Vodacom
reviews and complaints

I am very disappointed and angry at the same time i closed an account March, i was requested to pay the remaining balance of 5rand to close my vodacom cellphone contract account at vodacom centurion mall. To my surprise i receive sms's stating that my account is on arrears and i must pay R610 :( . Im greatly disappointed with how vodacom treats its clients. there is lack of communication to clients, no notifications are given to clients about their account, i would like you to please re-solve this issue because i am not going to pay R610 for something which i no longer use.
Client number Acc :9l4158547

I bought 100mb of data yesterday. I haven't even been using my phone at all and a half hour later I receive sms'e that I have 30mb of data left. All my phone's settings is correct and nothing but nothing uses data on my phone if not on wifi. The day prior to yesterday I also bought 100mb which was also depleted within in minutes without using the phone. I even use facebook in free mode so they can't even blame it to data usage for facebook. If you lodge a complaint about this the staff is rude and says there is nothing they can do. When are you going to stop stealing the data vodacom?

I had closed my vodacom account many months ago and had also been email a statement with a zero balance but yet i have received an invoice today with an amount of R542 which i am not sure how it was dreamed up. This is frustrating and a waste of my time, their calls are supposedly recorded yet they cannot get their act together. I have had a terrible experience with this company and would never subject myself to any of their contracts again.

I have been an old customer of Vodacom. Last year I called Vodacom to cancel my long-standing contract. The consultant managed to convince me to stay with Vodacom and offered me a cheap package for R79 per month. I agreed but notice that i have been billed R197 for the past year. This is not what was agreed and not what I purchased. I called the call center at 082111 and was sent from one consultant to another to another and had to repeat myself to frustration... I have also emailed the Vodacom Dispute alias as this is Fraud. No response to date... Extremely poor service from Vodacom and no feedback around my refund either.

SR [protected]

We have been having intermittent problems with the internet connection from the service above. The line keeps dropping and it is now getting to the point of ridiculous. Since installation I'd say we had but a few "good" days. the rest has been a nightmare. To make matters worse, I have lodged complaints with both the call centre and with the project management teams verbally and electronically and we are simply getting no feedback. There is clearly a major problem and nobody even has the decency to let us know where we stand. Also when we go to the link to check our balances, it is offline. the service is simply not up to standard and I fail to see why we should pay for such a shoddy service.

Vodacom had suspended my Phone since July the 3rd i had to send my complaints to different complaints sites..my cellphone was not active since July The 3rd. normaly i get R110 airtime and When my phone got activated i only got R110 for this month only and for last month i did not..i called vodacom and complained about it and They told me... I had Subscribed to ...(live) which i did not Even knew about. all my air time was gone how? i dont know because my Phone was not activated. vodacom only activated my Phone on the 25th of August..when i checked my balance it was only R110...and Worse part vodacom did not call me to tell notify me that my Phone was active. nor called me to apologise about The inconvience They caused.. still waiting for Their call to explain why did they suspend my phone and why did they deduct so much money from my account, they cant just keep quiet as if nothing happened... they need to explain to me so i Can understand why did my name ended up on ITC...and they should call me and tell me thatmname was removed from ITC. thank you!

Tel [protected]

I have handed my S7 in for a Screen repair.

I have a insurance that Vodacom suggested.

Yet I receive an sms for the full claim amount. Thus Vodacom is not making use of the insurance at all.

also the sms that is send has a call back number [protected] which I had try to call back to find out why they are not using the insurance.
The number keep on disconnecting me.
Job number [protected]

Please investigate and give me feedback

Thanks
Johan

I purchased 1gig of data on 25 Aug and without notifying me that my data bundle is depleted (which is impossible), depleted my airtime of R50.00 which was loaded at 1:45am on 28 Aug. I literally only activated my mobile data, I didn't check messages and I have no apps running in the background.
This is ridiculous! And of course as usual nothing will be done about this because that is what Vodacom does.

I bought data and airtime for the below mentioned dates, but i have never been able to use the data. Every time i load in, the data will disappear. This happened for the month of august for the below mentioned.The airtime was for R29 on 22 august and airtime for 25 of August for R15 and data for 26 of august was 300 MG. I called the call centre customer care immedeately but they said the system had not been updated. The cellphone number is [protected]

Vodacom repairs centre in pietermaritzburg failing to fix my phone. I already sent it 3 times to vodacom each time it comes back they say it's fine as they can't find the fault but the phone still has a big problem. Job numbers as follows: [protected]; [protected] and [protected]. Please call me on [protected] to solve this problem. I am tired of running up and down to vodacom as they are not solving the problem. Instead they are making me like a fool.Terrible service from Voda repairs centre at Midlands Liberty Mall in Pietermaritzburg . I'm currently up receiving terrible news from Vodacom repairs centre in Pietermaritzburg (Pietermaritzburg Liberty Midlands Mall - Vodacom Repair Centre). ON THE 16TH OF JULY 2017 I HAD SENT MY SAMSUNG S3 TO THE VODACOM REPAIRS CENTRE IN PIETERMARITZBURG. THE PROBLEM WITH THE PHONE WAS THAT IT WAS FREEZING ALL THE TIME AND WAS GOING OFF ON IT'S OWN. THE JOB NUMBER FOR THAT REPAIR IS ********** 0. VODAM PIETERMARITZBURG SEBT MY PHONE TO THEIR TECHNICIANS IN UMHLANGA. ON THE 24TH JULY 2017 VODACOM INFORMED ME THAT MY PHONE IS READY FOR COLLECTION. I HAD PICKED MY PHONE UP. VODACOM PUT IN A NEW BOARD IN MY PHONE AND IT SEEMED FINE BUT THEY FIXED ONE PROBLEM AND THEY SENT IT BACK WITH ANOTHER PROBLEM. FROM THE TIME I PICKED MY PHONE UP THE PHONE DOES NOT READ MY MEMORY CARD. I WENT BACK TO THE REPAIR CENTRE AND INFORMED THEM OF THE NEW PROBLEM. WHEN I INITIALLY SENT THE PHONE IN THE MEMORY CARD READER WAS WORKING FINE BUT SINCE VODACOM TOOK THE PHONE IT DOES NOT WORK ANYMORE. VODACOM THEN REBOOKED THE PHONE IN ON 12TH AUGUST 2017 WITH NEW JOB NUMBER ********** 2. THE PHONE WAS THEN RETURNED THE PHONE TO ME ON THE 18TH AIGUST 2017. I WAS FUMING WHEN I TESTED MY PHONE AT THE REPAIR CENTRE AND IT WAS GIVING THE SAME PROBLEM WITH THE MEMORY CARD NOT READING. I TRIED NUMEROUS DIFFERENT MEMORY CARDS AT THE REPAIR CENTRE AND IT STILL DIDN'T WORK. I WENT AND BOUGHT A BRAND NEW MEMORY CARD AND TRIED IT INFRONT OF THE VODACOM TECHNICIAN CONSULTANT AND IT STILL DIDN'T WORK BUT IT WORKED IN THE CONSULTANTS PHONE. VODAM THEN REBOOKED MY PHONE IN AGAIN ON THE 19TH AUGUST 2017 WITH JOB NUMBER ********** 4. THEY ADVISED THEY WILL ENSURE THAT THE PHONE IS SORTED OUT. I PICKED UP THE PHONE FROM VODACOM TODAY 26 AUGUST 2017 AND THE PHONE STILL HAS THE SAME PROBLEM WITH IT NOT READING THE MEMORY CARD. I AM NOW TIRED OF MY PHONE GOING UP AND DOWN TO VODACOM LIKE A DAMN YOYO. I WILL BE GOING BACK TO VODACOM AND THEY BETTER REIMBURSE ME WITH A NEW PHONE AS I AM NOW TIRED OF THIS. AS A CUSTOMER I HAVE RIGHTS.

This is being a Nightmare
Fraudulent Cell Phone contract was opened in my name. Ok these things Happen
i phoned vodacom on the 11th June, they have not resolved this up today
every time you phone you get transferred to another section then that section transferred me back to the original section.
This month they going to debit me An extra R1058 FOR THIS FRAUDULENT Number.
No one has help me resolve this, Vodacom in my eyes is completely incompetent
I have given them an affidavit from the police, even went to vodacom,
and guess what they also couldn't help me
my last resort i been to my bank and cancelled my debit order and i will wait for them to phone me.

On 27 Oct 2016 I did an upgrade to Samsung Galaxy J1 mini phone via Talkabout Cellular North Ridge Mall, Bloemfontein their invoice T001082774. Vodacom account number I [protected]
I have had numerous problems - overheating and incessant dropping of calls (mainly Whatsapp but also on landline connections), unsolicited forwarding of photos and messages.
First complaint, lodged in Bethlehem was investigated by in-shop technician who pronounced 'no problem'. Later also in Bethlehem referred for repair 25 Feb 2017 Seq No. 1675696 refers to 'all previous problems persist from job [protected]" returned 27 Feb with Test Script GS D9018.RBT as 'repaired device' Returned to Talkabout Cellular in May /June and returned 22June 2017 with a new Sim Card [protected]. My query was handled courteously by consultant Westus.
Overheating seems to be resolved but today interruption to a connected call with a voice mail message from a name in my address book. I have established that this person was not attempting to contact me. I have had numerous interruptions from various sources since having this phone.

I am totally frustrated with this USELESS phone and feel that attempts to resolve the difficulties could go on forever. Surely a replacement is the answer !

I received a sales call on 07.07.2017 where the sales person, I think, deliberately mislead me in believing that I would keep my same number with the offer he made me and I only found out on 04.08.2017 that I in fact got a new number, when I went into the Waterfront Vodacom store for the third time.
I logged a dispute on 06.08.[protected]) when I found out that I got a second number and not an upgrade on my current number. No reference number was given when this dispute was logged.
No one came back to me so I tweeted Vodacom111 and someone came back and said the Rewards department will cancel my contract and contact me.
After some time I still did not get a call, I tweeted again, and I was informed that the contract will not be cancelled as I agreed to this new contract. What I understood I was agreeing to, was that I would keep my current number, but that I would get a Samsung tab and 200 minutes per month for 24 months. During this sales call I was told that I will keep my number at no point was I told I will get a second number. I did not understand how the tab and my cellphone would function on the same number, but the sales person could not (or would not) explain this to me, because if he just said there will be two different numbers and you can cancel your current number, I would not have agreed to this new contract. I have had my current number since 1994. I don’t want a new number and I certainly don’t need two lines.
I still have not had a call back from the dispute I logged. When logging this dispute I requested that I too wanted to listen to this sales call again. The lady informed me I could go to my closest store to have a listen. She did not even ask which store that would be. I would still want to listen to this call, if you can inform me when and where I can do this or maybe you can e-mail me the audio file.
I want to speak to someone that has listened to the sales call and that is in position to make decisions.
I am happy to have this 24 month upgrade on my current number.
Also I received the new device on 14 July and was charged for the full month of July. Is that also stated somewhere in the small print that one would get charged the full month even though I only have the device for part of the month?
This is not the first time I have been bullied into a contract I did not want from Mondo and if this is not resolved I will be going to the ombudsman and logging a complaint.
Looking forward to a quick response.
Susan Hoffmann [protected]

Gooday, i hope that this mail will get Vodacoms att. I am deeply concerned at how you abandon your good customers!For 3 months i mailed you, hello petered you, sent affidavits, put in writting that as pensioners we could not afford current contract, only to be told today i could do a migration! My question " why did nobody at customer svs, business, accounts, solutions and many more consultants (3 mnths) worth and weekly calls and 1hr25min today... could have told us this 3months ago? Why did you as service providers not offer this alternative solution 3 months ago! We have 2x contracts currently with you, all family and friends have contracts! We have been excellent credible account holders for 20yrs plus, and this is the treatment we get! I am at the end of the long road we have travelled with vodacom!offer a credible solution! Check your logged queries and complaints... i have to repeat 3 months of hard work that i have done to keep in contact with you!FOR GOODNESS SAKE do something to keep your customers! Account has got out of control now, which could have been avoided 3 MONTHS AGO!

Date of the incident: 17 July 2017
Client number: [protected]

On the 17 July 2017 I was robbed and my phone was stolen. I went to Vodacom 4 U at the Glen Shopping Centre, where I requested for a sim swop to be done. Where upon I was told that the phone was on a contract belonging to a business therefore they would need a letterhead of authorization. Which I proceeded to do and the company sent the letterhead. Yet to no prevail, I then get told that I would have to pay the R63 for the sim swop and a further R380 for the arrears on the account which I proceeded to do. After paying the R443. I get told that it's going to take an hour to do the sim swap. So I went about doing my other business and returned an hour later. Whereby I get told that she still waiting for a response as there was a error if I wouldn't mind they will rather call me to come pick up the sim card as to having me wait around. So I left and went home and await their call.

It's now almost two months later. Nobody has bothered to call me and I find this highly appropriate. As I had given them 3 numbers where they could call me.

Yesterday 23/08/2017. I called Vodacom and was told the sim swap was done, but now they have lost the sim card, can't relocate it and having trouble to do another sim swap and this after I had already paid so much money. I would really like for this matter to be sorted out because as I told the sales lady I use that number for my business. So I'm loosing busy due to not having that number that is linked to everything including my emails which is most important and the data that I get with my contract every month, I have now also lost.

I've had no problem with Vodacom so far. But this incident has left me highly unsatisfied and huge knock in the pocket and just no solutions have been brought forward.

Regards
Lorraine jansen

Hi,
When the Samsung S7 released on the 11/03/2016, I upgraded my contract,
and was told I would receive the 24 months warranty ADH,
this week my phone got damaged, and now I am told the ADH was for 12months only. I was under the impression that it was 24 months as I was told and demand that my phone be repaired as now they saying it was 12 months

I am a business customer. I have been charged for 5 Wifi-routers that was sent back within 4 days of delivery as the consultant did not give me the correct information. Vodacom ordered the collection and I have the supporting email that returning the items was not a problem. However after 6 months speaking to different people in different departments that keep calling me asking if I am satisfied with their service (seriously not) I am still charged for these routers. This must be the worst customer service ever. I am due for upgrades on a few of my company phones and am looking at other service providers to move my business contract to because of the mismanagement of my account. If I am having this type of trouble on a business account I feel other Vodacom customers very sorry!

This is my second compliant regarding an upgrade on [protected].
The confirmed upgrade is R499, the first communication I received following the upgrade was for R966. I logged a compliant and still have not received an explanation for this? I got SMSs but no decency to contact a very unhappy customer.
I know receive an account for R800, I refuse to pay more than the confirmed upgrade of R499!
What are you people doing? This is absolutely frustrating. Clearly you don't have a customer centric company on profit centric!
I will NOT pay R800.
Contact me on 0091 [protected] within the next day

Good day,

On Monday 21 August 2017, i was an affected client like many other clients, with the disappearing data, the data that went missing was 2gb which i purchased on Saturday, on Monday upon realizing my data is depleted i purchased more. Tuesday morning i called Vodacom they advised it will be reinstated by end of business, which did not happen.
Wednesday i called to advise that, that i was not refunded and they escalated my problem in the interim i received this call logged reference number - AJ-UCG7-JS1W6, advising someone will contact me in 48 hours, i am still awaiting someone to call me and whilst waiting VODACOM suspended a prepaid account... when i try and make outgoing calls, i get a voice prompt messaging service saying my account is suspended, Vodacom's customer service manager advised i ask for this.
please can someone contact me ?

I can probably account for 4 occurrences where my data bundles were immediately depleted after loading them. I initially thought it was some of my apps, but even after switching everything off/disabling cellular network to all apps, I still received a SMS seconds later informing me that my data has been depleted. That's real money, all gone. With no explanation. This is definitely not what one expects when you use the service of a service provider that claims to be one of the best. Please help Vodacom. Anyone actually.