Vodacom

My number is [protected] I have various account which will be listed as follows

[protected],[protected]; [protected] this contract expired September 2019 and have since been paying for it and not getting the airtime of R115.00 per month? 4 years wort of airtime. Please advise what you going to do or transfer that airtime to the main account [protected].

Your contacts listed on the web are useless cannot get thru.to any department.

Lastly please send a statement with a breakdown of my account I need to understand what I am paying paying for.

My email address is [protected]@keluviaaluminium.co.za

I sent an email to Vodacom Cancellations ([protected]@vodacom.co.za) over 6 weeks ago - 2 October 2022 to be exact - requesting advice on how to cancel my Vodacom account remotely or online as I am currently based in the US. I have not received acknowledgement of receipt, nor details on how to cancel my account. When my 75-year-old mother went into a Vodacom shop at Liberty Mall in Pietermaritzburg to cancel the account on my behalf, they could not help her.

See below what I wrote in my first email to the cancellations department:

Over 12 months ago I relocated to the US but continued to pay for the cell phone contracts [protected] and [protected]) - I am up to date with contract payments. I would like to cancel both contracts with immediate effect, as I have not used monthly Data or any other services that come with the contracts. However, I would like to keep the [protected] as a "pay-as-you-go" number.

Please advise what procedure to follow to successfully cancel the contract via email or online as I am out of the country and keep the [protected] number as a "pay-as-you-go" number.

Looking forward to hearing from you.

I was approached at my property to sign up with Vodacom fibre in august 2022 by Abubaker, my fibre box was delivered to me and after contacting Abu several times to assist to get it setup, his response was he will contact voadacom and get back to me which he failed to do as he had promised on several occasions. Until today he has not assisted, I asked him to get the fibre box taken back and no response. I have been with telkom for years and thought I would give vodacom a chance but this gentleman has ruined it all. I called and spoken to someone on the fibre team today and expecting a call at 8pm tonight to get this resolved.

Good day

I went into the Pavillion Vodacom store in Westville Durban roughly 2 weeks ago and enquired about the 10 Mbps R299 uncapped deal.

A salesman and the operations manager spoke to me and advised me to rather take the 1Tb deal at R349 for 24 months as the uncapped deal has a FUP of 400Gb and is address locked.

I told them I will think about which contract i will sign as my MTN data deal was maturing on the 11th of November 2022 and I was to cancel the MTN contract on the 12th of November 2022 with my wanting to sign a new data contract with Vodacom on the 19th of November 2022 as my 50th birthday is on the 20th of November.

I spoke to the salesman repeatedly in person and on WhatsApp (messages attached to this email) and instore again to both him and his operations manager a week or so again.

This past Saturday (19.11.22) I went into the store as the salesman had informed me that they have stock of the router, and I can come in to sign the 1Tb deal for R299 over a 24-month contract period as per the WhatsApp messages I received from the Vodacom Salesperson from that branch.

I was surprised that the Operations manager suddenly changed his tune and now claimed the advertisement at his store and other Vodacom stores was a misprint and the deal is actually R399 over 36 months- I asked him when he became aware of this, and I quote -" the day the banners were delivered".

He then categorically denied ever speaking to me previously and again changed his stance and said yes he did speak to me 2 or more times previously but never advised me to take the contract...He then shifted gear and told me that I should take the 10Gbps deal and that it is not address locked contrary to what both he and his sales staff had informed me of previously.

How is it possible that there was a misprint and management was aware of this yet have never advised customers for the past few weeks while trying to sell the deal to customers while also lying about prior conversations and again lying about a contract being address locked just to make a sale?

I would love to get the deal I was promised and hopefully You can intercede in this matter while ensuring that this shoddy customer treatment does not continue with the Durban Vodacom stores.

I have pictures from these past few weeks of the deal as advertised at the Westville Pavillion and Westwood Malls branches as well as the screenshots of communications with the Pavillion salesman.

Kind regards

LESLIE JOHNS

ABP (DUT BSU); BBA (UNISA) ; B Tech (DUT)

Cluster: Trading Services

( office :[protected]

* email : Leslie.[protected]@durban.gov.za

LinkedIn Profile: https://linkedin.com/in/leslie-zane-johns-0391a1b

I place an online order for iPhone 14 Pro Max on the 8th of November, i was told that they will only receive enough stock on the 18th of November. Now when I call for follow up my number has been blocked everywhere because apparently i have been calling too many times, how ridiculous? I need urgent feedback or I'm moving to a different service provider. My order number is K340068.

1 - I have been a Vodacom customer for more than 20 years and 3 contracts with Vodacom (2 cellphones and 1 mobile data unit).

2 - We relocated from Pretoria to Marmanet Retirement Village in Terenure, Kempton Park.

3 - This whole area has very poor Vodacom reception.

4 - I have phoned Vodacom customer care several times resulting in a promise that someone would follow up, which never happened, 2 other calls were transfered in circles and the last call was ended.

5 - Please cancel my contracts as Vodacom apparently cannot provide a service here - not fair that I have to pay for a service that is not existing.

6 - I am working from home and need to communicate with my clients and with SARS, CIPC etc.

7 - THE ONLY SOLUTION AS I SEE IT, IS FOR VODACOM TO ALLOW ME TO PORT MY NUMBERS THROUGH ANOTHER SERVICE PROVIDER WITH GOOD RECEPTION HERE, TO CAUSE THE LEAST DISRUPTION FOR MY CLIENTS.

It is with regret that I request this as I have always been very satisfied and greatfull for the service provided by Vodacom.

Your urgent attention to this will be greatly appreciated.

Regards

WP du Preez

Financial Consultant – BAP (SA)

[protected]@mweb.co.za

Mobile: [protected]

On Friday 11November I went to the Chats Vodacom store in New Market Mall to do an upgrade on my cell [protected]. I was services by a sales lady who helped me and showed me the different packages. i was looking at a per second billing package. she than informed me she can give me a 200 minute a month per second billing which I accepted. She introduced a guy from Huawei who showed me the huawei y90 phoned. I am 70 years old and not to clued up with cell products. I took the phone on their recommendation and when I arrived home I realised the phone does not have google, android etc. I took the phone back to change it, but was informed I cannot change my phone. Apparently all can be downloaded on the phone.

I was not informed by either the Vodacom girl on technician on the working og this phone.

This is totally against the consumer protection act to not inform a customer on the total working of a product.

I will not recommend Vodacom to anyone after this experience

I still would like to exchance my phone.

Cas Badenhorst

[protected]

I have been calling and mailing vodacom for 7 months trying to cancel my contract. Each consultant owning incompetence beyond the other as they promised month in and out that my contract has been cancelled and that I would be reimbursed for the previous deductions. The past two months I decided to reverse their debit orders. Guess what; I now have an adverse listing on my credit profile stating my account with these bunch of incomptent people and company called vodacom is now in arrears. What recourse do I have against such incompetence as no one either via mail or phone is able to assist me. Can you not cancel a contract after 24 months as agreed? Am I glued to these thieves for life? Pathetic beyond words! I despise this company called vodacom and will never ever recommend them to anyone. I for a fact will never do business with them ever again, this after years of business. Astonishing!

I went to vodacom shop at mall of the south on the 20th october 2022 for contract upgrade, I took a package of 2 samsung a33 5g. The very same night only 1 device was charging the other device didn't charge at all and I was using the original cable to charge the phone. I den returned it to the shop the lady charged it and it charged but when I get home the phone was on 28% I tried to charge it again it only charged for a few minutes then it was off again. I returned the phone again on the 26th october 2022 lady booked it for repairs.9th november I called the store wanted to know about the phone. The lady told me he will call technician to check how far are they. She returned to me and said technician will check my phone today because they didn't have electricity all this time. I was fed up and went there the following day. Technician

Told me the phone is back and there is nothing wrong with it and I have to take it back. I refused because I returned that phone twice to the store, I told him I want a new device he told I can't get a new phone that phone is open. He called the ops manager. N that manager was very rude to me I ended the call because he was not helping. I told technician I want to cancel the contract because now they are making me a fool. He said it's impossible to cancel the contract I don't have a valid reason. I contacted vodacom customer care. The consultant contacted his manager and said I have a valid reason to cancel and its my right. And I know I can cancel the contract within 30 days. After I have logged a complain over the phone and I have reference number. Technician told me to give him 7 days he will make a plan and give me a new phone. Preventing me from canceling the contract. Yesterday I received a message from vodacom saying I have to contact samsung regarding the phone. I did not buy a phone from samsung I bought it from vodacom why must I go to samsung? I contacted vodacom customer care again today 12th november 2022 to check the to check how far it is the complain because no one contacted me about the matter and I was promised to be called within 24hours consultant told me to he sees the complain on my profile and I have to go back to vodacom store and raise the matter with them again. How can I go back to vodacom mall of the south store again after such a harassment? There is too much fraud at vodacom. They are covering each other. And I regret upgrading the contract with vodacom. I want nothing to do with it. I hope I get help soon because I won't let it lie. Its been a long time now.

I have 2 lines connected to my account. The main line was taken out in 2020 and should have ended in October this year.

I downgraded my package in June of this year, as I have moved abroad and do not use any data or airtime connected to this line.

When I downgraded, the consultant that assisted me never informed me that a downgrade is viewed as an “upgrade” and that it is an additional 24 months on my contract.

I took up a switch from Vox to Vodacom Fibre(this is an existing line) on 7 September 2022. I have been awaiting the to activate my fibre line on 31 October 2022 and still today 9 November At the time of writing (11:00 am, 9 Nov 2022) I am still waiting for internet access - this is way beyond the 24 to 48 hr waiting period. I have been calling Vodacom customer care and sending emails almost every day and nothing seems to be done.

Reference number S0220907-330193

I requested Vodacom Fibre to activate my fibre line on 31 October 2022. This is an existing line. At the time of writing (15h00 on Tue, 8 Nov 2022) I am still waiting for internet access - this is way beyond the 24 to 48 hr waiting period. I have been calling Vodacom customer care almost every day and nothing seems to be done. I don't get responses to my email messages nor are they prepared to call back. This is shocking support from Vodacom.

Hi so I took out a contract 2 months ago with you guys, my phones charger block did not keep had to send it in for repairs then it came back my sim card wouldn't read had to send it back now it has been a week and still no news i also do not want that phone anymore as it is giving problems and i dont have it long i just feel vodacom should give me a new handset as the problems with my phone is not my fault and i have been a whole month without a phone which i am paying for this is unexceptable honestly and unfair that i am paying for a phone which keeps giving problems and not getting a new one as my phone is under warranty and the problems are not my fault.

Dear

On the 21/09/2022 I sent an email Mr Khumalo as per Kitash's instruction to date the information has not been updated on your records as a result I have not received the device I ordered even though the deduction for this device goes off my account every month. I even went to one of your branches in Clearwater as per advice from two of your consultants even there I was not assisted because of your organisation's failure to correctly record my name.

I would appreciate urgent feedback on this query.

Thank you,

M Jara

Hi there

We applied and was approved for vodacom fiber the entire process started close to the end of september. There was some miscoomunication at the begining of october, however it was resolved and we decided to continue with vodacom. We have a pre-existing fiber line with vumatel so installation is not necessary.

So since last week tuesay we have been trying to get the fiber activiated. And finally on friday after getting the release confirmation letter from vumatel so that vodacom can continue, they promised me that the fiber line will be activated. The ticket was assigned to thabang. It is now 4 days later and still nothing happened, after numerous calls and spending over r600 on data. They told me again this morning that the line has not be activated yet. Which I know because that is all I am hearing the enitre weekend. And they will escalte the matter!

I am now at a point where by they can come and collect the dam router and cancel my entire order. I have had it with both vodacom and vumatel.

We do not have dstv so we stream, my family has been without any entertainement since last week tuesday.

This is terrible service delivery, but they are quick to disconnect and hand a person over if payment is not made.

I am fed up!

I have a Vodacom contract for 5 years now.. I applied for a home internet bundle this morning for R550pm, Vodacom replied in the afternoon and said that Im approved but do not qualify. I found this strange because I have a good credit score, I don't miss any payments, whether it's with Vodacom or any other service provider.

I phoned Vodacom to find out why and they stated its because of my low credit score.. according to them it's below 300 and I can only qualify for a deal below R200 a month. This is actually dumb because the contract phone I have with them I'm paying R620pm.

My contract is due for an upgrade soon and I wonder if they're gonna have an issue with that too.

Out of curiosity checked my credit score and it's 673 out of 705.

I previously had a telkom package which I was paying R950 a month and they didn't ever have an issue.

I spoke to 6 different consultants and nobody could assist.

Vodacom is incredibly difficult to deal with and if you want headaches then go to them.

I have cancelled the contract for [protected] about 2 months ago and it is still active. I have 3 contracts with Vodacom.

Please advise how I can get the contract cancelled as it is difficult to get it sorted out. I have requested statement for my account to be emailed to

[protected]@plplabels.com and still not received since July 2022.

My cell no [protected].

Please assist.

Good day I had a contract phone with Vodacom. [protected] was my contract number. I was in Credit of more than R 17 000 and I cancelled my contract and made it a pre-paid number. I have been asking for a refund from Vodacom and yet they still deducted a monthly subscription every month even though the sim is not even in a device. I have sent them proof of payment and bank confirmation for them to refund my credit yet None of my e mails or calls are answered. This is money that is owed to me and that was in credit.

Hi There,

I have been out of the country for 3 months and my cell number has been 'deleted'. I have contacted Vodacom support multiple times to no avail.

I have had this number for 15 years and I do not understand how you can just deleted my number after 90 days.

I urgently need this number to be reactivated as I run many aspects of my business through it.

Please get back to me urgently.

I took out a 24 month Uncapped LTE Wifi home internet contract on 3 September. Funds were in my account for the debit order, which was never deducted. 7 October 2022 a double deduction plus a penalty of R100 was then attempted from my account, unsuccessfully. I was also never advised of some start up amount of R57. I have emailed Vodacom numerous times to resolve, and I have called the Sales guy at Vodacom Northridge Mall Bloemfontein who sold me the deal, with no satisfaction. Nobody emails me back. To date no monies have been deducted from my account for my new contract. I have asked Vodacom to waive the penalty as I have been misinformed, or ill-advised about this whole deal.

Furthermore, I am unhappy in that the Sale's person also never advised me fully about the conditions of this contract, and also never advised me truthfully about the other wireless sim card deal that I actually would have preferred. I am needing to sort this out and change my contract urgently please - CELL NUMBER [protected] - EMAIL [protected]@msn.com