Vodacom
Reviews and Complaints

As someone deeply familiar with the telecommunications industry, it pains me to see the numerous negative experiences shared by customers regarding Vodacom. The reviews paint a clear picture of dissatisfaction, ranging from poor network quality to billing discrepancies and unhelpful customer service. It's disheartening to witness customers feeling let down by a service they rely on daily. Vodacom, as a prominent player in the industry, should strive for excellence and customer satisfaction. The stories shared highlight the importance of transparency, reliability, and genuine care for customers. It's crucial for businesses to listen to feedback, address issues promptly, and prioritize customer well-being above all else. Let's hope Vodacom takes these reviews to heart and works towards improving their services for the betterment of all their customers.

Took a laptop on contract but returned it within 14 days. They accepted it and since February 2023 they still taking the money out our account. Phoned many times to resolve this problem but to no avail. The service is pathetic. Either they just send the laptop back or refund the money they've been taking. The number to contact for this problem is J. FAISCA [protected]. IF YOU DON'T BOTHER WE WILL PUT A HOLD ON THE BANK and go to a different company. U DECIDE

I am writing to express my deep disappointment and frustration regarding the handling of my insurance contract with Vodacom. I had a contract with Vodacom and had my devices insured. To my surprise, when I lost my phone and tried to claim, I discovered that Vodacom unilaterally cancelled my contract three months after I took it out for the phone and could not replace my lost phone.

I have made several attempts in vain to get Vodacom to provide me with a recording indicating that I indeed called to cancel my insurance. Unfortunately, Vodacom has been unable to assist with this request. As a result, I felt let down by this cooperation and decided to discontinue paying for my contract.

To add to my disappointment, Vodacom then went on to list me negatively with the credit bureaus. This action is as unethical as it is unjust. Had Vodacom provided me with the recording, which to my knowledge does not exist, we would not find ourselves in this situation. This entire ordeal has been a significant inconvenience to me.

I request that Vodacom provide evidence of the alleged cancellation of my insurance contract. Additionally, I strongly object to being listed negatively with the credit bureaus and request that this listing be removed immediately.

Vodacom has failed me not only by refusing to replace my phone but also by listing me with the credit bureaus. I hope that this matter can be resolved promptly and amicably.

I Selvan Moonsamy with ID [protected] sent notice for my account to be canceled but I among shocked the account is still active.
Please review my telephone conversation where I explicitly stated that account be canceled and the sim retained as pay as you go. The contract is still active. My son Leeryne Moonsamy is using the sim card. Kindly ensure that the account is canceled and the sim card number is retain as pay as you go. Thank you

On 24 June 2024 I contacted Vodacom to cancel contract which was due for renewal. I did not receive a response, so contacted them again on the 28th June. The contract was due to expire at the end of July. The product covered by the contract had not worked in a year & they were unable to repair it, hence cancelling the contract.

It is now 04 December 2024, & the contract has still not been cancelled, in fact, it has been renewed for another 3 years, not by me. I have dealt with 5 different consultants in the cancellation department & today was told that I now have to deal with the upgrade department because the contract has been upgraded.

In the last 6 months I have followed up a minimum of twice a month with no joy. I have all the text messages that have been sent to say that my contract will be cancelled. Needless to say, this has not happened & I am still paying for a product that I do not have.

What recourse do I have & how do I get this contract cancelled?

I bought a power bank online for my daughter from Vodacom on the 24th November 2023 it was a Black Friday Sale and have not yet received it to date. When l enquire through their communications channels they apologise and promise to get back to me as soon as they have “received feedback from their teams” is what l keep getting as a reply. I want a refund of my money or the power bank l ordered as it is readily available from their stores nationwide.

Requested a cancellation on a the month to month bill on 26Aug24, An upgrade was introduced and the new packages was reviewed, where by I had to give consent the following day, then I reached out via 082135 requesting to proceed with the cancellation, I have been told it will take 24-48 hours for the reversal on the “new package” to be reversed for a contract that I did not sign for, I then received quotes that I need to sign and return to Vodacom, which I never signed or returned. I have been calling them from 27-31Aug24 to discover that nothing is on the system of my request to reverse the “new contract”. Yet all calls are recorder when we call the customer service line 082135. However Vodacom advised via sms that a delivery company will be dispatching a package, but the qoutes received and requested to be signed off was never returned to Vodacom, how are these packages being dispatched, if I requested a reversal of the “new contract” within 24 hours? (27Aug24 via 082135) Every consultant I have spoken to have being saying the same thing “ it takes 24-48 hours to action the reversal”, but it’s been 5 days already. 120 hours, This service is disappointing. I do not want any new contracts, I would rather proceed with a Migration to Flexi Red Zero, it feel like it takes so much longer to cancel something with Vodacom then to signup for something. Why is this? I believe as a customer we in our right to cancel a request within the cancellation period - Isn’t it? Vodacom Service is disappointing!

On the 10th of April, I walked aided with my crutches into a Vodacom store with the hope of reducing my contract fee due to financial constraints. I was greeted by KB, who claimed to be a manager. Trusting her expertise, I explained my situation, seeking a solution that would lower my expenses without compromising connectivity. What followed was a series of misleading promises and blatant disregard for my needs.

KB assured me that she could slash my contract fee from what I believed to be around R800 to a mere R500, bundled with a new phone that I didn't necessarily need. Despite my insistence on preserving my contacts and WhatsApp data for sentimental reasons, she assured me they would seamlessly transfer to the new device. However, upon leaving the store, I discovered that neither my contacts nor WhatsApp had been migrated properly. I did contact the store on the same day spoke to Thandile who told me to bring back the phone and he would update my contacts properly. Also I was given different charges for the migration.

To add insult to injury, after signing the contract I was informed the new phone does not come with a charger, with KB adamantly insisting that my old charger wouldn't work. Naturally, I trusted her judgment, only to find out later that the replacement charger was defective. When I returned to the store seeking an exchange or resolution as promised within 7 days, KB directed me elsewhere, washing her hands of any responsibility.

As if that wasn't enough, my bill arrived, revealing that I was being charged for not one, but two contracts – a detail conveniently omitted during the initial transaction. Despite my repeated attempts to rectify the situation through emails and store visits, Vodacom remained obstinate, denying any wrongdoing and refusing to provide a satisfactory resolution.

It's abundantly clear that to Vodacom, customers are nothing more than numbers on a balance sheet. Loyalty means nothing, and accountability is non-existent. They failed to honour their promises, neglected to provide adequate support, and left me feeling exploited and deceived.

What's most infuriating is that they had the opportunity to make things right by exchanging the faulty phone, but now it's too late. As a customer of Vodacom since 1996, I expected better treatment. It's time for Vodacom to prioritize integrity and customer satisfaction over profits and indifference.

I did however ask to be directed to a superior but was told that they could not direct me. I did also send numerous emails to the store also called to make sure that they had received them but also no responses.

#VodacomExposes #CustomerExploitation"

Bought a new property. Previous owner did not cancel his Vodacom Fibre before moving out. I cannot for the life of me, get the fibre line released from his name in order for me to take over the Frogfoot Fibre line.

I am sick of tired of Vodacom holding the fibre line on my property hostage.

You are using my fibre, on my property, to service your client?

You are causing me to lose income due to not having internet in my property.

Vodacom is trully a pathethic, greedy, lying, rude company that has no business acumen!

Despite getting a reference number (SR240425-088153) for the cancelation from the previous owner, Vodacom is claiming that there is no cancelation request on their systems.

Anybody thinking of doing business with Vodacom, stay away!

Good Day

To whom it may concern.

We have a problem.

We phone vodacom several times: 1 February 2024

2 February 2024

5 February 2024

5 March 2024

7 March 2024

18 April 2024

to cancel these two (2) accounts: [protected] - Ref.: 5/[protected]

[protected] - Ref.: 5/[protected]

The guy that was helping us put another contract to the one number:

[protected] for the next 2 years. We did not ask for that. The only working number has to be: [protected] and that is the only number that we are using for the past few years.

We did not ask for an upgrade because of vodacom's people that is not listening to what you say to them. They upgrade our account without our knowledge.

Our original contract that we pay now is:

Airtime Subs - Red Flexi 140 Line Rental and know they upgraded to:

Red Flexi 150 Plan without my knowledge

Now vodacom is keep sending us an invoice to pay more for what we did asking for and that was only R99. We have proof of that, that 2 unused numbers must be cancelled.

My account No.: I0575141-1

Regards

R.L.Groenenstein

I took a contract with Vodacom in 2021,and they never debited my account for payment even though I went and asked them to do it. I got frustrated around January 2024 when I got a message that I will be handed over. I went to the shop and paid R5000. The following day I them decided to contact Vodacom to cancel the contract. I requested settlement and the settlement letter was sent to me with an amount of Four Thousand and couple cents. I then explained that I have already paid R5000 rand. They agreed that I need to get a refund.

Couple days after that, I contacted customer service to find out when will I get my refund. Boom, to my surprise, I was told I owe Vodacom Two Thousand Nine hundred and something. I tried to fight it but was told they did a late charge which I did not understand. I also asked as to is it the only outstanding amount, and I was told it.

Sometime last week I went to Vodacom shop to see if I can retain the contract number, I was shocked to find out that I owe R119 which the consultant agreed with me that I do not owe Vodacom and he send an email to them o erase the amount. On Sunday the 7th April 2024, I went to see if I can take Wi Fi contract with Vodacom but I was told my name is sent to legal services and the lady could not tell me why. On Tuesday the 9th I went to make a follow up and still the consultant told me that they do not know why am I billed as I have paid Vodacom. I called customer care on 135 and was told its for the watch which was part of the contract that I cancelled. I asked as to why was it not part of the cancellation but no one answered me except that I have to pay that amount. I feel oppressed as I did ask them to give me a settlement on my contract and every time they give me an amount, I will pay and them another amount follows. Vodacom needs to erase the R119 and take my name off their legal and part ways with me peacefully.

Why am I being treated like this, Is it because I cancelled the contract I have with them? I guess I am entitled to cancellation if I do want to. They have pushed me to cancel the contract for not honouring our agreement which was to debit my account. I felt that had I not acted this way, my name could have been blacklisted.

Vodacom needs t be true to themselves and agree to their mistakes. I cannot keep on paying and paying for nothing. This matter must be corrected and I need a letter to say it is corrected.

I have complaint several times, I have phoned, we have tried from a Cell phone provider, I have mailed, nothings gets done. I have renewed my contract in August 2022, since November 2022, I have been billed with 5GB Roaming Data. I never signed up for that. I live in Namibia and do have cell phone contract in Namibia( Have data and voice contract) Every time i cross the border, I switch off Vodacom Data but they bill me just about every week with the above. I have been to several stores, I have phoned, empty promises have been made, but this still carries on.

If this is not resolved soon, i will lodge a formal complaint at the correct institute as well have my attorney make a claim in court.

My cell number is [protected] . It is business contract und the name of Voltelect CC. I am Abraham de Beer

0 Rating.

Since the beginning of 2024 Vodacom has no backup power for their tower in Luckhoff. **This tower is in town and is safe to theft and vandalism of batteries and solar panels.**

When load shedding occurs the Vodacom mobile reception and 3G/4G/LTE is cut off immediately. 20 Minutes after the power is restored the signals come on - one by one.

***With the power off, it's impossible to contact emergency services like a doctor, police, ambulance, fire brigade or hospitals*** No chance of any mobile communication what so ever. ***

This is completely unacceptable service from a "major" company like Vodacom.

I hereby give Vodacom notice that I'm going to cancel my existing contracts unless this problem is rectified within this current week.

I have upgraded my vodacom contract in december of 2023, whereby they said i had 1 more month remaining on my handset installment. I have paid that amount in January. But vodacom continues to debit me till this date. This is absolute fraud. I have contacted vodacom customer care.. they have put through service requests which i have no feedback on it. I am absolutely discouraged by vodacom. Its ridiculous! You guys are taking my money. R410 is alot of money.

Hello, my name is Noah Rakgogo residing in Mabopane, last year September, we were told that the first 2 months was going to be free but to my surprise they deducted R455.35 in October, then in November they took R600.00 they continue to deduct my money in December they took R800.00, January this year they took R500.51, February they sent me an email that month end of Feb they will deduct R655.35. They keep on deducting the money I didn't agree on, we sign a contract with Vodacom but we didn't choose which contract we want that guy by the name of Thabang the consultant /Gontse said the fibre was R599 and now is R399 for ever an we can cancel any time so before we left him my wife took a picture of our contract form it doesn't have X so Thabang put an X on 24 month contract on our behalf without our permission this guy mislead me so I've been calling this 0821904 they failed to help me they gave this SR [protected] and second one is SR [protected] NO luck when I try to make follow up they say those SR (references) numbers are closed, without me being helped or my query resolved. So now I want to cancel this contract with Vodacom Fibre . Karabo Malete the site manager also failed to help me, so I really need help cause Vodacom rune my life my policies are going to lapse because of Vodacom Fibre Department my ID Number is [protected] Cell Number is [protected]

I believe that Vodacom doesn't care about customers. Once you struggle financially they get rid of you. I also don't like how my number was deleted. I've been with Vodacom contract for over 20 years. I asked them several times to convert my number to prepaid. They begged me and offered me vouchers so that I continue with the contract. I've been struggling financially since 2022 but made sure that I payed every month. To my suprise this month they just decided to delete my number. Vodacom sucks I don't wanna lie the worst when it comes to customer service

Over the past few months I have made countless service requests to Vodacom due to poor or no network coverage. Now, I'm sympathetic and cognizant of loadshedding & its toll on network resources but this is over and above that.

On numerous occasions I have made all effort to demonstrate to service agents, on call, that my area would have full network coverage as confirmed by 4G mobile data coverage on my phone but my wifi router would reject network coverage displayed as 'no sim' on the Alcatel router management app

Last December (2023) I had to take the Alcatel router to a vodacom shop (Galleria Mall, Amanzimtoti in Durban South) as per service agent suggestion for general checkup and to also remove the sim I had re-inserted the wrong way after a lengthy troubleshoot with a service agent the day before. At the shop they helped remove the sim and connected the router and the verdict was everything was fine with the router but for a more detailed checkup I had to personally take the router to a vodacom repair centre which could mean a length of time without any means for network connection and a possible personal cost for me arising from the work done by the repair centre.

I took exception to the repair centre suggestion and inability of the vodacom shop to assist with matter by receiving the router themselves and seeing to its detailed check-up and maybe also offering a temporal router whilst work was done at the repair centre, and never followed through with their suggestion.

After visiting the shop the router has been working fairly as expected, loadshedding considered, but for the past few days I experienced the same issues that led to me visiting the vodacom shop in December and I explained everything to a service agent including the vodacom shop incident and she suggested to give me a call whilst at the shop and we agreed on the date of 06 March 2024.

I am, however, very much at odds with how vodacom has handled my case thus far. I would appreciate it if they use the same bounding contract between myself and them to honor their obligations to me by ensuring I have a working device and a good network connection to the best of the prevailing circumstances (loadshedding)

I feel undervalued and abused because I continually pay my monthly contractual fees without fail and cognizant of the fact that if I fail to do this I will be served with a notice and be liable for additional fees but Vodacom is not honoring its end of the contract and they expect me to move heaven and earth to check-up their store provided and compulsory-to-use router when they should be the one doing this or otherwise allow us customers to use our own routers.

When I picked up this contact I had a very good tp-link router but had to sell it because I couldn't use it with the vodacom contract sim

Please assist, my name is Sibusiso Dlamini and associated contract sim is of number [protected]

Contact phone: [protected]

Email: [protected]@protonmail.com

On the 17th of January 2024 i received an order that was incomplete. I did an upgrade and got a double deal. On the deal it stated that a Samsung 15W adapter and a cable were part of the deal, i only received a cable without an adapter. I call Vodacom after sales on the 18th to inform them (Reference number 193927). I was told that a consultant will call me as they need to listen to the audio because the consultant that helped did not include an adapter on my order. I told them that she told me that the only two things that will change from the first online order was the price and the plan from open line to top up. After a week I called again and same thing was said that they will call me back. Today I called and the consultant told me that there was a message for the back office to call but no one called. I made an order with an adapter and I want what i ordered.

NA148703-9

Every single month I make payment to my account and mail confirmation to [protected]@vodacom.co.za but yet still they cut off my phone after numerous calls, emails, proof of payments.

Rude workers, promises that are not kept, yet I sit without a phone every month due to them not doing their work.

Vodacom is a NO GO!

Most pathetic service ever.

I took phone by contract with vodacom on the 3rd of January 2023, o the same month I couldn't pay all the amount the wanted but I paid it off the following month.. Iwas supposed to pay R500 with our initial agreement but that couldn't happen as I am paying way more.. I am so tired of vodacom.. I want to leave it but I don't want to be blacklisted.. I am paying the rediculous money every month yoh,,this is draining

I have applied for a contract on Black Friday deals. It was an I phone 11 pro ON THE NUMBER [protected]. I keep phoning the upgrade contact number and get given different answers. I reallly need the the phone urgently. I am being put back and forth regarding this upgrade, not to forget I am a contract customer for over 15 years. I do see that other stores like Vodacom 4 u have the phone in stock so I can’t understand why I can’t receive my phone. I find this totally unacceptable. Please can you escalate this or sort this problem out ASAP. Please can you acknowledge my request and other consultants say they willl call me back. The one consultant said the phone was out for delivery whilst another consultant said it was out of stock. Vodacom is Neva like this. If that is the case Vodacom should give me another I phone at the same price plan. I am now waiting 3 months. A humble appeal please assist in this matter

I am writing to urgently bring to your attention the ongoing fraudulent activities that persistently occur on my account with Vodacom. May last year and now January 2024. Fraudulent accounts opened in my name. Despite previous reports and efforts to rectify these issues, the fraudulent activities have continued, causing substantial inconvenience and financial distress. The distress and anxiety caused by these recurring incidents are debilitating. I find myself emotionally drained and unable to endure another episode of this nature. The past instances of fraud have left me extremely wary and anxious about the security of my personal data. I am genuinely concerned that any additional information shared could potentially be misused or compromise