Walgreens
reviews and complaints

When attempting to pick up medication after being notified via automated message 9/19/22 of medicine being available for pickup after 3 pm; I attempted to pick up said medication 9/20/22 at 10:30 am. I was informed via pharmacy tech the medication would be available following 20 minutes. After informing the pharmacy tech of the automated message she stated “I don’t know what to tell you, it is going to be 20 more minutes.” This is not the first time I have had problems with this Walgreens in Purcell, Ok. They are extremely slow when there is only one customer in line. They do not acknowledge the wait time of having customers wait even after false advertisement of stated time via automated phone message. I will be taking my business elsewhere and informing others of this poor customer service given.

okay I have never felt the need to file a complaint and never was the one to file them, but I work for Walgreens and so does my boyfriend. and my boyfriend is never the one to say what's on his mind but i am. we work for Walgreens in Delaware. I work on the one on DuPont parkway and he works for main street in Middletown with a store manager named jess. i hate the way jess treats him he wants to transfer to my Walgreens since i am a pharm teach and he is a CSA, but I have heard from so many people that jess will not transfer him because jess wants to make his life a living hell and she is trying to do everything in her power to make him quit. and she's saying this to other store managers and it's so unacceptable on the way she and all the other management on main street is treating him. and from what i have heard this is not the first time she has made other people's life a living hell she has tried to make so many other people quit at her Walgreens store. she is a store manager acting like a 6-year-old girl when she is very well in her 40s. my boyfriend deacon M has always come in on very last min calls when someone else has called out and no one else will come in he is there. he would always have to cancel plans to come in because other people would call out. he is one of the better workers but is getting treated like [censored] every day he is there. and they have cut down his hours from 6 days a week to barely even 1 day a week. they treat him so unfairly. and I understand that's the real-world blah blah blah but when you tell other store managers that you are purposely doing this [censored] just to make him quit is so outrageous.

9/19/22

Walgreens Store, 4400 S. Claiborne, New Orleans, La.

approx. 5:20 p.m.

While entering store there were two individuals at entrance doors. A female was sitting right near the doors and a male was standing up by them. Male individual was asking people for money as they were entering. The male did not like the answer of no as a response to request, and commented about it.

This situation of allowing strangers on the property soliciting for money is not conducive for feeling safe while shopping at this location.

The Walgreens pharmacy at 9 mile and Lahser in Southfield MI is the worst one I’ve had to deal with. After 12 years of them never getting anything right for medication’s I take every month, I’ve had enough. The pharmacy is rude and everyone and I do mean everyone in line is complaining about the same thing. They never answer the phone either.

I have been a loyal Wallgreens customer at the Bridgehampton store. This store has a nasty and disrespectful manager. Due to a labor shortage, he has been stocking shelves. A week ago, he was stocking shelves and I asked him if they had a certain product. He response was "If you can't find it, we don't have it". A couple of days ago, he was stocking product in the Tylenol isle. I was able to see a small bottle of what I was looking for but I asked him if there was a larger bottle. He was literally three feet from me. He said "To your right... farther to your right". I said I did not bring my glasses. His reply was "Since you found the small bottle, I thought you could find the big bottle". I said, can you help me. He took two steps and grabbed the bottle. I felt like he was mocking me. Last week, a couple brought in some items to ship. This Walgreens does not go the digital route. He told the customer where they should go to get them shipped. When they left, he complained to me about the tourists and second home owners in the area. This manager is a very unhelpful and unwelcoming member of your staff.

This incident occurred on 09/19/2022 at 11:37 a.m. I had sent my son to pharmacy to pick up Tramadol for me they told me it would be 1.5 hour to be filled. I broke my ankle and wrist and had been 24 hours without any pain relief and had not slept all night because of it. I called after 2 hours had passed and they said it was insurance holding up the prescription so I said I would pay cash. She then told me she would have it ready in 3 hours after I had already been told an hour and a half. I tried to explain to her that I was already told 1.5 hours and it still wasnt ready and i am paying cash so why would it be 3 more hours. She did not let me finish my question before she interrupted me and kept talking over me. I asked her if i could speak without interruption and she hung up on me. I called back and spoke to the pharmacist directly and the pharmacist said she would expedite my order. The pharmacist also asked her why she hung up on me and she said she put me on hold but that is not what happened.

I literally heard the phone being slammed down. I have never been so mistreated by any pharmacy in my life. as a consequence, I can no longer use Walgreens and I am going to post my experience on all social media platforms. When someone is sick or in pain, they do not need to be made upset and be hung up on.

I have shopped at Walgreens for 40 years but are employees allowed to wear Gay pride buttons, belts, masks and accessories because they seem to discriminate if you are not this trending popular way (leave these items to wear on your time perhaps as we are here to buy products not interested in your sexual orientation) in my circumstance I feel being a man and the girl said she was too busy always never seems to want to help me but had no customer at her counter I had to convince her it was taking too long at the front counter for some reason another time Mark asked me why do I come in here to Walgreen every night? Customer service today is terrible!

I am not against this but do not to make people believe Walgreens is promoting this personal lifestyle

On September 14, 2022 I walked into the Pacifica Walgreens store #11261 to return an item I had previously purchased Shea/Moisture/HBSCs CSTRC/GL12Z. I informed the cashier the purchase was made more than 30 days prior and joked it had been riding around in my car. I asked if she would look it up by my rewards account. The cashier referred me to the woman in the photo department. I gave her the same explanation I had given the cashier she informed me she could not find the purchase and told me I hadn't purchased the item and could not return it in a loud voice with an accusatory manner. I felt extremely embarrassed as well as determined to locate my purchase. I walked to my car and called the [protected] number at about 4:27 PM to find out how to retrieve my information. This call took about 11 minutes to complete the customer service operator was very helpful. I proceeded to find the purchase it took about 2 minutes to locate. I found my purchase it was dated August 11th at 5:34pm Traction ID5870. I walked into the store and proceeded to show the cashier as well as the women from the photo area because they were both standing at the register. The woman from the photo booth said "is it an online purchase" I said. " no" "as I said I purchased it from this store." The woman from the photo booth looked at me and walked to the back. The cashier told me several time that the woman from the photo department would be there to assist me because she was the one that needed to sign off on my refund. The woman from the photo department was not assisting any customers at the time. She finally returned to the check stand to ask me for my ID and asked me no less than 4 time for my phone number with a condescending attitude. It took until 5:09 PM for my transaction to be completed when it should have been completed in less time than that because when i returned i was the ONLY customer there at the register at the time. After mentioning this to several of my colleagues I found out another one had been treated with the same distain as i was even after she proved she had her e=receipt for a photo pick up. This experience has left me emotionally upset as I told the manager on the next day it makes uneasy, i feel as if I do not want to shop at this Walgreens. When you enter into an establishment to purchase items you want to feel your patronage is important, I no longer feel this way. I did not know how emotionally this has affected me but being a woman of color, it's not the first time I've experienced this type of racism before I just never thought it would happen for returning an item to a neighborhood store, that in the past has been pleasant experience. What are the odds that two women of color experienced unprofessionalism form the same Walgreens employee. She needs to understand that this is not how Walgreens should be represented and may some training on how to respect customers.

Sir/Ma'am,

I just visited the Walgreen's in Lexington Kentucky on Dylan place. I was picking up one prescription and inquired about the status of Ozempic which is on back order. The response from the pharmacist (Monsoor), "It's on backorder and you will have to call around and find it."

This pharmacy has been my pharmacy for a number of years and do not like being told I will have to call around. Is this not the job of the pharmacist? To get the required prescription filled ON-TIME.

The pharmacy in [protected]@ BLUEGROVE LANE WILL NOT ANSWER THE PHONE TIMELY. I had a prescription refilled & the store did not have all of the medication in stock. I was given a 14 day supply & told to re-order the medication because it had to be ordered. After ordering the prescription a second time for the balance of the medication, I received a call saying it was ready, however the price was incorrect. When I tried to call the pharmacy, the would not answer the phone. I held on for 50 plus minutes. I called the store and spoke to a asst. manager & she went to the pharmacy to tell them I was waiting on hold, only to be put on hold again. I am extremely disappointed and would like to have a call back @ [protected].

Sincerely,

Adrienne Jackson

I purchased a Visa Vanilla gift card on08/31/2022 at 10:10 pm at store number 06564 located at 522 Torrence Avenue in Calumet City. I loaded $350 to the card and paid a fee to find out the numbers missing off of the card. I went back to the store to make the cashier that serviced me aware that the card was defective. She was very rude and said there was nothing that she could do. I didn't want a refund I just wanted to know if she could put the on a different card and I was willing to pay an additional $6.95. She stated that I needed to call the number on the back of the card because she isn't giving me no refund. I took the card and left because I have never been treated like that at any Walgreens. I contacted the number on the back of the card the next day just to find out that they are located in Southwest Asia so now I am sitting here with a that has $350 that I cannot use which is very unfair to myself because I purchased it from your store. I called the store on Torrence Avenue 09/08/22 spoke with Renee, shift lead and she stated that I would need to talk to a manager because they did receive because they defective cards and customers were complaining about not being able to use the card because it was defective, and that the manufacturer of the card has been made aware because they did receive a bad batch of cards. I just want my $350 put on a different card or refunded. I do not want a check sent in the mail because I paid cash, I will never visit that Walgreens again.

The pharmacy department at Walgreens located at 7929 Lower Sacramento Rd, Stockton, CA 95210, is most frequently to few clerks to handle the client load. While customers shopping in the other departments are able to find their items and checkout in a timely manner, not so for patrons trying to get their medications.

It is apparent to me that the pharmacy department needs to be expanded.

Your employees are in continuous state of motion, trying their best.

After having my son's ADHD prescription filled at Walgreens since last January I was told yesterday 09/06/22 by the pharmacist that she would not fill it because his provider is in Sacramento. She felt that he should have a local provider that he sees in person. Upon contacting Walgreens corporate customer service their policy is that they will not fill a prescription from a provider more than 50 miles away. They have been filling his prescription since January with no problem. I am now in the lurch for the medication that he needs in order to function at school. I feel given post-COVID this is an outdated policy and secondly the seemingly arbitrary way in which it was enforced is not good customer service or patient care. If that is their policy then it should be enforced 100% of the time not when an individual pharmacist has feelings about how our family should seek and receive mental health services and care.

I have called the renton rainier location, tukwila, and the genesee location and each time the phones are busy? I am trying to update my phone number with you all so I can get the text messages regarding my medications.?

Today september 6th @ noon

What kind of compliant form is this? If your message isn't long enough it won't generate attention wtf? Walgreens been whack anyway with the extra high prices before the national health crisis for years to be exact. One goes to walgreens if they have a sell, other that they get pasted on by.

Fix your phones at all the three locations is the point!

I put in a request for my Adderall prescription by phone. This is a controlled substance that cannot be refilled before 28 days from last refill. I was eligible foe the refill. I was told it would be ready that afternoon. For one week, I received notices that it was on backorder. Then my request for my prescription just vanished from my account. I called again one week later about my request and they acted as though I had never requested it in the first place. The person I spoke to was very rude and gave me several different answers as to why and when I would recive my prescription. I was told they didn't know when it would be in, thay it was still on backorder, that it was an insurance company problem, that I should try a different pharmacy (cannot do that with Adderall until another 28 days past prescription date from Doctor). I asked about my request from a week ago, and she said that she has just gotten there. I asked about the process, and was dismissed. I have MS which is causing cognitive delay, ADD, and extreme fatigue. Adderall is my lifeline to get through the day. I've reached the end of my patience with Walgreens after years of declining service.

For 2 years, I’ve watched this disgusting eyesore- thinking Walgreens was remodeling. No the store simply does not recycle or break down cardboard boxes. Why does this store not have a trash compactor? Why are the residents of Marietta and people who drive by subjected to this disgusting sight every day?! Simply emptying the dumpster is not enough- you do not operate a business by taking over parking spots w a giant dumpster. Walgreens do better. Walgreens be better! Go green & let the residents of Marietta have their community free of trash! Yuck shame on you! Do you know how many people travel down Ernest B Parkway & Dallas HWy? Thousands a day!

The way I was treated for knowing how to do the managers job better then she did was very disappointing and no reason for her to be disrespectful for not agreeing with what she was saying for a return item I had literally bought the day before Aug 26, 2022 and day of return Aug 27,2022 for faulty Bluetooth headphones with original receipt and paid with cash the item $14.99 and I used my Rewards $1.00 and she tried telling me I had to take store credit because of the $1.00 Rewards because it couldn’t be split up. Well I informed her that is incorrect I have paid cash all she had to do was put the $1.00 on store credit and give me back my cash I paid for it. She was very un professional with her attitude because someone doesn’t agree with what she is saying. I asked for the manager and she replied I am the manager Amanda at that point I lost my cool and told her she is a very bad manager and that she needs to show me in her protocol where it’s says I can’t get my money back with original receipt not even 24 hrs later because I used a $1.00 Reward is just Ridiculous and she returned with another male manager Victor and he did the return just as I said it could be done and she did apologize for being wrong and I did as well for coming out of character but won’t stand for people crossing boundaries when there wrong. I returned to my car and I was fine we as adults apologized for our behavior .That was until my sister returned to the car and I heard her hollering back at someone inside Walgreens and once again it was the manager Amanda she made a comment to my sister walking out the door loud enough for her or any customers to hear “that there she goes with a purse full of [censored]” My sister heard her comment and screamed back That she didn’t have anything in her purse she had Money in her hand ? The lady quickly said she wasn’t talking about her but no one else was going out the door. And the manager Victor said to my sister.Well if you don’t have anything in your purse then you have nothing to worry about?” What the Heck ? # 1 and foremost the woman manager put every customer at RISK in that store at that very moment! If my sister was a real criminal and had a dangerous reaction to her rude unnecessary comment and that is definitely means for immediate termination for putting innocent customers at complete risk for her own personal judgement and not only was she wrong about the proper return procedure, she was wrong again for judgement of my sister and saying it loud for all to hear. I think she might be Buddy the Elf’s sister She is Screaming she is in a store and she is SCREAMING…..

AutoAnswering Pharmacy Phone service (In-store) is abominable at Dover, New Hampshire location [protected]. Auto answering Phone service for Pharmacy is ridiculous recorded voice, that does not ever transfer calls into Pharmacy. I have to drive to store in order to discuss any medication with in-store Pharmacist "Jen". This is NOT the fault of the Pharmacist. The in-store answering service is terrible! Automated voice spews its message then hangs up without making call transfers into actual Pharmacy. This has been occurring for years & years. HATE this Pharmacy phone system. Pharmacy Mgr. "Jen" called me on 08/26/2022, left voice mail for me to return her call. I cannot return her call, I have to drive to actual store on Glenwood Avenue, Dover, New Hampshire to discuss all medical /prescription issues with her because I cannot get through to Pharmacy using the stupid, in-store phone automated services. Abominable.This also means that I am froced to tke up extra time in the drive thru line asking questions, becasue the in-store Auto phone service is beyond usability at all.