Vodacom

I called Vodacom to cancel my contract [protected]) in the beginning of July. I went through the retention process and declined the offers given and confirmed my wish to cancel. I Was told that the contract would go onto pre-paid on the 31st July. I confirmed that I would be able to port my number to MTN in the beginning of August.
On the 2nd August I tried to port my number and was declined. I called the cancellation centre again and they confirmed it was on pay as you go. The porting was still declined. I went to a Vodacom4U Northgate and was told the contract will only cancel at the end of August. I requested the call recordings. The manager still has not gotten back to me.
Today I tried calling the cancellations who told me they cannot cancel the contract. They say their system does not provide for early cancellation. Even when the Consumer gives 20 days notice for early termination they only put a notice for the contract to cancel at the end.. They also confirmed that even though the contract will end on the 26th of August it will only be cancelled on the 31st as the system cannot process cancellation during a month.
The Consumer protection act allows for any consumer to cancel a fixed term agreement on 20 days notice. An early termination penalty will be applicable but it must be reasonable and must take in to consideration the remainder of the contract. When I raised this they told me to call the legal department. ( 0821958) on calling this it transpires that this is only for overdue accounts or debt collectors and they cannot pick up my number.
I gave 20 days notice and confirmed that I wanted to cancel. I should not be forced to wait and pay for another month simply because Vodacom's system cannot provide for adhering to the law.

I purchased several data packages in order to be able to run my data on my vodacom nr. Due to networking problems i have on several occasions now lost all my money and still cant connect through Vodacom data This has now i creased 1000 fold in the last 2 weeks and is cery frustrating. It seems to ne that vodacom has gone of the ball and has no more answers in coping with its clientele in Mkhondo Piet Retief. Why i compmain only I would know as the dont care attitude towards clients has become a norm

Hi... I live on the cape flats in cape town and I often buy the just for you 1GB data package for 7 days for my town for R19... Imagine my surprise I buy today and the sane package's price jump a ridiculous R10 to R29 .. I find this appalling and unethical considering the cape flats is a disadvantaged area and considering the cheap cost of data. It's daylight robbery to hike the price by a massive +/- 50 %..

I was contacted via telesales to apply for a data contract (which I did) on Wednesday, 31 July 2019. On the call, the lady told me that I will be able to keep my old Telkom number, will receive the new sim which will be activated within 3 to 5 working days and will receive 25GB data free as part of the new contract and I will only start paying for this on 1 Sept 2019.

First off, open inserting the new sim card (which was delivered to me on Thursday 1 Aug 2019) in my phone I did not get any Welcome SMS's, I did not get the 25 GB I was promised as part of the new contract, my old number was not migrated, I did not even get an SMS stating "This is your new number". I did not get an email upon sim activation stating this is the number linked to your account or here are the steps that you should follow to link you account.

Secondly, not only did I not hear anything from Vodacom, I had to call them (on Monday 5 Aug 2019) to find out that the migration I was promised was never logged. I thought that because the lady told me it would take a while to be activated that I would give it some time. Now I have to cancel the contract which apparently will take 3 to 5 working days, then call after that and re-apply for the contract AGAIN. I have been a customer for 2 days and this is the service I get?

Thirdly, not only did I not get the services I was promised over telesales, but the connectivity does not exceed HSDPA, and the problem is not with my phone. So I am stuck with bad connectivity as well, no fast LTE/4G as advertised. Then only when I phoned Vodacom did I find out that this is something that has to be activated on the sim. Why is it not standard?

Please explain to me why I should stay with Vodacom if I am going to cancel the contract now anyway?

I have never experienced such bad service delivery within such a short span of time. Congratulations.

I applied for a contract and it was approved but took them 2 weeks to tell me that it was out of stock, I waited until they they had stock n unfortunately I had moved from the delivery address I had given them, so I changed it last week Tuesday and it's been almost a week now, they still haven't changed it and I don't have my parcel. They were supposed to send a template to Ram but and I called Ram, they have not received anything from vodacom.

On the 29th July was contacted by a telesales person at about 11h45 on my main number [protected]. He promoted a data package of 10 gig during the day and 10 gig at night for R149 per month.

My understanding was I did not need a separate device to use the package and could transfer the data to other Vodacom mobile numbers on my account.

My request is as follows:

1. How do I transfer the data from the new number [protected] to my main number or any other numbers linked to my account. Nobody has been able to help me.
2. If 1 is not possible the following is what I require:
a. My contract for [protected]
b. A copy of the call on 29th sent to me
c. Appropriate corrective action taken against the agent who misled me.

I wanted to blacklist a phone on my contract. I have been to my Vodacom shop, I have phoned 0821958, I have phoned 082135. I finally came through to someone. On my contract is several phones but I gave the phonenumber, the phone model and the time of upgrade and still they cant help me. Customer Care is to begin with not user friendly with all the options you have to go through before you can speak to someone. My problem is still not solved. Between me and my husband we have more than 50 contracts with Vodacom and I am seriously thinking of stopping each and every one since this is not the first time I spend more than 2 hours and lots of petrol to solve something. I hope someone at Vodacom will give me a proper answer to my problem so that I dont have to go further with this.

Surita van der Westhuyzen

Apllied for a contract September 2018, wrong devices delivered, sent it back to Vodacom.Phoned customer care after sales, they promised to cancel my account, just to find out later I am being debited for closed account, queried this, was promised it will be looked at, and closed again, later saw i was blacklisted for being behind on payment.And my debited money also never returned as promised, called after sales again, to find out there is nothing they can do as this account was closed and no longer on their system.So now blacklisted, and payed for items i did not have.

We are customers of vodacom for over 20 years n have over 5 contracts. 2 of our contracts were due for upgrade n we received numerous sms's yo come upgrade. When we did upgrade they charged us double for 3 months. Did not wabt to hear anything, said we signed so we liable. We were unable to pay and agreed on a payment plan but as usual vodacom are liars n unethical. We get blocked daily n they blame it on their systems. Going on now for over 6 months. We can't use our phones for at least 12 hours yet we not getting refunded. I'm sure it will cancel the arrears amount since it's 5 contracts n 2 data contracts.

I have cancelled my contracts with Vodacom. For 2 months now, after having cancelled my contract, they have still billed me. I have complained about it and was told it would be looked into. Then i receive a sms saying "Your query with ref...has been closed. I still don't have my money back though. or the perks of the contracts i was on. How am i supposed to get anywhere with these people when they give me numbers to phone to sort out the problem that just give me voice prompts that eventually hang up on me because there isn't an option for me to solve my problem?

I've been too loyal to Vodacom. I've had contracts with Vodacom only, I wanted to cancel my contract with Vodacom last month because my data and airtime would just disappear out of nowhere, but since you guys have a wonderful agent working for you guys (Jabulani), he convinced me not to cancel my contract and rather change my number to a data line instead of airtime.

Now here comes the problem, your Agent said to me that I can still recharge not a problem.. 31 Jul I had airtime and data but when I woke up 01Aug I didn't have any data or airtime which I had on 31 July, but I only had the data that Vodacom (20gig day&night)is now giving me..

I tweeted to your Vodacom twitter handle but I was requested to do things I've tried to do more than 10 times. But still with no luck. Guess that's what Yol are good at keeping your customers waiting. I then decided to call the help line spoke to a lady (Audrey), who as well at first had no clue what was happening on my account, until she put me on hold more than 4 times to figure out what's happening.

She then later told me I forfeited my airtime and data because I took the open line, which it's the first time I'm hearing about that. I then requested her to cancel this so called open line and cancel my contract with you guys..She then transferred me to another agent (Pearl)to help me with cancelling my contract. He told me it was done..

Pearl actually didn't cancel that contract, only found out on the 02 Aug when I spoke to one rude agent by the name of Vusi. I have never, never in my life received such a bf service from Vusi. He dsnt give you a chance to speak, he assumes things instead of asking for clarity. I'm just tired of you guys taking advantage of your loyal customer when it comes to data and airtime.. NO MATTER HOW MUCH I LOVE YOU GUYS I AM DONE WITH VODACOM. Please CANCEL MY CONTRACT
(Ref- 1-34388844075107) . When it'd done Please give me a quotation of how much I need to pay this phone off and WE GO OUR SEPARATE WAYS! Highly disappointed that your staff don't explain things properly to clients but you wana keep us.. I WILL APPRECIATE IT IF MY CONTRACT GETS CANCELLED as soon as possible .

On that note I'm still waiting for an email that I have requested from your supervisor Diseng from the upgrade department regarding the recording that I asked her to listen to when I called and spoke to Vusi, and give me feedback regarding that..
Thank you.

I applied for a sim swap ( Account transfer) from Lombard Tyres to JJ Jacobs and an upgrading on 26 July 2019 at Voda shop Key West Krugersdorp where I spoke to Mnr Moses.
This is now 2 August 2019 and for an unknown reason, Mr. Moses can't get approval for the transaction from Vodacom.
My tel no is [protected]
I went back to Key West Vodacom Shop on Saturday 3 Aug 19. Vodacom Requested three bank statements. I hande in as requested and indicated to Vodacom that I am an account holder for 20 years.
Mr. Moses explains he couldn't transfer and upgrade the manager at Vodacom must do so.
It is now ten days and the account is not transferred and I couldn't upgrade.

tel number [protected]

We have submitted cancellation requests for the above -
on 11 june 2019
we requested feedback - non received
debit order was not cancelled
the subscription amount was debited from bank account again
send several emails - no feedback received
service is not acceptable and immediate refund and proof of cancellation is requested
debit order must be cancelled immediately
if this is not resolved we will cancel all of our accounts with vodacom

Good day Vodacom,

Firstly I would like to tell you how bad your service is, because of you I will never take another cell phone contract ever again.

I got this contract with you and had issues from the start, I had issues loading a debit order and when I stopped paying then you handed me over and only after listing me was a debit order loaded.

I tried applying for a home loan in March and due to you guys listing me, I almost lost my house.

I then requested a settlement (attached) and paid the settlement amount the same day I received the settlement.

On the settlement letter I was advised to send an email to Retentions.Cancellations.C3D.PROD@vodacom.co.za to cancel my contract, which I did. Please see attached email sent and response received that my contract was cancelled.

I thereafter received calls from your collections department and over and over had to explain what happened to them. I was advised they can't assist me and and and….

This morning I get a letter of demand.

Now I have had just about enough of Vodacom and want this to be sorted out immediately.

Resolution:

• I expect this contract to be closed once and for all.
• I will not pay the R 155.56 as I have settled my account already and have proof thereof which I attached.
• I want my name to be cleared from the credit bureau immediately.
• If I further get effected by the lack of your employees interest in assisting a client, I will log an ombudsman complaint.
• I want my details to be removed from your system and never to get a call from VODACOM ever again. These calls include collections calls and promotion call.

I expect feedback within 24 hours.

If no feedback if received I will log an ombudsman complaint.

Regards

Patricia Olifant
Complaint Specialist
Collections Customer Management
Everyday Banking
T +[protected]

Absa, Auckland Park, 9 Lothbury Road, Auckland, Johannesburg, 2001, South Africa
www.absa.africa

NB: please note this correspondence is for internal use only."

Hi,

Hope you are doing better than I am.

I have a Top up contract with your company which Started in August 2015.

I did my first upgrade in June 2018 and had to pay an Admin Fee, even though I upgraded via the internet because according to your consultants I had a sim card only package. ( Please take note I took out a top up contract WITH A PHONE).

In June 2019 my upgrade came up again and I upgraded via the internet again to spare myself from the agony of having to deal with your consultants, But once again your company just keeps on improving in ways to amaze your clients with your very BAD service.

I received an sms stating the amount due on 31/07/2019. The amount was double the amount of my previous contract (which ends in August 2019) and more than the amount of my new contract.

I phoned customer care to find out how they got to that amount. The consultant explained to me that now I am paying for my old contract plus the rental amount for my new phone (yayyy me).

So you see the excellent way Vodacom has just screwed over one of their clients again...just listen to what a marvelous deal I am paying for now :
I get to pay my old contact with its phone (R 329-00) and then the fee for my new phone which is an extra (R 336.98) wich puts you on a total of R 666.98 and I get to pay it till the end of November 2019, but wait there is more...I also use to receive R 200.00 airtime with my old contract now I only get R 175-00.

My new Contract Is a top up 175 with a Samsung A70 for R485-00 p.m my old contract was a top up 230 with a Hawei P10lite for R 329-00 p.m and I upgraded online when I was prompt to do so guess so much changed in 4 years that you forgot to add the fine print on your website.

Please note that I will NEVER advice any one to get a contract from Vodacom.

A month after my upgrade I was sent a very confusing SMS with the amount due on my contract which are payable

I bought 2G data in the beginning of July 2019

Yesterday 31.07.2019 I got a SMS from VODACOM stating that I have less than 1015.MB remaining.

I did put my data off at about 16H15 yesterday (because I got WI-FI at home). and it stayed off for the whole night.

This morning 01.08.2019 at about 00H25 I got a SMS again stating that my data has run out.

I use about 1G data a month, now you want to tell me that I have used 1G for a few hours ? I need an explanation for this.

I tried phoning your CALL CENTRE with no luck there.

I'm thinking of cancelling all my contracts and my husband's with VODACOM. I can't keep on buying and the data just dissapears.

PLEASE SORT THIS OUT

My account was in arrears for a while and i made a large payment to settle everything. a day later they deducted that amount again leaving
my bank account in the minus. I phoned and sent in the proof of payments for a refund and they state i have to wait 7 days. I explained that i can NOT wait 7 days as i settle my account already and after i settled the account they deducted more money that i do not have and tell me i need to wait 7 days when i need the money urgently as i already paid them what i owe them.

When we miss a payment as customers, they charge us more and more until we pay. Should that not also be the case? They took money i don't have and i promise you they will not pay me a single sent more plus i have to wait over a week for money i don't owe them nor have in my account.

Vodacom is utter crap, this is my first contract that i have with any phone company and i have to deal with this crap. Not the first time i have issues with them taking more than they should without notice.

I called Vodacom Customer care last week (22-26 July 2019). I want to cancel my data contract without cost. I have poor or no reception at my house. I have therefore problems using the router provided by Vodacom. I spoke to 2 x operators last week. I explained the situation. Both of them confirmed the contract will be cancelled after consulting with their managers. I was told that the area I live in has a signal problem. They also confirmed Vodacom has plans to erect a new tower in the same area but nobody can tell me when it will be done since it requires approval from the municipality and owners of houses close to where the tower will be erected. I can therefore not use the product I am paying for. When I called one of the Vodacom shops this morning (29 July 2019) I was told my request was cancelled without any reason. The area I live in is Midlands Estate (Midstream code 1692). The data contract number is 0798842739. My e-mail address is [protected]@prepquip.com. My contact number is [protected].

Vodacom used to be the best network l have ever used. the quality of service has drawn to poor rating, I tried to check the cellphone deals from the online page, the online form requires me to fill in my details that's my Passport number, cell number, address etc which is fine . After a few hours of reviewing online deals l received a call from a consultant asking for my ID number then l mentioned that am using a passport and he said they cant help me unless l go to a vodacom shop for more help . I went to a vodacom shop trying to proceed with buying phones on contract there it goes showing that I have a Quotation pending online, why should it be pending if they said they cant help me due to the fact that am using a passport. the worst and disappointing part is that l cant cancel that online thing so as the vodcom team as well, its one system after all so why must l suffer to contact the helpline that is always saying high call volume every time l called. who on earth must cancel this online thing for me. am now forced to use other networks not of my interest because of one click that can easily be done. Hopefully Vodacom services can be improved back to its remarkable excellent and efficient state as it was back in the days. I would highly recommend to anyone around me even stand an argument of comparing vodacom services and other networks with my friends and family but am not sure anymore if is still the best.

[protected]@gmail.com
[protected]

for any support help responses if there will be any

Good day,

I have a MASSIVE problem with the fact that I get promotional calls from Vodacom once to three times daily.
I have asked Vodacom to stop phoning this number to offer new deals various times, we are not interested in anything at all and they just don't get the picture.
What does someone have to do to not be absolutely harassed by Vodacom?! Do we have to swear and make an absolute scene before you understand that we are not interested in any of your promotional offers?
This is ridiculous!

If we are interested, we will contact you.
Please can you explain this to your call centre personnel. PLEASE!