Vodacom

In your current deals booklet, there are two deals that are not available in any of the 4 stores that I have either visited or phoned. These deals are for the Apple 6s - R240pm x24 and Xperia L3 + PlayStation Classic - R179 x24. Why bother advertising deals and then not ensure that there is stock availability? This is poor form on Vodacoms part. No wonder you are sitting on almost 3000 complaints - question is, why bother accepting complaints when you not even going to resolve them?

I dialed *111# to buy data bundles and never got my data I then called 111 customer service to be assisted and was told to dial *141# to upgrade my Sim card that was done and still my data was not reflecting then I bought an additional 100MB using banking services and I only downloaded 1 app from play store then all my data was gone and I had to buy 100MB for the third time again. What is causing this problem as it's a huge inconvenience?

Good day I logged a call on Wednesday 7th August 2019 about no internet connection and was told that a technician will come out within 48 hours, I then contacted vodacom fiber again on Thursday afternoon I asked to speak to a manager, I was put on hold for about 20 minutes of which I put the phone down and called back, spoke to a different consultant named Carmalita, whom tried to assist me but couldn't give me any feedback, I explained that I wanted to speak to a manager but was put on hold, she took my details and said she will get her manager named Thomas to call me back that evening, I am still waiting for his call, it's now Saturday 10th August 2019 and I still don't have internet, please stop telling clients that it could take up to 48 hours to resolve the problem. I want to cancel my account as vodacom are in breach of contract its over 48 hours that I have had no internet

I am very disappointed in the laptop and service I received from the Malmesbury branch. I bought my acer laptop on account at the Malmesbury branch in 2016. From the moment I took the newly bought laptop home, it has just been giving me problems. I have been paying R300 per month for something that doesn't work for almost 3 years! The laptop is extremely slow and all the Microsoft products have since expired. A few days after I purchased the laptop, I went back to the store and explained my problems with the laptop - no one did anything to assist and no one offered to give me a new one. I went back home and thought I would give the laptop another go and see how it goes after a week or two. The problem just got worse. I have been back and forth to Vodacom but no one is able to assist and I have also tried to cancel the laptop but no one was able to assist there either. I am extremely disappointed with their service and I have been paying off this thing that doesn't even work and is extremely slow. This is unacceptable! I am honestly appalled that no one was able to help me with this issue. I have a very busy schedule and whenever I get a chance to sort out the laptop, no one can help me - now, three years later (after just giving up on Vodacom), I have decided to write this complaint.

I had over 600mb daytime data and over 600mb nighttime data and R79 airtime so I decided to download a move of 838 mb. I started with the daytime and it downloaded up to 51 % so I stopped it add then I started it again at 1:04 in the morning only to find that all my date and airtime were gone. You stole 400mb and R79 airtime from me. Wtf Vodacom you dont need to steal you have enough customers who support you😡

I am appalled by Vodacom's service lately, I always buy the 7-day data bundle of R140 for 6Gigs of data and i could not make use of it all due to the network being down, no notification or time frame as to when it will be up and running again. When the network started working i noticed how the bundle has no increased to R179 which is day light robbery if you ask me. I want my remainder 2.5Gigs i had before my bundle expired, i could not make use of It!

I would like to complain about the agent by the name of Sikhona Sifile, i called in having a probkem of my Connectivity when using Whatsapp, instead of helping me she gave me an attitude and make me sound like am domkop, i have never experience such a bad service. She even bad mouth other agent working for your Client Care, her job was to assist me in understanding why am having this problems but she decided to act up and gave me attitude,

I asked to speak to supervisor and the supervisor then inform me that Vodacom is experiencing problems with whatsapp tickets, of which she could have just mention that to me but she had to give me attitude.

My Name: TS Makoetlane
Cell: [protected]
E-mail: [protected]@gmail.com

My husband recently passed away tragically, so when it came due to pay the account for vodacom I called (on the 5/8/2019) to ask what the procedure would be. They sent me an sms with banking details, etc, & told me to call back in 48 hours to confirm that payment had been received. When I called back Vodacom tells me that the accounts will be locked & refused to even discuss why they had mislead me initially or to even consider a refund. I need my phone to be working at the moment as I am dealing with the legalities of the estate & the lawyers need to be able to contact me. Vodacom has not only mislead me in this matter but they've stolen my money and have abused me just because I'm a widow. Over the years that we've had the account (almost 2 decades) my husband & signed Vodacom's in-house power of attorney granting me access to the account, many times, and that hasn't been logged on their system either. I am shocked & disgusted by Vodacoms total lack of empathy and understanding.

I bought airtime as a back up for if my allocated minutes expire and lo and behold without making any calls it went down to zero. How did this happen? I still had my allocated minutes, so it was not as if one replaced the other. How can it go from R102 overnight to R17.10 without any calls being made.
This to me is a total rip off.
This was between 13 July and 16 July 2019.

I bought a pod 2 days ago at the menlyn branch, i have since not gotten it to work, I went to the clearwater branch where i reside and was told that only menlyn can help me, they still haven't activated this service yet you are all very happy letting me pay for this while you guys sort your stuff out!
I want this product to work, i was told to come back to clearwater later with my husband so that we can cancel the menlyn subscription active a new one in clearwater and then guess what take the 1st product back to menlyn myself, now how is that for service.
secondly i put the pod on charge attached it to the device 5 minutes later it says battery flat, is my dog expected to replace this battery herself, what is the point of this not even lasting an hour. Im truly frustrated and i want this nonsense to be resolved today!
the contract is loaded under my celL [protected]
L [protected]

I just went to upgrade my contract, the man helping me with the sale scanned the wrong phone now I must wait for your system to clear before I can upgrade. I am quite upset with regarding to this because it is your employee who made the mistake. I had to take time of work etc and planned to get it finished today as they told me they will be getting stock today now with him making the mistake nothing is being done. he says we must just wait

hi all my Name is Sbusiso Msomi

when i was offered the contract no one cared enough to enquire about the debit date

so Vodacom took it upon themselves to debit my account without my consent and this happened 3 times in a row. now i am owing the bank R450 as i am using the cheque acc, i get charged R150 for every returned debit.now i am requested to pay R375 and yet the agreement was R250 per month.

who is going to pay me back for the bank charges that have encured due to unauthorised debits done by vodacom, this is no professional.

however i would like to cancel my contract with vodacom and pay for what i have used because it is clear that i am going to suffer. this is not acceptable.

my email is [protected]@bidair.co.za
contact: [protected]
acc no: [protected]
regards
sbusiso msomi

Fiber has been down for 4 Days.

The "Customer support" is a total waste of time, and of no help whatsoever.
buy a cheap answering machine and send them all home. Then hire someone who can DO SOMETHING.

On Saturday I was told "we do not have technicians on the weekend "
you can't sell a 24/7 service and only support it some of the time !

Don't buy Vodacom Fiber !

I am a long time Vodacom client over 10 years now, I feel it is my duty to report the employee. He not only is inapropriate with Cocky Comments he also uses non medical drugs (CAT, Mandrax ect).

Vryburg is a very small town and I feel this give a very bad reputation on the company in a whole.

I would like to remain anonymous in this matter.

Regards
Anonymous Charlie

I have purchased 2 social tickets yet my normal data got taken for facebook and then you get to speak to customer service agents that believe their right to have a attitude is right way to handle queries i am disguted at your company's lack of client service and will be changing as many of my relatives over to another service provider after being with vodacom for a number of years this is the last of accepting being ripped off and bad service.

I took out a new line at a game store which is your 3rd party store which sells contracts on your behalf. I was not notified when the 1st payment is due as I thought it would be debited with my other two contracts on the 27th each month, however, that was not the case. On the 27th my two contracts was debited but not the new line and I thought okay it will be debited on the 30th July. Which is the day I received a sms to say the funds was not paid for the new line which I then called and spoke to a agent whom adviced me that the full amount will be debited on the 27th August and I dont have to make a manual payment. Today while having supper which spoil8my evening I was notified my service will be cut if I dont make payments on the 21st which is not my salary pay date. I called in the stupid manager who 1st refused my call said to go to store point of sale I understand what action will be taken as the store will say call in. I refuse to pay a penalty fee and for my ser8to be cut is out right wrong for a paying loyal customer to be treated this way I'm furious call me back or will take it to hello PETER

6 August 2019

We ordered a mobile wifi router online which was delivered today. We tried to activate it because we needed it urgently but with no success. Therefor we went to the Vodacom shop in Kleinmond to ask for help. The assistant who was suppose to assist me gave me a number and told me to go home and call them myself (for immediate activation) if I didn't want to wait for activation to take place automatically, which can take up to 24 hours.

I urgently needed internet connection in the evening and because I was not going to be back at home until after 6pm and not sure that I would be able to make the phone call in time before the Vodacom services/lines close/shut, I returned to the Vodacom shop, and ask the same assistant if she could please assist me by activating the device for me.

The assistant showed her unwillingness very clearly but made the call. The phone was handed to me for verification of my identity which the consultant on the other side requested. I answered to find that the line was disconnected. Not looking happy at all to make the call again I offered her my phone which she took and used.

She was very rude and in no uncertain terms she made it understood that we should have taken out the contract in their shop, showing her disgust that it was bought online. It was very clear that she did not want to help at all.

She roughly forced the cover off with a little tool (jammed it in) to open the device causing a very slight chip in the plastic. While busy with the device she knocked the device with force on the counter for the battery and simcard to come out.

What would have taken her 10 minutes to assist in a pleasant helpful way with experience and expertise on her side, looked like a very unpleasant duty. She was extremely unprofessional.

I would not recommend anybody to use the Vodacom shop in Kleinmond.

Kind Regards
Tania Mehnert

Last week I had purchased some just for me data from vodacom but then only 60 megabytes were allocated and instead of 150 megabytes I contacted vodacom through Facebook messenger the consultant was helping me asked me to send a screenshot of my detailed balance and my confirmation message I for then sent the message but the consultant didn't reply she left everything like that but during the last times when I bought the just4u data from vodacom and the wrong amount of that was allocated they would help me through messenger but this time they failed today the 6th of August 2019 I bought the data again I called the customer care but then agent could you explain to me and was telling me something that was not fair I told you that the wrong data was allocated and I would like it to be fixed but then I sawa message saying 30 minutes and 150 megabytes were allocated but then that was fine I asked her if what is happening she said she can't tell me what's happening because she cannot see what am I buying on my side I told you that when I was buying on the USSD code the confirmation said that you have purchased 30 minutes plus 150 megabytesbut then she said only 60 megabytes are allocated I read my messages to her and I asked her if she changed the system and allocated the right data she refused I asked why is is there a service is so bad she didn't answer me and then she then cut the call

From: Louise Malan
Sent: Tuesday, August 6, 2019 3:36 PM
To: customercare@vodacom.co.za
Cc: Anne Ekstein
Subject: URGENT URGENT URGENT FW: QV253659 - [protected]
Importance: High

Good afternoon Vodacom Customer Care,

I am contacting you on behalf of my client Mr. JP Ekstein. He has granted me "Limited Power of Attorney" to assist him with the problems he is experiencing with his VODACOM Account. Find attached. DO NOT CONTACT CLIENT - CONTACT ME.

Refer to Mr. Ekstein's correspondence below sent to you on the 31st July 2019 as well as many, many unanswered telephone calls to your 082 135, visits to your local VODACOM Stores and many, many hours of having conversations with Vodacom staff without any help or assistance.

I myself have tried to contact you on his behalf:

• Tuesday 6th August 2019 - 15H00 - waited on line for 7 min - no response - call dropped
• Tuesday 6th August 2019 - currently 17min on hold - 20 min on hold…..21 MIN….. no assistance.

I am hoping for the opportunity to rate your service.

Contact me URGENTLY - I will be asking for legal representation.

Louise Malan
[protected]
[protected]

From: John Ekstein
Sent: Tuesday, August 6, 2019 10:30 AM
To: Louise Malan
Subject: Fwd: QV253659

---------- Forwarded message ---------
From: John Ekstein
Date: Wed, 31 Jul 2019 at 12:40
Subject: QV253659
To:

Good day Vodacom,

I have been a loyal customer of yours for many years, 18 years at least, I retired from my full time occupation on the 30th of November 2017 and no longer required my cellphone for business purposes.

I contacted one of your consultants on the 10th of October 2018 and had a discussion with him, I told him that I did not wish to renew my contract with vodacom once my current contracts have reached their full term. I explained to him that I would prefer to go onto a pay as you go system, ie buy my airtime and data as and when I required them.

Any contract which you now claim that I have with you has been foisted upon me, I did not request or authorised it.
I have at various times spoken to different consultants but it seems they may as well have been robots who have been programmed to foist contracts onto customers.
Not one of these consultants had any idea what previous ones discussed with
me, this makes me wonder if the calls are recorded as you claim they are.
The first portion of my contract being QV253659 came to full term at the end of October 2018 and the 2nd portion being QV253659-4 was fulfilled at the end of March 2019

I have more to say, but it will depend upon your reply to this message.

Regards

John Ekstein.

--
John Ekstein

1. The 5gb backup dongle does not work.
2. Nokia router "SN: ALCLB352D151" doesnt support any other USB drives like portable Hard Drives. Tech support say the product doesnt support / allow USB HDD. After I send them the product brochure of that Nokia Router clearly indicating
that the router does support NAS & Portable HDD's they had nothing futher to say.
3. Now they came and installed an aditional HUAWEI router "SN: J3N7S19518907146" with the hope to solve the USB problem, the Nokia being used as a OMT or something connecting the one router to the other with a LAN cable, now since last night my internet is down again and still not working.

One this is for sure...TECH support is incompetent !
When I reach home this afternoon I need everything to be working 100%

I left MWEB because of the land line instabilities, but its better to have instabilities that NO internet at all.

Atleats every time if there were problems in my area we were notified by Mweb with a message to my cell, and when the problem was resolved we got another message saying that the problem was fixed.

With you guys it is costing me money to find out what is going on, the customer need to phone phone phone.

I want enought data by the end of to day on my cell so I can use my cell phone as a HOT SPOT to stream movies on vodacom cost if my Fibre is not up and running by 16:00.