Vodacom

Good day

Trust my email will find you well

I've been a Vodacom client for over 7 years now

Today I am disputing the fact that I am unable to upgrade my device annually I been upgrading my device annually based on my average spend is over 3000 per month that is obvious that my phone is in constant use I would like this matter to be escalated and I request feedback as to why I was able to upgrade annually and now it's no longer possible ! If Vodacom does not appreciate my support I will pay up my contract and move it to MTN if this needs to happen I am really disappointed I pay my bill on time for the past few years now so kindly look into this as a faithful client to Vodacom

Kind Regards

[protected] M Y Cassim

Sent from my iPhone

Hi I complained on Hello Peter the first time because I couldn't reach anyone at Vodacom and no responses on my mails, only after I complained on Hello Peter guess what a response, whereby the person advised me of my contract end date and when I should cancel, well enough I waited and sent my cancellation and 30 day notice to them end of August beginning of September 2017, however still no response on my mail to acknowledge my request made, what is expected of us as the consumer, should we just not use your services any more should we go on every form of social media and make noise before we get attended to, I cannot comprehend this type of service levels as I myself is in the customer contact / care business of aftersales and looking at our service levels and the companies outside its horrific ... I expect the same level of service I provide and OMG this is just disgusting, I feel like I just want to go and tell the world of the [censored] service I get from Vodacom - even better my dongle stopped working a year ago, guess what I logged calls and no one could help me so I have been paying for this for a year and im not using it because their product sucks ! Thank you for the horrible service, take note this is my cancellation - if one month goes off extra after October I will take the matter further legally as you couldn't care less about your customers !

On the 30th August 2017 I called the Vodacom contact centre inquiring about why the data I purchased reflected a 0 balance yet I never used the data. The call centre agent informed me that I must have downloaded something, hence my data balance reflected 0, yet I informed him that I did not go onto any site, neither did I download anything. The resolution was further investigation needed to be done, therefore my inquiry will be passed onto another department. My reference number for this inquiry is: 1- 34073582239488I was told that I should hear from Vodacom in no later than 7 days. To date, 9 days have passed and I received no communication from Vodacom. I have been a Vodacom customer for seven years and I am disappointed by the service I received. I reviewed Vodacom via the Hello Peter website and was told that the matter was addressed- Vodacom you are lying, I have not received any communication from you so the matter has not been addressed.

I am Kirby Daniels and I am so furious about my data and airtime being taken from my account. I switch my data off every night. Every morning I switch it on and it's fine. This morning I had a balance of R4.40 and 10 mb left. I switched my data on and both my airtime and data were up and no sms was sent. I only went onto whatsapp and everything had disappeared. This not the first time. I am very disappointed in this network. I want to change it as the billing being done on this network is highly unfair. Stop taking my data and airtime for things that I'm not charged for!

i took out a contract at Vodacom for my daughter 2 years ago. she informed me in August that she got a sms that the contract reached the end of term. I went in August to the Vodacom shop in Cape Gate to cancel the contract. the person to assist me wasnt in the first place very pleased to assist me. he said that i have to come back in September to cancel the contract. I went to the shop on 5 September to cancel the contract. signed the form and also they took a copy of my id. Today the 11th i got an e-mail that they no longer cancel contracts through the shops! Now what the hell! when i receive my bill they also charge me R208 while my contract was for R148. I feel that if they received my cancellation before they got information that all contracts now should be cancelled through the phone they will have to handle those received before the date of the information. I do not have time to call a call centre when im in my office to sit and have to wait while i already signed my cancellation and it was received in person in the shop!

I've had over 1GB of data disappear this past weekend and I know I'm not imagining things because everytime I fill up my phone I clear data usage so I can track it on my own. Yesterday I got 500MB and used 30MB but within that same hour I was told that I had 90MB left! I call your customer care center and I speak to Annie Chivhizha who outright refuses to investigate the matter for me on grounds that I indeed used my data but she won't tell me what I used the 500MB on? Instead she gives me a summary for the whole month. She then tells me I have to get my own itemized statement from the app and I ask for instructions and she's had me on hold for 15 minutes. An hour and 25minutes later into the call I still don't know what they claim I used my data on and I don't know how to get an itemized statement and I'm still on hold and still a victim to Vodacom stealing my data. My days of being a loyal customer are over, you people don't value our business and clearly your customer care people don't either.

Dear sirs,
Last Wednesday, September 6, I arrived in Cape Town in an international flight and bought the two following products:
PROMO MY GIG1 30 DAYS -- for which I paid R149, 00
NPPS VOD R110 VOUCHER ---- for which I paid R110, 00
The Vodacom shop is located at the International arrival of the airport, at the same place were travellers pick up luggages.
The products are assigned to Cell # [protected].
Since after 24 hours, exceeding so much the "some minutes" they should take effect upon inserting thr SIM card, I could check the availability of 1GB, but not the cell data, supposed to be 60 minutes!
I called vodacom and the person to whom I talked simply told me that in fact I had 1GB, but no 60 minutes to make calls! She further added that she couldn't do nothing!
After this unacceptable answer I went to a Vodacom Shop (at V &A De Waterkant) and complained with the attendant about the problem. She make a copy of the receipt of my purchase, sent an e-mail to some "proper division of your company" and told me that I would get an answer in 48 hours. Well, this abusive time has passed and so far I got no answer. The 60 minutes of call time for which I promptly paid remains unreleases in my phone.
I hope this complaint results in some effect, considering that my losses for being unable to make cell phone calls in this country due someone's responsibility have been significant.

On Sunday 3 September I signed for a new contract to be loaded onto my existing line for my mother. All paper work done and signed a contract for X value. The porting of the line was requested from MTN and approved. A SIM card to the value of R1 was sold to us with the instruction that when the MTN line stops working the new Vodafone sim needs to be inserted and then my mom needs to make her way to shop to collect the actual handset as per the contract signed. On Tuesday night the MTN line stopped working and my mom went to Vodacom on Wednesday morning for assistance in swopping the sim which was done but still in the old handset. Due to time constraints it was agreed that she will return on Friday (today). Today she she returned to collect the handset and for Vodacom to assist her with data transfer the breach in contract occured. I was informed that due to the change in specials which occurred yesterday I now have to Y rand more per month. My mom had to take the phone as signed for on the higher price. I spoke to Willie the consultant and the assistant manager Sanchan. Sanchan expressed his view that my mom was. It in the shop on Wednesday but on Thursday hence he will not approve the old price which I signed for last week Sunday. In my view this is breach of contract and me as the consumer should not be held liable for the additional cost. I am agriefed with the fact that a manager was not willing to assist and claims laid that the communication gap is between me and my mom on the day she was physically at the shop. In addition to the above they provided my mom with the incorrect SIM card and the matter has still not been resolved.

I have bought 1Gig of data on 6 September 2017 and on the 8th of September 2017 im out of data...how is that possible? a Gig that used to last me the whole month now i manage to use all of it in 2 days? This is ridiculous i didnt even dowload anything. This is total rip off from Vodacom definately stealing my data...I thought Vodacom was better than MTN but i see i was wrong you all the same always looking for ways to rip your customers off by stealing our data...please assist in sorting this out my nr [protected]

- 16 August 2017(Thursday) - I went to Vodashop-Centurion Lake to upgrade my cellophane and chose a Samsung Galaxy S7 with a uChoose Flexi 200 contract.
I used the phone for the next few days but the problem was that the phone dropped the wi-fi all the time. I then tried my son's P9 Huawei with the same wi-fi in exactly the same place at the same time. The Huawei worked perfectly while the Samsung could not even open one app.
- 21 August 2017(Monday) - As stated in the Vodacom contract I returned the phone within 7 calendar days . I spoke to a lady (Ingrid, they said she is the manager) and I told her that I would like to return the Samsung and I would rather swoop it for a Huawei. She told me that she can not do it, the phone must be assessed and that they will contact me in 7 days.
- 28 August 2017 - They phoned me and told me I must come and get my phone, there is nothing wrong with it.
I went to the Vodashop and asked to speak to the manager (this time someone else called Kosta. I told him that I have my own business and I need a reliable phone. He told me that they will send my request through to head office and will phone me back on Thursday, 31 August.
- 31 August 2017 - Kosta never phoned.
- 1 September 2017 I phoned Kosta. He said that he will look into the matter and asked me which phone I would like to have. I told him a P10 Huwaei, he told me that Ingrid will phone me on Monday so that I can fetch my phone. I asked him if he is talking about the Samsung or the Huawei and he said the Huawei.
- 4 September 2017 (Monday) - Ingrid never phoned.
- 5 September 2017 - My secretary phoned. They told her they don't have an answer and that they will phone on Thursday.
- 7 September 2017 - Nobody from Vodaphone calls as promised.
- 8 September 2017 - My secretary phones Kosta. This time he can't remember who she and what she is talking about. He said I should have brought my phone in, in seven days. She told him the whole story and he told her he can do nothing about it.
My secretary told him that their customer care is very bad and he said she must contact head office to complain.
I have had three contracts (for myself, my mother and my son) for years. My bills are paid, I have never complained before but when I need service they refuse.

-

I am totally and utterly disgusted at the level of service I am receiving from VODACOM. Since my upgrade in September 2016 I have had endless problems.
1. With the upgrade I received an additional FREE SIM CARD (supposedly free of charge) however they have been billing me for this every month
2. On enquiry I was told to go back to the store and take it up with them -(to which I answered I most certainly will not as this was the offering in the Vodacom Booklet sent from HO to all stores)
3. Every month its the same battle trying to get this sorted even though I still paid the Invoice amount in full
4 So eventually on the 26th of July I called again :-( and spoke to a lady (Thembagazi) who upon checking my account confirmed with me that not only was I paying more than my actual Invoice, Vodacom was still charging me the additional R55.00 a month for the Free Sim Card and I explained the situation again to which she then gave me a reference no and did the recon and confirmed with me that I should only pay an amount of R77.00 for the month of August and the accounts dept will pass the credit and my account within 14 days- last nite after discovering my phone is soft locked I have been trying to get it resolved!yes you guessed it -I CANNOT SEEM TO GET ANYWHERE WITH VODACOM- THE ANSWERS I GET IS YOUR ACCOUNT IS IN ARREARS PLEASE MAKE IMMEDIATE PAYMENT - BUT WE SEE ON THE SYSTEM THAT THERE IS A CREDIT DUE TO YOU.!
I have also just paid an amount of R420.00 ON THE 28th of August.
Can somebody that is actually clued up on the service please HELP

Reply

To whom it may concern,

On Monday the 4th of September I had purchased 250 MB of data, only to be smsed Tuesday the 5th September stating that I have run out of data.
I do not understand how three or four days worth of data could have just disappeared after one night! I have already at that point activated my application restriction settings as well as my data saving mode.
When speaking to the woman from customer care she was unable to help me and rather directed me to a Vodacom store of which is 55 km away!
I would like some clarification on where my data is going to, I am a highly dissatisfied customer! If you cannot give me clarification on where my data is going and you cannot reimburse me the data which has been stolen then I would like a refund on all the years of spending thousands on this network only to be treated with this discourteous behavior!

Last August was the last month of my contract with Vodacom and for that month I was charged R1200+ which I was told that my contract was uncapped, I then asked how can it be that for 23months of the contract it was never uncapped and the amount was reversed. Vodacom didn't cancel my contract last August and continued billing me whereas I had called to cancel my contract and I called almost every week and I wasn't never assited. The have now sent my account to the lawyers and my numbers have been blocked, the bill is almost R5000 that I have to pay for something I never agreed on.

My airtime was not put into my account
I got told that other online services took my airtime which I did not subscribe to, my phone was in for repairs for 2 months I could not have used my phone now I have no airtime.

only thing I'm suppose to have on was the look4me nothing else

the service when I called was bad, they threatened me to put the phone down with out resolving my problem and they would not send me proof of statement of when I was downloading online services as they said.

Vodacom is useless .

On Monday I tried to order a tablet for my husband for his birthday that is on Sunday online but I never received the OTP so I requested a call back. On Tuesday I was contacted and applied for the new contract and it was approved. I was told that I would receive an SMS with a reference and a call to arrange delivery. I told the Lady that I am only in Bloemfontein for this week and I would like delivery before Friday. On the website they promise next day delivery. It is now end of Thursday and I have NOT received an SMS or a call and I don't know when or where my order will be delivered! And my husband will have his birthday with NO present!

Hi i have been calling costumer care about my problem for more than a month and i have not been helped yet. I have been purchasing 20minutes any network using my vodacom app and it keep on taking my money but its not activated and it seems when i call costumer care and tell them about this issue they cant seem to pick it up i amde screen shots of the purchase step my step as proof but your email is not working its been four times now i have purchased via the app coz its no longer offers me on my ussd string please sort out of this issue and reemberse me my money back time and drama you put me thru

Vodacom continuously migrates me to a higher package without my consent or request and then on 2 occasions they have the audacity to debit me for the migration fee. Every time I speak to a consultant which is never the same person they always promise to call back with some sort of feedback and they never do. I must be the one always calling and following up. The consultants have closed my request without it being resolved and now a new one has been opened which takes another life time. I just want my funds returned to my personal account as soon as possible so that I can cancel my contract with Vodacom. I have been dealing with this shenanigans since April this year. Earlier
I sent a complaint to the complaints email address and once again... No feedback from Vodacom.

Good day
I have just gotten off the phone with a supervisor at your call Centre after 2.5 hours of on and off calls. I am utterly disappointed in Vodacom and will not recommend it to anyone!

At 12pm today I received an SMS confirming a 1GB data bundle had been purchased. At 12:10pm my balance was R0 and I had not even used the internet.

I called your call Centre only to be told they cannot see the problem and are waiting for the system to update, they said they'd call back at 1pm.

At 1:10pm I still hadn't received a call back and called the Centre again, the operator said she would get back to me now she was just on another line.

At 1:32pm I still had no feedback and called again only to be helped by a rather useless man who spoke too fast and was not clear at all. While on this call your operator finally called me back. She said she can see that the 1GB was purchased but on her side she cannot see where the data was used. She continued to say that the purchase wasn't successful - even though I received an SMS stating it was and got very rude when I expressed my frustration after 2 hours of getting nowhere! After her rant I requested to speak to a supervisor who solved the problem in a matter of minutes and only refunded the exact amount of data that was lost, no compensation for your mistake or my time wasted with your helpless operators.

Your supervisor also wasn't the most friendly under the sun.

Bottom of the line, I should not have had to wait 2 hours for YOU to rectify YOUR mistake. Also, I believe some compensation for your error and wasting my time was in order but completely ignored.

I am utterly disappointed as this exact scenario has happened to me 3 times before and now I have had enough of it. I will be changing service providers the second I get the chance.

A very disappointed and outraged customer,
Santana
[protected]

On the 30th July 2017 we contacted Vodacom dialing 111 and informed them we want to upgrade from Smart S to RED MORE DATA (10GB) on 2 of our contracts. This was apparently done.

We were informed by the Vodacom Store at Clearwater Mall and by this lady call centre agent that we will get our rugby jerseys when we migrate and upgrade to the RED MORE DATA packages as it is a promotion that they are currently running. We were also given pamphlets on this promotion.

On the 1 August 2017 we found out via the Vodacom App on our phones that the 2 numbers were actually upgraded to RED VIP and not RED MORE DATA (10GB).

Spoke to a gentlman by the name of Mdzalama at Vodacom call centre who assured us that this will be sorted out and it was a mistake on Vodacom's side, as they listened to the calls of the 30th July 2017 and our instructions and we will not be charged as it will be sorted out by the 9th August 2017.

9 August 2017, spoke to Mdzalama again and his Manager by the name of Michael who informed us "sorry we can only migrate you back to RED MORE DATA (10GB) on 1 September 2017 and that there was nothing they could do to assist us before this date.

They informed us that we would be charged for the RED MORE DATA (10GB) packages which is R999.99 per month and not for the RED VIP packages.

I had to call again on the 28th August 2017 and asked if they can assure us that the RED VIP amounts which is R1700 would not be going off / charged to our account.

We then spoke to a gentlman by the name of SK Sibiya who assisted us and credits were passed and we were on the right packages RED MORE DATA only from 1 September 2017 but still on a RED package.

They have indeed credited our account and we paid for the correct packages end of August 2017.

My problem is: We have contacted Rugby Retail by email on [protected]@rugbyretail.co.za on the 30th July 2017 and asked them as to what procedure to take to get our jerseys. We got an email from them on the same date stating that the first debit order first has to go through in order for them to send our jerseys.

When I sent them an email on the 1st September 2017 and asked them when will we receive our rugby jerseys as the debit order went through on the 31st August 2o17.

They came back to me and said:

" Good Day,
Please be advised that these two numbers do not qualify for a rugby jersey as, The migration date was active from the 31st of August and the campaign had already ended on the 7th of August instore.
The consultants that offered you a jersey need to deal with this at their end. Apologies for the misunderstanding.
Regards, "

We did the instruction on the 30th July 2017 and was on the RED packages on the 1st August 2017 even though on the wrong RED package: RED VIP instead of RED MORE DATA (10GB).

I have then called Vodacom and spoke to Kabelo Molusi on the 5th September 2017 who can be contacted at kabelo.[protected]@bytes.co.za
He requested that I send him an email and also which rugby jerseys we would like and he will resolve the matter for me. I did send him an email yesterday...informing him of the history of this matter.

Up until today I have not heard from Vodacom or Kabelo Molusi with regard to my two rugby jerseys and when I will be getting them.

This is very poor service from Vodacom and from Rugby Retail.

We paid R5700.00 end of August 2017 for our contracts and they debit our account no matter what but when it comes to customer service they are pathetic.

I have no words. Just that I am extremely disappointed in Vodacom and Rugby Retail.

Anelle van Heerden
[protected]

Ec-0cwe-27tku2 cancellation - [protected]
This contract was taken out with autopage, which was taken over by vodacom. Vodacom had no history on autopage clients!
All I had was the reference on the debit order "vodacom [protected] na149055".
Vodacom took years to tell me what this debit order was for.
Found out that it had come up for renewal in 2010. Nothing was done and debit orders continued @ r800 /month.
Once we found out what it was it was also discovered that it was not/had not been used for years!
Cancellation was requested and still billed for 1 months notice!