Vodacom

I bought 30 gigs data from Vodacom on the first of this month ( March 2023). I am suppose to be getting 500MB daily for 30 days and 500MB night shift for 30 days. On Sunday the 26 I didn't receive my daily data, they allocated only the one for night shift. I called Vodacom, they apologized and gave me my data. Yesterday which was Monday they allocated me the data for both day and night. Today( Tuesday) they only gave me night shift data only, no dayshift again. I called Vodacom this morning around 7, they promised to come back to me. It's now 13:55 no one called me

I have been struggling with vodacom insurance for the last 4 weeks this is now my 5th week. I handed in a cellphone for repairs and was advised that the cellphone could not be fixed and will be sent to insurance. The claim was approved and I had to go and collect the cellphone from the vodacom store in parow centre cape town. They then advised that the claim form could not download and I could not receive a different cellphone. This was then referred to insurance and they coukd not download the claim. After several attempts of me calling the store and vodacom insurance this was never sorted and when I asked to speak to a team leader/manager/suoervisor they weren't in the office on that day. The next day I called still experiencing the same problem I coukd again not speak to a manager as they were in a meeting. I then contacted head office and emailed every email I could find on the internet with my problem. I then contacted insurance again and they advised that it was referred to their it department. A lady from head office called saying that it department is experiencing the same problem they will have to cancel the order and re-do it. This was on Thursday morning 23rd March. Up untill today nobody has been in contact with me. I tried calling insurance since this morning and I think they know my number now they not picking up. Eventually someone answered after trying whole day and she advised that I had to call the repair centre in canal walk for a quote. I then did this and the lady advised that the people in that department already left for the day. I do not know what to do anymore I have been calling nd calling and nobody seems to or can assist me

I took out a phone contract about a year ago with vodacom. Kept track of the amount I was paying and was happy that I was getting closer and closer to finishing it. I soon realized that I was partly scammed, the amount of R560 I thought I was paying each month for the phone was actually incorrect. Only R69.99 went towards the phone and the rest of the amount went to a data plan of 1GB 100mins costing R325 as well as R174.24 for insurance. I was utterly disappointed as this was not clearly stated to me during the purchase. The worst of it, when I called vodacom to cancel, they told me I could only cancel the insurance and not the data plan. How is it that the data plan cannot cancelled? And now I have to pay for a service I do not need until the end date of this contract. Such a shame, I am utterly disgusted by the world we will in today.

Still not sorted out after I received this email.

Sent: Friday, March 10, 2023 11:59 AM

To: [protected]@gmail.com

Subject: Ref:

Good day Johann Dinkelmann

We acknowledge receipt of your email.

As per our telephonic conversation on cell phone number [protected].

I have escalated the mater to the relevant department, requesting for the new line to be reactivated as the consultant did not clearly state that this was going to be a new line activated under your contract.

I have also mentioned that you would like the 071(5GB data line) to be migrated to the 50Gb Data.

Reference number: [protected] time scale for feed back is 5-7 working days.

COMIT/ELITE ([protected]) TAT is 48hours

I do not get service from your Supervisors I your Sales team
This is now a month since this started
Dominique phoned me for upgrades.
I upgraded 2 of my numbers
and was tot that I can not continue on the other numbers with the old plans
He must move me to the new plans (migrate)
Which I agree to but stated clearly a number of times that I di not want it upgraded.
Only to find out later that he upgraded those to sim only plans.
Phoned a number of times ti get this fixed
Emily Naidoo (Supervisor promised me she will sort this ou 2 weeks ago
Nothing happened and cant get hold of her again
Then spoke to Thobile also a supervisor also promised me that she will sort this out in 48 hrs
She will call me back
that was 10 days ago
Still nothing happened
It is now a month later and I am still not contacted or sorted out
I hope this complaint get to someone that can 1) Help me
2) Get the people invoved disciplined
My Experience (as a client of vodacom for more than 10 years) is the worst service I have ever experience even dealings with Government were resolved quicker and more efficient than this

On 9 March Vodacom sales contacted me and pitched a new data contract to me. I decided to take it. They did the customer details check - which I passed, obviously. I got it after the third attempt that RAM couriers tried to deliver it to me. (Thats terrible, but their driving skills when arriving at my place is way more concerning, to say the least. Also, when I encounter them on the roads, they are just a danger to society with their way of driving.)

The 2 main problems are:

- There is not a tiny bit of information on how to connect the new sim card on my mobile wifi device to the internet, which I know how, but I did it two years ago, so I could do with some tiny piece of info on the process. There is nothing - at all, nowhere. Not even included with the sim card packaging.

- So, then I phone Vodacom Customer service on 23 March 2023 @ 08h52, And Kgosi - with a terrible attitude - cannot get me verified on the Vodacom system. Then someone else from customer service phoned me 10 minutes later and also cannot get me verified on the system and slams the phone down while I'm still asking question on how this validation system is working. This is not customer service; this is absolutely just showing up at work to get a paycheck.

Now my concern is: I can be verified when you want me to give you my money, but you cannot verify me when I need YOUR help, and they don't even try to help me from their side. How is this working?

[edited]

Hi,

My name is [edited]. Agent calls me telling me i am due for an upgrade...which i am aware of and was going to do it when the contract expires 1st May. Get an sms later to say my contract has been upgraded. Who gave this agent the right to upgrade my contract and without my consent with Ref [protected]. Called in to Vodacom and confirmed my contract has been upgraded...WTH. I would like this reversed immediately and my current contract run its term until 1st May 2023. I would like this sorted and i want feedback please telephonically of what's happening with this issue.

Hi! I need to lay a complain about p40 huawei phone, that was taken to uLundi vodacom shop for repair last year April 2022 .Till today i didn't get it back, i've been trying to call them but nothing clear about when am i going to get my phone back. They only gave me claim number CLM4378059

Below i have attached statement showing i upgraded from p40 huawei after damage to huawei p50.

I applied for a 250g for 24 months for 249. The guy a the shop gave me 250g for 299 over 36 months. To cancel the contract has been a hustle and the people from customer dnt help. The area manager amkelani is aware of my problem but since promised to call me back.she has nt called back that was in February 14. Lindiwe marseko is also not getting back to me. The sim is at a vodacom shop in Middelburg midwater as i had a problem with the router. Juaner the shop manager is also aware.

I bought petrol (for Rf400) on Friday through Vodapay which should be redeemed at BP. The closest BP, which is BP Sinoville in Pretoria, refused to accept the voucher. This is not acceptable. What I understood from them - which might not be correct - is that they have a problem getting their money from Vodapay.
The voucher says redeem onsite at BP using code 2685550.

I am totally dissatisfied with the service received from vodacom. i have been patient and given them ample time to resolve the matter, but they do not seem to care. how does a contract get renewed/changed without the customer's consent. i had a contract for 90gig data, all of a sudden apparently i took out a contract with a handset (which i am not in possession of) i now get less than the 90gig data that i signed up for, but the debit order amount that goes off monthly has increased and the customer did not agreed to any of that. vodacom please get your house in order, whether this is a case of fraud or just negligence by a staff member, your controls are obviously not adequate and effective, how does a customer's contract change and you issue out a device and even change debit order amounts without checking with the client? very disappointing service from a giant of a company like vodacom!

See email correspondence to which there has been ZERO RESPONSE!

From: Tia Beatty

Sent: Tuesday, March 14, 2023 6:50 AM

To: [protected]@vodacom.co.za

Cc: [protected]@vodacom.co.za

Subject: FW: Quote [protected]

Importance: High

3RD URGENT REQUEST FOR RESOLUTION & RESPONSE!

I can’t believe such shocking service and if I don’t get an IMMEDIATE RESPONSE & RESOLUTION to my problem, I will cancel ALL contracts with Vodacom, including my cellular service. You don’t even have the courtesy to acknowledge the electronic “read receipt” that I’ve requested on all emails! Oh what a shame the service offered by business has come to such a shocking state of affairs!

I DO NOT WANT A TELEPHONE CALL! I am hard-of-hearing, so I request an email, because with generators running due to load shedding and general office noise, I’m unable to hear properly! Plus on top of that most of your people mumble on the phone!

If you fail to respond, I will cancel my debit orders with the bank effective immediately and seek legal advice!

Thank you

Patricia Beatty

Alberton Retirement Village

[protected]

From: Tia Beatty

Sent: Tuesday, March 7, 2023 10:00 AM

To: [protected]@vodacom.co.za

Subject: FW: Quote [protected]

Importance: High

EXTREMELY URGENT & WITH REGRET

Please may I have a response! You did not even have the courtesy to send the “electronic read receipt” that I requested!

Thanks you

Patricia Beatty

From: Tia Beatty

Sent: Monday, March 6, 2023 9:00 AM

To: [protected]@vodacom.co.za

Subject: RE: Quote [protected]

Importance: High

EXTREMELY URGENT & WITH REGRET

Good morning

I refer to the attached contract for the new router Huawei E5783-230a against Cellurlar No:[27][protected]. Regrettably due to financial constraints which I find myself in, I am no longer able to sign this contract! I have not had an increase since 2019 [despite numerous discussions with management] and my priority at the beginning of the year was to upgrade my medical aid plan and of course all other policies, levies/electricity/municipal charges on my “life rights house” in the retirement centre, etc. have all increased! Due to this, I’ve already cancelled a number of accounts/policies, including my Telkom landline account, which I’ve retained all these years for my hard-of-hearing disability!

Of course I will maintain the contract for my Cellular Phone: [protected]. My old router is still in use and I have more data on that required for my needs so if I find myself in a position where I require the Vodacom router, I will load data on the old one as and when required! I have not yet connected/used the new router [which by the way has no SIM card] pertaining to this contract and I still have the box. I can return this to a Vodacom shop at New Market Shopping Centre, Alberton.

Kindly advise how I should proceed and PLEASE NOTE THAT THIS IS AN URGENT appeal! I am a 70+ single person with no financial assistance outside of my low paid job and find myself in dire financial straits. Due to my age, I am now experiencing further health problems and these will have to take priority! KINDLY NOTE that I am hard-of-hearing so an email instead of a phone call will be appreciated!

Many thanks for your understanding and assistance!

Regards

Patricia Beatty

Alberton Retirement Village

From: [protected]@vodacom.co.za

Sent: Thursday, March 2, 2023 10:20 PM

To: Tia Beatty

Subject:

Dear Patricia, quote [protected] has been generated on your profile. Details of the quote are in the attached document, please contact Vodacom regarding your quote.

i have called vodacom so many times for assistance with this account they assume i have nobody can assist me i get referred from this department to the next.

they asked me for the cell number for verification which i don't even remember due to this being so many years ago.

i am billed for something i requested closure from years ago couldn't get help as i didnt know the number

i have checked my report it shows not in good standing a the account has not been paid

they billed me for something i cancelled years ago spoke to managers , team leaders

this account should not be opened and in arrears on my name

I renewed my fibre contract two to three months ago and due to some error on Vodacom's side the contract was cancelled on their side and we have been left without fibre for the past 4 days. We are in a hybrid model and should be working from home on some days and this is now causing consequential damages as we have to hot spot on our phone data and also causes us to not have full connectivity for our required team calls. Since Friday morning we have been attempting to get it resolved but all requests fall on deaf ears. Today I spent 19 and a half minutes waiting to talk to a line manager on the foibre call centre to only get cut off. I then phoned [protected] on three occasions and they simply put me back into the normal call centre queues and eventually on the forth attempt I have now been put through to the back office and I am again on hold awaiting escalation to the team members line manage, 11 minutes and cut off again. I thought this was a communications company. I can be contacted on +[protected] or [protected]@icloud.com

Good day,

My name is Mrs ECW Jansson. My tel nr [protected]. Debit order of contract is end of each month. My contract stated that I will pay R268 per month. A year ago Vodacom took R6000 out of my account. After numerous months of complaining, I received R3000 back. Vodacom stated that I am paying for a new labtop and a new phone. I did not receive a new phone or a new labtop ! They debited R412.98 every month after numerous calls that I must only pay R268 per month! Vodacom have been overcharging me for longer than a year. I have made phone calls to Vodacom every single month, and been promised every time that they will repay me, but end of each month they debit R412.98. End of February they did not debit my account. I thought, that the problem is finally solved, and they are repaying me by not debiting. BUT, Vodacom sent me a sms on Friday, stating that they will debit R715.97 end of March. I am done phoning and complaining and being promised that they will sort it out. I have been charged for a new phone and a new Labtop. I want Vodacom to either pay back all the excess money they took, or I WANT the new phone and labtop that I have paid! I have numerous Ref nrs

[protected]

1#[protected]

1#[protected]

and 1 month ago

[protected] and all the relevant customer care people spoke to

*Rasiek

*Kobashni

*Thobele

*Lebo

( all of them promised me that problem will be solved within 10 working days)

A prompt reply on this will be appreciated , if not, we will follow the legal route with cost ! You can email me on [protected]@yahoo.com

Regards

Mrs ECW Jansson.

Dear reader

As of today 10 March 2023 I have totally given up on Vodacom as my service provider after over 20 years of being a loyal and diligent patron . Sad to say the least as I have been battling and negotiating since 2021 January-February after receiving advise from them to migrate to a lower grade package as Im not using all the benefits APPARENTLY on the existing one. I agreed on the basis that IF I AM NOT HAPPY CAN I REVERT TO THE ORIGINAL PLAN and the lady on the other end confirmed this ,so i said ok why not pay less for a plan Im not totally making use of, only to find a bill the following month for R1300++ over my usual monthly payment !

The worst part is that after contacting Vodacom and explained to them I do not wish to have a higher bill and was expecting a lesser bill pm ,kindly revert me back to my old plan... I was told it no longer exist! How cleaver of them to get me paying more ...Nevertheless i sucked up paying the new evolved plan for next 20 so months and then to realise that after being out of contract still charging me for more than the service they provide and incl a handset payment which initially was over 24 month period ? I have been from pillar to post from post to pillar and more for 6 months now only for Vodacom to suspent my service after just making payment due to a arrear amount that they made/created and this after them or the call centre or the upgrades department the legal and or collections department CONFIRMED THAT THERE IS A MISTAKE ! on my account ? WHAT ON GODS GREEN EARTH ARE YOU DOING? you wish to bully me a small Patron who has been paying upwards of R5000.00pm or R7000?pm and after being with you for over 20 years I get this insanity treatment ? SHAME ON YOU VODACOM SHAME ON YOU ! I have been trying to resolve this issue more than past due years, with YOU ignoring the hell out of me or disregarding me and giving me SR Numbers like its going somewhere just for you to further tax and charge me ?

ENOUGH!

I will take this further as its NOT fair or reasonable and this to me is oppression to say the least also now that Im in the mood and have all statement of accounts I can see that for many years that Vodacom has been overcharging me ... I went out of contract period and was charged in full more than once

DISGUSTED AND DISGRUNTLED ...

Around the first week in February, I was called by one of your staff members from the upgrade unit. He told me that I was due for upgrade and that he will assist me with the process.

He told me that since I am on a Data Package and have nothing to show for what I am paying for, Vodacom has decided to give us computers and a rooter

with no extra charge. I told him I did not believe him because they have a tendency to lie and later one is stuck with a bill she did not anticipate. The guy convened me that my monthly payments will not be affected and that I am not going to pay a cent more than what I pay. I then agreed to take the upgrade based on what he said. Two days ago, I received my statement, and the payment has gone up very much. My normal payment on monthly basis is R419 and now I find myself with a statement of R656 which I did not sign for.

Now, I want to lay a claim that I was deceived by your caller, and that I am not prepared to pay the amount higher than what I was promised.

This is the second time this happens to me. The first incidence I let it go, this one I am going to fight it to the end. I want the matter investigated. If possible I want the recording as proof of what transpired. My details are as follows:

Lulama Qalinge. ID [protected]. Account number is [protected]-0.

Contact number [protected]

Upgraded on Saturday and received notice on Monday that the request has been processed and will be dispatched.

Today when I enquired, Lynette Brown told me that it hasn't been dispatched yet.

On enquiry as to the cause for the delay I was merely told it takes 3 to 7 days.

When I again asked for the reason, the interaction was terminated.

If they told me upfront it would take so long, I would have rather went to an I-Store and finalized it the same day.

Secondly if Lynette was maybe more transparent and replied instead of just abruptly disconnecting the interaction, I could have accepted it.

Reference number K3620213

On Saturday, the 4th of March i went to vodacom store in Midlands mall, Pietermaritzburg to request for a refund for overpayment on my vodacom account. The lady by the name of Nakita (Consultant) promised me that my refund will be processed and the funds will reflect in my bank account within 5 days.

When I called this morning to follow up on my refund the lady denied that the promised me that the funds will be in my account within 5 days which makes me look stupid and the worst case, she hung up the phone on me when i was still talking.

I am very disappointed as a vodacom loyal customer after this poor service. All i want is my money back. I need it for other commitments.

My sons phone was handed in on the 15th of feb 2023 at the vodacom shop at the mooiriver mall.

Today is the 6th of march and i have sent numerous emails to repairs escalations. They just simply dont answer or give feedback. It has almost been 3 weeks. Vodacom please dont apologise for the inconvenience but do something about this ongoing issue

job nr [protected]