Vodacom

I have applied for a contract on Black Friday deals. It was an I phone 11 pro ON THE NUMBER [protected]. I keep phoning the upgrade contact number and get given different answers. I reallly need the the phone urgently. I am being put back and forth regarding this upgrade, not to forget I am a contract customer for over 15 years. I do see that other stores like Vodacom 4 u have the phone in stock so I can’t understand why I can’t receive my phone. I find this totally unacceptable. Please can you escalate this or sort this problem out ASAP. Please can you acknowledge my request and other consultants say they willl call me back. The one consultant said the phone was out for delivery whilst another consultant said it was out of stock. Vodacom is Neva like this. If that is the case Vodacom should give me another I phone at the same price plan. I am now waiting 3 months. A humble appeal please assist in this matter

I am writing to urgently bring to your attention the ongoing fraudulent activities that persistently occur on my account with Vodacom. May last year and now January 2024. Fraudulent accounts opened in my name. Despite previous reports and efforts to rectify these issues, the fraudulent activities have continued, causing substantial inconvenience and financial distress. The distress and anxiety caused by these recurring incidents are debilitating. I find myself emotionally drained and unable to endure another episode of this nature. The past instances of fraud have left me extremely wary and anxious about the security of my personal data. I am genuinely concerned that any additional information shared could potentially be misused or compromise

I am a Vodacom Business fiber client and have been offline since Friday 05/01/2023 16:40 (Ref no: SR240105-818274). I have reported this numerous times with absolutely no feedback or resolution. It's not the first time I've had such trouble with support when I'm offline. They are full of empty promises and beyond that they do nothing. What is the purpose of paying for a business line but you get absolutely no support. All they say is that they are still waiting for feedback. Extremely pathetic service!

I've been having issues with my Vodacom Fiber and I have called in and logged complaints many times but still nothing has been done. I have spent many hours on the phone with many different agents but the response I always get is that a ticket has been logged and a case has been opened for me. They keep telling me that someone will call me back but that never happens. They have also billed me an incorrect amount for my Fiber which they have overcharged me. I am a new Fiber customer to them and this is disgusting service! It has been 3 months since I had the Fiber installed, and too, the guys did not even do a neat job as I still have cables hanging around and the connection is terrible. I have complained many times but nothing has been done about this. I will not be paying the Fiber bills if this bad service continues! I regret signing up with Vodacom!

on the 20th of October 2023 I did a payment via Voda pay app. It showed unsuccessful and I called in. I had to email the bank statement proving the amount went off my account. on the 18th of November again the same thing happened.

I have sent both bank statements via email to prove the money was deducted. I was told in December the payment in October is shower " Pending" on the system!? Really after almost 3 months!

After numerous emails and phone calls I am beyond frustrated.

The matter was also referred to the PNR department and after weeks I got the respond that they will get back to me!?

I am highly dissatisfied with the poor level service received from vodacom repairs. I took my phone to vodacom shop louis Trichardt makhado, i had to follow up every second day, The consultant in Makhado gave me repairs number to call them as he cant assist me since then they started moving the phone to repairs Centre as i told them that i am lodging a complaint i was called 7 december and promised that i will be getting a phone 2 weeks later they all real the same notes The staff at repairs refused to advise me on the escalation process, the gave me an email which i sent an email which was never responded to. i called customer care , was told request has been escalated no one called me

Hi

i am submitting a complaint with regard to an unauthorised debit from my account with the following details:

Reference number : VODACOM 0421654707I9232139

Amount: R530.51

Debit date: 15 NOVEMVER 2023

Name of account : FNB

Account Holder : Mr Nkululeko Mqokiyana

Account number : 405769******1639

Please investigate and return the funds as soon as possible.

Regards

Nkululeko Mqokiyana

[protected]

I went to one of your store in Ermelo for a special you were advertising for the ps5 we went in the lady said yes there is stock and she did order one when we followed up she said no there is no stock we can wait and cancel when we went in to the store and spoke to the manager Bronwyn she said the lady never even ordered or try to process our things and that there is no stock available 3 of my employees also did the special because I told them of it and now this all my family is vodacom because I tell all about you are the best and then this happens because of you're people and they smile and like it doesn't matter in my company this is not acceptable and I will tell every one about how you handle this this is truly pathetic

Rietspruit in Emalahleni is experiencing problems with the network. There’s no network and it could be affected by the power outages and it takes time to recover. Not being able to make calls seems like a hazard as we won’t be able to connect to police services in terms of an emergency. The network problem has been happening for a while now and it’s starting to affect the whole place and surrounding areas.

I made a purchase on vodacom online a week ago on thursday 16 november, I don't mind waiting for delivery, but I didn't receive any confirmation that the purchase or contract was approved. I did receive a message saying someone will contact me within 24 hours and this did not happen. I contacted vodacom daily starting monday to try and find out about my contract and order, each time I was told my order was dispatched and will be delivered within the next day or two. Its been a week and no delivery has been done. This morning I spoke to one of the agents and she informed me that my order hasn't been dispatched and will only be delivered next week. While I wouldn't have minded waiting for delivery, having repeatedly been told the wrong information is what bothers me. I was willing to collect my order from vodacom, but the option is no longer valid.

I decided to pay off my outstanding contract amount, requested for a settlement statement from Vodacom which I received on the 29th and I was then advised to pay for the last debit order to run so that I won't have any outstanding amount left after the early termination. I did as I was told waited until the 4th as per advised and I settled the amount some month end money was debited from my account, and I don't understand why, and I am not going to pay for something that I don't understand.

this is affecting my credit score; I need it to be resolved as soon as possible. otherwise, I will have to escalate to my attorney to deal with Vodacom this is unacceptable.

"Avoid using abusive language and CAPTIAL letters" Goes to show how incompetent all of you are that you take offense to your own stupidity which led to consumers using the above, speaks volumes about how many of these actual complaints are resolved after it being lodged.

I have three contracts with your brainless company which I undoubtably regret. Recently I have upgraded one of my contracts and downgraded the other two and seemingly to my surprise, I should have prepared myself for the BS I received.

1st contract should amount to - R325

2nd contract - R250

3rd contract - R99

So now you can go and listen to all the calls I received and do a proper investigation before billing me incorrectly.

If this is not resolved regardless of your policy based on returning items before a period of time, I will take this to the ombudsman and copy in your CEO.

Contact number +[protected] - Tiffany Cornelson [protected]