Vodacom
reviews and complaints

On Friday the 23rd of August 2019 I spoke with Vodacom's cancellations agent, Sello, around 14h55. I have two contracts with Vodacom: [protected] (Smart S--this number used by my daughter) and [protected] (Smart S). The first contract expired in June and the second one is expiring on the 19th September.
I informed Sello as follows:
(a) I want the contract for [protected] CANCELLED and the number migrated to PREPAID, as my daughter is now self-sufficient, and we want to transfer the number to her name, and put her in the position to enter into her own contract with Vodacom should she prefer. Reference no 1-3440-[protected] was allocated.
(b) With regard to the contract for [protected] (Smart S) Sello suggested I upgrade to a new contract Smart S for R229.00 pm. I expressed my concern that, when I entered both contracts in 2017, I was quoted about R178 for the Smart S. My latest debit that went through escalated to R324.92. Therefore, in less than two years, my contract increased with R150, which is nearly 100%. I told him that I cannot afford this escalation and asked him what guarantees he could provide that this would not repeat in future. He promised the amount would stay the same for the duration of the contract, and to send me a contract, as well as the conditions of the contract--to which I agreed.

After I finished the call, I received an sms that my "Promotional My Gig 1 - 24 months" has been activated (I assume for cell no [protected]). This was not my instruction. THIS NUMBER HAS TO BE MIGRATED TO PREPAID. PLEASE DO SO.

I also received an email with an attached file "invoice quote". When I opened this email, it was an "UPGRADE EQUIPMENT QUOTATION" (for R228.99). When I read the conditions, it became clear to me that Sello misrepresented the conditions; Vodacom clearly has the right to change the contract charges--which you did in the case of my existing contract, nearly doubling the contract charges over a two year period.

Immediately I received the sms, I phoned Vodacom cancellations again, and I spoke to Rendani (around 15h15). She made notes of my complaints, and promised that Sello would call me back. I am still waiting for his call.

In the light of my sad experience, I therefore wish to inform you as follows:

1. Cell number [protected] needs to be migrated as soon as possible to PREPAID, exactly as I instructed Sello.
2. I do not accept the quotation of R229 pm for Smart S on cell number [protected]. This number also needs to be migrated as soon as possible to PREPAID.

Thank you,

Prof JLP Wolmarans

[protected]

applied for a Vodacom contract online on the 19/08/2019.
It was approved but had not recieved any call from call centre agent for 3 days, yet recieved numerous mails that they would contact me within 24 hours.

I then made numerous calls to their various dept and they confirm that I have no order that has been allocated to me.

Yet my details is captured but no vetting application was done.

Yet I recieved an email to confirm application aswell VETTING APPLICATION NOTIFICATION.

This is very frustrating as my credit rating has been effected as well as I feel very disheartened.

As I can no longer qualify for a contact at any other service provider because I had also applied for a loan aswell on the same day.

On Tuesday 20 August I received an SMS that there has been a request for a SIM swap on my number. I immediately called the Vodacom Customer Care Centre to report this fraudulent activity, because neither myself nor the company the phone is registered under requested this.

The lady I spoke to was very helpful, but refused to pause the process. The company the phone is registered to also called and tried to stop the SIM swap, but Vodacom took forever to verify the information, and while they were busy, the SIM swap went through.

I had to physically go to the bank and remove that number from all my accounts so that the person who now had my number would not be able to access my accounts. I also had to remove that number from various accounts, such as my UNISA account. My clients can not get a hold of me now, because it is no longer my number. The amount of trouble that this situation has caused in my life is absolutely inexcusable and you think that sending me a new SIM card, a power bank and some free call time is going to make this any easier.

On Monday the 12/08/2019 at 15:00, I checked in my iPhone 8 which I got as an upgrade less than a month ago. The Sim reader stopped working without me causing any damage to my phone. I originally was going to check my phone in at the Cellucity, Sea Point but they advised me that it could take very long and I should rather go to Century City myself to speed up the process. After waiting a very long time in a cue due to the lack of staff available, and the amount of staff milling around without purpose I was finally helped. The consultant who helped me although friendly informed me that my phone would take 7-10 days in repairs(which already is a lot). As a student having to drive that far to century city and I also rely on my phone for a lot of work(I am a graphic design student). You can see how this weak service is causing a major inconvenience not only to my life but also to my studies. I have phoned the Repairs shop twice now within this week and had little to no updates on my phone, but only "its in Johannesburg". After phoning customer service I was put through to the repairs centre to find that the guy who I checked my phone in did not even put a contact number to receive any updates. Apparently my phone is waiting parts, but I wonder how long it takes to repair such a small problem. I was also not informed on the temporary phones that can be hired which has also is inconvenient.
I can convincingly say I am more than disappointed by this ridiculous service process and at this point I would strongly recommend to not use Vodacom as a service provider as this has caused so much inconvenience to my life and studies.

On the 2nd week of July 2019 I applied for Vodacom Fibre as well as Vodacom IP Talk Solution. The latter comes with Telephone Purchase (Yealink).

In July already I cancelled the subscription for the Vodacom IP Talk Solution due to financial reasons.The cancellation was done before connection of the both services.

I have made numerous phone calls and emails and there's absolutely no follow-through.
I have requested for the device to be picked up as it is still in the same condition as it was delivered.
It's a over a month already, no communication, no feedback and no action.

On applying they were quick to get a sale and now there's no after sale service. Even with the Fibre it took them over 2 weeks to activate it.

This is totally unacceptable!

I have a few contracts with Vodacom, but if the harassment by your sales department/personnel is longer going on, I am seriously consider it, to not renew or upgrade any contract's in the nearby future. An Vodacom store (where I do all my business) have recently log two messages/requests on your system, that nobody must contact me on my cell [protected]) for any "telly-sales" or upgrade or promotions what so ever. Still I receive 12 or more call's a day - on a daily basis. I really see this as harassment and breach of my peace and privacy. Please put an end to this - immediately.

Your urgent attention to this matter, will be appreciated.
D.J. Kühn

In May'19 I was contacted re an upgrade for [protected]; my phone had been stolen in March and I'd been issued with a new phone via my insurance, so I said I didn't need one.

This is 4 months ago and apparently I agreed to a sim only deal; I really thought I was moved to month to month, as not taking the upgrade. When phoning Vodacom last week and enquiring to cancel the month to month, I was called back then told they listened to the "recording" and I agreed to 24 month sim only contract.

I'm sorry, but I do NOT accept that!
1. I Don't have access to the alleged recording to review the terms discussed only verbally over the phone;
2. I NEVER received an SMS or email confirming ANY such details/changes/upgrade;
3. on 14 August 2019 I finally received a No Subject email from Vodacom with an "Invoice_Quote" for the "upgrade" that took place in May (effective 1 June).

I've called today to enquire about cancelling the SIM only deal and told cost would be R5 339.20. This is an absolute RIP OFF! The CPA says a verbal agreement is binding but can be hard to prove in court. I'm sure Vodacom will say they have the recording... I wonder, as mentioned that too and to-date, have not received a link or copy of the recording.

Never mind, I will not take Vodacom to court, but in May 2021 when this contract expires, is the LAST time I will EVER use Vodacom or it's affiliate sales platforms. You have lost a loyal client.

I have logged for call backs to have my data rectified as it is incorrect. Still waiting 2 hours later. Terrible service. Would appreciate the courtesy of a call back to fix my data. I recharged my data last night at 19h55 to roll over with the data which was still there. The new data was not added to the old data and now shows that my old data will expire today. I have proof that my data was recharged last night. I want it fixed.

I have cancelled my contact a month before it expired in December, today im told that my number is still on contract andvin areas because the agent who was assisting me did not complete the order so because of their incompetence i am still billed on that contract.
Two munths back my service was suspended after i had paid and when i go to the shop they kept telling me my account is still in arears but couldn't explain how. When i went to complain for the 3rd time in the same week they told me about another contract that i had cancelled that im still being billed o n it and they won't reinstate my account until i have paid it.
This is just complete and plain fraud. Completely unacceptable but as usual this is just paper exercise even if you complain no1 will attend to you, assist you or resolve your problem

In may a sales agent called me from vodacom regarding a contract and I found vodacom very incompetent ..sad to say u guys service is pathetic.a order was done under my name and cancelled without my consent ! How can ur confirmations team choose numbers registered with id numbers dont u guys have any idea that most of the simcards nowdays are already rica and consumers just purchase it.then I was called again saying sorry for the inconvenience and another was done without my consent what kind of mickey mouse business does vodacom run how many times do url credit check my account and now my credit profile has dropped can url compensate for the inconvience and struggle url put customers through then another guy called me and processed an application and declined me due to banking details what is this? I need this sorted out if url dont process my order rectify my credit profile I have no other option but to publish this terrifying ordeal in the papers and I will defame vodacom for the misery that one has to endure . I think many other customers are going through the same ! Sort this out asap I will be contacting the head office!

Keegan
[protected]

Two months ago I applied for a new contract at vodacom heildelburg mall gauteng. in the process of applying I didn't have my i.d with me so i got declined and told that if i bring my i.d with that i can re apply, which i did and got approved. A few days later i got a call saying that i have to bring my bank statements again cause the employee cant find them. I did so and then got sent a email with a quote of said contract, i phoned the store and told that i got approved and that i will receive my device within a couple of days. After waiting two weeks for a call i started calling back to find out on the progress and each time i get told a different story as to why my device isn't in store yet. So after visiting said store i got told that vodacom doesn't have stock of the device they offered me and that its on back order. Got told that it would only take a few days again so i waited. Now i got offered another device and i accepted and got told that i can come and pick it up. Got to the store today only to be told that i have to re apply again after being approved and that i have to bring in my documents for an amazing fourth time! and that i was never approved in the first place. So i am utterly disappointed in the service from vodacom and i doubt that i would ever open a new contract with them. Very poor service

ID no [protected] [protected] Vodacom Repairs/Non-repairs

I submitted my phone for repairs at vodacom stores mafikeng for repairs, before i submitted my phone to vodacom it had a broken screen but still visible for me and a battery that lasted for less than 4 hours but my phone was fine, until it came back from repairs which it started giving me new problems that i never had before. The phone came back from repairs but it only worked for two days, i returned it to vodacom during that period i received it after a week which was in around mid June, I used the phone for a week it continued acting up they way it did before. I informed i called and passed by the store that i will return the phone because its acting up and its annoying i have saved work related staff on my phone once am done with the interview i will return it, which was suppose to be a Monday the phoned decided to blackout the night of Friday.

I missed important calls for a week while my phone seemed to be fine but calls where not going through. Once i switched it off that night it never switched on again, Heuwei P8. I returned it back to vodacom i was told i need to pay R 800 Excess for a phone that i paid R 400 excess for within two months which they actually messed up> i would appreciate it vodacom would return my phone the way it was before repairs because it never gave me challenges i am getting now. and i will not pay R 800 for stupidity .

Please assist as am totally unhappy with the service and useless call center because they state what they where told and do not consider any other things aspects. The lady even at the store (branch ) tried to explain to them its not fair for him to pay because i reported this phone a few times before it died.

Please inform vodacom to return my phone to the way it was before i took it to repair cause i will not pay any amount for the same phone in two months .

Dear Reader,

On the 2 August 2019 I called in requesting a statement of account for my SARS tax submission. The consultant then sent me the incorrect data, and changed my debit order date without my permission.

I called into Vodacom customer care on Friday 16 August 2019- 3 times - The manager said she would call me, and didnt until today 20 August 2019, which is Tuesday.

I called in later the Friday evening and it was confirmed that there was no instruction given by myself for any debit order changes.

To date, the transaction has not been reversed and rectified.

I called in today again 20 August 2019 and waited 45mins before my call was taken.

Can someone please tell, am I being unreasonable to label this as pathetic service delivery?
Please email me on [protected]@gmail.com

hi

I'm truly dissapointed at this point for the second time Vodacom has blacklisted my handset and its at this point where I want to take legal action.

My account is paid up to date

I have been communicating to customer care endless as no one is capable to assist me Im losing business and really want to sue Vodacom for loss of income due to this.

I have asked for them to unblacklist my phones but no one can assist.

I suggest this be sorted out very very soon or action will be taken

I had it with this service provider

I AM VERY ANGRY AND FRUSTRATED WITH VODACOM. This morning at 06:39 i brought R29 airtime, on my [protected] number. Then i dialled *123# brought R7 60 any network minutes. To my surprise after just 3 short calls my airtime was finished and my minutes were finished. I called Vodacom just before 10:30 of which was put to a robot called "TOBI" who was useless.
She then said a agent will call me back. after 15 minutes an agent called me, she said she cant help me because it shows that my cellphone is on contract. Something that is very wrong. She said she will transfer me to another agent who will help. I was put on hold for 10 minutes before i gave up and put the phone down. Again at 13:12 i brought R20 airtime i bought 60 any network minutes for R12, again...after a few minutes on the phone, my call was dropped and when i tried to call again, said that i have reached my call limite and airtime also used up.! Called Vodacom kept on hold for 25 minutes NO ANSWER UNTIL I DROPPED THE CALL. I WANT TO SOMEONE TO CALL ME BACK NOW AND GIVE ME MINUTES AND AIRTIME BACK.

My data disappears. I usually buy 100Mb per month and it serves me. I was told that my data had run out, and I bought 100Mb on Sunday 11 August. By last Friday I was told it had run out again. I bought another 100Mb this morning, and within half an hour it was gone. I reset my phone statistics and it shows that my phone had used 3.3Mb data since I bought data of which 1.1 systems services. Where has the rest gone? I tried various means of contacting Vodacom, but as usual the 082 135 agents are currently busy and they were experiencing high call volumes (when are they not getting calls?) and the chat function agent first reset all sorts of things until the call went down, then I got an agent who just denies that this is possible and that I must check my phone. Totally dissatisfied. Even if they reset my lost data I will not use it by end of the month.

I registered for the 10mb (R3) package about a month ago and wanted to cancel it after 3 days, but couldn't. I attempted several times doing the *136*6# function, but to no avail.
I went to the Vodashop in Tambotie Mall a week ago but they could not trace the instruction and asked me to bring in my phone. I went there again yesterday; however, they couldn't help me and had to log a service request.
Please note that I lost about R21.00 and want that money back because it was not my fault that your systems does not accommodate an opt-out function or that you don't allow cancellation.
Please credit my phone [protected] with the R21.00 lost.

Thanks beforehand

Cornelius Booyse

Visited Vodacom Tokai for an upgrade 11th June 2019, We experienced endless problems with device Iphone 8 64G, The sales consultant was pathetic, could not follow simple instruction, pay as you go sim, giving contract sim, Going back and forth to store, The device home button was faulty within 2 weeks, and we returned it to store. Only to discover that there was no insurance loaded, and we would have to cough up R7 818.85 for replacement phone as it went to Canal Walk repair centre, then to Advance repair centre. . The consultant did NOT load the insurance on the system as we had bank statements on the day of the purchase /upgrade, He said he will get the statement from the account.. He sent the device to apple doctor that should have repaired it but the when i collected the phone was not repaired and in worse condition than it was. The report from repair centre was Untrue, stating the physical damage / paint peeling / housing & slide failure etc. Iv contacted the Manager Ebrahim that has to-date not returned my calls, staff making excuses for him and sales person Alistair. THE SERVICE AT THIS STORE IS PATHETIC

I am writing this complaint as an unhappy customer who is been loyal to Vodacom for 16years. I ordered a phone online and it was delivered, only to find out that it is not the one I wanted. I immediately called Vodacom for collection of the phone and they came to collect the phone.After they collected the phone I tried applying for a new contract but I was told my account is on pre-legal status.i called Vodacom to cancel the contract and they did.Now it's been 4 months trying to remove that pre-legal status with Vodacom but I'm not getting any help. I have been calling Vodacom almost everyday for 4 months, can someone from Vodacom please help me with this so called pre-legal status because they tell me I'm owing R3000 now, how can I owe the product i don't have and didn't even use.i have been using Vodacom all my life and never complained but now I'm not happy at all because I'm getting attitude from your consultants because I call everyday and Im nt being helped.

Dear Vodacom,

My contract ended on the 27 July 2019 but before this a Vodacom agent contacted me for an upgrade. I actually did not want to upgrade but the agent convince me to upgrade were i will get the p30 lite and he said it will be delivered with seven days which it did and i received the package, i think it was the 25th of July.

Checking out the feature i was not happing with the phone and when my contract ended my data of 1G also ended and I was under the impression with the new upgraded contract the data was included. I was not happy so i called Mondor agent to cancel this upgrade which was within the 14 days. They said the contract will only be cancelled once they picked up the device and Vodacom has received it. The device was picked up on the 1st August and now it is 14 days and nether RAM nor Vodacom seems to were the device went to.

I have called a millennium times Vodacom and no one seems to be doing anything about it. I have now got into contact with Bongani Dhlamini from your after sales agent and he is busy following up with RAM and waiting feedback because they cannot find were the device went to. I have sent the RAM collection form to him but I am still waiting and he said it will take 7-14 days for the investigations. I find this totally unacceptable that Vodacom leaves the customer hanging due a breakdown RAM and Vodacom incompetency while they do their investigation.

I would like to know how I can escalate this issue and if Vodacom can reverse this upgrade contract in the meantime while Vodacom do their investigation.

I hope this matter can be resolved urgently

Here is my details:
Thavadasan Pillay
[protected]
[protected]

RAM v1p number - 0037570