Vodacom

Hi, I was told by die Vodacom consultant that to be a RED customer you get perks and and and.. I have 2 prolems. Well, my story is, I've upgraded to a so called RED package on 18 August but the contract only took effect on 01 September which I totally understand. On the package I've upgraded to I was suppose to get the following extra: (Problem nr 1)

1. Super Rugby Jersey
2. 6 Months free Deezer subscription
3. 2GB extra DATA per month for 3 months.

Well, I just got number 3. It's the 6th already and I've phoned Vodacom customer services and the branch where I've upgraded and everyone is telling me to phone the other one. Nobody seems able or want to assist me.

I will really appreciate it if somebody who knows what's going on at Vodacom please tell how to get my extras (nr 1 & 2) (which I'm actually paying for in the long run).

Problem Nr 2: Since Upgrading my email account ([protected]@vodamail.co.za) doesn't work anymore. I received an SMS from Vodacom saying the service has been suspended. Again I"ve phoned Vodacom and they explained that it's because of the migration and will be rectified the next day. I'm still waiting. They've reset my password and nobody is able to help me. I'm using that email a lot on a daily basis and all the recruitment agencies contact me on this email which I'm not able to use for a week now. The customer services gave me two reference numbers but I need this sorted out ASAP and can't wait 7 days for somebody to contact me.
Reference: 1_[protected] (Extras)
Reference: 1_[protected] (Email)

If this is how you tread your so called "RED" customers I don't know how you treat your prepaid customers.

Your urgent response is highly appreciated.

Marie Nolan
[protected]

I wanted to cancel my contract in May after my 2 year contract expired, but the Vodacom call centre agent convinced me to rather migrate to another package and offered a very good price for same, which offer I accepted.

When I received my statement in June I noted that they charged a double amount. After about a week of calling and many queries later they corrected the account. I subsequently requested the recording of the telephone call regarding the migration to my current package, specifically with regards to the monthly fee as agreed upon between myself and the Vodacom agent (the oral contract). I would like to confirm the agreed amount, as I am quite sure it is not the amount I am currently billed for.

To date I have not received the recording nor any feedback regarding same from Vodacom.

I contacted customer services today to query debit order amount that was debited on my account 01.09.2017.
I was advised that my March 2017 bill was outstanding so Vodacom just debited my account again without checking before debiting a 2nd time.
However Vodacom did debit my account 01.03.2017 for March 2017 and have not allocated the payment. I have confirmation from my bank statements.
When I tried to sort this out with a consultant they just sent me a statement of my account without resolving the matter.
Shocking customer service

I am a Vodacom customer for 2 years, and after my current contract came to an end i decided to upgrade the account. I called Vodacom and placed an upgrade order on 31 August, after which Vodacom had advised that I would receive my order by 4 Sep. I called Vodacom on 5 Sep enquiring why my order has not been delivered as yet and they have advised that the order has not yet been confirmed by their online department. It is ridiculous to conceive that in the digital era that we are in that Vodacom is unable to even confirm an order within 6 days. Takealot would have offered a next day delivery. If you dont mind your mobile service provider operating 20 years behind everyone else, then Vodacom should be your provider of choice...they do poor service well.

On the 25th August at 16:54 my husband phoned 0821958 to cancel a Data Contract with number 071xxxxx At NO stage during that conversation, was any other number mentioned than the 071 Data contract that needs to be cancelled. Incorrectly, the Vodacom agent cancelled my cellphone contract. My Ref number I-[protected]. No correction from Vodacom's side yet. In a follow-up call I has been told that they won't take action before 3 working days. It then, normally takes 7 working days. In the meantime, I cannot make any calls, and send any sms... not even in cases of emergency..

Is this how Vodacom cares about their customers?

Firstly I have only had this device since 26 May 2017. And it's been longer with your offices than it's been in my possession.
The device fell and screen and LCD cracked. I took it in for repairs on the 17 July 2017 Reference #[protected].
At the time I was able to make and receive calls even with the screen that was cracked, I even made calls to the Vodacom Shop in Pickbell Arcade from the device to arrange for the repair and the speakers and microphones was fully operational.

I collected the phone on the 31st July 2017; only to realise that I cannot be heard or if sound did go through the static was severe. And Vodacom was notified on the 5 August 2017 of the faults picked up post repairs and handed in on the 14th August 2017.

Your technicians have to date replaced the LCD, screen, speakers and microphones, and now your replacing the main board as well.
You are replacing all the essential parts of the device that will inevitably give more problems due to the fact that it's a jigsaw puzzle of parts.
I cannot accept a device were everything has been replaced.

I did not appreciate the condescending tone of the email sent from the branch manager Sunset Strydom, whereby I was told the that "by replacing the main board we are basically replacing the unit" and then telling the Technician to "make sure it's working fine"

Clearly there is enough grounds for the guarantee and for a replacement NEW device to be supplied.

I will accept nothing but a NEW device.

Regards,
Rubena

vodacom did a debt order on the wrong date, the debt order didn't go through and did another the next which went through i called them they event send me a message that my problem has been resolved . now the am being told that my account is in arrears R359 and i need to make payment by 11th September 2017. i called for an explanation but they kept referring me. this is not the first time it happen. i have been a loyal customer of vodacom for 7 years am sick of being a victim of this.

On 21 June 2017 took out a contract with vodacom at the Chats Alberton cellular sho. The contract was for a 1Terabite Lenovo laptop. When I got home I found that they gave me a 500GB Lenovo laptop. After complaining about the problem they offered me 1 TB external hardrive. I then told them that that was not the agreement and that I allready have an external hardrive. They then offered me a bag and a mouse. I also refuse that because it was not the contract. They then told me that I must cancelled the deal that was R279pm and take out a new contract for the same laptop for R499 pm. I then asked them if they think I am stupid. Eventually I decided to take the offer of an external hardrive for 1 TB, the bag and mouse. When I got to the shop they wanted me to take a 500GB hardrive. I then logged a complain with Vodacom customer care, and they promised to collect all the info about what happened and let me know. I have not heard from them since then, but every month they take of the money for the contract, that was for July, August and now in Sept.

I request a sim port from MTN to Vodacom on 28 August at woodmead retail park with Dimakatsu. was suppose to take up to 48hrs. after numerous follow ups with Temba, the store manager, my sim was still not working on 1Sept. on 3Sept, Temba had to activate a new sim card for me, and it worked after almost a week. I went 2 full days without a number as my MTN was disconnected by then. finally my SIM worked on the evening of 3rd Sept. However the package I choose was not the I received when I dialled *111. i should have been on the SMART S+ package with 200minutes, 200 smses, and 500mb per month. *111 advised that I have only 193 minutes to used until 31 october. where is my 200minutes for september and 200minutes for october? why am i being sort changed? and not to mention so inconvenienced.
also, I only received my sim on 3rd sept as stated, and on 3rd Sept, my bill reflects R1417.38. this is incorrect! please SOMEONE sort this out and get back to me asap. i will not be charged R1417 after having this SIM for one evening.

Signal loss occurred over the last 2 years on my farm that is in Klerksdorp area, North West.
One of your works called Ntokosa installed some boosters in my house that helped a lot. Now a day not even that worked to keep signal.
Our concern is that I am part of 'Plaaswag safety' and we work closely with SAPD, but now I have no signal to receive messages from above mentioned people.
All my pumps, gates and alarm systems work with Vodacom signal. All of these are not working at the moment and I find it unacceptable and and safe

I was offered the R199 post month router. It was delivered to me on the 29 Aug and then I was billed for the month. In addition, the consultant in the phone for not make the payment details clear. I thought the R199 was included in my current package and not an additional amount. I have not used the router and I would like to return it. Please call me on [protected]

My monthly airtime and data were not loaded on the first of Sept. I called the contact Centre and they promised to fix it, 72 hours later airtime and data still not loaded. This is very unprofessional because I've already paid for the services in advance, it's either I'll reverse the debit order or Vodacom does the right thing because we have a contract together and now this is a contractual breach

Yesturday was the 1st an was recharged with R200 airtime an this morning I had just over 800mb. I never made any calls from my phone.. Got no notifications that I was running low on data which I usually get.. an to my surprise when u need the phone the most.. everything had depleted from my phone. I have no background apps running, no updates nothing... where Is my data going to?

I have received two statements for the same month that are unbelievably high. This does not make sense to me.

In fact August isn't the first month this happened but now I need answers because the amounts are ridiculous. I definitely feel there is something wrong with Vodacom's billing and I'm not willing to deal with it anymore.

Why are you providing two statements for the same month? More so the amounts charged are unbelievably high and when I call for explanations around what's going on no one can address my concerns.

I need this matter attended to promptly.

Extremely unhappy Vodacom customer

My partner is with Vodacom and has received two outrageously high bills in the past two months, apparently for high data usage? Going back into history the monthly bill never exceeded a certain amount. Since upgrading her phone and package a few months ago the bills have increased immensely. Last month a consultant was still looking into it but insisted that the amount had to be paid first. To date no feed-back. Today another even higher bill shocker again. Complained via phone, awaiting a supervisor's call back and my partner has just sent a nice long e-mail to their CEO, Mohamed Shameel Aziz Joosub. I believe there have been many similar incidents experienced by other Vodacom users? Anyone with some advice /solutions? Is the only way forward to take legal action - which is not cheap, either..?

Hi there I bought 1Gb of data on the 1st of September and I was barely using my data, , , and today is the second of September and I have only 300mb left . I am honesty so tired of vodacom because this is not the first time this has happened. It is so disapointig because I was so excited when I first took out this contract with vodacom and now I can't wait to get a diftent contract with a different cellphone network.

Vodacom consultant called me to offer me a data device which will save me money as my contract is a Top Up contract. She advised that the device will cost me R199 and will be deducted together with my usual contract amount of R200 odd amount.

a Few days later I received 2 devices which was not the agreement as I have agreed on ONE device. I escalated this and the courier company collected the second device which was incorretly issued to me. I was told that the invoices would be rectified and that I would only be paying for one device going forward. Two months now I have been charged for 2 devices and when I called another consultant she advised that the invoicing was not done correctly but that she will escalate it and fix it. a Week ago I spoke to Michael and he advised that my case is still under investigation and has already taken longer than the SL deadline of two weeks. This case has now been under investigation for the last month and a half . Today, 2 September, I was again charged for 2 devices that went off my account after I have already taken this up numerous times.

THIS IS UNACCEPTABLE! Everytime I am told someone will escalate this and the issues never gets resolved. Vodacom is stealing money out of my account illegally for an amount which was not agreed on.

3 Months of incorrect debit order amounts has now left me financially strained as the amount they are taking off my account is far more than the amount for the contract.

I will be taking this up with the Ombudsman and all social media platforms as the service I have received so far was utterly disgusting and shocking. It is illegal to deduct money from a client's account that was not agreed upon. I have requested for all telephone conversations to be recalled as proof that I never agreed on a second device. This is stealing and I will also open a court case if this issue is not resolved withing the next 4 days and all funds due to me must be paid back into my account.

I have been a client of vodacom for years and I am sorry if one client is not important enough to resolve an error that was made on Vodacom's side but I am entitled to receive the funds back that was illegally deducted from my account where no agreement for that amount exists.

I have asked numerous times for feedback and to have a supervisor call me but I never get response back. You promise your clients the best customer service and yet you could not care about your customers. I have all recordings on my phone so I do not see why it is so difficult to recall the conversations from your side .

The amount due to me needs to refunded within the next 3 working days as this investigation has taken more than a month now. You have caused me financial difficulty due to the excess amounts you have deducted illegally and this needs to be rectified within the next week.

Since April 2017 deductions of R1019 for a S7 Samsung and data I didnt request or own. I reported it to the Vodacom Call Centre - 082111. I was assured that this was passed on to the Fraud department and I will be refunded and my account with be closed. Another month passed and the problem was not resolved and another R1019 taken from my bank account. Anither call to 082111. Now I was told to submitted an affidavit with 3 copies of my signature and my ID document. I forwarded to Mrs Buthelezi as requested . Another month past, and still another deduction. Now I was told there is no Mrs Buthelezi and to forward documents to Frauddispuse department. I have been incontact with Fraud dispute. More call centre agents. Every month I have been assured the problem has been sorted and I will be refunded. 1st September another R1019. This has now been 5 months of lies and nothing being done, except passing me on from call centre agent to another. I have now requested my bank to stop anymore payments.

I am not sure how to continue as by now, I have lost over R5, 000 - 00 to fraud.

Yours sincerely
Prof Elna McIntosh

Good day,

Ob the 27th of july I registered for 3g data. I received a mail saying it was registered to my account. But did not receive anything.

On my invoice for august I see that I have been charge 42:30 for 3g data which I did not received. I phoned in multiple time to report this and was assured that I will not be held responsible.

Please listen to my previous phone calls recored.

Kind regards
Berlize

My modem was off since yesterday. New data was added last night but when I switched on the modem this morning it showed that I had used 200mb data and the data that was left over from the previous month was gone. It also showed that I used 550mb night owl data last night, and the modem was not even on.
This is not the first time. The problem with disappearing data started when Vodacom introduced the 'Meg Your Day' free data every day.