Vodacom
reviews and complaints

I ported my pre-paid MTN number [protected] over to Vodacom on the 11 Nov and to date, which is almost 2 months my number is not working – I can't make or receive calls. SMS also not work.

I have logged many calls with their porting dept and also called the customer service number - all that has been in vain as I still cannot ‘use’ my number. It doesn’t even allow airtime to be filled. I visited a Vodacom store, and they too could not help – but logged another call with their service center – no call received from them, nor have they sorted out this issue, yet they are closing all the calls that has been logged.

The Call agents do not know who the manager is – they only know of a supervisor – Sello – who one can never get a hold or nor does he return any calls☹. The service has been nonexistent.

On one of the calls that I made to the porting department –7 December at around 16.35 – 16.37, the agent didn’t even introduce themselves – they carried on with a conversation with other staff while I was on the line for over 12 minutes.

22 Nov A agent - Zama said that the rewards dept converted my pre-paid cell number to a contract and linked it to a business router. A cancellation will need to be done. I call was logged by the agent and I was to wait 48/72 hours. 23 Nov - called the same agent and she confirmed that the cancellation has been logged: Ref [protected]. Called back as I still can't use my number and was told that the cancellation was not actioned and I need to wait another 48 to 72 hours.

Nothing has been sorted, I still can't use my number and I am not getting any joy from Vodacom

6 January 2023 @ 11:23 - I've used the online chat service 'TOBI' and submitted my question relating to a Vodacom e-mail address to be used to submit a Vodacom Insurance Change of Insurance Cover Details form, but Lindi Sthembile Ndlovu did not provide any response, just left the questions unanswered. I include a screenshot of our chat below, where the question has still not been answered, neither did she respond in any way, not even to say that she will come back to me.

On 23 November 2022 we opened the following business contract with Magdalene Lutchmina:
Business Internet LTE: 20Mbps Uncapped + Router included @ R399.00 (Solution ID: P22117281709)
On 27 November 2022 I requested the following:
We would like to change our recently opened Business Internet LTE: 20Mbps Uncapped + Router included @ R399.00 contract to the following:
Business Internet LTE Black Friday 30Mbps Uncapped @ R299/month.
On 28 November 2022 Magdalene Lutchmina replied on my email with the following message:
"Email received. I will confirm the upgrade shortly."
I followed up asking for an update on the following dates:
30 Nov. 2022
1 Dec. 2022
6 Dec. 2022
On 7 Dec. 2022 I called 0821960 and asked to speak to Magdalene Lutchmina.
Magdalene Lutchmina was busy on another call and called me back after a couple of minutes. She informed me that she would escalate the matter and get back to me on 8 December 2022.
On 12 Dec. I sent the following email:

Magdalene,
You told me on 7 Dec. 2022 that you will get back to me by 8 December. Once again you did not.
Please provide feedback.
On 15 Dec. I sent the following email:
Please get back to me.
On 21 Dec. I sent the following email:
Hi,
This is not going to work. Please refer me to someone that actually care about client service.
Today is 05 Jan. 2023 and I still haven't received a reply.

On this day, 17 november 2022, for the 3rd day I have been calling creditors according to the debt rescue list to get balances and installments because we are withdrawing from the debt rescue. On the list of debt rescue there is an attorney, mbd attorneys, I phoned them to find out why debt rescue is paying them, and for what account. The consultant at mba mentioned it is for a vodacom account handed over in march 2022 – I was never approved for a vodacom account and as you can see according to your system there is none. According to mbd, the outstanding balance is r4097.00, I disputed and she mentioned that this should be reported at vodacom and might be possible fraud. I agree because I have been prepaid with cell c for more than 5 years.

I have been emailing vodacom fraud department since november and they only responded with a case number nothing after the 24th of november and now not even replying to my emails

query reference nrs #RCO323244 RCO323013

Vodacom ref nr [protected]

I have been phoning their call center and going into the Tygervalley Vodacom shop more than 5 times and everyone of the call center operators have no idea how to deal with this query and it is just causing more stress. shame on you Vodacom!

their marketing company Rewards co does the exact same by shrugging shoulders as no one has an idea of when this query can be solved. Surely, they must be better informed as to when stock is available before they make empty promises they cannot deliver on. to make matters worse now, they are incapable of fixing this problem regardless of not having the device I ordered. I suggested they offer me a replacement phone but when my device of choice is available to swop it around at their cost. it is as if this suggestion is asking them to commit murder. It is flabbergasting that such a big organization has so little space to rectify on their error.

Rewards co phoned me today the 5th of January 2023 and I was told that eventhough they see the my complaint in my favour there is notheing they can do about it, which is not acceptable anymore as they are merely confirming what I already know. I asked for a timeline to this problem and or a solution and the person merely answered how they are trained to do by giving evasive "don't know when " answers. it is not acceptable and I want someone senior in Vodacom to take over this query and please let them go to the call logs and the refnr of today being 260PQBH. Vodacom either has to give me an Iphone as close as to the one I ordered and replace it with the one I ordered as soon as possible as I cannot link the Apple watch which Discovery issued me and I will have financial reprocussions with them due to me not using the watch as per my agreement with Discovery due to Vodacoms lies. I really need to be taken seriuosly from my provider with whom I have been with since inception of cellphones in SA. i cannot believe such a big company has so little space to work in to rectify this as surely I cannot be the only person to whom it has hapeened.

I have cancelled my contract around 6 - 8 months ago. Then they kept on deducting money and I keep on calling and emailing that I want it back and they say they will cancel and reimburse me. They haven't so I stopped the debit order, so they switch off my signal and force me to pay. I pay every time and ask them to cancel but they don't for the past 6 - 8 months I cant seem to cancel anything

We moved from one complex to another and couldnt connect to fibre at home, we then called Vodacom from 01.12.2022 to assist and they said we need to fill in relocation form, they gave us SR number-[protected] on the 12.12.2022 saying with seven days someone will come and install, suprisingly that SRR number loaded under my husband name was for a company not for us and was cancelled, when I called again they sad they need to fix the name first because they cannot pick up our account via te sysem - bear I mind we have paid R1280.00 for the month of Decemebr that we have not used and till now the custoemr name is not fixed when uou call

I unfortunately have a contract with Vodacom, but they steal my data and loot my account, deducting whatever they choose to, regardless of the fact that we have a contract. When you try to phone you will speak to people who are bordering on retarded and completely unhelpful and will eventually cut you off. Unless you can afford to spend weeks of your life holding on endlessly and repeating your story over and over again to yet another retard, you have no recourse whatsoever. No ref nos are given, no record is keptof what is discussed, no promises made are ever kept. They are a criminal organisation. How can I get out of this contract with them as they are completely in breach of it?

Hi

I found my name on credit score with vodacom. I need clarity on what do I owe cause I dont remember having any contract with vodacom. I dont have any account with Vodacom any document received, but only appear on creditscore being put by Vodacom. Its only the screenshot I can add

My personal detail are as follows

Blessing Xolani Ngidi

[protected]

[protected]@gmail.com

[protected]

I'd appreciate to have my name removed from credit score

A telemarketer from, or contracted via Vodacom, phoned me to promote computers that were "reserved for certain top customers, with a certain scoring". The price was affordable and I decided to purchase two computers. One for myself, and one for my daughter. Due to the fact that I do not know anything about computers, I walked over to the head of our IT team to speak to the consultant directly. He confirmed the "specs" of the computers and told me it the "specs" are real, it is a great purchase. On the call he told me that this is "to good to be true". I assumed that Vodacom will not risk their brand and reputation and decided to go ahead with "what was sold" to me.

I received the two computers on the 21st of November 2022. There is a 14 days return period, and after showing the computers to the same IT person, I was rudely awakened to the fact, that none of the "specks" were as marked. The product way inferior than marketed to myself. In my opinion this is false marketing and nothing but lies...

The computer's were dully returned (within the said timeframe) and I simply did not have the time or energy to pursue the fact that I was lied to. That was that, but when my regular payments are done to Vodacom, the amount for the computers were also deducted.

After several failed attempts to rectify this via there customer care center and failed promises for Vodacom to return my calls with answers, I have decided that I am not going to waist my time, money and recourses to resolve this matter.

Please can you help me?

SR [protected].

My service at 122 Bushwillowpark Estate, 23 Bottlebrush Road has been cancelled for no apparent reason, Edenvale.

I have contacted your service department on Monday 19 Dec 2022 and the lady I spoke to promised that it will be resolved withing 24 hours.

After not receiving feedback, I called again on Wednesday and the Jason told me that this call has been cancelled and is now escalated to another department.

I called again on Thursday as I received mixed messages, and it seems like this is open ended and I don't receive any feedback on this matter or any date as to when this will be resolved.

My service has been down for quite some time now which is a huge frustration.

Please resolve this matter still today.

I have a Vodacom Business contract for delivery of internet service to my residence.

The services has been absolutely poor with very slow upload and download speeds and sometimes no internet access at all.

I attempted to find out what the issue was and if I could switch to another type of more reliable service.

The Vodacom Help lines are a waste of time and the process of trying to speak with alive person is atrocious. When I was able to finally able to speak to someone they were unable to help me. I went to the Vodacom office located at the Pick 'n Pay Center on the Bluff, 4052. The Vodacom staff could not find my contract details or any record of my account online despite the fact that I shared my monthly Vodacom Statement with them. After a very long wait I was informed by another Vodacom person over the phone that my contract expires on 21 March 2023 and they are very sorry about the poor quality of service or lack thereof but there was nothing they could do for me.

I have once again been met with disgraceful service from Vodacom.

I have just recently bought gaming products from the Vodabucks store for Christmas gifts for my kids. The process was easy enough and I was hopeful that Vodacom had eventually cleaned up their act. Nope... In true form Vodacom never fails to disappoint with their shoddy service, lack of communication and the sheer unwillingness to assist in any way.

I ordered 4 items, only 2 were delivered, if I go into My Vodacom app it shows that my order is complete. So now I've been dealing with Vodacom to try and resolve this issue and try get an answer on when the other 2 items will be delivered as they are Christmas gifts.

I keep getting cut off by the call center, a trick I know they like to do if they don't want to deal with the call. When I did get through to them they said they can't help me if I didn't pay for it via Vodapay, however I bought the item from My Vodacom App in the Vodabucks store. Way to go Vodacom... you may as well close down your call centre, they just promote a lack of trust with your clients.

I eventually got hold of the rewards department who had to keep asking that I repeat myself because the music in the store was so loud. When I asked when the balance if my order would be delivered, the response I got was "I don't know". They apparently will only look at my complaint in 14 working days. How does this constitute as a rewards program. I am short 2 items that I have paid for with absolutely no idea if I will ever get them or a refund.

Please would someone contact me as soon as possible, I now demand an answer before I londge a complaint to a higher board that will hopefully look deeper into your rewards program

Vodacom phone use and said we have to pay R4877,69 other wise they are going to block the number. We ask if this is the total amount and he said yes. So, we make an arrangement to pay that amount on the Friday because we are saying on a farm outside Thabazimbi. We went to Thaba mall and pay the amount as ask to clear our account. The guy at the store said we must check in 2 hours then the phone will work again. As we struggle for hole weekend to get the phone working nothing happens. As we phone on Monday the guy at the account department told us that they deleted bought the numbers on this account. This number was already on prepaid [protected] that we use for over 20 years already. All our business contacts have only this number, now we are losing a lot of business and struggle to pay our accounts. They said they cannot recover this number. Please this is very imported to use to get this number back...I left mtn to get a Beter serves at Vodacom and no i am very disappointed. Please can you help us with this.

EE Lamprecht [protected] please contact me on [protected]

Good day,

Account number: I0466700

I currently have 4 contracts with Vodacom but with additional sim cards that receive data. I recently received a call from one of your consultants asking me if I wanted to take the promotion of upgrading data from 1 & 2GB to 5 GB on two of our numbers and to cancel numbers that were not in use.

Which I agreed to but only one of the numbers are now receiving the 5GB instead of both.

The number that’s receiving the 5GB data is [protected] but number [protected] should also receive the 5GB not only 2GB as agreed.

Then the numbers that are not in use that needs to be cancelled is [protected] and [protected] but now instead of cancelling these two it has increased which I did not agree to.

I repeated myself continuously to ensure the correct numbers receive the data and to cancel one of the numbers not in use but I see now that there are two numbers not in use that needs to be cancelled.

Could you please urgently rectify these issues and please contact me to discuss anything on [protected].

I have been a loyal Vodacom customer for years now and I want to keep it that way. But if my account is not rectified I will have to move my contracts to another service provider.

Looking forward to hear from you.

Kind regards,

Chantele Pitzer

[protected]

I went to Vodacom East Rand Mall on tuesday 06 December 2022, and I did a duel double contract for 2 x Oppo A74 phones with top-up at R499.00 x 36 months on my business account B0137084-5. I gave them the letter on my company letterhead and the deal was approved as per Prudence. They only had stock of 1 phone, not both, so Prudence said we can collect both phones on thursday 08 December 2022. When we phoned on thursday to confirm whether the stock has arrived for collection, I was told that the contract is not R499 anymore, but R579. I queried the price increase and she told me that the special is not available anymore. Seeing as I did the deal on tuesday, and received verbal confirmation of approval, see a photo taken of letter handed in with deal at store, I do not agree with this. Prudence has been trying to assist, but she said she cannot get the deal through on the original price given. I have sent emails to complain, as well as phoned in, but I cannot get any assistance. It has been a week already, and we needed the phones, so today I had to go in and accept the deal on the higher price. I wanted to complain on the bad service, seeing as no-one returned my emails or could assist telephonically.

I was phoned this morning to migrate my Red 1GB 200m plan to a Red 3GB 200m plan, AT NO EXTRA COST. For this to take effect, I will 'lose' 150 SMS, and get the additional 2GB of data in lieu of this

When receiving the quote via email, the price has gone from R355.99 to R545 (VAT incl.). I DO NOT agree to this migration at an extra cost, I have phoned Vodacom 5 times this morning after the initial call, with no assistance. No one could or would help me. Pathetic service delivery and deceitful sales. And to pass my calls from one person to the next with no solution is even more pathetic. You have wasted an hour of my time and energy.

Customer: Mkhulu Mining Consultants

Fibre Broadband

Customer since Feb 2020 on Fibre

Please note the speed on my line has been an issue for some time. You need to pick up the download and upload speed.

Also the contact person originally assigned to me does not work for you anymore. Who do I contact for assistance?

Johannes Du Plessis (Witbank Branch)

Regards

Hendrik Pieterse

Please inform someone to contact me on [protected] or [protected]

I requested that you stop to run debits on my account([protected]) I explained on my previous complaint that i have never ever opened an account with Vodacom, now yesterday evening R408,98 was deducted and i have waiting for your response since. Why again should i be responsible for the incompetency shown by individuals, Somebody from your side should have long started to investigate after my first complaint.vodacom039493009818782956 & vodacom039632202318782956) were both ran on the 25th & 2nd respectively and the latest debit was on the 7th.Can somebody assist please.

I had a good internet provider and then was convinced by one of your salesman to switch because it would be better and faster. Im in the medical field so its important for me to be reached at any time. And thy did not come the same day as promised. They came 3 days later after me calling in every single day.

Your staff is extremely lazy too. when they in a corner, they end the call. and then u gotta start all over again. I refused to pay for the internet because the guy that was sent to install my internet was out here in 5min. I told him my interet doesnt reach my room and he assured me it would.

I then logged a dispute and said im NOT gona cancel AGAIN and go with someone else. i called for 2 or 3 days from the morning until the eve. Its 6 months later ... Now they wont allow me to upgrade and my cellphone was stolen.

I NEED MY CELLPHONE and if anything happens to one of my kids i work with... i will sue u! Do u understand that?

You give the [censored]tiest internet and then i get told i MUST PAY R700 for an extension. NOT A DAM!

Also, they always told me there are 2 numbers on my acount. when i went into the store today, there was a 3rd number that ive been payin for, for over a year. And i only went in for an upgrade but they put me on a new account. I WANT EVERY SINGLE PENNY REIMBURSED! And i wana do my upgrade tomorrow. its not my job to do your bloody job!