Vodacom

I am a Vodacom customer since 1993. For the past 3 months I have signal problems. Reported problem 06th April and to date no response. I am on a red vip package and paying a high price for my connection. As a red vip client I am extremely disappointed that nothing is being done to rectify the signal problem.

I upgraded 15th March to Samsung S22 Ultra and did a sim swop a week later to eliminate connection problems. The problem lies with the tower for other Vodacom users are also complaining about signal problems.

Complaint reference number * [protected]

06 April

07 April

12 April

13 April

14 April

20 April

Still no joy!

For 3 years, I have been trying to do a reverse migration of my one number.

I have several cellphone numbers registered with Vodacom. One of which is on a different system than the rest. Everytime I have a problem, I have to make 10 calls an HOPE to find someone that has access to the OLD system, because no one knows who has access and who can help.

For 3 years, I escalate, shout, beg, swear, cry, and eventually the tell me its done. Until I phone again, then no one can help me.

Ive phoned 082135, upgrades, cancellations, billings, literally every number vodacom lists. they all send me to another of te previous numbers.

I am about to cancel all 5 my numbers which is a considerable monthly amount and go to MTN.

Where we stay in Merrivale kzn we have no cell phone coverage which means we are reliant on our landline. Will a booster help us we cannot access any mobile data or cell phone contacts. It is a continual problem and no matter where we go in our house it just doesn't work. I am not sure where the closest tower and what the line of sight is to determine where the problem lies

To the vodabucks team. I am really so dissapointed in this competition I was from the beginning a dedicated customer and won so many entries. I loaded so much airtime but nothing in return. I really had enough now, because cell c and mtn they have a spin wheel where my friend won so many gifts. I am considering changing my network. Thanx

Placed an order on the vodabucks store for an item which was in stock. Paid around R9200 immediately. I was supposed to receive an sms confirming the order which means the order was taken to the supplier of the product digital planet.

Vodacom did not send me an sms, so after a couple of days I called to ask what is going on? They took instant payment - usually we should receive an instant sms so what's happening? They couldn't answer me and ensured they would check it up and call back.

2-3 days later, no call back so I called. Same answer "we don't know why but we will let you know usually we cancel the orders pending over 7 days" So cancel the order and give me my money back and stop advertising things you don't have. 7 working days of keeping R10k from someone, and they have to call you and ask you about it, such BS.

Till now, no call back. So I called digital planet. Through another vodabucks complaint, I saw that vodacom had mentioned that digital planet will handle the item so I called to ask if they could help. The very rude lady insisted that she they do not have my ID number, cellphone number or order number on their system as no order was given to them. Meaning Vodabucks did not even bother to process the order.

So I am annoyed. I did not file this complaint out of emotion at all. Just purely that I want my issue resolved asap and furthermore for these incompetent store runners to only advertise what they have and stop taking peoples money without being able to deliver. Or else they can just call it short term loans and pay people interest going forward.

Good day,

I would like to lodge a formal complaint.

I lodged a request to move my router as I was moving Units, same complex but different Units.

On the 3rd two technicians came to install the new router and advised that it will take up to 2 hours for the green internet button to be stable and that I will be able to connect once it was done flashing. Eventually the green button got stable but I still got an error that I did not have internet

I called to report the issue and a consultant did some troubleshooting, rebooted the router but I still could not connect, a service request was opened at this time, SR220403-811465.

Another consultant called and said this has been escalated to Nokia, no one called after this and to my shock I got an email that the request was closed, how when my issue was still not resolved. I called again, the consultant promised to call me back at 8pm, as I was not home and needed me to be in front of the Router, needless to say she never called me back

I eventually called Vodacom again, another consultants assisted, did the same troubleshooting that was done by the previous consultants and logged another service request SR220407-825782, which is currently pending.

Is it fair and a culture that Vodacom close requests without ensuring that the issue is resolved?

I have spoken to 5/6 different consultants to report the same issue and I am beyond frustrated. Come billing time I will be expected to pay for services that I never received despite my cries to Vodacom to fix the issue

Regards

A extremely unhappy client

We have immigrated to Namibia and could not roam on Vodacom numbers We were staying on a farm. On 26 September 2020 I requested Vodacom to cancel my contracts. They send me the cancellation quoatations I paid the amount over as per the quoatation on 28 September 2020, I send the quoatation proof of payment and cancellation instructions to Vodacom. Since 30 November 2021 a debit of R246.69 per month is going through my bank account I have to manually stop the debitorder on my bank account every month. I battle since than to get this account closed. I have not given anybody permission to carry on with the contract. I was suppose to be cancelled ………………………………………………………………………………………………………………………………………

My name is Zenobia Spandiel I have a Vodacom contract for many years now and I get debited on the 1st of every month I contacted Vodacom 27 March 2022 at 11.46am spoke to a consultant that couldn't explain to me what happened to my data that just disappeared I asked this consultant to please change my debt order date from May to the 20th of every month He explained that it was changed successfully and that my debt order will still go off on the 1 April for this month. But I was never debited the 1 April now Vodacom keeps on calling me asking for payment date to be arranged I tried doing this telephonically by selecting a date but they keep on calling me I tried calling Vodacom since Monday but the agents keeps on dropping my call the last call i made was today at 10.13am i was still explaining the agent my enquiry and she dropped the call how do i then pay my account if the agents drop calls and they cant update information correctly to change something so simple as a debit order date to be amended they rather mess up my whole account

I was never so dissipionnted in vodacom ever my account was never in arrears for all the years i am a customer and now one agent messed up everything and the rest can just decide to drop the call if they are not willing to assist all i want to do is pay my account if this is the service i am getting then i please rather want to cancel my vodacom contact ASAP as it was not evens renewed as yet

Two OMT boxes was installed in my home and i should've been credited for the one.but then they withdrew their credit and now im in debt and also have a bad record on my credit score as payment skipped.

I as the customer keeps making phoned calls and emails but i have received no help.

I currently have an internet business wire less internet with Vodacom and for the last couple of days we have been having issues with the internet. But as of Friday 1/04/2022 from 5am I've had no internet and I've contacted them hourly, I've not gotten feedback from them once. My internet is used for me to work from home, but now when you call the call centre every time that you call, you are given a different story. All I need is for my internet to be restored. but it seems like I'm asking them for something major. I hope you can help me to resolve this s issue. Thank you

I have been a Vodacom Client for many a year

Contracts gets close to renewal.

The phone calls starts

If a renewal is done over the phone and agreed to it is not what is sold to you

once the invoice is received

Then it becomes impossible to rectify

Now I ask for a e-mail confirmation of suggested renewal

Either the call is just ended from Vodacom or I am told it is not possible.

We are being told and made promises that are not true

We do not have proof of the actual proposal done over the phone

I have been using vodacom for many years and now I have been buying grocery voucher on their App which is vodapay and I paid and did not receive my voucher it has been a full month now trying to call vodacom sending emails but no response, they keep on sending sms saying that they will solve my ticket, they asked for proof of payment since I paid via my bank and yes I provided each and every proof they wanted but still my issue has not been resolved this is really frustrating.

Hi Blue Label Connect

Please note that my cell phone number [protected] was placed on a contract with Vodacom without my concern and knowledge, therefore I am now unable to do a SIM Swap, Vodacom requires a Letter or Letter Head coming from your Institutions with JET Store or EDGARS to allow me to make a SIM Swap on my own Number.

May you please send me that Letter and also CANCEL OR UPGRADE this Contract if possible as I did NOT ask for a contract with Vodacom.

Please Assist me as I need an authority on my own Number, I cannot be told I cannot do anything on my own Number.

It used to be pre-paid and suddenly it is a Contract which I am unable to do anything about it.

Yours faithfully,

GODFREY JEHOZUVAR-IX MOGOBA

I just tried to buy a online game "jack box 3" on my son's Xbox. The money went through but it shows unpaid. We can not play this now and i think microsoft is stealing my money. Please refund me. My number [protected]

You are really pathetic. Why do I have to keep on sending this and try to change it. Your service is getting worse

I have recharged my account twice but my airtime keeps disappearing. give me a detailed statement of my pre-paid account.

In October 2021 I contacted Vodacom and requested a premature cancellation quotation for an existing contract. This was emailed to me on the 21st October, 2021. I took this quote and paid at a Vodacom store for the amount of R1149.00 on the 28th of October, 2021. I emailed the signed quotation, proof of payment as well as my Identity document to early [protected]@vodacom.co.za on the 29th October, 2021.

Now I have started receiving calls claiming I owe R272.48 from a company calling themselves MBD debt collectors, who are very unprofessional. I have tried sending emails to Vodacom, as well as phoning the [protected] number, sitting on the phone for more than half an hour and been advised that a supervisor would contact me to resolve this matter.

On the 11th of March 2021, I was once again contacted by Nomvula giving me an email address to send all my documents all over again. The email address I was given comes back to me. I contacted the number she phoned me from and no one knew who that was. I was advised to resend my documents to [protected]@mbdcs.co.za (debt collectors again).

I have since received a document by email advising me to complete an affidavte and clearly give my signature 3 times. For what?

I'm honestly not happy with Vodacom services as i bought data on 11/03/2022 and 13/03/2022 but was unable to connect to my WhatsApp for the past 2 days every time i purchase airtime it just disappears and all my apps are switched of. Tried to call a several times with no avail or line gets cut on me hear I'm extremely not happy as I've been a customer with Vodacom for years but the service is bad. my data even depleted without me using it

Good Day

I bought a humidifier with my Vodabucks 2 weeks ago I have been trying to connect it following instructions but its not working.

If I need to return it where do I go because I have been trying to call the number on the Vodabucks app and Im being sent from pillar to post.

Please assist

My order number: [protected]

Huawei Mini Humidifier

order date;2022-02-06

Regards'

I have been a Vodacom contract customer for almost 15years. I got entrenched at the beginning of the Covid19 induced lockdown and have not been employed since then. Iinstead, i have been doing small callouts, after running business cards, flyers and advertising, attaching the noe deleted number. I made arrangements, and due to the current situation, defaulted but kept Vodacom posted and paid when means availed. The number, [protected] was eventually deleted and was tladvised to phone the Legal department, 0821905 number. I phoned and spoke to the same female consultant (name withheld) twice. She assured me that I'll get back my line, and arranged that i pay R5000 new arrangement in order to recover my line. I sacrificed EVERYTHING and paid the figure but the promised 48hours turned to a lie. Several follow up calls, I was told I won't be able to recover my line ever. I NEED my number back as business was starting to promise and I spent a lot advertising and printing and distributing flyers and business cards. Please bring back my line to enable me to be able to get My calls and work and be able to pay the outstanding bill. My temporary number is [protected].