CB Telecommunications Vodacom Failing to replace my lost phone and being listed with the credit bureaus

Vodacom review: Failing to replace my lost phone and being listed with the credit bureaus

Alpheus Thapelo Modise of US

May 19, 2025 4:12 pm EDT

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I am writing to express my deep disappointment and frustration regarding the handling of my insurance contract with Vodacom. I had a contract with Vodacom and had my devices insured. To my surprise, when I lost my phone and tried to claim, I discovered that Vodacom unilaterally cancelled my contract three months after I took it out for the phone and could not replace my lost phone.

I have made several attempts in vain to get Vodacom to provide me with a recording indicating that I indeed called to cancel my insurance. Unfortunately, Vodacom has been unable to assist with this request. As a result, I felt let down by this cooperation and decided to discontinue paying for my contract.

To add to my disappointment, Vodacom then went on to list me negatively with the credit bureaus. This action is as unethical as it is unjust. Had Vodacom provided me with the recording, which to my knowledge does not exist, we would not find ourselves in this situation. This entire ordeal has been a significant inconvenience to me.

I request that Vodacom provide evidence of the alleged cancellation of my insurance contract. Additionally, I strongly object to being listed negatively with the credit bureaus and request that this listing be removed immediately.

Vodacom has failed me not only by refusing to replace my phone but also by listing me with the credit bureaus. I hope that this matter can be resolved promptly and amicably.

Claimed loss: BOUGHT A NEW PHONE FOR R299.00

Desired outcome: REPLACEMENT OF MY PHONE AND RESTORATION OF MY CONTRACT AND DELISTING FROM THE CREDIT BUREAUS

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