Vodacom

In 2020 I got a debit order that I did not know about, I went to the bank and investigated and was told it's vodacom, I requested the bank to reverse it as I didn't know what was that all about. I then called vodacom to enquire and the lady informed me that I bought 2x samsung Galaxy phones which I stated I did not purchase any phones. She then said she will forward my call to vodacom fraud department, the guy on the line asked me if I had lost my drivers license, I said no my drivers license is with me and he asked me where do I stay and I indicated that I stay in Witbank and he mentioned that the incident took place in Cape Town and requested that I send him an email with my driver's license to confirm which I did and he told me that they will stop all transactions and he said I must go to my nearest voda shop which I did and I file a complaint and was issued with a reference and confirmation of cancellation. In 2022 I get a call from vodacom informing me that I owe R43k and why did I not pay my bill, I explained that I did not purchase any phones, she tells me that I have been handed over to their lawyers. I then get a call from vodacom lawyers and the same story and I explain myself and the lady request that I forward all my documents to vodacom enquiries and include an affidavit which I did. Now in 2023 I have been handed over to Burnard Raaff and [censored] and they are now sending me to court. Honesty this is not right that you must be summons for something that you did not do and vodacom is not taking any accountability for their wrong doings and dealings.

We had an outage in my ares, I phoned the fiber line and told not to worry as it will be resolved. Two days later a call was finally opened after another phone call upon which I was told the matter would be escalated as I was "left" behind post the resolution of the outage. 4 days today I am still waiting on resolution and feedback and now I'm told that the ticket has not yet been assigned to a technician, what exactly am I paying for? Do I cancel my contract and move to telkom, or will the matter be resolves today?
Vodacom: Vodacom: Service request SR230202-771270 update No Reply (2-TDLGQ5O).

For the past weeks i cannot seem to get anybody to help me solve the problem of my sim/network that is blocked. I cannot make any call from mobile nor recieve any due to the network being blocked.

I went to my nearest vodacom branch but they couldnt help.

If in any way it is blocked due to my arrears of advance, please let me make a '"promise to pay"" statement and unblock my network as soon as possible.

The number in question is a number i have for years so everything , account etc. ,is depending on that number hence that i use it for work groups also and i am falling behind.

Please advise on this matter it is rather urgent

Mobile number: [protected]

Email: [protected]@gmail.com

Regards

NJantjes

Vodacom employees added equipment to my account without my knowledge. This is fraudulent activity and I've been calling then since December to have this sorted. They keep closing the queries without actually resolving it. It now shows I need to pay R4821 when it should be approximately R1000. They pretend to not hear me when I call, yet they close the queries. This is stealing and I need a COMPETENT person to deal with this immediately!

Help

From 1 January 2023 it's been billing me R3 a day for "Entertainment Services". I don't live in South Africa anymore and I'm simply leaving my account open until my handheld is paid off, I never signed up or agreed to ANY such service, it charger over R500 to "register" for this service. I've managed to cancel, but it has taken over R600 already. I don't get any replies to emails and I can't phone (since I live in Oman). My normal monthly bill fee is also not going off. I've tried paying via the App with my card, but it keeps redirecting me to the home page.

I have never met anyone as unwilling to help someone as the people working for Vodacom.

I have had the same number ever since i got my 1st phone more than 15 years ago. This is the only way i have for anyone to contact me. Now i am informed (after i called them 2 weeks after the incident happened) that my number has been deleted for non payment.

I get it I am guilty. My partner suddenly lost their job over 2 years ago and i have been supporting a family of 3 on a R3000 salary so i did not have money to contribute towards my account.

I am phoning kindly not losing it over the phone hearing out what they are saying as i understand they are a call center and this is not their problem, but i am asking for a way to resolve this and i cannot be assisted getting rude answers or no answers at all. After showing how unhappy i am, i even get asked to hold the line to rate my service.

Well here it is, the service is useless in the 4 odd years i have had a vodacom contract i have never had a pleasent experience when speaking to them in the phone.

I het suspending or blocking a number for non payment but deleting it and being told explicitly that i will NEVER be able to use this number again is pure rubbish

Today 02/02/2023 my number has suddenly been deleted without any warning.
I have had this number for over 20 years, I ported it from cell-c.
I went to vodacom they could not find my number on the system, they gave me the legal department's number... I contacted them right away and a very unhelpful lady who sounded as if she was happy about this, she just said there is no way ever I can get this number back. I have been paying the areas every month.
I cannot believe that this can be done without some notice.

We have been engaging with your contractors to resolve the email issue. The email has been down since Dec 2022 and still not resolved
The main issue here is the OTP is sent to this account to pay SARS, UIF etc.
As a result, this is not being done and we are now non compliant!
We have tried many times to get this resolved in a decent manner, but now this to getting very frustrating. We are also not responding to clients on time
Please attend to this asap.

On the 18th of November i recieved an email from a vodacom employee confirming that my account has been cancelled. email from Eaghan Busch, Vodacom (External)

In december a premium was deducted not sure what for because i was under the impression novembers premium would be my last deduction.

Anyways I called vodacom in Jan 26th to query this and i was told my account was not cancelled and i would need to cancel my account again; spoke to :Moegamat Isgaak Hendricks. i told him that i need this account to be cancelled back dated. he refered me to the cancellation department.

today i recieve an email from the cancelation department confirming that my account would be cancelled end of february as i need to provide 1 months notice : SR230127-74571 email from Nolubabalo.

I am not sure why everyone seems to ignore the fact that i emailed vodacom in November and its their error that my account has not been cancelled. I will not give notice and request that this account be cancelled in december and that i get refunded.

ID number [protected]

We have moved down from CPT to Krugesrdorp in December 2023.
We are an existing Vodacom Fibre customer for more than 7 years now.
I have given notice that we are moving to Vodacom in December and that the relocation need to happen.
I made contact with Vodacom on the 03rd of Jan 2023, and they gave me the assurance that the installation will happen ASAP.
I have followed up weekly and every single time the issue is escalated with a new reference number...
The latest reference number is SR230123-727707
I am so disappointed in the service we have received from Vodacom.
I have paid for the full month of Jan 2023 and have not had any Wi-Fi.
I have sent several emails to Vodacom customer complaints service, no one is even calling me back.
None of the Vodacom consultants can give me a date or an estimated date as to when this installation will take place.

Hi

My cellphone number [protected] was hijacked/stolen this morning (25 Jan 2023). Someone processed a sim swap and Vodacom completed the process. After the sim swap was successful, this criminal hijacked my WhatsApp account and messaged everyone asking for money. I am based in Kempton Park (Johannesburg) and have never been to Mpumalanga, however, the criminal who claimed to be me had withdrawn requested e-wallets/cash sends from my contacts at Mpumalanga province - Tsonga Mall. The cash withdrawn amounts to a total of R2500 which was deposited by three people (R1300; R800; and R400). I contacted Vodacom and the lady reversed the sim swap. I need Vodacom to investigate and respond to the following:

- What steps did Vodacom take to activate this sim swap?
- How were security measures circumvented? What about audio passwords and verification questions? What/How were phone numbers submitted to formalize a sim swap?
- What process do I need to follow to claim the R2500?
You can contact me on the same number [protected]) for feedback.

Please see mail that I have sent Vodacom - without getting this resolved:

Case number: RCO325435 - a robot sends a reply where you can add your case number - then you get the same mail back - this has been escalated. They don't even read the mail you send. Please help me this has been going on for weeks! I have spoken to a Manager (at last someone phoned me back: Aston Pillay. Same story - my case has been escalated. I have numerous contracts with them but I can not get a new handset for my daughter.

"I am furious at this moment. I have been dealing with the Vodashop for all my years. Now all of a sudden Vodacom phones me and ask me to upgrade.

Now that I have a problem the Vodashop refuses to help me I have to phone Vodacom! After 54.4 minutes on the phone with Vodacom – they told me I am in the wrong department I have to phone Vodacom Rewards? I have all my contracts with Vodacom – why can the shop not help me?

I have been phoning for a week and a half and I am still waiting for the feedback on RC0325435. I told them it is urgent my daughter is without a phone and need this to be resolved. I am paying for a contract but no one wants to help me.

No ons is interested in assisting me – everyone has excuses – all the time it will be escalated and someone will phone me – no one up till now.

Today I have been on the phone forever and apparently her manager (Phindile Ondo) is in a meeting (for the entire day!) and then when I phone again because she has still not phoned me back, then the manager is on leave? No one wants to transfer me to a manager. I have been cut off, phoned again, cut off, etc. Then I phone [protected] and speak to the receptionist (Kim Besketsamy) – she will send a mail again (escalating it again) – I think you guys have been programmed to say that. Why does not even the receptionist have the managers names and number to contact them and ask them to phone me?

I have spoken to so many people and no one is helpful! The manager was supposed to phone me before 5? Why can no one transfer me to someone that can get this resolved? Apologies for spelling : Nobohle Gobo, Timmel Naidoo, Lebrino Maega, Nisha Bagwaneersaa, Mikail Daniles (he told me it will be resolved in 48 hours).

Can I get a manager to get my recordings tomorrow morning and phone me before 09h00 to resolve the issue? Thank you.

I will never, never again take out a contract with Vodacom rewards.

Renie Geldenhuys

[protected]"

renie.[protected]@santam.co.za

2022 July i took up an insurance when i applied for a new cellphone contract (HUAWEI NOVA 9 SE) with Vodacom. i was already having another contract with them for another device (Samsung A32) which i lost but was still paying for it. when i applied for the new contract i insured it so that what happened to my previous device wont happen again. the new device than was damaged cracked and needed to be fixed which to my knowledge is covered and will be fixed by the insurance with vodacom. it is only today that i found out when i got the insurance the agent who assisted me insured the wrong device which i lost meaning all along the new device was never insured but i was paying for it as i was billed every month. now the insurance company with vodacom refuses to pay for the phone. all i want is my insurance money that i was paying to be paid back to me as it fraud what they did to me

Dear Vodacom Fibre.

I have kept my mouth long enough. On 1December I contacted you to say we are moving premisis and I need my fibre line switched. My fibre needs to run through OpenServe now. Open Setve came to the new house on the 3rd of December and did their bit. I was told that it takes 14 working days for my rooter to be delivered. Which would have been no later than 23 December. We are on the 13th of January now and I am still no where with Vodacom. If I do not have an answer on when my rooter wil be delivered by 13:00 today I will cancel my contract with Vodacom Fibre and moove on. I have had absolutely enough of poor service. My SR no so you can look everything up on my profile. SR230103-666085

JJ Willemse
[protected]
[protected]
I started picking up problems with phone. Freezing and now cannot recharge due to "defective / wet port. Phone was never in water / rain.
Upon taking it to cell phone repair the technician showed me that it is a"demo phone"and should not have been sold to me as part of my contract.
It is written on back cover :" Live Demo Unit not for sale"
Phone Detail : Samsung A52
Detail can also be followed up with the store where the contract was done : Vodacom East Rand Mall.

Why is there no Wi-fi or cell phone coverage from Vodacom in Oranjeville now for days. We only get coverage early 5.00 am morning up to 6.30 am in the morning. The rest of the day there is nothing. This cannot carry on as we are pensioners and need to be able to have access to our cell phones. If Vodacom cannot give us a service here, could you please inform us so that we can move our accounts to someone else who are willing to accommodate us with a service we need.

I thank you

Adri du Toit

[protected]

Maryke Roberts

I am an existing customer wanting to apply for a new contract, thinking it's more business for Vodacom,if I knew I'd receive such pathetic service from the arrogant sales department I'd never even bother applying,I'd rather apply with a different service provider. The lady Ayanda has no telephone etiquette and sure as hell doesn't consider Vodacom loosing customers. it has been confirmed that she cancelled my application,glad your calls are recorded for you to listen to the pathetic service rendered. Vodacom needs to skill their consultants honestly.

Hi, I have an email trail dating back to Nov 15th 2022 - requesting to move to Red VIP line.

Dealing directly with the Executive Office ([protected]@Vodacom via emails to 'Shameel. [protected]@vodacom.co.za - gentlemen's name is Thato).

No responses to emails, no appointments been kept for calls.

it is absolutely ridiculous. I am happy to receive a refund and move to another services providers. atter 15 years to receive such terrible service is clear that Vodacom does not value their clients.

Vodacom is absolutely dismal with their service. it's been over a week with multiple calls to the various departments, cancelations, accounts, after sales, customer services, even the outsourced company, was told I would contacted in 24 hours, that was on the 4th, and I am still waiting. so far everything consultants have told me are lies. was told my contract will end on the 30th and I have the month to finish my airtime and Data. My contract was ended on the 03.01.2023 meaning I lost all my airtime and data on both my numbers. I have been calling and speaking to consultants since and everyone just transfers me to different departments with no solutions. I will not be paying for something I did not receive after clearly asking if I would loss my allocation and being told I would not as contracts are only ended at the end of the month. now I cannot access any contract consultant as my number comes up as a prepaid service, I have asked to speak to supervisor with no luck as consultants lie and put me back to a voice prompt which is of no help to me as I just get cut off when choose the speak to a consultant. Calling and waiting on the line for 45mins or so and having had multiple calls, with no solution. I either want my allocation that was taken away or I want a refund for the month, but I will not be paying for something I did not use. email me on [protected]@gmail.com

I ported my pre-paid MTN number [protected] over to Vodacom on the 11 Nov and to date, which is almost 2 months my number is not working – I can't make or receive calls. SMS also not work.

I have logged many calls with their porting dept and also called the customer service number - all that has been in vain as I still cannot ‘use’ my number. It doesn’t even allow airtime to be filled. I visited a Vodacom store, and they too could not help – but logged another call with their service center – no call received from them, nor have they sorted out this issue, yet they are closing all the calls that has been logged.

The Call agents do not know who the manager is – they only know of a supervisor – Sello – who one can never get a hold or nor does he return any calls☹. The service has been nonexistent.

On one of the calls that I made to the porting department –7 December at around 16.35 – 16.37, the agent didn’t even introduce themselves – they carried on with a conversation with other staff while I was on the line for over 12 minutes.

22 Nov A agent - Zama said that the rewards dept converted my pre-paid cell number to a contract and linked it to a business router. A cancellation will need to be done. I call was logged by the agent and I was to wait 48/72 hours. 23 Nov - called the same agent and she confirmed that the cancellation has been logged: Ref [protected]. Called back as I still can't use my number and was told that the cancellation was not actioned and I need to wait another 48 to 72 hours.

Nothing has been sorted, I still can't use my number and I am not getting any joy from Vodacom