Vodacom
reviews and complaints

Good Day

It came to my attention that Vodacom send false information to my bank that has a direct influence on my credit score. Vodacom stated that I owe them over R2000 money which is and has never been the case. I came across more people that was treated just like myself. I did rejected a few months ago a debit order because they deducted the wrong amount and immediately paid them the correct amount. I've never missed payments.

I am trying to buy a house and now I have negative untrue information which they send to Nedbank that brought my credit score down with 16 points.

Please refer to attached documents that you can see I do not owe them any money and also the slide that shows the fraudulent information they send to Nedbank.

Vodacom is playing with peoples lives and this must stop. I will also open up a case of fraud at the Police.

My no [protected]

I am VERY disappointed with Vodacom service.

I recently upgraded my number and i was quoted R488.00 for the next 36months.

One month down the line the premiums have changed to R514.99.

I have been on the phone with Vodacom customer care for almost a month now to resolve this issue which to my notice of the incompetent staff employed by Vodacom that could not resolve this the problem.

I got a call this morning from lady saying the price is gone up and there's nothing Vodacom can do AND I ASKED TO SPEAK TO A MANAGER SHE MADE HOLD FOR ALMOST 20 MINUTES AND I CUT THE CALL.

TO MY KNOWLEGE IF A CUSTOMER IS QUOTED A PRICE IN WRITING THATS WHAT HE/SHE MUST PAY FOR THE DURATION OF THE CONTRACT.

I HAVE BEEN A LOYAL CUSTOMER FOR LAST 20+ YEARS AND FOR R26.00 I WILL CHANGE MY NETORK IN FUTURE FOR THE TERRIBLE SERVICE I RECEIVED WITH ISSUE AMONGST OTHER ISSUES.

REGARDS

MERVYN

ID7411085218081

Account number:[protected].

Cellphone [protected]

H J M Snyman

I paid up this account more than a year ago.

I keep getting demands for payment from MBD Attorneys relating to my Vodacom account.

I asked and got a settled letter from Vodacom.

I sent this letter to the Attorneys but they keep on demanding payment.

I asked Vodacom by email to clear this problem with no avail.

I have been ported to the new Vodamail webmail but i am unable to open my emails with the user name and password that Vodacom supplied me with. My details are. R Hattingh [protected]@vodamail.co.za cell number is [protected]. i have tried to contact Vodacom but their robot Tobi does not reconise a Vodamail fault. I am unable to speak to a human on Vodacom helpline 135 that facility has been removed

Waited very long for my device and I'm still waiting, i regret applying at vodacom and I won't even rate them

R Meyer

Id [protected]

We have requested for a relocation 1 April. We moved 1 May and Frogfoot did out installation at our new adress.

Frogfoot is active and since 2 May we are not connected. I have spens R1700 on data for my kids and 4 calls a day to Vodacom Fibre.

Still nothing. Same story every day.

Worst service ever.

Today I wanted to do a cancellation as I got a service provider that will give service just to realise I have to wait 2 months for notice.

So I am complaining about the terrible service fron Vodacom

Plse assist

Vodamail was free but now it has to be paid for.

I cannot login to my Email a/c "[protected]@vodamail.co.za"

I got a SMS notification to "upgrade" but I lost my phone.

Voda shops cannot help me, their helpline virtual assistant Tobi has no info on Vodamail, I sent an g-mail to customer care but it has not been opened 3 days later.

I do not know what to do.

Thanks.

Dear Vodacom Fibre Department,

I am not satisfied with your email as I phoned on the weekend and the lady said the person assigned to phone me will call me at 13H00, I’m still waiting. This is absurd that I would not answer my phone as this problem is a major concern, as we have been without internet since the 29/04/2022. I AM the one phoning all the time, with only promises for feedback from your staff.

If this problem is not sorted by today, I will be obliged to turn to social media and the press regarding poor service received.

I was promised a technician from Vodacom that would come to my house, nobody comes out.

Vumatel’s Technician assured us that the fault is not on their side, but Vodacom.

Two sr numbers in two weeks and nobody can assist people are assigned but not giving me updates. I phone every single day sometimes 4 times a day without a response.

One very upset customer.

Regards

R. Younie

[protected]

Almost two years ago I did an update on an existing contract and there was so misunderstanding and I than decided to cancel the upgrade. The divice was collected and after weeks of following up the upgrade was eventually canceled.I than decided I want to take out a data contract after a few months, only to find out that there is a R2.00 outstanding and my account is with the legal department. I than paid the amount and I was told everything will the sorted in a few day. I called in last week wanting to take out a data contract again🙄 (& this is only because Vodacom has good signal where I am, nothing more)to find that the account status still shows legal and I was told to that the matter should be sorted within 3 to 5 working days Ref #[protected] spoke to Hlulani. Today

I just spoke to Fezile who also told me that the matter will be escalated and I will get a call back and I know from experience that Vodacom DOES NOT GIVE A [censored]. I really thought that this time around Vodacom would react much quicker but this show that this is your normal way of working.I want this matter resolved ASAP and my promise to Vodacom is that I will not keep quiet about your pathetic.

Hello peter

On the 07th of may at 11;30 I went to vodacom stores to report my two lost phones. I later on discovered them and called their helpline 082 135 to assist with unblacklisting, I then filled an unblacklisting form then emailed it to their unblacklisting email. I have been calling them with no assistance, my phone have been off since the date mentioned.

I signed up for uncapped but since November 2021 I'm only able to connect at set times 9-10am to 8pm. I call in every month a technician comes, sorts it out, then it does exactly the same thing again. I've been waiting since 30th of April for someone to come check the problem. All consultants have the same answer to all my questions even on social platforms. To think I've been a loyal vodacom customer for so many years. Completely disappointed with vodacoms service. I don't have internet access yet I'm suppose to pay monthly for something I don't get as per contract agreement. Complete nonsense

Good day,

My name is Celeste.

I had a contract with you it deducted from my account and was advised to contact the Cancelation department to convert to prepaid once my contract ended on the 2nd of January which I did a guy assisted me and made a note on the system for the changes to take place I also asked if the deduction in January was the last payment he said yes I don't pay anything anymore I know that the calls are recorded I would like to have those recording because it shows my account is in arrears I am disputing this matter and want further investigation to be done. My lawyer is also on this case wanting the recordings to find this incompetent agent that assisted me to resolve this matter asap.

Regards,

Celeste

I have a data line: [protected] on a R149.99pm contract but overcharged R165.04 pm.

In January 2022 a Vodacom Teleconsultant offered me "free" extra 10G for Videos...etc at "no extra cost".

I was adamant and suspicious about this Vodacom FREE service as I have experienced disappointments in the past.

The Gentleman reassured me that my account will stay the same.

But since March, my account has increased to R165.04 without any written NOTICE. This increase I reject as a bad business practice. I further request to be REIMBURSED for this administration mistake.

I have called Vodacom 135 number 3x times querying this same issue but they are no changes. I have also written an Email to [protected]@vodacom: - 17 March 2022, Ref No issued: 002C4aH32R3G9ENN. In this mail I was also complaining about my [protected] no being overcharged. I has since been adjusted to R148.99 but with no REIMBURSEMENT.

I feel highly disturbed and abused by this conduct.

Trusting for efficient and effective changes

Kind regards

Mlamli

Good day it has been 3 days now with no network on my contract phone. I cannot receive neither make calls. I called customer care and advised they will be escalating the matter cause they don't see anything wrong on the system I've been waiting till today no response... I need help or possible cancel your contract because you are not delivering.

Account no : I-[protected]... Id no :[protected]..please contact me via mail [protected]@gmail.com

On 25 April my Fibre line was upgraded. Technician came out.

Since Friday, 29 April, fibre has been down.

Fault SR220429-897607 reported by 9am.

To date I have been calling continuously.

Now the feedback is. They waiting for a technician to come out.

I work from home, this is costing me my livelihood.

It's been frustrating.

The airtime, data costs and income lost.

My sim card has been blocked and its not for the first time so I am enough with Vodacom giving us poor service if its not network they are blocking our sim card for no reason and my biggest worry is that my sim card is linked with some accounts so right now I can not receive any text or call so I demand that Vodacom fix this issue as soon as possible because not it seems like Vodacom is the worst I have ever used And the account cell numbers are [protected]

My Account was always in the region of R33 per month.

Until the 3/2 statement which included something called Entertainment Services purchased content of R54.81 thus bringing that account to R443.87. The following account included R231.42 under the same heading bringing the total to R646.97. The last straw was when the account received on 9/4 was for R840.05 (so called purchased content of R377.58 included).

I phoned Customer Care. I was told this purchased content "Entertainment" would be "blocked" in future. Nobody could tell me how it got to be there and I was advised that it would not be refunded.

I would like to point out that I am a pensioner and do not use my cellphone for entertainment purposes. It is inexcusable to take money from my bank account when I have not signed any agreement for such monies to be debited.

I would like written confirmation that my Vodacom account has not been changed in any way and that this will not happen again. I have to pay your increased amount of 3% but seems you have no obligation to repay the money taken by yourselves from me without my permission.

I sent Vodacom a cancellation letter in 2015, which was acknowledged by vodacom. Yet since then Vodacom continued to debit my account illegally and is now claiming that I owe them money (debt Collectors are now hounding me) as i am closing my bank account in South Africa. Vodacom has no right to debit my account after they acknowledeged a cancellation and they failed to take the appropriate action. Also, they have been illegally debiting my account for years after which they should ideally be paying back to me.

Since 14/4/2022 we have had no fibre and we are still waiting and keep being told the fault was escalated. I have a child who is homeschooled online and two companies that use the fibre in our household. I have been very patient and even called open serve myself to try and get this resolved. Today I spoke to a very rude person named Nonhlahla and she was no helpful at all. She doesnt understand that the cable from our property to the road is broken and needs to be replaced. Please can someone help us.

Good morning

I have had a number of issues at Vodacom hillcrest especially with the manager Sasheen at Vodacom Hillcrest in Durban KZN.

He constantly lies as to when issues will be resolved.

But this morning takes the cake when he threatens me because he can't explain why he had to lie to me to try get out of something he promised me. HIS EXACT words were : 'if he wasn't working for Vodacom he would sort me out as I have too much attitude'. Absolutely uncalled for as all this could be avoided if he trained his staff properly and didn't lie and give customers false information.

This is the situation:

Today excluding the other issues I've had with a Huawei phone , that had to be returned because his staff who he is responsible for, told me the Huawei phone works perfect with all Google applications which was a complete lie and subsequently vodacom exchanged the phone for a Samsung S22+ , which I was greatful for, but I did have to fight for this.

His staff then give me a charger (SNUG Brand) for this phone as chargers don't come with this phone which I later realized was not compatible for this phone as the battery would not charge properly or fast as it's suppose to and the battery was dying after 4 hours.

Luckily, my Mrs has a Samsung SuperCharger, charger,as she got the Samsung S21 which I tried and it worked and the battery lasts for a day and a half now .

So again if his staff where advised and trainer properly this would never happen.

So on Thursday he promised I would get my charger on Friday, which never came.

So I phone him this morning Saturday at 11am.

So he says to me ;'sorry we only have the 45w chargers in stock , I'm waiting for a 65w to come'.

My reply was " bring me the 45w charger then atleast I can Charge my phone as my Mrs has gone away and has her charger with her ".

So he said no problems , then whatsapp messages me , "oh they don't have the 45w in stock now".

So he lied about the 45w to try and delay the situation even more.

I would expect service and he picks up from any other Vodacom branch and get me a charger after all the issues him and his staff has caused me. He cant even tell me when it will come, extremely shocking service and to top that off, in the heat of the moment he threatens me, absolutely childish.

I expect a charger this weekend, or how do I use this phone and why should I pay for it? I'm currently on 17% battery life.

If I don't get this resolved ASAP , all 9 contract s we have with vodacom will slowly move away to another provider and I will not pay for this contract, as I have no use of this phone.

This includes the 2 that need to be upgraded now, and we will NOT support the hillcrest branch either.

Please also provide me with the details of a competent Manager and store for the next upgrades .

Many thanks.

Regards

Hilton Moore

MBE Home appliances T/A

Valve Technology

[protected]