Vodacom

If I could give a negative star I would. Vodacom is the worst possible service! The contract was opened 02 June and we were promised the porting takes 24/48 hours to port your number from another provided to Vodacom. Great, that is acceptable right? It has been over 2 weeks now and the number somehow does not exist! How is it possible that these call center agents are so incompetent!? The gentleman at Vodacom has phoned to have the issue resolved every single day, queries has been logged, the account holder has phoned and every single agent over the phone is useless! How exactly are we supposed to just sit back and let these people steal not just our money, but also our time? How is this okay? Repetitively fighting to get this sorted is getting old and it is extremely tiring to keep doing this. can someone please get this sorted out?!

I will never recommend Vodacom to anyone! Honestly, they are a joke. They make a lot of promises, but when it comes to following through, they are incapable. These are the references that we got to try have it resolved- EC-1ECI-3NE872/ EC-1ECJ-29VRUT/ EC-1ECR-216UG7/ EC-1ECR-216UG7

Do yourself a favor- do not use Vodacom, at this point even Telkom is better then them.

I am on an extended contract overseas and have not used my number for 5.5 months. I have had the same number for 25 years and this is also used to receive OTP's. Its changed from a contract to a Pay as you Go number and I have data and money linked to this number on my app. When trying to use it today, it is no longer working. I contacted Vodacom on Facebook messenger and they just say that they can't help. I have a Vodacom App and e-mail. Why did I not receive a warning to use my number or else it will be inactivated?

I logged a querry 3 times already and do not receive any feedback

I have got 4 devices with Vodacom and two of them were supposed to stop on 01/06/2022, and was told by Vodacom Client retention that it was exteded by Vodacom client retention Department

I have got in my posstion an Upgrade Equipment Quotation that states that contract will end 01/06/2022

PLEASE assist urgently

On 3 June 2022, I called subscriber collections and we arranged converting my contracts to prepaid.

They informed me it would take 72 hours ... I have been calling every single day as my phone is still not working, I was promised it would be working by Thursday.

I followed up and then they said by Friday / Saturday ... today it is still not working.

I called this morning and they promised by this afternoon and guess what? It is still not working !

I have called, emailed and called again (over 50 times I have called for assistance) and everyday I am promised something and yet nothing has been done.

My phone is not working still, its over a week later ...

I WILL NEVER SUPPORT VODACOM EVER AGAIN! AND I AM TAKING THIS ONTO ALL SOCIAL MEDIA PLATFORMS

I've been sending smses and I'm the winner on the 11/06/22 during 01:30

I took vodacom fibre and it's the worst provider to deal with the call center half the guys that work there does not know much about fibre and how to help they Clients and vodacom just robs their customers I took my fibre on the 6 may 2022 and on the 9 may 2022 vuma came and installed the router from the 9th of May wright up till 16 may 2022 my fibre did not work and had to make numerous call and create so called tickets to have the issue sorted out and 8 June 2022 fibre has been cut and can not have any assistance in haveing it sorted out which now vodacom says that I need to make payment for it to work again so Wat happens to the days that was lost because of vodacom and they horrible service and I must pay in order to wrk according to vodacom consultant it only starts day day it has been activated

I took an upgrade two weeks back lade to believe it will fit in a pocket router only to be told it will not work I asked to reverse it. Now they telling me it will take a month and they can't take back data get this I have data m not using but I must pay for it. I believe its many of us who took that upgrade believing it is on pocket router I even asked n now I must pay 4 service that is not recieved

PJ Joubert

Account nr N4645827

Keurboom Street 31A

Hartenbos Heuwels

Complaint

Fibre Service unavailability during and after load shedding has for the past year become a norm. Non availability of fibre service then easely goes on for the day and night. Since October 2021 , 18 notifications of a non available message has been recieved.

I have been forced to take out an additional data sim card to have a back up.

I am considering cancelling my contract

I just noticed that I am being charge for this opera telecom - androidfun, but I don’t even know what it is? Thus, I didn’t sign up for it. I mean how can I sign up and pay for something I don’t even recognize or know what it entails?! I haven’t picked it up on my emailed bills every month, but i’m sure this has been going on for a while. And in any case, who gave this entity authorization to sign me up? If anyone can tell me what this is, I will appreciate it.

HI

I'm not getting any joy with the Vodacom Fibre department, and this is divorcing the good relationship that I have with Vodacom. I reported that I’m unable to connect to the internet on the 01st of June 2022.

Troubleshooting was done and resulted in no solution. I was then given the reference No: SR220601-997385 and was told that my Fibre issue has been escalated to the second support (Frogfoot).

There is no contact or updates from the frogfoot technician and this behavior is unprofessional. It is totally unacceptable that I have to take two days of unplanned leave from work as I can't work without an internet connection.

My contact details

Address: 14850 Alison Street

Protea Glen Ext 16

Glen Ridge

Cell No: [protected]

Good day,

I bought the SAMSUNG NOTE 10+ with insurance policy in 2019, I bought the insurance because I felt it was catchy that my device will be covered and I can get any phone up to R50K. I settled the phone and continued with my insurance until I lost the phone. I even have the policy schedule showing on the indemnity limit R50K. On the 17th April 2022 I logged a claim, of which I needed the SAMSUNG Z-FOLD and VODACOM wanted to give me the s22 Ultra. Due to what was sold to me that I can get any device up to R50K, I humbly request that I do get the Z-FOLD. The claim is over a month being referred to escalation whereby Thembazaki Joja from Finrite is trying her best to get the call recordings, but nothing is coming forth. I have been waiting and waiting but nothing is happening yet I have never defaulted on my premiums not even once! I am a paying customer at VODACOM with 3 more existing contracts which I am paying religiously. I am really frustrated by this delay because I don't deserve this bad treatment that I am getting from your company.

There has been no internet at Orion Village, Waterkloof Ridge Pretoria since Thursday morning. The fibre line is broken. We have reported it to Vodacom may times for repairs. It still has not been fixed yet. I sent several email complaints to [protected]@vodacom.ac.za and received no response.

When will the fibre be fixed and internet connectivity restored? Kindly give me an update.

Good Day

It came to my attention that Vodacom send false information to my bank that has a direct influence on my credit score. Vodacom stated that I owe them over R2000 money which is and has never been the case. I came across more people that was treated just like myself. I did rejected a few months ago a debit order because they deducted the wrong amount and immediately paid them the correct amount. I've never missed payments.

I am trying to buy a house and now I have negative untrue information which they send to Nedbank that brought my credit score down with 16 points.

Please refer to attached documents that you can see I do not owe them any money and also the slide that shows the fraudulent information they send to Nedbank.

Vodacom is playing with peoples lives and this must stop. I will also open up a case of fraud at the Police.

My no [protected]

I am VERY disappointed with Vodacom service.

I recently upgraded my number and i was quoted R488.00 for the next 36months.

One month down the line the premiums have changed to R514.99.

I have been on the phone with Vodacom customer care for almost a month now to resolve this issue which to my notice of the incompetent staff employed by Vodacom that could not resolve this the problem.

I got a call this morning from lady saying the price is gone up and there's nothing Vodacom can do AND I ASKED TO SPEAK TO A MANAGER SHE MADE HOLD FOR ALMOST 20 MINUTES AND I CUT THE CALL.

TO MY KNOWLEGE IF A CUSTOMER IS QUOTED A PRICE IN WRITING THATS WHAT HE/SHE MUST PAY FOR THE DURATION OF THE CONTRACT.

I HAVE BEEN A LOYAL CUSTOMER FOR LAST 20+ YEARS AND FOR R26.00 I WILL CHANGE MY NETORK IN FUTURE FOR THE TERRIBLE SERVICE I RECEIVED WITH ISSUE AMONGST OTHER ISSUES.

REGARDS

MERVYN

ID7411085218081

Account number:[protected].

Cellphone [protected]

H J M Snyman

I paid up this account more than a year ago.

I keep getting demands for payment from MBD Attorneys relating to my Vodacom account.

I asked and got a settled letter from Vodacom.

I sent this letter to the Attorneys but they keep on demanding payment.

I asked Vodacom by email to clear this problem with no avail.

I have been ported to the new Vodamail webmail but i am unable to open my emails with the user name and password that Vodacom supplied me with. My details are. R Hattingh [protected]@vodamail.co.za cell number is [protected]. i have tried to contact Vodacom but their robot Tobi does not reconise a Vodamail fault. I am unable to speak to a human on Vodacom helpline 135 that facility has been removed

Waited very long for my device and I'm still waiting, i regret applying at vodacom and I won't even rate them

R Meyer

Id [protected]

We have requested for a relocation 1 April. We moved 1 May and Frogfoot did out installation at our new adress.

Frogfoot is active and since 2 May we are not connected. I have spens R1700 on data for my kids and 4 calls a day to Vodacom Fibre.

Still nothing. Same story every day.

Worst service ever.

Today I wanted to do a cancellation as I got a service provider that will give service just to realise I have to wait 2 months for notice.

So I am complaining about the terrible service fron Vodacom

Plse assist

Vodamail was free but now it has to be paid for.

I cannot login to my Email a/c "[protected]@vodamail.co.za"

I got a SMS notification to "upgrade" but I lost my phone.

Voda shops cannot help me, their helpline virtual assistant Tobi has no info on Vodamail, I sent an g-mail to customer care but it has not been opened 3 days later.

I do not know what to do.

Thanks.

Dear Vodacom Fibre Department,

I am not satisfied with your email as I phoned on the weekend and the lady said the person assigned to phone me will call me at 13H00, I’m still waiting. This is absurd that I would not answer my phone as this problem is a major concern, as we have been without internet since the 29/04/2022. I AM the one phoning all the time, with only promises for feedback from your staff.

If this problem is not sorted by today, I will be obliged to turn to social media and the press regarding poor service received.

I was promised a technician from Vodacom that would come to my house, nobody comes out.

Vumatel’s Technician assured us that the fault is not on their side, but Vodacom.

Two sr numbers in two weeks and nobody can assist people are assigned but not giving me updates. I phone every single day sometimes 4 times a day without a response.

One very upset customer.

Regards

R. Younie

[protected]