Vodacom
reviews and complaints

Internet services have been down for a week. Logged a call a week ago, Vodacom closed the query without it being resolved as my wifi was not restored. Call centre agents are of no help, they cannot provide information of the line will be reinstated, a call out service or transfer you to a senior level. They have logged 4-5 service requests for the 1 query that I logged. If you rely on wifi for work and critical matters, Vodacom has proven to be very unrealiable and renders a very substandard service. Wasted alot of time and calls trying to get assistance.

7 days later, and not one employee that can tell me when I can expect wifi to be reinstated. Painful and frustrating experience with Vodacom.

Call center agents are rude and don't follow-up on calls with regards to cancelationand complaints about devices.Cancelation of contracts also seem to be given a deaf ear. I have been with vodacom for more that 10 years and I am utterly disgusted with the terrible service they offer. Unfortunately we don't have the luxury of sitting and calling and doing follow ups.

Use the self option to buy data 1 gig a day for 30 days for R299 short airtime to buy it when I bought airtime and went back to buy it its no longer available but new deals for more money how does this work everytime you load they gave you another option but the previous option disappeared how I even upgraded my contract to have more but obviously not and I have 2 Sim cards I bought extra airtime to buy this spesial data

Since May 2022 I have been trying to cancel one cell number on a contract and change it to prepaid because of emigration - to no avail. I have sent emails on:

2 May, 12 May, 23 May and 14 June 2022.

Cancellation Quote: [protected]

I am not sure what customer care is doing, but I don't feel cared for... I am at whits end, as the amount is still deducted by debit order.

Dear Sir / Madam,

I cancelled a vodacom data contract ([protected]) November 2021 which was supposed to end December 2021. I cancelled the data contract and took vodacom fibre still with vodacom. Vodacom continued to deduct both the fibre and the data contract even after cancelling. I blocked the data contract at the bank. I discussed this with Vodacom and received a message that this discussion has been closed with ref: [protected]. Now vodacom has handed me to debt collectors for an unpaid account ref: I4541492 owing 1122.00. Debt collectors are sending the demand to my brother!

Today, 27 June, have called the number 082 1946 to try and resolve this. You are requested to put your ID number before going through. After adding the ID number you go through to a call centre that still needs your ID before they can go through. Why is Vodacom asking us to add the ID number in the first place, if the agent is still going to ask for it.

I still have Vodacom fibre and Vodacom Red Premium and a data contract for my grandchildren that are all up to date. Can't Vodacom reference this before sending the customer to debt collectors.

I am disgusted with Vodacom. Vodacom owes me money for the premium taken after cancelling the account. I do not owe Vodacom a cent. Vodacom owes me an apology for this.

I can be contacted on [protected] / [protected]

E-mail: ntombenhle. [protected]@uct.ac. za / [protected]@yahoo.com

I am so upset with Vodacom.

I think you need to hire efficient people who actually care about closing cases.

I paid my contact earlier , only to find I was put on ITC. Then I paid the amount just to try clear my name as after sending proof that my account was paid earlier no no one cared to rectify this.

Now I am calling the Legal Collections department and trying to get my paid up letter just seems too impossible for Vodacom staff to achieve.

They keep informing me that they have sent it but nothing is sent. They don't reply to email and on the telephone keep informing me that they have logged the call.

Can someone please assist as this is ridiculous.

To Whom it may concern

Since 1 June, I have had constant interruptions with my internet connection resulting in numerous purchases of mobile data as well as loss of income due to being unable to work from the premises.

A call from a technician suggested that it may be the router and that someone would be sent out to the premises to check.

To date we have had no-one come to check the router and as we had given a months notice of cancellation on 1 June I am now under the impression that due to the contract being cancelled that no technicians are being sent.

We are also being phoned repeatedly due the account being outstanding, which refers to another complaint that for over 2 years I repeatedly requested the account be put on debit order.

But as we have not had steady connection for the month I hereby request that the month of June be credit due to lack of supply and request that immediate release of the line be given so as we can get a stable connection from a more efficient company.

Regards

Carol Visser-McKay

ID: [protected]

M: [protected]

SR220613-037341

We havent had an internet connection since Sunday 12 June 2022. We called to log a call on Monday and to date we have had no feedback whatsoever. We have called in multiple times and the query has apparently been escalated by several people but still no one has come back to us. It seems like no one is able to resolve the issue.

This morning 17 June 2022 upon doing our own investigation we found out that Vodacom cancelled the service with Vumatel on the 10th of June 2022.

There is never a manager availability to speak to and even when messages are left no one returns your call.

It seems as if the issue just gets passed along and no one knows how to resolve it.

Maybe if I had a R10 000 monthly contract they would consider me a worthy client.

This is definitely they worst serve I have ever experienced.

If I could give a negative star I would. Vodacom is the worst possible service! The contract was opened 02 June and we were promised the porting takes 24/48 hours to port your number from another provided to Vodacom. Great, that is acceptable right? It has been over 2 weeks now and the number somehow does not exist! How is it possible that these call center agents are so incompetent!? The gentleman at Vodacom has phoned to have the issue resolved every single day, queries has been logged, the account holder has phoned and every single agent over the phone is useless! How exactly are we supposed to just sit back and let these people steal not just our money, but also our time? How is this okay? Repetitively fighting to get this sorted is getting old and it is extremely tiring to keep doing this. can someone please get this sorted out?!

I will never recommend Vodacom to anyone! Honestly, they are a joke. They make a lot of promises, but when it comes to following through, they are incapable. These are the references that we got to try have it resolved- EC-1ECI-3NE872/ EC-1ECJ-29VRUT/ EC-1ECR-216UG7/ EC-1ECR-216UG7

Do yourself a favor- do not use Vodacom, at this point even Telkom is better then them.

I am on an extended contract overseas and have not used my number for 5.5 months. I have had the same number for 25 years and this is also used to receive OTP's. Its changed from a contract to a Pay as you Go number and I have data and money linked to this number on my app. When trying to use it today, it is no longer working. I contacted Vodacom on Facebook messenger and they just say that they can't help. I have a Vodacom App and e-mail. Why did I not receive a warning to use my number or else it will be inactivated?

I logged a querry 3 times already and do not receive any feedback

I have got 4 devices with Vodacom and two of them were supposed to stop on 01/06/2022, and was told by Vodacom Client retention that it was exteded by Vodacom client retention Department

I have got in my posstion an Upgrade Equipment Quotation that states that contract will end 01/06/2022

PLEASE assist urgently

On 3 June 2022, I called subscriber collections and we arranged converting my contracts to prepaid.

They informed me it would take 72 hours ... I have been calling every single day as my phone is still not working, I was promised it would be working by Thursday.

I followed up and then they said by Friday / Saturday ... today it is still not working.

I called this morning and they promised by this afternoon and guess what? It is still not working !

I have called, emailed and called again (over 50 times I have called for assistance) and everyday I am promised something and yet nothing has been done.

My phone is not working still, its over a week later ...

I WILL NEVER SUPPORT VODACOM EVER AGAIN! AND I AM TAKING THIS ONTO ALL SOCIAL MEDIA PLATFORMS

I've been sending smses and I'm the winner on the 11/06/22 during 01:30

I took vodacom fibre and it's the worst provider to deal with the call center half the guys that work there does not know much about fibre and how to help they Clients and vodacom just robs their customers I took my fibre on the 6 may 2022 and on the 9 may 2022 vuma came and installed the router from the 9th of May wright up till 16 may 2022 my fibre did not work and had to make numerous call and create so called tickets to have the issue sorted out and 8 June 2022 fibre has been cut and can not have any assistance in haveing it sorted out which now vodacom says that I need to make payment for it to work again so Wat happens to the days that was lost because of vodacom and they horrible service and I must pay in order to wrk according to vodacom consultant it only starts day day it has been activated

I took an upgrade two weeks back lade to believe it will fit in a pocket router only to be told it will not work I asked to reverse it. Now they telling me it will take a month and they can't take back data get this I have data m not using but I must pay for it. I believe its many of us who took that upgrade believing it is on pocket router I even asked n now I must pay 4 service that is not recieved

PJ Joubert

Account nr N4645827

Keurboom Street 31A

Hartenbos Heuwels

Complaint

Fibre Service unavailability during and after load shedding has for the past year become a norm. Non availability of fibre service then easely goes on for the day and night. Since October 2021 , 18 notifications of a non available message has been recieved.

I have been forced to take out an additional data sim card to have a back up.

I am considering cancelling my contract

I just noticed that I am being charge for this opera telecom - androidfun, but I don’t even know what it is? Thus, I didn’t sign up for it. I mean how can I sign up and pay for something I don’t even recognize or know what it entails?! I haven’t picked it up on my emailed bills every month, but i’m sure this has been going on for a while. And in any case, who gave this entity authorization to sign me up? If anyone can tell me what this is, I will appreciate it.

HI

I'm not getting any joy with the Vodacom Fibre department, and this is divorcing the good relationship that I have with Vodacom. I reported that I’m unable to connect to the internet on the 01st of June 2022.

Troubleshooting was done and resulted in no solution. I was then given the reference No: SR220601-997385 and was told that my Fibre issue has been escalated to the second support (Frogfoot).

There is no contact or updates from the frogfoot technician and this behavior is unprofessional. It is totally unacceptable that I have to take two days of unplanned leave from work as I can't work without an internet connection.

My contact details

Address: 14850 Alison Street

Protea Glen Ext 16

Glen Ridge

Cell No: [protected]

Good day,

I bought the SAMSUNG NOTE 10+ with insurance policy in 2019, I bought the insurance because I felt it was catchy that my device will be covered and I can get any phone up to R50K. I settled the phone and continued with my insurance until I lost the phone. I even have the policy schedule showing on the indemnity limit R50K. On the 17th April 2022 I logged a claim, of which I needed the SAMSUNG Z-FOLD and VODACOM wanted to give me the s22 Ultra. Due to what was sold to me that I can get any device up to R50K, I humbly request that I do get the Z-FOLD. The claim is over a month being referred to escalation whereby Thembazaki Joja from Finrite is trying her best to get the call recordings, but nothing is coming forth. I have been waiting and waiting but nothing is happening yet I have never defaulted on my premiums not even once! I am a paying customer at VODACOM with 3 more existing contracts which I am paying religiously. I am really frustrated by this delay because I don't deserve this bad treatment that I am getting from your company.

There has been no internet at Orion Village, Waterkloof Ridge Pretoria since Thursday morning. The fibre line is broken. We have reported it to Vodacom may times for repairs. It still has not been fixed yet. I sent several email complaints to [protected]@vodacom.ac.za and received no response.

When will the fibre be fixed and internet connectivity restored? Kindly give me an update.