Vodacom

I have complaint several times, I have phoned, we have tried from a Cell phone provider, I have mailed, nothings gets done. I have renewed my contract in August 2022, since November 2022, I have been billed with 5GB Roaming Data. I never signed up for that. I live in Namibia and do have cell phone contract in Namibia( Have data and voice contract) Every time i cross the border, I switch off Vodacom Data but they bill me just about every week with the above. I have been to several stores, I have phoned, empty promises have been made, but this still carries on.

If this is not resolved soon, i will lodge a formal complaint at the correct institute as well have my attorney make a claim in court.

My cell number is [protected] . It is business contract und the name of Voltelect CC. I am Abraham de Beer

0 Rating.

Since the beginning of 2024 Vodacom has no backup power for their tower in Luckhoff. **This tower is in town and is safe to theft and vandalism of batteries and solar panels.**

When load shedding occurs the Vodacom mobile reception and 3G/4G/LTE is cut off immediately. 20 Minutes after the power is restored the signals come on - one by one.

***With the power off, it's impossible to contact emergency services like a doctor, police, ambulance, fire brigade or hospitals*** No chance of any mobile communication what so ever. ***

This is completely unacceptable service from a "major" company like Vodacom.

I hereby give Vodacom notice that I'm going to cancel my existing contracts unless this problem is rectified within this current week.

I have upgraded my vodacom contract in december of 2023, whereby they said i had 1 more month remaining on my handset installment. I have paid that amount in January. But vodacom continues to debit me till this date. This is absolute fraud. I have contacted vodacom customer care.. they have put through service requests which i have no feedback on it. I am absolutely discouraged by vodacom. Its ridiculous! You guys are taking my money. R410 is alot of money.

I believe that Vodacom doesn't care about customers. Once you struggle financially they get rid of you. I also don't like how my number was deleted. I've been with Vodacom contract for over 20 years. I asked them several times to convert my number to prepaid. They begged me and offered me vouchers so that I continue with the contract. I've been struggling financially since 2022 but made sure that I payed every month. To my suprise this month they just decided to delete my number. Vodacom sucks I don't wanna lie the worst when it comes to customer service

On the 17th of January 2024 i received an order that was incomplete. I did an upgrade and got a double deal. On the deal it stated that a Samsung 15W adapter and a cable were part of the deal, i only received a cable without an adapter. I call Vodacom after sales on the 18th to inform them (Reference number 193927). I was told that a consultant will call me as they need to listen to the audio because the consultant that helped did not include an adapter on my order. I told them that she told me that the only two things that will change from the first online order was the price and the plan from open line to top up. After a week I called again and same thing was said that they will call me back. Today I called and the consultant told me that there was a message for the back office to call but no one called. I made an order with an adapter and I want what i ordered.

NA148703-9

Every single month I make payment to my account and mail confirmation to [protected]@vodacom.co.za but yet still they cut off my phone after numerous calls, emails, proof of payments.

Rude workers, promises that are not kept, yet I sit without a phone every month due to them not doing their work.

Vodacom is a NO GO!

Most pathetic service ever.

I took phone by contract with vodacom on the 3rd of January 2023, o the same month I couldn't pay all the amount the wanted but I paid it off the following month.. Iwas supposed to pay R500 with our initial agreement but that couldn't happen as I am paying way more.. I am so tired of vodacom.. I want to leave it but I don't want to be blacklisted.. I am paying the rediculous money every month yoh,,this is draining

I have applied for a contract on Black Friday deals. It was an I phone 11 pro ON THE NUMBER [protected]. I keep phoning the upgrade contact number and get given different answers. I reallly need the the phone urgently. I am being put back and forth regarding this upgrade, not to forget I am a contract customer for over 15 years. I do see that other stores like Vodacom 4 u have the phone in stock so I can’t understand why I can’t receive my phone. I find this totally unacceptable. Please can you escalate this or sort this problem out ASAP. Please can you acknowledge my request and other consultants say they willl call me back. The one consultant said the phone was out for delivery whilst another consultant said it was out of stock. Vodacom is Neva like this. If that is the case Vodacom should give me another I phone at the same price plan. I am now waiting 3 months. A humble appeal please assist in this matter

I am writing to urgently bring to your attention the ongoing fraudulent activities that persistently occur on my account with Vodacom. May last year and now January 2024. Fraudulent accounts opened in my name. Despite previous reports and efforts to rectify these issues, the fraudulent activities have continued, causing substantial inconvenience and financial distress. The distress and anxiety caused by these recurring incidents are debilitating. I find myself emotionally drained and unable to endure another episode of this nature. The past instances of fraud have left me extremely wary and anxious about the security of my personal data. I am genuinely concerned that any additional information shared could potentially be misused or compromise

I had 2 contracts with Vodacom, but during the divorce i had to sequestrate and the accounts were part of the sequestration. On 20 October 2023 I was given documents from a SAPS member that was given to him by a "friend" to investigate me, suggesting i reported a phone to put in false claim at the insurance, which is not true. I have been divorced since 2012, this statement was given to the SAPS 2023, and on top of the statement the date is 9/27/2015.

The person logged in as "Bakker" printed or emailed this statement to someone pretending to be me. There is also a code on top. prod.Cellcsgprodwp3WPNodewp003c. Cell no in question [protected]

If there is any recording of this matter - i would like a copy as i have opened a case of identity theft, and i am considering reporting Vodacom to Popia.

There was also enquiries done 2015/04/01. 2015/09/25.2014/08/04.2014/08/05. I have not done any of these enquiries, as i know it forms part of my sequestration. Feedback can be sent to me on [protected]@gmail.com.[protected]. sooner than later please

I am a Vodacom Business fiber client and have been offline since Friday 05/01/2023 16:40 (Ref no: SR240105-818274). I have reported this numerous times with absolutely no feedback or resolution. It's not the first time I've had such trouble with support when I'm offline. They are full of empty promises and beyond that they do nothing. What is the purpose of paying for a business line but you get absolutely no support. All they say is that they are still waiting for feedback. Extremely pathetic service!

I've been having issues with my Vodacom Fiber and I have called in and logged complaints many times but still nothing has been done. I have spent many hours on the phone with many different agents but the response I always get is that a ticket has been logged and a case has been opened for me. They keep telling me that someone will call me back but that never happens. They have also billed me an incorrect amount for my Fiber which they have overcharged me. I am a new Fiber customer to them and this is disgusting service! It has been 3 months since I had the Fiber installed, and too, the guys did not even do a neat job as I still have cables hanging around and the connection is terrible. I have complained many times but nothing has been done about this. I will not be paying the Fiber bills if this bad service continues! I regret signing up with Vodacom!

on the 20th of October 2023 I did a payment via Voda pay app. It showed unsuccessful and I called in. I had to email the bank statement proving the amount went off my account. on the 18th of November again the same thing happened.

I have sent both bank statements via email to prove the money was deducted. I was told in December the payment in October is shower " Pending" on the system!? Really after almost 3 months!

After numerous emails and phone calls I am beyond frustrated.

The matter was also referred to the PNR department and after weeks I got the respond that they will get back to me!?

I tried processing an online upgrade and ran into problems. I requested a call back where an assistant by the name of Tina called me to complete the process. I have come to learn that she is employed by Chatz. After going through the required upgrade and reiterating the desired contract several times I still did not feel comfortable that the assistant processed the correct contract so I called in to Vodacom again whereby an assistant assured me that the correct contract was processed. After receiving the delivery yesterday I called Vodacom again as I noticed a charger was delivered with the order and this was not stipulated on the contract I wanted to upgrade to. I spoke to a lady by the name of Patience who confirmed that the contract was a 24 month at R299 p/month. This morning on the 01/12/2023 I login to the Vodacom App to discover that the contract is for R350 /months over 36 months! I called in again got put through to after sales who said that they will get the couriers to collect the order in 7 to 14 working days. This was intended to be a birthday gift to my daughter. I am honestly so disappointed in Vodacom and their disregard for customers. I have been a customer for approximately 25 years and I am honestly going to venture to a more reliable network who wants, appreciates and respects their customers needs and requirements. Please go back and listen to the recordings!

I've spoken to Vodacoms after sales whom ai had to contact and they keep promising that the issue will get resolved.

I spoke to Yonella on 07/12/2023,

Karabo on the 08/12/2023 who did call me back to say that the matter is still pending.

I called back today on 19/12/2023 and spoke to a highly incompetent and inadequate Tyrese who has told me that the issue will only be resolved in January 2024!

What a useless bunch...

There customer screening gets more attention than the issue at hand and the willingness to assist customers

I am highly dissatisfied with the poor level service received from vodacom repairs. I took my phone to vodacom shop louis Trichardt makhado, i had to follow up every second day, The consultant in Makhado gave me repairs number to call them as he cant assist me since then they started moving the phone to repairs Centre as i told them that i am lodging a complaint i was called 7 december and promised that i will be getting a phone 2 weeks later they all real the same notes The staff at repairs refused to advise me on the escalation process, the gave me an email which i sent an email which was never responded to. i called customer care , was told request has been escalated no one called me

Good morning,

My son’s phone was stolen on Sunday in the Wimpy in Bela-Bela. We have phoned 082-135 to blacklist the device and the sim card. We were very fortunate that through “find my I-phone” we were able to track the device from 15:00 that afternoon and also able to recover it.

I phoned then the very same number 082-135 and after going through all the steps, that is very frustrating, managed to speak to a consultant to ask for the forms to be emailed to me to un-blacklist the device. He then informed me that it’s no longer working like that. I have to take the device and my ID, as I am the account holder to a store and they do the un-blacklisting in the store.

We went yesterday afternoon to the Vodacom4U shop in Kolannade Shopping Centre in Pretoria where a lady told me it’s doesn’t work like that. I must complete the form and send it with the proof of purchase, which I don’t have as I did it on-line with Vodacom. I phone the 082-135 number again and the lady in the store spoke to the lady at the call centre in a vernacular language of which I did not understand. The lady in the store then said to me that the lady from the call centre will email me the proof of purchase. I started filling in the form at a table in the store. After completion, I still haven’t received the proof of purchase. I told the staff in the store that their service is really despicable as all of them at the time ignored me and there were no other customers in the shop. The 1 lady then said to me in a very arrogant tone that the lady on the phone is helping me, but once again I didn’t know that, as she were talking vernacular again of which I didn’t understand. I acknowledge that I was rude, but I was send from pillar to post and the staff in that store blatantly ignored me. And up until now, I still have not received the proof of purchase.

We left the shop and went to the Vodashop in the same centre. There they have informed me I must have an affidavit from the police before I can submit the form. Once again I get another message on how to un-blacklist the device. At least they realised my frustration and emailed the attached form as well copy of my ID to [protected]@vodacom.co.za

Can you please assist me in un-blacklisting the device and also send me the proof of purchase on this phone. The number in question is [protected]. I also insist on an apology in writing from the Vodacom4U shop for their utmost disgusting customer service.

Your urgent response will be appreciated.

I upgraded my contract a Vodacom bayside mall tableview

The products where advertised on your Black Friday specials

The sales person Chris told us he would have to c if he could source the phones and the watch

He phoned the following day to tell us that because the insurance limit low he could not secure the deal and the store would have to return stick firs

He told us that we needed to pick up the phones as quickly as possible so as to not impact on the insurance limit of the store

He has promised to phone us back and resolve the matter needless to say he has not

I called vodacare and they spoke to him to no avail

I phoned a second time and was told it was being escalated to management who would phone us back

Still waiting ?

The store is trying to get out of the deal which is not ethical

Why advertise what your stores don’t carry?

I would like you to investigate this awful service and advise is of when we will receive the deal products?

This does not seem to be an isolated Case if you look at the complaints listed on their website it would appear this is normal for this store

Do you not have checks on the customer care level and service llevels