she denied the "second" prescription. So here I am with major depression and MAJOR anger issues taking a medication that takes weeks to build up in your system. Then Walgreens f***s all that up.

I've gone to the Walgreens at 342 E Illinois Chicago 60611 for about 2 years. Every month, no exaggeration there is a problem picking up my prescriptions. I get the automated call that my prescriptions are ready but there is always one or two of the four not refilled. I've asked to be taken off the auto call but I'm still bothered by it.

I go in and see the same people and have the same problem with some of them not ready regardless if I call first, go in earlier in the day and come back later, it's a problem EVERY month. They lose scripts or can't find them in the system or ran out of the medication, always a problem every month.

On top of that Wallgreens of greater Chicago has run out of Adderall 4 times in the last several years. Not just one store, the great Chicago area, and when I worked my way up the ladder, it was revealed that the "one" supplier" they work with was on backorder. GO TO ANOTHER SUPPLIER!

Whether I ask the people nicely or challenge them it's the same result. I actually get anxiety thinking about going to pick up prescriptions and what kind of problems I'll have that time. This is the last month, if it's the same next month, I'm taking my business elsewhere. Like anyone is even paying attention.

Walgreens has become another bloated corporate entity that can't do much of anything without 100 people reviewing it and making bad decisions based on a bottom line somewhere.

My young adult daughter (19) picked up her prescription from our local Walgreens. She's been on this medication for over a year. The manufacturer was changed the previous month and she was had an adverse reaction to something in the new version of the medication. At the time of picking up the medication, she told the pharmacist she had a bad reaction to the new version of the medication. He dismissed her concerns and said it's the same active ingredient. She tried to tell him she allergic to gluten and other possible inactive ingredients but he refused to listen and moved along to other customers. She messaged doctor. Her doctor called in a new prescription, the brand name version of this medication. Then insurance required pre-authorization. The doctor completed the paperwork. However, this was now the day before Thanksgiving. The pharmacy was closed Thanksgiving. Friday after Thanksgiving, we went back to the pharmacy, they said they had received the pre-authorization paperwork but were "out of stock" of the medication. However, then two days later they stated insurance would not authorize the medication and they were still out of stock anyway. (We were now 10 days after the original date of picking up the medication my daughter had an adverse, allergic reaction to)

My daughter reached out to her doctor again. They discussed her symptoms and reactions. They decided to change medications. The doctor called in a different medication but with the same active ingredient just different inactive ingredients to hopefully avoid the adverse reactions she was having. Insurance once again denied payment stating it was "too soon" for a refill of this medication. I went into the pharmacy. I expressed my concern to the pharmacist - AGAIN and told him my daughter was ill from taking the other medication as she must take it daily despite the adverse, allergic reaction she was having. He finally said he would call insurance and try to explain about the adverse, allergic reaction to the inactive ingredients. He would hopefully have an answer that evening. That was on December 1, 2021. We STILL do not have an answer or the medication. No return phone call. I've been in again. My daughter has been in again. It's one excuse after another - computer problems, out of stock, new medication didn't get ordered, insurance delay...blah, blah, blah...did I mention this is a birth control medication? This is not a pain medication or a "controlled substance". This is not a big deal. Did I mention that each time we've been in it has been a minimum of a 30-minute wait in line because of being "short staffed"? This is a ridiculous situation that my daughter is not being cared for properly. She is having an adverse, allergic reaction to a medication and the pharmacist knows about it and refuses to do anything for her.

My husband often picks up my Rx, because I have an anxiety disorder, and because I am high risk for covid, and it stresses me out to stand in the line for 30 minutes because a) Walgreens Johnson Creek and 82nd Ave is ALWAYS understafffed b) they stopped their drive-thru service 3) the people there are awful. A cashier at the pharmacy overcharged my husband for my pills. It was her mistake. So I called them up to ask what to do, they said to bring in the receipt and they'll refund the $11. This was November 24th, the day before Thanksgiving. They never told me there was a deadline as to when I could get the money refunded. I came there today, 12/6 and they said, sorry it's been a week, you can't get your money back. Eventually, after extreme protests, a mini-manager by called Shyann THREW the money at me and said "You should go now." ARE YOU FLIPPIN KIDDING ME? They completely effed things up, and they wouldn't not own their mistake, and then she THREW the money at me and told me to leave. WHAT IS GOING on there? Every employee there is miserable, so it's no wonder no one wants to work there, but instead of fixing their problems, paying higher salaries, or hiring extra workers, they put up a sign in their drive through window "Sorry no drive through due to STAFF shortages, ..." what a bunch of BS. The quality of this particular Walgreens has gone so downhill, there's going to be a shoot-up in there one of these days. Miserable angry, overworked people. Walgreens Management, PLEASE GET your [censored] together because it's a pathetically run place. Just awful.

Every Prescription I have and I have seven I always have a problem with a 90 days supply! I have glaucoma and I take multiple drops per day! Evidently the pharmacist and I have a difference of opinion on how many drops there is in each 10 ml. They never give me enough to last or they give me an argument when I tell them they're wrong. I've even contacted my doctor and they can't change their minds. My diseases are hypothyroidism, heart disease, Aortic Stenosis. Walgreens also has stop notifications by phone advising of a prescription to be picked up!

It is ridiculous to sit in line 4 cars from the window for 40 minutes.

Ever since Walgreens implemented their new voice activated prescription refill service at my pharmacy in Cape St Clair, Maryland, on Baydale Drive [protected], all my refill request are not logged and processed.

I have to call back to reorder them from a person. Please pass this complaint on to the appropriate individual to resolve the issue.

I gave my prescription to the Pharmacy on 12/3/2021 (the night before the refill date of 12/4/2021) in order for it to be filled first thing the next morning on 12/04/2021. I was leaving town. I got there at 9:30 AM on 12/04/2021 and they said it would not be ready until after LUNCH. It was 1:28 when I got the call it was filled. They go to lunch from 1:30 PM to 2:00 PM. I finally got my prescription at 2:00 PM. That is not acceptable.

In the past 5 days i have been on my phone for a total of 56 minutes waiting for service, answers, or just some HELP.
Yes, I said TOTAL 56 plus minutes. I needed to question a prescription and was put on hold, then disconnected.
I called back and after an intolerable wait finally talked to a person who almost immediately put me on hold again so that he could "talk to the pharmacist". Another wait with no response. Total time 38 minutes. Why did I wait so long? because if you get extremely frustrated and hang up the next call will be as long if not longer.
I contacted Walgreens several months ago about their drive through wait times. I was the second car in line and it took 2 1/2 of Mozart's symphonies (19 minutes) before I could move up. I never received any correspondence or satisfaction to my complaint.
I used to be a CVS customer and got fed up with them but am now thinking of going back unless Walgreens
does something to correct this issue.

James Hosford
Franklin, Mass.

Do not go to Walgreens! This company is disgusting and is only concerned how much money they can squeeze out of you. Pricing tricks include doubling the price for no reason and then putting it on "sale" for up to 40% off. That means you are paying 60% more than you should. Take note of the prices of items you want each week and do not overpay based on their FAKE "sales."

The photo lab cuts off all your pictures which should always be compared to the originals. They also show a lot of incompetence in many departments so make sure you are not overdosed or underdosed on prescriptions. They have an arrogant attitude and I often find many dumb employees who cannot do simple math without a calculator. Several are lazy too and have a sense that they are more important than you because they have a badge with their name on it.

Walgreens entire motive is to try to cheat you in whatever ways they can. You are much better off going to a reputable place in your area not named Walgreens. Your complaints to them are useless as is this entire company. Do complain to your local agencies about them if they are not following the laws including in-store masking rules, and bait-and-switch schemes where they are out of the advertised products at low prices but entice you to buy the higher-priced alternative. The feds should thoroughly investigate Walgreens and shut down those stores not in compliance. Walgreens itself is shutting down many stores because their incompetence is causing the competition to run the company out of business where it belongs.

Dollar Stores and Walmart are also a great alternative to Walgreens. You will save a lot of money for the same things and not have to deal with what is perhaps the worst company out there, Walgreens. Simply put, Walgreens stinks! All imo.

The app rarely works well. I can reorder prescriptions but then it always says its processing, even when its been filled already, and always tells me to call the pharmacy to resolve some undisclosed issue that really is just them waiting for the doctor to send another order in again, nothing I should have to be calling the pharmacy for. I've had to call every month for one thing or another. Exhausting having to be on top of the pharmacy like that.

This is a great store. Or was. I've been using the store for ALL my pharmacy needs since I moved here in 2005. It got busy sometimes but that's cool, because, again, it's a good store. very nice

The last 2 years it seems as if nobody is working there or it is severely understaffed. Both the store and the Pharmacy. Waiting times now are beyond "Well, they're busy". It's disturbing to see such a busy store with no help? Isn't it good for the store to do well. Don't you want to make it even easier?
Prescriptions now take much longer. The drive-through pharmacy, 2 lanes when I moved here is now one lane with a CONSTANT line of 3-6 cars and 30-45 minute wait.

Anyway, I am not well right now and need my meds asap. I called the store. After the usual 8-10 waiting time by phone I got a very nice associate Kat(sp?) to pick up. I simply explained my story (after I asked for pharmacist or pharmacy manager - neither available, of course) and asked for the 2nd time in 16 years for some preference in filling my prescription quickly rather than dropping it off and picking it up. I'm hoping they will do this for me.

I really want to stay at Walmart but it's getting harder and harder. The people are GREAT but they're SO busy and what used to 2 and 5 minutes is now 15 and 30 minutes. I can't do it. If they cannot accommodate my super-rare request today, I will just have say enough and hop across the street to CVS.

*I never saw a store get busier and busier and not staff up but rather leave lines of 6, 7, 8, sometimes more people.

Thanks so much!

Ben Knauer
517 9th Street
Carlstadt, NJ 07072

I get a perscription monthly of xanax for my ptsd. On the 18th of january. Around 10:30 am
I pick the script upthru the drive-thru. I opened the bag when I got home. There was no way there was 90 pills in that bottle. They checked the tape? did not see anything, so according to my doctor I must file a police report, the name I gave the police was mary. Come to find out there is no mary that works there. I found out her name was essence. She told me she was a pharmacist there. Or leslie, so, now my doctor wants them to do a pill count there supply.
What is the protocal with the empoyees. Do you drug test them? what happens now? what are your steps when this happens. I am now going to have to go out my medication or ptsd. For the rest of the month. That will be intresting. I have been taking this med since my dx. Ptsd 1995. Check my pharamcy profile has there been any problems with this, not getting my full script. No, nothing is there because I know how important my medication is. Controllled substance. My husband died in july. I have no need to sell them. I got life insurance to pay my bills. I now live alone, so there is nobody in my home that could steal them. I am on my own.
Why is it that I have to pay for there mistake. Police called that I must lost them. No not in my car the bag was not opened til I was home. So I hope you will give this as a important enough to do follow-up on the case. Thank - you for your time. I look forward to talking to you. Amy van cleave [protected]

Yes, I'm a customer Ruben Griego:
203 Wisconsin NE
Albuquerque, NM 87108

The location I am a customer of is Walgreens @ Indian School RD and Wyoming Blvd. NE here in Albuquerque, NM 87108.

I've been trying for a long time to get my medication records for LOSARTAN that I've been taking for many years. I specifically need all Lot/Batch numbers. Can you please pull these records and mail them to me? I need a hard copy ASAP!

Thanks,
Ruben Griego phone # [protected]

The pharmacy at Tamiami Trail is way under par for you. The pharmacist on duty lied to my face saying she talked with my doctor and together they decided on one day less supply of pills. I later asked the doctor if true and he denied ever talking with her. My wife's doctor prescribed pills but the same pharmacy said they never received the order. After checking if doctor was using correct address the order was submitted again with same results and the follow-up was the same and again the pharmacy said no order received. I have had my order sent in on one day with the operator for Walgreens saying ready next day by 10 am and they still haven't filled the order by the afternoon. There is also usually a very long line at that pharmacy as well which takes a good 30 minutes only to be told to wait another 30 for the prescription to be filled. We are through with the store.

I parked my car at the Walgreens parking lot, when i came out from the store, found all the cars were towed.
called the police and they stated they can not do anything !
The store manager stated that it's not our problem, I had to pay $270 to get it back.
I ma not gonna spend even a dime in Walgreens any more...