Walgreens

I am on auto refill. Scripts including refills seldom go smoothly. Partial fill, long waits for refills and often run out of important meds. I have had it and while an attempt was made to refil a scrip several days ago (I had to phone..no autorefill) I finally received a partial fill of 5 tablets! and was later informed next wednesday it would be ready! I called today, completely out of med, ant was ready to transfer all of my many scripts elsewhere. A sub pharmacist, Stacy, saved you ... and within minutes I was told the scrip was filled. A young man delivered them! as the pharmacy, once again, was closing early. I am wanting to be a customer...but the situation becomes worse with time. I will give it another go, thanks to Stacy, but one more incident and I will cease my relationship with Walgreens.

I travel for business and returned home from traveling on Friday evening to pick up two prescription from Walgreens in clermont that were filled the day prior. I went through drive through and the pharmacy was closed. I went inside and the store manager said it was closed due to not being able to find a pharmacist. Next stated that the pharmacy would be closed on Saturday as well due to not having a pharmacist found.. However they did instruct me to call another Walgreens in the area to get my prescription and. I have done so and due to the fact that is a controlled substance I cannot pick up my prescription and I have an early AM flight on Sunday morning.. My prescription was filmed already on Thursday to accommodate my travels however I cannot get my prescription nor can I get in touch with my doctor due to it being a weekend. Also, I will be traveling out of state to Tennessee And my doctor is not licensed to prescribe Tennessee. This is very difffiicullt and have had to change travel for work. Who at Walgreens corporate can assist?

The pharmacy staff being rude, unhelpful, argumentative with my prescriber, and overall unprofessional and horrible service. On many occasions since unfortunately having to leave CVS pharmacy due to insurance changes in 2017 to today in 2022, with today's interaction being the straw that breaks the camel's back into switching to Walmart or hospital pharmacy. I filled my prescription via online only for it to not be filled and deleted (presumably by lazy overnight staff who did not want to deal with a difficult prescription) and to try again online, with it only allowing for next-day refills (now that I have taken my meds for the day I am out assuming I'd be able to pick it up this morning) so now I have to call. The lady on other end of the phone has a very hard time understanding me (obvious language border) and I have to repeat phone number to her many many times before I get frustrated and repeat my number loudly to which she says to "call back again I can't understand you which I interrupt with "Please get your manager or the pharmacist, I am not waiting in line again because you cannot understand me." The pharmacist finally helps me out, but I am sick of these kinds of interactions at this Walgreens (9700 Menaul in ABQ NM) and sick of getting sick because they delay or deny my meds to argue with my doc. Unacceptable behavior from this walgreens and its staff.

I am writing this complaint in regard to Walgreens on San Pablo Dam Rd in El Sobrante California. The pharmacy department there is terrible. The wait times for prescriptions are unacceptable and it is impossible to reach anyone in the pharmacy to speak with at any time. My daughter was diagnosed with a Staph infection and prescribed Cephalexin on 08/02/2022 which was never filled at the El Sobrante Pharmacy. I finally got a hold of someone today who was able to find her information in the system and the prescription was sent to a different Walgreens which I was not informed of. So now I am waiting for the RX to be filled so I can pick it up.

Kylie Hunt

Cleveland Ga Pharmacy is understaffed and many that currently work there are rude and uninformed . Tried refilling a prescription and was informed that my insurance would not cover and it would cost me $500 . I requested speaking with pharmacist and was denied that and another employee chose to speak with me . I tried to explain my side and was met with rudeness and disrespect. After leaving the pharmacy I came home to call my insurance company and was informed that it was an issue with the pharmacy and that my copay should have been zero dollars . All they had to do was to try and run it again . Walgreens has forever lost my business . Maybe they are trying to run people off ? Seems that way .

I have never brought an gift card before & I don't like what I have to go through about this card I just want my money back the card has already been use on another account we shouldn't have to go through this

on 7/18/2022 Walgreens on Chesterfield Parkway St. Louis Missouri filled a prescription for Pfizer Estring. In reading the enclosed information on Etring it advised not recommend for stroke victims.

This Walgreens Pharmacy fills another prescription for me for Eliquis. Eliquis is a drug related to the prevention of additional strokes in stroke victims.

I visited the Walgreens Pharmacy and ask to return the drug. They declined.

I was under the impression that having my prescriptions filled at Walgreen the pharmacist would assist in determining if any drug was not suitable.

I am disappointed. The drug was not inexpensive.

$217.00+ Estring

I am a member of Walgreens "Club" it us under my phone number [protected]. You can check out how much biz I do with Walgreens.

Andrea Boulais

14417 Conway Meadows Ct W

Chesterfield, MO 63017

I received a letter from my Walgreens on Thursday the 4th of aug stating that a prescription from 12/17/2021 was not paid by the johnson and johnson company for my medication Xarelto. I was on the phone for about three hours trying to find out who could help me with this matter. I called the number on the letter and was told that they would connect me to the proper people and when they connected me it was a totally different company so I went on Walgreen's website and found the number. I was told that they couldn't help me because I needed to talk to the pharmacist first which I did. he looked into my medications file and said that that was closed and that I needed to speak to someone that could help me. he suggested I bring a copy of the letter in so he could give it to the manager to find out what would be done. also, the plan that I am on with johnson and johnson does not make me pay a copay which I paid 10.00 and should not have been charged a co pay. so I need to talk to someone that can help me straighten this matter out and that I get my 10.00 back for something that I should not have had to pay in the first place. sincerely, Jeannine Buffington

Date and time: Feb. 10th 2020

Walgreens ran a coupon on the said product instead of billing my ins. company which woud have covered it all.

I in turn had to keep paying Walgreens at 75.00 per month out of my own limited finances because for some reason they would not bill my insurance at my continueoes questing that they do that.

I have been paying over 900.00 for the year using the coupon when my Ins. company Blue Cross would have covered it all.

Please help me rectify this issue as soon as you can.

Walgreens in Acme Mich. [protected]

The Tech's just do not want to follow thru the correct way in this matter.

On Wednesday, August 3, 2022 @ 8:30 am, I was called by the Walgreens pharmacy manager (@Homestead & Tidwell Rd). I was rudely told that since all my other prescriptions were at a different location, I should have it filled there. I asked for a prescription transfer to the other location, she said she would, but never proceeded with the request. My current pharmacy (E. Mt. Houston Rd.) did not have it in stock, and it would take 3-4 days.

I asked my sister to intervene for me and pick-up the prescription; Here is her affidavit:

Upon approaching the consultation desk and giving the date of birth, the reception from the pharmacist was anything but professional. She was unable to look at me directly in the eye, and immediately, called the other pharmacist. She abruptly left me at the consult, to attend another customer, left the area and invited me into the clinic area. When we were both seated, (still no eye contact from her), she said “This is the way this is going to go”. She mentioned calling the doctor’s office about the prescription. I informed her that my sister only takes the medication (upon doctor’s directive) if her pain is a 7. I also told her that my sister recently had a pacemaker inserted. I once again asked if she would fill the prescription this one last time and transfer the remaining refills to the other pharmacy. She relented and said she would. I phoned ahead to ask if the prescription was ready to pick up and the price. I was told the amount was zero. When my sister arrived to pick up the prescription, there were only 20 pills (the doctor prescribes a 90-day supply).

Pharmacists are a vital part of the health community, and as a patient (who hates to take medication), I expect a professional bedside manner, patient empathy, and service to everyone that patronizes the Walgreens pharmacy. I can’t phantom that a pharmacist would take a patient’s health into their own hands and presume to diagnose a medical condition refusing to dispense medication. I moved all my prescriptions to the other pharmacy because of inefficiency and customer service at the Tidwell & Homestead location. I am still at a loss as to why my current pharmacy (E. Mt. Houston Rd) has not (or will not) order this medication. I have called my physician to request yet another RX to be faxed to my current pharmacy location.

I would like to a follow-up on the resolution of my complaint.

Sincerely,

Cynthia L. Covington _DOB _03/29/1962

This is in no way a complaint, but I could not find 0rher away to praise one you your employees. Sue a pharmacist who works at Your Santa Fe, NM Walgreen stores located on the corner of Zia and St. Francis Dr. August 3, 2022, my doctor ordered a holiday supply of 10 mg Oxy from the Zia Rd. pharmacy. The pharmacy did not have the required drug in 10mg, I explained to the cashier that I was leaving for London in 3 days and had to have my prescription filled. I was referred to a pharmacist named Sue. Sue went far, far out of her way to help explained to me that her pharmacy did not have the 10mg Oxy but did have enough 5 mg tablets. The problem being she would need a new prescription for 5 mg Oxy to fill the script. She called the prescribing doctor only to find out the office had closed at noon and would not return until August 8,2022. This was far after I was supposed to be in London. Sue managed to get an after-hours doctor and had the original prescriptions cancelled and rewrote a prescription for 5mg tablets to be take two at a time.

This whole process took over 3 hours and never once did Sue give up.

I am a senior citizen who uses the Walgreens drug store located at 25 Park St., Lee, Ma. 01238. On many occasions I have tried to pick up my prescription medications only to find that the pharmacy was closed. On those events there was a sign in front of the pharmacy area referring patients to call another number and/or go to another neighboring pharmacy over 10 miles away. The store manager told me in May 2022 that the Pharmacist called in sick. On Wed. July 28, 2022 I spoke with an assistant in the pharmacy who apologized for any inconveniences and explained the following: There is NO REGULARLY assigned Pharmacist to this location. I was aghast! How could this be? She claimed that Walgreens knew about it already. Different Pharmacists are assigned one day a week (WEDNESDAY) for a month. The next month another Pharmacist is assigned (not necessarily the same one). Currently the pharmacy in Lee is only open on Mondays and Wednesdays when the Pharmacist is present. If the Pharmacist is absent, the pharmacy is CLOSED. I find this unacceptable. How do you treat the elderly patients and all patients in such a cavalier manner. I demand that a regular Pharmacist be assigned immediately. On a limited income and high gas prices, patients should not be expected to drive from town to town in hopes of finding a cooperating Walgreens to procure your lifesaving medicine. This is absurd and must be addressed ASAP.

me and my friend went into walgreens on 7/29 and she was lookibg at make up and i was walking with her i kept noticing your employee come to every aisle i camne down acting like he wqas stocking something and then it camne to me he was following me i was on the phone i was lookihg at wireless chargers and he even got smart and said he didnt kno when i asked him what the price of something was said he didnt know look they dont know im a rapper i aint got to steal my friend well is the ear nose and throat drs daughter you thinhk we gotta steal then it was embarrasiing the police came searched us and didnt find anuthing and oh then when the police found out whose son i was and who her dad was the cops were all like i donnt know while they called us up here then the people working i ont know what they told them but trespass us for wehat bevause you thought wrong abiut some stuff and its probably hes just racist well you know what i got a voice i can make a gang of people stop shopping at walgreens cause my voice is gonna be heard all over that highly pissed me off i get my moms medicine there abd all that but never again like i said walgreens messed wit the wrong one this time

Sincerely Yours

YG

Transferred prescription to Walgreen's Beville Road, Daytona Beach, FL due to closure of store where prescription was on file. Walgreen's charged me for One Touch Ultra test strips which have always been free under Medicare B, diabetic supplies (I am a Type 1 diabetic). Is this a new policy of Walgreen's or Medicare? email address: [protected]@aol.com

Purchased 7/19/22, Walgreens 1420 Beville Rd., Daytona Beach, FL

RX# - [protected]. Qty: 300. Medicare claim ref: [protected]

NDC:[protected]

Insurance: Medicare Part A and B. Supplement - Tri-care for Life.

The pharmacist refused to odrer my medication for dextroamphetamine. It's the women with the scarf around her head. She told me that it's not available and she won't order it. I called another walgreens phamacy and they are able to get it. So, 2 months in a row the pharmacist REFUSED to order this. She was very rude to me, and said to me I'm not afraid of you. I was shocked and very upset by her behavior. Please help me with this issue.

Sincerely, Joan Tomasini

Yesterday, July 26,2022, some time a bit after 5p.m., I shopped at Walgreens on St. Francis Dr. In Santa Fe, NM. First time I'd been in a Walgreens in probably seven years. I needed tampons. First thing I noticed was how much more the tampons were compared to... well everywhere else, ever! So, I opted for the 40 count o.b. tampons, which were $9.99. They're supposed to have 18 regular, 12 super, and 10 super plus in the box. Around 10:30pm, I opened the box and it was missing all of the 12 super tampons. Obviously it was a manufacturer mess up. I carried Walgreens this morning and was told they couldn't do anything because there's no proof I didn't take the tampons out. Won't be shopping Walgreens again. Ever.

Date of incident 7/25/2022

I feel it's important just to stay AWARE

Walgreens On Nappanee and West Lexington, in Elkhart, Indiana.

My... I assumed... b12 script was due for a refill. I had it on automatic refill.

I waited. Said insurance wouldn't pay it. okay. NOT expensive script.

Then I check again... CANCELLED!

Then... I get a call from the pharmacist explaining to me I NEVER needed it!

I was saying but didn't my doctor order it? Has his name on it. I was confused. Even after talking to her to explain it to me. So, I notified my doctor as to my confusion. So yes, they DID contact me.

My doctor informed me that WALGREENS made a MISTAKE and I don't need it! Then I thought. Thank GOD it wasn't a DRUG!

So — I NO LONGER get my prescriptions filled there.

I resolved it myself after the pharmacist talked to me. NO more business from me!

Any Elkhart residents reading this, check your scripts CAREFULLY if you use them.

They never used to make serious mistakes like this. New management...

I fill my prescriptions with the Walgreens 101 WEST MAIN STREET, HAVELOCK, NC 28532. You can drop a prescription off, call it in or put the order in online and you are still going to have to wait. Most of the time it is at least one day or more. If you have a prescription called in or you fill it in online they will not tell you if it is on back order. You find out when you go to pick it up. The employees are rude and very slow. They never smile nothing. I've been a customer at this store for over 3 years and I've seen people come and go but I have never seen the employees this bad. I hate CVS and I left them because I liked Walgreens service better but to be honest right now CVS is looking really good. Please make some changes at this store. I really do hate CVS.