Vodacom

Good day

I trust you well. Please note that I'm highly disappointed as every day I buy data and it does not even last for an hour and all I use is whatups its is impossible that all my data can be used up so quickly, I don't download any photos that is sent to me, also my air time just disappears I've been a faithful customer but the last 2 months I have come to change my mind about Vodacom and I'm very unhappy, I hope that someone can tell me what the hell is going on

regards

I recently took out two new cell contracts with Vodacom for myself [protected] - on 6 September 2017) and my daughter [protected] - on 2 September 2017) as well as a wifi router contract on 6 September. At no time was I told that charges will be deducted from my account before the first account is due. I dealt with Monique at the Bayside Mall in Tableview. When I collected my phone on 6 September I was told that there is a connection fee that will be payable of R97 which will be added to my account. (this according to Portia who helped me that day). I subsequently found out Monique has left! On 11 September I was debited with two separate amounts R260.40 and R198.74 and on 13 September debited with R246! This amounts to R705.14 within a few days of getting the phones! Number 1: my debit date is the 15th of each month; Number 2) I was not warned that I will be charged anything before the debit date! This has caused my account to go into arrears as I am only paid on the 15th. When I got through to Vodacom accounts after holding on for a long time I was "helped" by an incoherent person on the other line who didn't seem to understand my frustration and desperation that Vodacom has taken money off my account. I would like to know why I was debited an amount of R705.14 in total before my debit date of 15 September, especially when I was given no warning by the consultant, who assured me that no charges were due. I also want to know what these charges are for, a breakdown of each amount and for which device. I had an existing data contract ([protected]) at the time of taking out these additional contracts. The two phones are on Flexi 150 at a monthly cost of R269 and the wifi contract is R129. I also never received a copy of all the paperwork that I signed from Monique. I would like someone competent to give me a call and explain to me in detail why these charges were debited to my account and what they were for. (a snap shot of the debits on my account are attached) Regards, Tia du Plessis

We as Vodacom Subscribers in the Kinross Mpumalanga area are Complaning about our POUR SIGNAL in our area for a long time now but see they do nothing about it. We put in a Complaint at VODACOM4U in Secunda regarding this and still nothing happen. What are you going to do about it because I go for a more expensive package to use because I am working from my house in Kinross so I got a Telkom line but try to make more use of my cellphone to save me money but with the BAD signal a battle to do proper phone calls to my customers, We saw in Secunda in EXT 22 there is two signal poles not a kilometer from each other how can they put that in place and we must battle to do calls in our houses, we are a lot of subscribers complaining about it and would like to know what are you going to do about the BIG PROBLEM ? We like to have feedback regarding this and we also find out that MTN signal in our area is much stronger and better, so please don't force us to change to another Subscriber because of this, my phone cost me a lot of money The numbers for just myself and my husbands phones are [protected]/[protected]. When I am busy talking to a client I am sometimes cut off 2 or 3 times and that also cost me money.

Dear sir, I have bought a modem and sim card from Vodacom to use for prepaid data when I am away from home and office where I have internet access. I only use these for my laptop when I am on holiday. I am not interested in a contract for these as I only use it occasionally. When I wanted to buy data today Vodacom said I did not use it for a period so they gave the number away to somebody else. I have to buy a new sim card. That means I will have to buy a new sim for R 202 every year to buy 500 meg data that cost R 40 when I go on holiday . I am sure if I pay for my pay as you go sim I can use it on a pay as I go base when I need it. Otherwise it is not pay as you go any more.

Kind regards

Wynand Lombard
E mail: [protected]@lantic.net

I called Vodacom twice requesting for my tax invoice that shows my physical address, the first agent was very friendly and although it took long, he sent it and I realized it didn't show my physical address so I called back. The second lady that I spoke to made me confirm all my details and advised that she would send it, until now I have not received it.

Hi I am vodacom's customer, I bought airtime of R25 and 100 bundle of night owl.when I check my balance my R25 is missing I want to knw what happened with the airtime or if no response I will definite stop using vodacom and go use other networks my number [protected].please its urgent!(angry) .please help I can't buy airtime and I don't use it.who ever is reading this must reply as soon as possible

While waiting to pay for my phone...they seemed to struggle to pay or something with the sim. The person that helped me is Masmo. So he asked another person to help a (trainee). They all walked to the back (3 people)...seemed jittery cause they were back and forth. Myself and my brother seemed it was very ominous. We called for manager ! And they apparently said they were sortimg out the cost of the phone . Then we decided to de - register the sim card but they asked that they (white lady) need the copy of my ID Which boils down to another sernario.You only need a copy of the ID if you Rica a sim card not to buy a PREPAID phone ! The main concern is identity theft

On 11 september 2017 i phoned vodacom because my 5G data was missing, on 13 sep 2017 they gave me back 5G, on the 14th i got a notification i have less that 500megs letf, on 15 sept all was gone! Now vodacom dont want to assist? IG last me 2 weeks, now all of a sudden i use 10G in 4 days?

This needs to be sorted out or you wont receive payment end of september 2017

Bianca [protected]
Missing data sim nr: [protected]

Good Day,

On the 4th of September i received the following email regarding my new contract application saying:

Reference Number: [protected]
This email serves as a notification of new contract application that has been submitted on ID number: [protected].

Im not being kept up to date with the progress and i expect to still get this special offer with the PS 4 & Sony XZ Premium, as i ordered it in time.

Regards
Adél

I took out a cell phone contract in sept 2016, since then I have had the phone "swapped out" 5 times, I a now on my 5th new instrument ! Each time the phone was returned with the same fault .I still have 12 months of the contract left and don't believe the new instrument I collected today will even last 12 days! however the instrument in the contract is only guaranteed for 12 months of the 24 month contract so I believe from my experience that I will not have a phone for the last 12 months while I still have to pay for it ! y complaint is...how can you sell a customer a 24 month contract with a phone that will not even last 2 months !
Vodacom repair dates and job numbers
3/12/2016 [protected]/[protected]
20/01/2017 [protected]/[protected]
3/06/2017 [protected]/[protected]
24/06/2017 [protected]/3046377
16/09/2017 [protected]/[protected]
In all cases the phone was replaced, what happens for the last 12months !

This is the second time our account has been suspended due to incorrect payment allocations on Vodacom's side, this affects both our telephone and internet lines.

Whenever I phone a support line I just keep on being told to contact our accounts manager, whom doesn't exist, and that they cannot put me through to the accounts department (we've been through this entire process before and ended up dealing with Vodacom's accounts department anyway), this is completely unacceptable. I have never had to deal with this level of incompetence with any other company before.

We will be changing our service provider once our contract expires.

I am really fed up with Vodacom. I bought 1 GB for 14 days and received 60MB that will expire on -91/-99/0000. That was the date written on the sms that I got. When I call Vodacom they are telling me that it is my fault. Spoke with Thuli and gave me a reference number 312219. I am really fed and I can't wait for my contracts to expire so that I can move my business elsewhere. Now I have to wait for 7 days while they are trying to prove if I am telling the truth or not

I have done a online upgrade on 1 August 2017 to a new package. Was on smart M and must go to Smart S. Its now 14 September 2017 and my package is still on te old one. After login a call how many times, they said it would be correct the next morning and complaint is closed. That did not happen and don`t let them phone you back. Think my Christmas present will come faster. Nobody at Vodacom can help you and think people there are not compatible doing there job. So tomorrow its logging the same complaint again now for the eight time.

Vodacom cannot tell us what these services are - they keep on referring us to contact WASP. They have paid an unknown person for services we are unaware of and did not subscribe to (they cannot provide any proof of who, what or when) on our behalf and expect us just to pay this amount without any question or query. We have paid for all our contracts (we have quite a few in the company) up to date, the full amount agreed to on a monthly subscription basis and are now only in arrears for the amount of R2, 900.00 which we have queried on several occasions and have made it quite clear to them that we are not prepared to pay for something that they cannot tell us what it is for or prove that we have in fact subscribed for. Surely this cannot be legal? How can a third party claim for money and Vodacom just pay on our behalf without any proof or consent? My account has now been suspended and this will result in a loss of business - do they care? NO they don't ... try speak to Motshudi Khoza, what a joke and Kolisa Olifants... supposedly the "Manager" of the Superviser above, but she hasn't bothered to call back. How can one do business like this? Only solution is cancel our contracts and move to a better service provider.

I phoned vodacom a year ago to cancel all my contracts as i was hardly using data pr phoninh and every month my bill was just more. I stuggled for about 3 months to cancel my numbers! I went over to Cell c last year 2016 August and they took my 082 number over as is and I paid my last money to vodacom that I still owed 30/03/2017.
An hour ago vodacom phones me to tell me that I owe them money and I still have active accounts! The guy said he will pit me through to cancellations but then it just didnt stop ringing to this deparment and the call bombed out!
How is this possible!?
I want to deal with someone that understand that I cancelled all at vodacom without speaking to 10 different people and explaining the same thing over and over again!
Please can someone phone me on [protected]

Yesterday at 6:36pm I received my confirmation of my 1 gig data. 2minutes later when I checked my balance I only had my 130meg bites. Now this upsets me as it happened to me previously and all my data was not returned. Please not my settings were changes as per ur guide and I could not have used 1 gig in 2 minutes. This frustrates me as I loose 79 rand everytime you take my data.

Vodacom Subscription services have been illegally levied against my account [protected]. I do not accept your explanation that an advert on the phone "Pops Up' and then you by mistake click on it and then you are subscribed! This does not make sense since it's legally required for a 'Confirmation window to appear to ask for your acceptance! This illegal practice must stop immediately.

I have tried to complain via Alberton City Vodacom store about data vanishing but was told to phone and that costs too much...waiting in line etc.
At about 10:30 am this morning 13/9/2017
my account status was 170 mb data and 2 minutes later the message came up...
use Facebook... that meant I was switched off with no data. Struggling to connect again the balance came up with 0 data.
Mobile payg account [protected] on a K3805-2 usb stick for G Grant in Alberton.
Previously I stopped all auto updates as recommended by voda Alberton.
This is theft for sure. Please contact me via email george.[protected]@yandex.com
Luckily I still have a MTN data stick with no problems.
The laptop with Vista worked fine before with the usb connection until I started losing data unrealisticly say two months ago.
If you don't respond I assume you want me to scrap the use of Vofacom services.
13/9/2017...11:20am.
My phone number is [protected]

Hi,
We are an existing business customer and have been for many years. Lelo Ndlovu came to upgrade to fibre for business. We are ISIgnite customers but immediately agreed to switch based on the offer. We signed the contracts. Lelo then told us she has quoted 2K pcm for 100 Mbps and there was an offer for 1K Pcm for 100 mbps - she asked us to resign the contracts at the bottom of the page and she will fill in all of the details. We did this - it did seem a bit strange. Nothing was ever processed - Lelo then whatsapped me and asked me to whatsapp her my ID number. This is not right - i did not do this. When we investigated we relaised that Lelo is not a Vodacom employee but an agent for Vodacom. We looked at her online and it seems this is what she does, she signs contracts and then does nothing. She does not process them and does not respond to calls. We are very concerned that this behaviour could lead to fraud. We have a picture of her ID card - her number is [protected]. If she is a genuine sales person - her behaviour is appalling. if she is not you need to be aware of what she is up to. My number is [protected]

Gud-mng Mr.Shameele Josub.
Marisa Luis. ID [protected]. C:[protected]
01/08/17- Received da Debit on my acc: R 18.108-30
02/08/17- Went 2 Vodaworld.Ref:[protected]. Asaph. Was told 2 reverse da D.O. & pay my average. Waited few days, I received 2 Itemised Billing Stmts. 1st=R 3.966-52(paid 07/08/17) & 2nd= R 14.141-78. Still receiving SMS’s 2 pay R 2.244-06 no-stop.
05/08/17- My acc is added R 100-00 (SE13693390). Why?
10/08/17- Received a Credit of R 11.897-72 on my acc: IO148586.
No more Itemised Billing Stmts received up 2 this day. I’m told I have 2 pay R 2.244-06. I refused as I was not in Qatar & Switzerland. Went to Bahrain, calls/sms’s included in stsmt of R 3.954-12.
25/08/17- Went 2 Vodaworld.Ref: [protected].
11/09/17- My DATA line is blocked. Unable 2 make any calls. Went 2 Vodaworld. Assisted by Kea Mabote. She phoned Collections Dept-Morena Raeto, promised 2 restored my line (happened 3hours l8r) & credit my acc, wasn’t done.
12/09/17. My DATA line is again blocked. Went 2 Vodacom Bedford Centre. Unable 2 help me. Directed me 2 Eastgate. Unable 2 help me. Consultant advised me 2 write 2 the C.E.O..

JNB, 13/09/17
Mr.Josub. I work w/this nmr. My bread/butter r paid if I communicate w/clients. Kindly check how many years I have this line, 16, 18, 20 ? There’s a fraudulent interaction on my line. I wasn’t in Qatar or Switzerland. Kindly, here my requests:
- restore my line (data/calls/sms)
- delete R 2.244-06
- delete R 100-00
- use my Debit Orders again
- post my Itemised Billings Stmts as before
Mr.Josub. I do about 44Km every time I go 2 Vodaworld, waste my time & petrol, instead of working. I went 3 times already. About 3Km to/fr Eastgate. It’s costing me money & not having my cell line working, u r denying me my salary.
I wud appreciate it if u cud look in2 my matter & resolve it to my favour. I insist “I WAS NOT IN QATAR OR SWIZTERLAND” & even in Bahrain, everywhere u go, there’s FREE WI-FI, from inside the plane, airports, hotels, shops, everywhere.

Thanking 4 yr attention.
Sincerely
Marisa Luis (Mrs)