Menu
Register
Write a review File a complaint
Vesta Boost Mobile Customer Service Phone, Email, Contacts

Vesta Boost Mobile
Reviews and Complaints

Vesta Boost Mobile's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
vestacp.com

Learn how the rating is calculated

2.6 5 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Vesta Boost Mobile Complaints 5

ComplaintsBoard
E
7:30 pm EDT

Vesta Boost Mobile iphone 6

I bought a iPhone 6, it was during when there was a trade in your phone deals, i was happy with my purchase till i got home a couple days later and noticed the screen wasn't completely even and it was making a clicking noise since the screen wasnt on there properly, and was slightly sticking out of place on a corner. Then i noticed the headphone jack also wasn't completely in all the way likw it should be and to make matters worse the phone itself has a slight bend in the frame itself so putting it in a flare surface you can clearly tell there's a teeter totter like effect, I have tried to recouped my money or gotten a replacement but all i hear is that I need to pay 175$$ for insurance deductible but i feel very disrespected by the fact that I was under the impression that I had a perfect phone when in reality it looked as if it had been refurbished and sold to me under false pretenses, I'm truly disappointed that boost mobile have done this to a long time customer and hope you guys can, give me a refund or give me a replacement for the phone, namw is edgar alconedo, date of birth 11/17/1998
[protected], i truly hope you guys can restore my faith in the quality of your products and services

Read full review of Vesta Boost Mobile
View 0 more photos
Hide full review
ComplaintsBoard
V
12:06 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vesta Boost Mobile unauthorized credit card usage, double charges

double charged by the company on my credit card, my cc company informed me and when i contacted the company it was impossible to get through. Two days later i finally got a hold of a customer service rep he informed me that there was "no way i was double charged because their computer said so" i asked to speak to someone in charge and was refused finally had to hang up because i was interupted as soon as i tried to explain something and was given the run around.

I complained on the BBB they were not listed as a BBB company but they were on there with an F as their score because of similar complaints and refusing to respond to the BBB

So "Vesta ecustomer support" dont even try giving me the run around on here that you are here to "help" and that you are a A company on BBB because i know its crap

Read full review of Vesta Boost Mobile and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
shashicomp
IN
Mar 12, 2011 6:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

To : Date : 11/03/2011

The Officer-in-charge (Customer Care)
Vodafone Services.

Sir,

Sub: Complaint against Easy Recharge amount paid under special Scheme.

***
I am your customer, holding Vodafone Mobile No. [protected] and residing at Kolar Gold Fields, Karnataka State.

2. On 06.03.2011, after seeing your SMS in my mobile I have easy recharged for an amount of Rs.299/- through the agent. Only after recharging for the above said amount, I came to know that the offer is valid only for Karnataka.

3. Understanding the mistake and since my family members are residing in Chennai for frequent contact (STD calls ) again I have easy recharged for Rs.222/-

4. Subsequently, after few minutes, again I have easy recharged under VX-UK offer for Rs. 18 /-.

5. Both offers i.e. Rs.299/- & Rs.18/- are not credited & activated, because of this, even while calling local calls the amount was deducted from Rs.222/- only. It seems that deduction not covered from Rs. 299/-, which I have recharged in special offer. In VX-UK offer for Rs. 18 /- also not activated, because calls made to UK calls immediately goes to voice mail and calls are cut down with in fraction of second and Rs. 10/- is deducted instead of Rs.1.40 Paisa per call . It is confirmed that after pre paying by easy recharge under the above said offers, the amount is not credited & also not activated.

6. Kindly look in to the matter and rectify the error and activate the offers for which I have paid Rs.299/- & Rs.18/- ( VX-UK) immediately, with out any reasons.

7. If possible the amount of Rs.299/- paid for the said offer can be convert to Rs.222/- offer scheme and add it to the offer of Rs. 23/- for 3 minutes for Rs.1/-

8. Please rectify and activate immediately

Thanking You Sir,

Yours Customer .

(P SREEDHARAN )
Mobile No.[protected].

ComplaintsBoard
V
11:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Vesta Boost Mobile Unauthorized charges

Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our “a” rating by the better business bureau.

If you have questions regarding a charge from vesta on your credit card bill or bank statement, email [protected]@trustvesta.com or call toll free [protected]. A representative will be glad to assist you.

Read full review of Vesta Boost Mobile and 2 comments
Hide full review
2 comments
Add a comment
E
E
Erica
Dec 01, 2008 2:37 pm EST

They charged my bank account $80 and then hung up on me when I called to ask how they got my account info.

E
E
eksnow
Sioux Falls, US
Dec 14, 2010 11:46 pm EST

Have you contacted your bank about fraudulent charges?

Is Vesta Boost Mobile Legit?

Vesta Boost Mobile earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: Vesta Boost Mobile stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Vesta Boost Mobile's reputation as a trustworthy leader in their field. Customers can rely on Vesta Boost Mobile's services, assured they're dealing with a highly reputable and fully legitimate company.

Vestacp.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Vestacp.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Vesta Boost Mobile have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Vesta Boost Mobile and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Vesta Boost Mobile protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
Y
1:09 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vesta Boost Mobile unauthorized charges

it seems this company has ripped me off for over 100.00 by doing unauthorized debits from my account i don`t know how they got my account info but they did and i would like very much to have what they took returned to my account its sad that they have to rip people off .. i noticed it on my bank statement last night ... i cant send a copy of the statement to you because i don`t want to show my account number, , but i do have a copy of the statement

Read full review of Vesta Boost Mobile
Update by your_liquid_dream842002
Apr 04, 2010 1:12 pm EDT

lalibco is out of Portugal

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
3:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vesta Boost Mobile I need information

Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our “a” rating by the better business bureau.

If you have questions regarding a charge from vesta on your credit card bill or bank statement, email [protected]@trustvesta.com
Or call toll free [protected]. A representative will be glad to assist

Read full review of Vesta Boost Mobile and 8 comments
Hide full review
8 comments
Add a comment
S
S
Stephen2286
US
Nov 12, 2018 12:40 am EST

I called to transfer my service to another phone and it gave me data but won't let me call out it won't even let me call 611 without trying to charge me my account pin is 9468 and my number is [protected]

A
A
afl3tcha
Vallejo, US
Apr 19, 2012 1:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

There are agencies whose sole business is to conduct monetary transactions for the banks and credit card companies. These agencies routinely allow customer database information to be compromised, either unintentionally, or an employee sells it. This is one way your personal information becomes compromised - Vesta Boost is just one of those unscrupulous businesses that take advantage of this situation. They probably actually buy lists of data - just a guess.

C
C
chrisnrenee
US
Apr 19, 2012 1:19 am EDT

I am sooo angry...I want to know how someone got my card information because I am the ONLY one who uses this card. I have never lost or misplaced it. Now there is a charge from Vesta Boost Prepaid. And I dont want to see a reply from and Evesta customer support person unless its an email saying they are putting my money back on my account RIGHT NOW!

A
A
afl3tcha
Vallejo, US
Mar 29, 2012 9:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have NEVER heard of any widely accepted reputable business brag about any BBB rating. As a matter of fact, EVERY business that I encountered, that has bragged about their BBB rating, were businesses that already made the hair on the back of my neck stand up. In other words I was already very suspicious, several pyramid schemes brag about their BBB ratings. Additionally, a Better Business Bureau rating means very little, as it is nearly impossible for any establishment to receive a negative rating. If you complain about a business, the BBB will ask that business about your complaint. If that business is STUPID and admits being in the wrong, they MIGHT get a negative rating, however, most CHEATING businesses decide to continue to cheat, therefore they will deny any wrongdoing. At this point the BBB will notify the complaint originator that the business said they did nothing wrong, therefore they did nothing wrong, at this point the inquiry is closed. Have you noticed that you can NEVER ACTUALLY SPEAK to a HUMAN BEING at the telephone number for VESTA BOOST PREPAID?

I
I
ikons697
US
Oct 11, 2011 3:21 am EDT

Yep, I paid a buddy's phone service for two months ago, and they started randomly trying to charge my card and enroll me in 'plans' thereafter. Even after we personally called and canceled it they still charged my bank acct, and I had to file a dispute. Awaiting results.

M
M
missinformed?
Baltimore, US
Dec 29, 2010 9:54 pm EST

I also found that Vest Boost has charged my card and caused me outrageous over draft fees. I am wondering now if I was wrong for accusing the neighbor who returned my card since they were the only ones I know with a Boost phone. They returned the card and that charge was made that same day. Is this a Boost scheme or do I have dirty neighbors? Now I guess I will never know...But as of today my money was deposited back into my account after a quick phone call to M&T Bank. I love my bank...GO Ravens!

B
B
billdubya
Indianapolis, US
Aug 21, 2010 10:33 pm EDT

Under no circumstances should you give these people your debit or credit card number; you will regret it. If you want to keep it, pay for it at the store in cash! That's the only safe way to keep them from ripping you off. Don't pay with a credit card, don't pay with a check, because they will take your info and overcharge you, and you will never get your money back.
Disregard this warning at your own risk.

S
S
1skrewdsnglmom
Banning, US
Mar 27, 2010 8:21 pm EDT

reps are not happy to assist. they connect you w a message center. this company charged me $297 and are conveniently unavailable. how nice are they?! i am in the process of reporting them to the BBB

Vesta Boost Mobile Reviews 0

Looks like Vesta Boost Mobile has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Vesta Boost Mobile, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Vesta Boost Mobile complaint handling

Vesta Boost Mobile reviews first appeared on Complaints Board on Sep 22, 2009. The latest review iphone 6 was posted on May 20, 2018. The latest complaint unauthorized credit card usage, double charges was resolved on Feb 12, 2011. Vesta Boost Mobile has an average consumer rating of 3 stars from 5 reviews. Vesta Boost Mobile has resolved 2 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.8
2 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Vesta Boost Mobile Contacts

  2. Vesta Boost Mobile emails
  3. Vesta Boost Mobile address
    RHEL 5, RHEL 6 # CentOS 5, CentOS 6 Debian 7 Ubuntu 12.04, Ubuntu 12.10, Ubuntu 13.04, Ubuntu 13.10, Ubuntu 14.04, United States
  4. Vesta Boost Mobile social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Vesta Boost Mobile Category
Vesta Boost Mobile is ranked 28 among 343 companies in the Telecommunications category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.