Vodacom

Almost two years ago I did an update on an existing contract and there was so misunderstanding and I than decided to cancel the upgrade. The divice was collected and after weeks of following up the upgrade was eventually canceled.I than decided I want to take out a data contract after a few months, only to find out that there is a R2.00 outstanding and my account is with the legal department. I than paid the amount and I was told everything will the sorted in a few day. I called in last week wanting to take out a data contract again🙄 (& this is only because Vodacom has good signal where I am, nothing more)to find that the account status still shows legal and I was told to that the matter should be sorted within 3 to 5 working days Ref #[protected] spoke to Hlulani. Today

I just spoke to Fezile who also told me that the matter will be escalated and I will get a call back and I know from experience that Vodacom DOES NOT GIVE A [censored]. I really thought that this time around Vodacom would react much quicker but this show that this is your normal way of working.I want this matter resolved ASAP and my promise to Vodacom is that I will not keep quiet about your pathetic.

Hello peter

On the 07th of may at 11;30 I went to vodacom stores to report my two lost phones. I later on discovered them and called their helpline 082 135 to assist with unblacklisting, I then filled an unblacklisting form then emailed it to their unblacklisting email. I have been calling them with no assistance, my phone have been off since the date mentioned.

I signed up for uncapped but since November 2021 I'm only able to connect at set times 9-10am to 8pm. I call in every month a technician comes, sorts it out, then it does exactly the same thing again. I've been waiting since 30th of April for someone to come check the problem. All consultants have the same answer to all my questions even on social platforms. To think I've been a loyal vodacom customer for so many years. Completely disappointed with vodacoms service. I don't have internet access yet I'm suppose to pay monthly for something I don't get as per contract agreement. Complete nonsense

Good day,

My name is Celeste.

I had a contract with you it deducted from my account and was advised to contact the Cancelation department to convert to prepaid once my contract ended on the 2nd of January which I did a guy assisted me and made a note on the system for the changes to take place I also asked if the deduction in January was the last payment he said yes I don't pay anything anymore I know that the calls are recorded I would like to have those recording because it shows my account is in arrears I am disputing this matter and want further investigation to be done. My lawyer is also on this case wanting the recordings to find this incompetent agent that assisted me to resolve this matter asap.

Regards,

Celeste

I have a data line: [protected] on a R149.99pm contract but overcharged R165.04 pm.

In January 2022 a Vodacom Teleconsultant offered me "free" extra 10G for Videos...etc at "no extra cost".

I was adamant and suspicious about this Vodacom FREE service as I have experienced disappointments in the past.

The Gentleman reassured me that my account will stay the same.

But since March, my account has increased to R165.04 without any written NOTICE. This increase I reject as a bad business practice. I further request to be REIMBURSED for this administration mistake.

I have called Vodacom 135 number 3x times querying this same issue but they are no changes. I have also written an Email to [protected]@vodacom: - 17 March 2022, Ref No issued: 002C4aH32R3G9ENN. In this mail I was also complaining about my [protected] no being overcharged. I has since been adjusted to R148.99 but with no REIMBURSEMENT.

I feel highly disturbed and abused by this conduct.

Trusting for efficient and effective changes

Kind regards

Mlamli

Good day it has been 3 days now with no network on my contract phone. I cannot receive neither make calls. I called customer care and advised they will be escalating the matter cause they don't see anything wrong on the system I've been waiting till today no response... I need help or possible cancel your contract because you are not delivering.

Account no : I-[protected]... Id no :[protected]..please contact me via mail [protected]@gmail.com

On 25 April my Fibre line was upgraded. Technician came out.

Since Friday, 29 April, fibre has been down.

Fault SR220429-897607 reported by 9am.

To date I have been calling continuously.

Now the feedback is. They waiting for a technician to come out.

I work from home, this is costing me my livelihood.

It's been frustrating.

The airtime, data costs and income lost.

My sim card has been blocked and its not for the first time so I am enough with Vodacom giving us poor service if its not network they are blocking our sim card for no reason and my biggest worry is that my sim card is linked with some accounts so right now I can not receive any text or call so I demand that Vodacom fix this issue as soon as possible because not it seems like Vodacom is the worst I have ever used And the account cell numbers are [protected]

My Account was always in the region of R33 per month.

Until the 3/2 statement which included something called Entertainment Services purchased content of R54.81 thus bringing that account to R443.87. The following account included R231.42 under the same heading bringing the total to R646.97. The last straw was when the account received on 9/4 was for R840.05 (so called purchased content of R377.58 included).

I phoned Customer Care. I was told this purchased content "Entertainment" would be "blocked" in future. Nobody could tell me how it got to be there and I was advised that it would not be refunded.

I would like to point out that I am a pensioner and do not use my cellphone for entertainment purposes. It is inexcusable to take money from my bank account when I have not signed any agreement for such monies to be debited.

I would like written confirmation that my Vodacom account has not been changed in any way and that this will not happen again. I have to pay your increased amount of 3% but seems you have no obligation to repay the money taken by yourselves from me without my permission.

I sent Vodacom a cancellation letter in 2015, which was acknowledged by vodacom. Yet since then Vodacom continued to debit my account illegally and is now claiming that I owe them money (debt Collectors are now hounding me) as i am closing my bank account in South Africa. Vodacom has no right to debit my account after they acknowledeged a cancellation and they failed to take the appropriate action. Also, they have been illegally debiting my account for years after which they should ideally be paying back to me.

Since 14/4/2022 we have had no fibre and we are still waiting and keep being told the fault was escalated. I have a child who is homeschooled online and two companies that use the fibre in our household. I have been very patient and even called open serve myself to try and get this resolved. Today I spoke to a very rude person named Nonhlahla and she was no helpful at all. She doesnt understand that the cable from our property to the road is broken and needs to be replaced. Please can someone help us.

Good morning

I have had a number of issues at Vodacom hillcrest especially with the manager Sasheen at Vodacom Hillcrest in Durban KZN.

He constantly lies as to when issues will be resolved.

But this morning takes the cake when he threatens me because he can't explain why he had to lie to me to try get out of something he promised me. HIS EXACT words were : 'if he wasn't working for Vodacom he would sort me out as I have too much attitude'. Absolutely uncalled for as all this could be avoided if he trained his staff properly and didn't lie and give customers false information.

This is the situation:

Today excluding the other issues I've had with a Huawei phone , that had to be returned because his staff who he is responsible for, told me the Huawei phone works perfect with all Google applications which was a complete lie and subsequently vodacom exchanged the phone for a Samsung S22+ , which I was greatful for, but I did have to fight for this.

His staff then give me a charger (SNUG Brand) for this phone as chargers don't come with this phone which I later realized was not compatible for this phone as the battery would not charge properly or fast as it's suppose to and the battery was dying after 4 hours.

Luckily, my Mrs has a Samsung SuperCharger, charger,as she got the Samsung S21 which I tried and it worked and the battery lasts for a day and a half now .

So again if his staff where advised and trainer properly this would never happen.

So on Thursday he promised I would get my charger on Friday, which never came.

So I phone him this morning Saturday at 11am.

So he says to me ;'sorry we only have the 45w chargers in stock , I'm waiting for a 65w to come'.

My reply was " bring me the 45w charger then atleast I can Charge my phone as my Mrs has gone away and has her charger with her ".

So he said no problems , then whatsapp messages me , "oh they don't have the 45w in stock now".

So he lied about the 45w to try and delay the situation even more.

I would expect service and he picks up from any other Vodacom branch and get me a charger after all the issues him and his staff has caused me. He cant even tell me when it will come, extremely shocking service and to top that off, in the heat of the moment he threatens me, absolutely childish.

I expect a charger this weekend, or how do I use this phone and why should I pay for it? I'm currently on 17% battery life.

If I don't get this resolved ASAP , all 9 contract s we have with vodacom will slowly move away to another provider and I will not pay for this contract, as I have no use of this phone.

This includes the 2 that need to be upgraded now, and we will NOT support the hillcrest branch either.

Please also provide me with the details of a competent Manager and store for the next upgrades .

Many thanks.

Regards

Hilton Moore

MBE Home appliances T/A

Valve Technology

[protected]

I have purchased 3 vouchers to the value off r1100 using my vodacom app all the 3 vouchers do not work, I have spoken to numerous agents who just brush me off or pass me to the next useless agent... I then purchased r700 vodacom coupons using my vodabucks, I was then told by the lady at the mafikeng mall vodacom shop that the wicode is not working on the system and anyway I cant purchase the handset I wanted because they dont keep phones in store but really she is just a lazy lump of [censored] that didnt want to do her job, so my coupons are going to expire and my vouchers are not working, no one is capable of assisting me. Vodacom has taken a turn to become the biggest scam of all time and its no joke... As a new client looking for a service provider stay away from vodacom!

Vodacom deleted my number without communication, I discussed with a lady at subscriber collections yesterday 28.04.2022 who assured me they will be able to recover the number, I payment arrangement was setup for 16.05.2022 to settle the full amount.

I subsequently discussed the same with an incredibly rude supervisor who contradicts what the collections staff member assured me off, I committed further to paying R10 000.00 by Tuesday 03.05.2022 in order to have them resecure my number to the network.

I have not once received any emails or sms's or calls of a notice to delete the number, unfortunately due to COVID financially I suffered a great loss and only of last three months have been slowly been able to rebuild.

Is this how Vodacom treats a customer who is still willing to settle the outstanding, can a competent staff manager contact me and have this resolved, my entire business and contact details with my clients have that number as a contact.

Kindly contact me on email on my profile and have this resolved.

i don't have any contract with vodacom, my contract expired some time back. i only receive airtime on a monthly basis. i was paying an amount of R189.00 per month, but the consultant wanted me to pay an additional amount of R199.00 for 200 minutes. my monthly repayment was R205.00, now i received an sms to pay the some of R377.00.

could someone please tell me what's this is all about. i did not upgrade or do anything to be billed this amount.

i need this to be resolved asap, or want to cancel my monthly airtime with your company with immediate effect.

Good Morning

My husband bought a new Samsung A22 on 30/03/2022 as a present for, only to find that the phone is network locked to vodacom. I'm disappointed about the staff of Vodacom Shop Jubilee Mall, they did not explain to him that this phone will be using vodacom SIM card ONLY.

I went to the shop to show them the problem, they took my phone for 3 weeks for repair and it came back with the same problem, they didn't even tell me if the phone its ok or not, they told me to go through the Dispatched Note, I told them i don't understand the note then they told me to call vodacom repairs.

I am very much disappointed on how vodacom shop do their work, they dont communicate with customers, they know nothing about their devices, every time when i ask they will refer me somewhere. I believe they need more training, because they dont know what to tell or how to help the customers.

I would like vodacom shop Jubilee Mall to refund me because the failed to fix the problem.

I use VOIP from home for work from home business.

Several weeks ago the VOIP stopped working .

I lodged a service call on Wed 13th April -did various telephonic fault finding - no success, and was given a REFERENCE SR220413-847826.

I heard nothing from the tech people, and followed up twice subsequently and got fobbed off with excuses (public holidays , very busy etc).

Eventually I sent an email, and a tech came out last week (8 days after the first service call).

He fiddled about and said that the VOIP had been disabled/blocked on the system - promised it would be rectified.

Nothing has happened since then, and further emails simply result in me being referred back to their fibre department call centre, whom I am battling to contact.

I don't understand what the problem is - they disabled/blocked the VOIP for some reason - I certainly didn't ask them to do so, so presumably it was some administrative clumsiness in their fibre department, in which case it should be a very easy and quick for them to correct.

The level of competence is pathetic, although their call centres and customer care centres are good at avoiding having to deal with complaints.

And this is not the first time Vodacom have disabled my VOIP, and I will take up the unstable connection and slow slow slow speed issues another day

Hi, I bought a home router which I pay R800 for. I bought it in late February.

It was working fine in March, April it stopped working.

I have been calling customer service for the past 3 weeks without any help. and now I have to pay for something that doesn't work?

please sort this thing out. I pay a lot of money for this internet for it to not work.

I am really not happy with the service I am getting from you.

every time I call I get passed around from 1 consultant to the other.

3 weeks without internet and I have to pay for it tomorrow? how is that far? this contract is still new and when I tried canceling it they say I have to pay R13000 for something that doesn't work? really?

someone, please help me.

every time I call they say my issues have been escalated. reference number [protected])

I qualify for an upgrade, however when I tried to upgrade I was informed that I am not allowed to upgrade to an apple iphone. I have an apple iphone, previously I upgrade to iphone 6 for 2 years, then upgraded to iphone 7 for 2 years. Now I want to upgrade to iphone 11 or 12 in which I would pay in an extra R10 a month and Vodacom says I have a low credit score and I cannot upgrade. I have had a low credit score since 2014 and I never had a problem upgrading. I just recently upgraded my one phone but now Im not allowed to upgrade my other phone. According to News 24 article on 8th September 2021 money clinic. It says that you are able to get a new cellphone contract because it is not a credit agreement it is a service agreement. I have not defaulted on any of my debit orders. I was told by Vodacom I can upgrade to a different phone not an apple iphone. They are happy to double my repayment on a diifferent cellphone but wont allow me to UPGRADE my old iphone to a newer iphone. Why is an upgrade if you cannot upgrade. I feel that they are all of a sudden being biased as I have been a loyal customer for over 20 years and this is how they want to treat me now. Im disgusted.

Hi there,

I urgently need some assistance, my cellphone number [protected] is on my ex husbands account. I paid what I owed in full on the vodacom account, but sadly we all went through very hard times financially with covid and he was not able to fully pay his outstanding amount, he made a payment last month of R400, but the phone numbers were deleted yesterday as R1800 is still outstanding. There was a sms sent in November advising the lines were going to be deleted. But that was it. There were no reminders at all since then that the phone lines were going to be deleted. Not one phone call or email they just deleted the numbers not even blocked the numbers deleted the numbers. I asked the accounts department as well as the legal department, what can be done to restore the numbers they both said nothing, surely vodacom could have sent an email or a phone call:(((( and at the end of the call she said please hold to rate my service and closed the phone so I could not even say how unhappy I am. Please can someone contact me on irenekirene @ gmail . com or [protected] to advise what I must do.