Vodacom

On the 28th of July 2019 I bought a screen protector at vodacom parow center.. I kept my slip and lost my box.. So on the 27th of August I noticed that the screen protector was coming off from the phone and it's not broken or something so the following day 28th Aug I went to them and spoke to the person that was helping me with the screen protector n they told me they cannot do anything about it because I did not have the box of it while I had a slip.. I then asked for the manager, he also said "it was my choice to throw away the box they cannot do anything about it" they won't refund of replace the screen protector I must keep it.. And when I got home I called the vodacom head office.. Spoke to the lady and she took my details and told me she'll call me back then since the. I was waiting about an hour.. Then I called back they didn't pick up the phone.. And wat stressing me is that that screen protector was too expensive to last a month and I'm a student not working to be purchasing the same thing over and over again.. They really made me cross and I'm never gonna be buying anything at Vodacom even their Sim cards I'm so pissed right now with they way they treated me..

When I upgraded last week Tuesday, the guy who helped me said that he recommends that I have to take insurance on my new phone, and he gave me the price, and I said it's fine he can put the insurance on my phone! Later that day I saw on my vodacom app that the insurance is on my bill and it shows double on my bill and much more of the price he gave me! 2 days later I got back to him in the shop and asked him if he can sort it out, then he asked me to come back later because someone else showed up to see him! Then I got back to him and he called Vodacom customer care and the guy of Vodacom customer care said that I have to email him a screenshot of the double bill on my account, the next day I didn't hear anything from the guy of Vodacom customer care and I called the guy who helped me with my upgrade and my insurance, and he said that I have to call customer care to sort it out and if I fail with it he will call them, the Saturday I called him back and he said he will call them Monday to sort it out. Monday I didn't hear anything and didn't see anything on my Vodacom app, I called him 2 times and each time he hang up on me, so I called him the Tuesday back and he hanged up on me again, after that, I send him a message and told him that I'm going to report him of his bad service and that I'm going to talk to his manager, few minutes later a guy from Vodacom customer care called me and said that the guy from Vodacom shop called him to call me and sort something out, and still after that the problem isn't solved! A few minutes later the guy of the Vodacom shop accidentally call me and he only said sorry he wanted to call someone else, then I said to him that it look likes he don't wanna help me, and his response was sorry he was on the road but he will sort the problem out as soon as possible. A day later the problem isn't solved and I still didn't hear anything! All the years I was happy with Vodacom but now I wish I can cancel my contract!

We have been a vodacom customer for 17 years. I have complained so much about our signal. And still all that is said I must buy a signal booster. Why must I pay more. You phone with new offers and new contacts but you can't give me a signal booster. When I said I will have to change to mnt or cell c the helper said I can do it if I want to. What kind of service is that.

Account number: B0150996-2
Dear Vodacom
I am extremely unhappy with the level of service provided by your accounts department.
A month ago they switched from sending CD's with invoices to emailing invoices and I am not receiveing these invoices at all.
I phoned the call centre and they cannot provide this to me as the Account Manager should do this.
My account manager is Neroshi Pillay, I have emailed her several times and tried to phone her and the line just tells met she is not available. This is utterly frustrating as our accounts department needs the invoices to allocate to Vodacom account internally and no one can assist me.
Kindly herewith Neroshi's details:
Senior Credit Controller
Corporate & Distribution Credit VGE, KeyAccounts
Landline: +27 87 2894 443/087 289 8438
Email: Neroshi.pillay@vodacom.co.za
Can you please allocate someone to this account that can be reached and that will make sure that invoices do reach us in time each month.
Your urgent attention to this is greatly appreciated
Regards
Lindi Steenkamp
Facilities Coordinator
Lindi.[protected]@covance.com

Good day

I am subject to unauthorised Debit orders on my FNB Business Account.

Since May you have been deducting R125 X 2, or what the Vodacom call centre says is Life insurance that I have subscribed to.

I have done no such thing and I would like it to be cancelled and my money refunded, including the bank transaction costs each time that this has been done!

What baffles me that this deduction is done twice every month!

I want to know who the consultant/s is/are that have fraudulently added me onto this system using my business bank account details.
As well as telephonic recording proof that I agreed to his apparent insurance.

Sincerely Irate
Abigail Meyer
[protected]
[protected]@gmail.com

I have placed an online upgrade order online on 9 August 2019. Since then I have called on several occassions and been told that my phone was for delivery awaiting pickup from the warehouse. Each day I have had to hold on for up to 30 minutes before my call is even answered just to be told my phone will be delivered the next day. I have again called today and have again been told it is still at the warehouse. The worse is that I have already been billed for the new phone. Today I am told by Rosalind that the headset is out of stock and that the order is on backorder and that the phone should be delivered to me by the end of the week.

This is very bad service and I wish to escalate this matter. The cell number for upgrade is [protected]

regards

Hazel Hampton

Dear Sir/Madam,

I am writing today to complain of the poor service I received from your company on August 24, 2019. I bought an Airtime voucher(R29) but to my surprise when i wake up on the 15th i was left with only R4.34...I need answers.what happened to my Airtime?Are you stealing from your poor customers?shame on you Vodacom.

I am most annoyed that I wasted my last cent on you(thugs). I am now concerned about how my existing relation with you is being managed by your firm. Furthermore, your inability to resolve this matter will result in dire consequences.

I trust this is not the way That your Corrupt Company wishes to conduct business with valued customers—I have been with you since 2005 and this is not the first i'm encountering this treatment . I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Yours faithfully,

Last week my mobile phone was blacklisted. When I wanted to us it, I got the message "not registered with Vodacom" We went to the Vodacom office and tried to get some sense out of them. They then told us that we had to pay a huge amount of money because of a virus. We tested the sim card on another new phone and the same thing happened. We went back to Vodacom and told them that it is not a virus. They then tested again and told us that our phone had been blacklisted. As if we stole the phone. We gave them all the proof that we bought the phone from Makro. They told us to authenticate our ID documents and also get a sworn affidavid from the police station proving that this phone is ours. Which we
did. They said it would take about 48 hours but so far nothing has happened and we still cannot use our phone. Its been almost four days.

I installed a 10mg uncapped line with Vidacom on the 22 July 2019. Two and a half weeks later, Vodacom started throttling my line and whe I enquired, I was told that I had reached my FUP limit (500 gigs per 30 days) I then asked the consultant to send me my usage report and balance statement and I was told that she is unable to do this as the status on my account is open and thus they do not have access to this information. An SR request was opened on the 13 August and was assigned to Julian Major who then closed the SR ticket on the 14 Aug without even contacting me to verify what is going on and the rational of my query.
1. Is it not a legal requirement for Service Providers to inform their customers if they are on 70%, 80%, 90% and 100% usage of their data limits?
That never happened they just throttle you without any warning.
2. If my status is open and Vodacom is unable to see my usage or balance, how did Julian Major get to this conclusion without even contacting me as none of the consultants that I spoke to were able to see my usage (Including my self as the self service portal is always giving me errors)
3. My average data consumption whilst I was using Telkom Lte was 40gigs per month, how did I reached the 500 gig FUP limit in 2 and a half weeks?

I have raised these concerns with Vidacom and the last call I made to them was on the 15 August 2019 and till today, 25th August, no one has contacted me or provided me with any sort of update nor answers to the above questions. Ohh, forgot to mention, I also took up a UPS with them, it was delivered 1 week late, the warranty seal was broken, had to cancel that request and asked them to come collect it.

I bought a 3 gb data and I got an sms that I have 3gb data recharged to my account.barely 10 minutes after I had recharged with the 3gb I checked my balance and it said that I have 1.4gn data.
I tried for more than 3 days to call vodacom to found out what happened to my data but todate I never got assistance and I never got to talk an agent.

Vodacom is a pathetic scammer and poor service.I'm looking at changing my number to MTN!

On Friday the 23rd of August 2019 I spoke with Vodacom's cancellations agent, Sello, around 14h55. I have two contracts with Vodacom: [protected] (Smart S--this number used by my daughter) and [protected] (Smart S). The first contract expired in June and the second one is expiring on the 19th September.
I informed Sello as follows:
(a) I want the contract for [protected] CANCELLED and the number migrated to PREPAID, as my daughter is now self-sufficient, and we want to transfer the number to her name, and put her in the position to enter into her own contract with Vodacom should she prefer. Reference no 1-3440-[protected] was allocated.
(b) With regard to the contract for [protected] (Smart S) Sello suggested I upgrade to a new contract Smart S for R229.00 pm. I expressed my concern that, when I entered both contracts in 2017, I was quoted about R178 for the Smart S. My latest debit that went through escalated to R324.92. Therefore, in less than two years, my contract increased with R150, which is nearly 100%. I told him that I cannot afford this escalation and asked him what guarantees he could provide that this would not repeat in future. He promised the amount would stay the same for the duration of the contract, and to send me a contract, as well as the conditions of the contract--to which I agreed.

After I finished the call, I received an sms that my "Promotional My Gig 1 - 24 months" has been activated (I assume for cell no [protected]). This was not my instruction. THIS NUMBER HAS TO BE MIGRATED TO PREPAID. PLEASE DO SO.

I also received an email with an attached file "invoice quote". When I opened this email, it was an "UPGRADE EQUIPMENT QUOTATION" (for R228.99). When I read the conditions, it became clear to me that Sello misrepresented the conditions; Vodacom clearly has the right to change the contract charges--which you did in the case of my existing contract, nearly doubling the contract charges over a two year period.

Immediately I received the sms, I phoned Vodacom cancellations again, and I spoke to Rendani (around 15h15). She made notes of my complaints, and promised that Sello would call me back. I am still waiting for his call.

In the light of my sad experience, I therefore wish to inform you as follows:

1. Cell number [protected] needs to be migrated as soon as possible to PREPAID, exactly as I instructed Sello.
2. I do not accept the quotation of R229 pm for Smart S on cell number [protected]. This number also needs to be migrated as soon as possible to PREPAID.

Thank you,

Prof JLP Wolmarans

[protected]

applied for a Vodacom contract online on the 19/08/2019.
It was approved but had not recieved any call from call centre agent for 3 days, yet recieved numerous mails that they would contact me within 24 hours.

I then made numerous calls to their various dept and they confirm that I have no order that has been allocated to me.

Yet my details is captured but no vetting application was done.

Yet I recieved an email to confirm application aswell VETTING APPLICATION NOTIFICATION.

This is very frustrating as my credit rating has been effected as well as I feel very disheartened.

As I can no longer qualify for a contact at any other service provider because I had also applied for a loan aswell on the same day.

On Tuesday 20 August I received an SMS that there has been a request for a SIM swap on my number. I immediately called the Vodacom Customer Care Centre to report this fraudulent activity, because neither myself nor the company the phone is registered under requested this.

The lady I spoke to was very helpful, but refused to pause the process. The company the phone is registered to also called and tried to stop the SIM swap, but Vodacom took forever to verify the information, and while they were busy, the SIM swap went through.

I had to physically go to the bank and remove that number from all my accounts so that the person who now had my number would not be able to access my accounts. I also had to remove that number from various accounts, such as my UNISA account. My clients can not get a hold of me now, because it is no longer my number. The amount of trouble that this situation has caused in my life is absolutely inexcusable and you think that sending me a new SIM card, a power bank and some free call time is going to make this any easier.

On Monday the 12/08/2019 at 15:00, I checked in my iPhone 8 which I got as an upgrade less than a month ago. The Sim reader stopped working without me causing any damage to my phone. I originally was going to check my phone in at the Cellucity, Sea Point but they advised me that it could take very long and I should rather go to Century City myself to speed up the process. After waiting a very long time in a cue due to the lack of staff available, and the amount of staff milling around without purpose I was finally helped. The consultant who helped me although friendly informed me that my phone would take 7-10 days in repairs(which already is a lot). As a student having to drive that far to century city and I also rely on my phone for a lot of work(I am a graphic design student). You can see how this weak service is causing a major inconvenience not only to my life but also to my studies. I have phoned the Repairs shop twice now within this week and had little to no updates on my phone, but only "its in Johannesburg". After phoning customer service I was put through to the repairs centre to find that the guy who I checked my phone in did not even put a contact number to receive any updates. Apparently my phone is waiting parts, but I wonder how long it takes to repair such a small problem. I was also not informed on the temporary phones that can be hired which has also is inconvenient.
I can convincingly say I am more than disappointed by this ridiculous service process and at this point I would strongly recommend to not use Vodacom as a service provider as this has caused so much inconvenience to my life and studies.

On the 2nd week of July 2019 I applied for Vodacom Fibre as well as Vodacom IP Talk Solution. The latter comes with Telephone Purchase (Yealink).

In July already I cancelled the subscription for the Vodacom IP Talk Solution due to financial reasons.The cancellation was done before connection of the both services.

I have made numerous phone calls and emails and there's absolutely no follow-through.
I have requested for the device to be picked up as it is still in the same condition as it was delivered.
It's a over a month already, no communication, no feedback and no action.

On applying they were quick to get a sale and now there's no after sale service. Even with the Fibre it took them over 2 weeks to activate it.

This is totally unacceptable!

I have a few contracts with Vodacom, but if the harassment by your sales department/personnel is longer going on, I am seriously consider it, to not renew or upgrade any contract's in the nearby future. An Vodacom store (where I do all my business) have recently log two messages/requests on your system, that nobody must contact me on my cell [protected]) for any "telly-sales" or upgrade or promotions what so ever. Still I receive 12 or more call's a day - on a daily basis. I really see this as harassment and breach of my peace and privacy. Please put an end to this - immediately.

Your urgent attention to this matter, will be appreciated.
D.J. Kühn

In May'19 I was contacted re an upgrade for [protected]; my phone had been stolen in March and I'd been issued with a new phone via my insurance, so I said I didn't need one.

This is 4 months ago and apparently I agreed to a sim only deal; I really thought I was moved to month to month, as not taking the upgrade. When phoning Vodacom last week and enquiring to cancel the month to month, I was called back then told they listened to the "recording" and I agreed to 24 month sim only contract.

I'm sorry, but I do NOT accept that!
1. I Don't have access to the alleged recording to review the terms discussed only verbally over the phone;
2. I NEVER received an SMS or email confirming ANY such details/changes/upgrade;
3. on 14 August 2019 I finally received a No Subject email from Vodacom with an "Invoice_Quote" for the "upgrade" that took place in May (effective 1 June).

I've called today to enquire about cancelling the SIM only deal and told cost would be R5 339.20. This is an absolute RIP OFF! The CPA says a verbal agreement is binding but can be hard to prove in court. I'm sure Vodacom will say they have the recording... I wonder, as mentioned that too and to-date, have not received a link or copy of the recording.

Never mind, I will not take Vodacom to court, but in May 2021 when this contract expires, is the LAST time I will EVER use Vodacom or it's affiliate sales platforms. You have lost a loyal client.

I have logged for call backs to have my data rectified as it is incorrect. Still waiting 2 hours later. Terrible service. Would appreciate the courtesy of a call back to fix my data. I recharged my data last night at 19h55 to roll over with the data which was still there. The new data was not added to the old data and now shows that my old data will expire today. I have proof that my data was recharged last night. I want it fixed.

I have cancelled my contact a month before it expired in December, today im told that my number is still on contract andvin areas because the agent who was assisting me did not complete the order so because of their incompetence i am still billed on that contract.
Two munths back my service was suspended after i had paid and when i go to the shop they kept telling me my account is still in arears but couldn't explain how. When i went to complain for the 3rd time in the same week they told me about another contract that i had cancelled that im still being billed o n it and they won't reinstate my account until i have paid it.
This is just complete and plain fraud. Completely unacceptable but as usual this is just paper exercise even if you complain no1 will attend to you, assist you or resolve your problem

In may a sales agent called me from vodacom regarding a contract and I found vodacom very incompetent ..sad to say u guys service is pathetic.a order was done under my name and cancelled without my consent ! How can ur confirmations team choose numbers registered with id numbers dont u guys have any idea that most of the simcards nowdays are already rica and consumers just purchase it.then I was called again saying sorry for the inconvenience and another was done without my consent what kind of mickey mouse business does vodacom run how many times do url credit check my account and now my credit profile has dropped can url compensate for the inconvience and struggle url put customers through then another guy called me and processed an application and declined me due to banking details what is this? I need this sorted out if url dont process my order rectify my credit profile I have no other option but to publish this terrifying ordeal in the papers and I will defame vodacom for the misery that one has to endure . I think many other customers are going through the same ! Sort this out asap I will be contacting the head office!

Keegan
[protected]