Vodacom
reviews and complaints

My sons phone was handed in on the 15th of feb 2023 at the vodacom shop at the mooiriver mall.

Today is the 6th of march and i have sent numerous emails to repairs escalations. They just simply dont answer or give feedback. It has almost been 3 weeks. Vodacom please dont apologise for the inconvenience but do something about this ongoing issue

job nr [protected]

My cellphone number has simply been admin blocked with absolutely no reason given. Calling the customer care number puts me through to a bot that is "unable to help right now". Calling the service center (082 1946) they cannot find my account. Going into the store, I get told I must call as there is nothing they can do.

I first discovered the admin block whilst in hospital. Needless to say, a far from ideal time for it.

It seems Vodacom is perfectly fine with blocking you and causing you to lose your number, with 8 years of contacts/2FA setups on it.

In January my wife signed an upgrade contract with Vodacom and received an upgrade phone - Samsung A33 - this at Vodacom 4U in Constantia Village, Cape Town. The phone was OK for a couple of days but then refused to charge. We tried it on different Samsung chargers that we knew worked but it was definitely the phone. We took it back to Vodacom who said it couldn't be replaced as the Samsung warranty only allowed replacement within 2 weeks. They sent it of for repair to a Vodacom centre in Maitland. Over 3 weeks later we got it back apparently after having some parts replaced. Once again it worked for a couple days and then refused to charge again. It was returned to Vodacom who this time have sent it to their centre in Johannesburg with an estimate of 3 weeks for repair. Effectively my wife has been without a cellphone for 2 months.

Good day, I am Mrs. M Willemse, ID [protected].

Vodacom MBD [protected] send me a SMS, stated that I must make an immediate payment of R423 on acc NM0424543 to avoid further legal action (ref: [protected]), this account was stopped plus minus 6 years ago. According to the it is cancellation fees. Money was paid and I was told to cancel the contract at 0821958. They told me that I cannot cancel because the contract was upgraded in November 2022 and the contract only ends in 2024. Neither me nor my husband did any upgrade on this specific account. I'm with MTN.

I ask for the cell number or any info on this account and was denied. In my opinion, someone is busy with fraud. I claim my R423 back if there is any fraud.
I thank you.
Mrs. Willemse
[protected]
Note: Please send any feedback to: [protected]@saps.gov.za

I ordered a Vodacom fibre installation on 2/02/2023 and a router was delivered to my house on 10/02/2023. Several calls to your fiber center (082 1904) enquiring when they will come and connect my router have produced no result. Ref the latest call is SR230221-836881. This delay is unreasonable and i want my fibre connected before 1/03/2023 or I will have to cancel this order

Regards K S Burrow

Contacted Vodacom after a week of nog having home wifi. A technician contacted me to confirm that the Steiltes tower in Mbombela has some parts that had to be replaced. They are waiting for the parts. What I fail to understand is why the tower works when you call or Whatsapp on normal data (that we have to buy but somehow pays a contract each and every month with no service?). After contacting Lonati at your offices on 082 135 on Friday she vowed to get back to us on Monday at 13h00 which never happened. Almost three weeks paying something that I'm not getting any joy from. Please resolve this or I will have to cancel the contracts and go to someone who actually cares about its customers.

I signed up for vodacom Sim contract only deal from the Online shop between 9 and 10 January. Simcard delivered on the 11 January on the 12 I called in several times to report my that it is not working on my pho e or LTE rooter. Requested canellatio or migration to another Deal. It never got canceled but my account is debited for the service I am receiving

I have tried every possible way to resolve but nothing happened

My cellphone number ([protected]) was deleted with no notification.

I called Vodacom to get an update on an ongoing dispute, the consultant decided to delete my number due to arrears on my account which I was querying.

I have been a customer of Vodacom for many many many years, due to covid I encountered financial difficulties and requested that I convert my account to pay-as-you-go.

I have been on pay-as-you-go and continued to pay the owing amount on the suspended account. My account was suspended in May 2022 but was being charged for May, June, and July 2022 for services I had no access to. I have since paid all outstanding amounts including the disputed amount but my phone has been deleted and apparently there is no way of getting the number back. To add insult to injury, at the time when my phone was deleted, I had just purchased some airtime! I feel this is unfair business practice and not having consideration for your customers. It appears like most consultants have no competence required to do their jobs and when faced with challenging queries that they can not resolve the quick fix is to delete the number in order for the problem to go away. Numerous times I was assured my query would be escalated but the only escalation that happened was to delete the number without my content or notification.

Most Consultants I engaged with were unwilling to go the extra mile, and simply communicated that there is nothing that can be done. I feel very frustrated and disappointed to receive this kind of service, but am hopeful that someone will reach out to me to reactivate my number.

[protected]@yahoo.ca

Since Beginning 2022 tried cancelling the fibre no luck after multiple request and SR numbers, In January Clint contacted me, saw and admitted my requests since early Jan, apologized and all that [censored]. Signed cancellation, asked him are you sure 100% it will be cancelled, No I promise etc. and guess what I am still receiving invoices and debit orders are going off - I owe vodacom nothing! And my money is being stolen from me due to the lack of competent staff. I specially asked and wrote on the cancellation letter form for a cancellation letter to confirm that it is Cancelled and guess what it's not.

I handed my phone in on Saturday morning, 21 January 2023 due to my phone fell and the back of my IPhone cracked so I gave it in for repairs. I was told it is going to take 3 weeks max for phone repairs, which I agreed on. I told the guy if anything is needed or must be done, please call me first because my work and personal details is on this phone. I called once a week to hear how it was going with my phone's repair. My phone was first in Bloemfontein then transferred to Johannesburg's branch for repairs. I got a call on Friday, 10 February 2023 from Bloemfontein's branch to say they received my phone back from Johannesburg and will send my phone back to Welkom the next week. Monday, the 13th of February passed and still I have not heard about Vodacom. So Tuesday afternoon, 14 February 2023 I called and asked them when will they send my phone to Welkom because I am starting to need my phone for my work is on there. They said I will get my phone before Friday, the 17th of February and I said okay it's fine, they just have to let me know because I really need it for work. Five minutes later, I got a call again telling me that I am getting a new phone because they wiped my old phone. I was not very happy because I did not give consent to wipe my phone at all due to all my work and all personal details that is on the phone. I called Welkom branch to ask why was it not explained to me. The guy said he did told me there is a possibility that they might wipe my phone, so I told him that I did ask him to call me first if they urgently needed something or they had to do something. Now I am asking; what if a customer comes to me and I must tell them sorry my phone is wiped, I do not have any information anymore due to Vodacom that wiped my phone without my consent, or I need my personal details to sort stuff out, but now I do not have it anymore due to my phone wipe. I was told sorry they cannot get my stuff back and I am getting a new phone and must start from scratch.

My experience with Vodacom has been the most painful frustrating experience I've ever encountered, filled with lies and empty promises. From having SLOW internet to now having NO internet as because of an incompetent consultant who didn't know what she was doing. Because of her mess up I have to wait 72 hours for my case just to be assigned to someone to investigate VODACOM YOU GUYS SUCK

There is fraudulent account open under my name Vodacom is aware of it, They are refusing to assist me & they don't call me back always make excuses busy with meetings and run around. This is impacting my credit profile in terms of obtaining credit, Bernice Jansen Van Rensburg and Kahiso Gomezulu from Vodacom are aware of this matter. The sooner you resolve this issue would be better before I opt for other alternatives

I bought a phone on contract as per the attached receipt and had chosen that phone because it was coming with earphones. In the shop, I was told that the earphones would be delivered in 5 days which never happened. I have been to the shop twice and was told there was no stock.
The 3rd time I met the Honor and Huawei representative in Vodashop Festival Mall who told me that the earphones had been replaced by the bag which I had been given as a gift. Furthermore, on the said date I had bought a Huawei laptop.
Please refer to the receipt and rectify the situation.

Greetings

I applied for a fibre of which the advert was R499 and the consulted who was assisting me further said it is R499, I asked about the extra charges they said nothing on me, they then said fibre will be connected in 2 or 3 weeks in the mean time they will send me lte of which I again asked is it the same amount of R499? They said yes first month will be free while m still waiting for fibre, 3 month passed still waiting now they telling me it is R599 after using it for this long, they deducted R819 the first free month njani manje. I request a call back on [protected] or [protected] thank you

My 2-year Vodacom contract ended in 2021, and has been month to month since then.

Due to the inability to use my current phone with the Vodacom service, I wanted to convert the service to prepaid so that I could move to another service provider that would work with my device.

I called the Vodacom cancellations department on December 6, 2022 to arrange to cancel my contract, and they confirmed this would be completed by 12/31.

I called back on January 2, 2023 as the line on my account was still showing as in contract. The representative from the cancellations department confirmed that the cancellation was unsuccessful, and that they would initiate the cancellation again, which would be complete by January 31 and that I would get a credit for the extra billing.

It’s now February 10, 2023 and the line is still showing in contract and I’ve been billed in full, with no credit for Vodacom’s error.

I bought a tablet Lennovo M10 in January 2022 and it stopped working, could not switch on sometime in October 2022. i took the phone to the vodacom repair centre and was advised to email the proof of purchase for the tablet to be looked into, communication was through email and telephonically, i was advised it will take up to 21 working days. In November 2022 the tablet was brought back and nothing was done, meaning it was not repaired. and i tried sending emails and calling. im here on this block because till today, no one has bothered to call me and respond to my emails. so i phoned cancellations and they are telling me to go direct to fourways repair centre as my last resort for the matter to be looked into.im am so unhappy with the service because i dont speak to robots i speak to people whom i believe where hired understanding the English language.

Thelma [protected]

It has been a month that I am waiting for Vodacom to contact me re crap service? They can’t provide the service but have no problem billing you for it. I rate you -100 for service. Don’t you feel embarrassed stealing money from your clients! I went in to Vodacom on the 9 January 2023
Was told I would be contacted by someone at vodacom
I live in Tugela Mouth KZN

I have noticed that I have an active account listed on my credit bureau profile.

I don't have any contract with Vodacom. I have requested on numerous times to remove this listing on my credit report but no one is helpful.

Next - I will lodge a complaint with the Ombudsman. Im disappointed with your service.

ID: [protected]

Cell: [protected]

Email: [protected]@gmail.com

Vodacom is not sorting my account out. I only have 2 phones. The 3rd phone was returned in Oct 2022. I am still being charged. Copies of emails held as proof. The customer service centre sounds like a market in the background. If all calls are recorded, I would like all my recordings because I have names and dates of all the staff members whom I leased with.

What upsets me is I have been a client for many years and at this point I will not renew my contract ever again.

I signed up for the Vodacom fibre 24month package (the fibre installed in my complex is through Vumatel). Received my router from Vodacom on 02/02/2023, plugged it in correctly using the setup guide provided and I still had no internet connection (the Sales consultant assured me it will be Plug-and Play). Called in to the Vodacom fibre contact centre and I was told the router is not activated for my address yet and it’ll take 24hrs - 72hrs to activate. Waited the full 72hours and had to call Vodacom contact centre again, at which point they told me the ticket is escalated with Vumatel and a senior manager will give me a call back. When the manager called me, he told me Vumatel can only activate my line on 03/03/2023 because the line is already active (the previous homeowners had fibre and used the ONT box through a different ISP). I have been without internet connection for 72hrs already and now I have to wait an additional month! The manager that called me said to me “I don’t know what you want me to say, I can only offer you free LTE which will take 3-7days to deliver”. Absolutely terrible customer service and I am a new Vodacom Fibre client.