Vodacom

We have moved down from CPT to Krugesrdorp in December 2023.
We are an existing Vodacom Fibre customer for more than 7 years now.
I have given notice that we are moving to Vodacom in December and that the relocation need to happen.
I made contact with Vodacom on the 03rd of Jan 2023, and they gave me the assurance that the installation will happen ASAP.
I have followed up weekly and every single time the issue is escalated with a new reference number...
The latest reference number is SR230123-727707
I am so disappointed in the service we have received from Vodacom.
I have paid for the full month of Jan 2023 and have not had any Wi-Fi.
I have sent several emails to Vodacom customer complaints service, no one is even calling me back.
None of the Vodacom consultants can give me a date or an estimated date as to when this installation will take place.

Hi

My cellphone number [protected] was hijacked/stolen this morning (25 Jan 2023). Someone processed a sim swap and Vodacom completed the process. After the sim swap was successful, this criminal hijacked my WhatsApp account and messaged everyone asking for money. I am based in Kempton Park (Johannesburg) and have never been to Mpumalanga, however, the criminal who claimed to be me had withdrawn requested e-wallets/cash sends from my contacts at Mpumalanga province - Tsonga Mall. The cash withdrawn amounts to a total of R2500 which was deposited by three people (R1300; R800; and R400). I contacted Vodacom and the lady reversed the sim swap. I need Vodacom to investigate and respond to the following:

- What steps did Vodacom take to activate this sim swap?
- How were security measures circumvented? What about audio passwords and verification questions? What/How were phone numbers submitted to formalize a sim swap?
- What process do I need to follow to claim the R2500?
You can contact me on the same number [protected]) for feedback.

Please see mail that I have sent Vodacom - without getting this resolved:

Case number: RCO325435 - a robot sends a reply where you can add your case number - then you get the same mail back - this has been escalated. They don't even read the mail you send. Please help me this has been going on for weeks! I have spoken to a Manager (at last someone phoned me back: Aston Pillay. Same story - my case has been escalated. I have numerous contracts with them but I can not get a new handset for my daughter.

"I am furious at this moment. I have been dealing with the Vodashop for all my years. Now all of a sudden Vodacom phones me and ask me to upgrade.

Now that I have a problem the Vodashop refuses to help me I have to phone Vodacom! After 54.4 minutes on the phone with Vodacom – they told me I am in the wrong department I have to phone Vodacom Rewards? I have all my contracts with Vodacom – why can the shop not help me?

I have been phoning for a week and a half and I am still waiting for the feedback on RC0325435. I told them it is urgent my daughter is without a phone and need this to be resolved. I am paying for a contract but no one wants to help me.

No ons is interested in assisting me – everyone has excuses – all the time it will be escalated and someone will phone me – no one up till now.

Today I have been on the phone forever and apparently her manager (Phindile Ondo) is in a meeting (for the entire day!) and then when I phone again because she has still not phoned me back, then the manager is on leave? No one wants to transfer me to a manager. I have been cut off, phoned again, cut off, etc. Then I phone [protected] and speak to the receptionist (Kim Besketsamy) – she will send a mail again (escalating it again) – I think you guys have been programmed to say that. Why does not even the receptionist have the managers names and number to contact them and ask them to phone me?

I have spoken to so many people and no one is helpful! The manager was supposed to phone me before 5? Why can no one transfer me to someone that can get this resolved? Apologies for spelling : Nobohle Gobo, Timmel Naidoo, Lebrino Maega, Nisha Bagwaneersaa, Mikail Daniles (he told me it will be resolved in 48 hours).

Can I get a manager to get my recordings tomorrow morning and phone me before 09h00 to resolve the issue? Thank you.

I will never, never again take out a contract with Vodacom rewards.

Renie Geldenhuys

[protected]"

renie.[protected]@santam.co.za

2022 July i took up an insurance when i applied for a new cellphone contract (HUAWEI NOVA 9 SE) with Vodacom. i was already having another contract with them for another device (Samsung A32) which i lost but was still paying for it. when i applied for the new contract i insured it so that what happened to my previous device wont happen again. the new device than was damaged cracked and needed to be fixed which to my knowledge is covered and will be fixed by the insurance with vodacom. it is only today that i found out when i got the insurance the agent who assisted me insured the wrong device which i lost meaning all along the new device was never insured but i was paying for it as i was billed every month. now the insurance company with vodacom refuses to pay for the phone. all i want is my insurance money that i was paying to be paid back to me as it fraud what they did to me

Dear Vodacom Fibre.

I have kept my mouth long enough. On 1December I contacted you to say we are moving premisis and I need my fibre line switched. My fibre needs to run through OpenServe now. Open Setve came to the new house on the 3rd of December and did their bit. I was told that it takes 14 working days for my rooter to be delivered. Which would have been no later than 23 December. We are on the 13th of January now and I am still no where with Vodacom. If I do not have an answer on when my rooter wil be delivered by 13:00 today I will cancel my contract with Vodacom Fibre and moove on. I have had absolutely enough of poor service. My SR no so you can look everything up on my profile. SR230103-666085

JJ Willemse
[protected]
[protected]
I started picking up problems with phone. Freezing and now cannot recharge due to "defective / wet port. Phone was never in water / rain.
Upon taking it to cell phone repair the technician showed me that it is a"demo phone"and should not have been sold to me as part of my contract.
It is written on back cover :" Live Demo Unit not for sale"
Phone Detail : Samsung A52
Detail can also be followed up with the store where the contract was done : Vodacom East Rand Mall.

Why is there no Wi-fi or cell phone coverage from Vodacom in Oranjeville now for days. We only get coverage early 5.00 am morning up to 6.30 am in the morning. The rest of the day there is nothing. This cannot carry on as we are pensioners and need to be able to have access to our cell phones. If Vodacom cannot give us a service here, could you please inform us so that we can move our accounts to someone else who are willing to accommodate us with a service we need.

I thank you

Adri du Toit

[protected]

Maryke Roberts

I am an existing customer wanting to apply for a new contract, thinking it's more business for Vodacom,if I knew I'd receive such pathetic service from the arrogant sales department I'd never even bother applying,I'd rather apply with a different service provider. The lady Ayanda has no telephone etiquette and sure as hell doesn't consider Vodacom loosing customers. it has been confirmed that she cancelled my application,glad your calls are recorded for you to listen to the pathetic service rendered. Vodacom needs to skill their consultants honestly.

Hi, I have an email trail dating back to Nov 15th 2022 - requesting to move to Red VIP line.

Dealing directly with the Executive Office ([protected]@Vodacom via emails to 'Shameel. [protected]@vodacom.co.za - gentlemen's name is Thato).

No responses to emails, no appointments been kept for calls.

it is absolutely ridiculous. I am happy to receive a refund and move to another services providers. atter 15 years to receive such terrible service is clear that Vodacom does not value their clients.

Vodacom is absolutely dismal with their service. it's been over a week with multiple calls to the various departments, cancelations, accounts, after sales, customer services, even the outsourced company, was told I would contacted in 24 hours, that was on the 4th, and I am still waiting. so far everything consultants have told me are lies. was told my contract will end on the 30th and I have the month to finish my airtime and Data. My contract was ended on the 03.01.2023 meaning I lost all my airtime and data on both my numbers. I have been calling and speaking to consultants since and everyone just transfers me to different departments with no solutions. I will not be paying for something I did not receive after clearly asking if I would loss my allocation and being told I would not as contracts are only ended at the end of the month. now I cannot access any contract consultant as my number comes up as a prepaid service, I have asked to speak to supervisor with no luck as consultants lie and put me back to a voice prompt which is of no help to me as I just get cut off when choose the speak to a consultant. Calling and waiting on the line for 45mins or so and having had multiple calls, with no solution. I either want my allocation that was taken away or I want a refund for the month, but I will not be paying for something I did not use. email me on [protected]@gmail.com

I ported my pre-paid MTN number [protected] over to Vodacom on the 11 Nov and to date, which is almost 2 months my number is not working – I can't make or receive calls. SMS also not work.

I have logged many calls with their porting dept and also called the customer service number - all that has been in vain as I still cannot ‘use’ my number. It doesn’t even allow airtime to be filled. I visited a Vodacom store, and they too could not help – but logged another call with their service center – no call received from them, nor have they sorted out this issue, yet they are closing all the calls that has been logged.

The Call agents do not know who the manager is – they only know of a supervisor – Sello – who one can never get a hold or nor does he return any calls☹. The service has been nonexistent.

On one of the calls that I made to the porting department –7 December at around 16.35 – 16.37, the agent didn’t even introduce themselves – they carried on with a conversation with other staff while I was on the line for over 12 minutes.

22 Nov A agent - Zama said that the rewards dept converted my pre-paid cell number to a contract and linked it to a business router. A cancellation will need to be done. I call was logged by the agent and I was to wait 48/72 hours. 23 Nov - called the same agent and she confirmed that the cancellation has been logged: Ref [protected]. Called back as I still can't use my number and was told that the cancellation was not actioned and I need to wait another 48 to 72 hours.

Nothing has been sorted, I still can't use my number and I am not getting any joy from Vodacom

6 January 2023 @ 11:23 - I've used the online chat service 'TOBI' and submitted my question relating to a Vodacom e-mail address to be used to submit a Vodacom Insurance Change of Insurance Cover Details form, but Lindi Sthembile Ndlovu did not provide any response, just left the questions unanswered. I include a screenshot of our chat below, where the question has still not been answered, neither did she respond in any way, not even to say that she will come back to me.

On 23 November 2022 we opened the following business contract with Magdalene Lutchmina:
Business Internet LTE: 20Mbps Uncapped + Router included @ R399.00 (Solution ID: P22117281709)
On 27 November 2022 I requested the following:
We would like to change our recently opened Business Internet LTE: 20Mbps Uncapped + Router included @ R399.00 contract to the following:
Business Internet LTE Black Friday 30Mbps Uncapped @ R299/month.
On 28 November 2022 Magdalene Lutchmina replied on my email with the following message:
"Email received. I will confirm the upgrade shortly."
I followed up asking for an update on the following dates:
30 Nov. 2022
1 Dec. 2022
6 Dec. 2022
On 7 Dec. 2022 I called 0821960 and asked to speak to Magdalene Lutchmina.
Magdalene Lutchmina was busy on another call and called me back after a couple of minutes. She informed me that she would escalate the matter and get back to me on 8 December 2022.
On 12 Dec. I sent the following email:

Magdalene,
You told me on 7 Dec. 2022 that you will get back to me by 8 December. Once again you did not.
Please provide feedback.
On 15 Dec. I sent the following email:
Please get back to me.
On 21 Dec. I sent the following email:
Hi,
This is not going to work. Please refer me to someone that actually care about client service.
Today is 05 Jan. 2023 and I still haven't received a reply.

On this day, 17 november 2022, for the 3rd day I have been calling creditors according to the debt rescue list to get balances and installments because we are withdrawing from the debt rescue. On the list of debt rescue there is an attorney, mbd attorneys, I phoned them to find out why debt rescue is paying them, and for what account. The consultant at mba mentioned it is for a vodacom account handed over in march 2022 – I was never approved for a vodacom account and as you can see according to your system there is none. According to mbd, the outstanding balance is r4097.00, I disputed and she mentioned that this should be reported at vodacom and might be possible fraud. I agree because I have been prepaid with cell c for more than 5 years.

I have been emailing vodacom fraud department since november and they only responded with a case number nothing after the 24th of november and now not even replying to my emails

query reference nrs #RCO323244 RCO323013

Vodacom ref nr [protected]

I have been phoning their call center and going into the Tygervalley Vodacom shop more than 5 times and everyone of the call center operators have no idea how to deal with this query and it is just causing more stress. shame on you Vodacom!

their marketing company Rewards co does the exact same by shrugging shoulders as no one has an idea of when this query can be solved. Surely, they must be better informed as to when stock is available before they make empty promises they cannot deliver on. to make matters worse now, they are incapable of fixing this problem regardless of not having the device I ordered. I suggested they offer me a replacement phone but when my device of choice is available to swop it around at their cost. it is as if this suggestion is asking them to commit murder. It is flabbergasting that such a big organization has so little space to rectify on their error.

Rewards co phoned me today the 5th of January 2023 and I was told that eventhough they see the my complaint in my favour there is notheing they can do about it, which is not acceptable anymore as they are merely confirming what I already know. I asked for a timeline to this problem and or a solution and the person merely answered how they are trained to do by giving evasive "don't know when " answers. it is not acceptable and I want someone senior in Vodacom to take over this query and please let them go to the call logs and the refnr of today being 260PQBH. Vodacom either has to give me an Iphone as close as to the one I ordered and replace it with the one I ordered as soon as possible as I cannot link the Apple watch which Discovery issued me and I will have financial reprocussions with them due to me not using the watch as per my agreement with Discovery due to Vodacoms lies. I really need to be taken seriuosly from my provider with whom I have been with since inception of cellphones in SA. i cannot believe such a big company has so little space to work in to rectify this as surely I cannot be the only person to whom it has hapeened.

I have cancelled my contract around 6 - 8 months ago. Then they kept on deducting money and I keep on calling and emailing that I want it back and they say they will cancel and reimburse me. They haven't so I stopped the debit order, so they switch off my signal and force me to pay. I pay every time and ask them to cancel but they don't for the past 6 - 8 months I cant seem to cancel anything

We moved from one complex to another and couldnt connect to fibre at home, we then called Vodacom from 01.12.2022 to assist and they said we need to fill in relocation form, they gave us SR number-[protected] on the 12.12.2022 saying with seven days someone will come and install, suprisingly that SRR number loaded under my husband name was for a company not for us and was cancelled, when I called again they sad they need to fix the name first because they cannot pick up our account via te sysem - bear I mind we have paid R1280.00 for the month of Decemebr that we have not used and till now the custoemr name is not fixed when uou call

I unfortunately have a contract with Vodacom, but they steal my data and loot my account, deducting whatever they choose to, regardless of the fact that we have a contract. When you try to phone you will speak to people who are bordering on retarded and completely unhelpful and will eventually cut you off. Unless you can afford to spend weeks of your life holding on endlessly and repeating your story over and over again to yet another retard, you have no recourse whatsoever. No ref nos are given, no record is keptof what is discussed, no promises made are ever kept. They are a criminal organisation. How can I get out of this contract with them as they are completely in breach of it?

Hi

I found my name on credit score with vodacom. I need clarity on what do I owe cause I dont remember having any contract with vodacom. I dont have any account with Vodacom any document received, but only appear on creditscore being put by Vodacom. Its only the screenshot I can add

My personal detail are as follows

Blessing Xolani Ngidi

[protected]

[protected]@gmail.com

[protected]

I'd appreciate to have my name removed from credit score

A telemarketer from, or contracted via Vodacom, phoned me to promote computers that were "reserved for certain top customers, with a certain scoring". The price was affordable and I decided to purchase two computers. One for myself, and one for my daughter. Due to the fact that I do not know anything about computers, I walked over to the head of our IT team to speak to the consultant directly. He confirmed the "specs" of the computers and told me it the "specs" are real, it is a great purchase. On the call he told me that this is "to good to be true". I assumed that Vodacom will not risk their brand and reputation and decided to go ahead with "what was sold" to me.

I received the two computers on the 21st of November 2022. There is a 14 days return period, and after showing the computers to the same IT person, I was rudely awakened to the fact, that none of the "specks" were as marked. The product way inferior than marketed to myself. In my opinion this is false marketing and nothing but lies...

The computer's were dully returned (within the said timeframe) and I simply did not have the time or energy to pursue the fact that I was lied to. That was that, but when my regular payments are done to Vodacom, the amount for the computers were also deducted.

After several failed attempts to rectify this via there customer care center and failed promises for Vodacom to return my calls with answers, I have decided that I am not going to waist my time, money and recourses to resolve this matter.

Please can you help me?