Vodacom

Dear Sir/Madam
I wish to bring the following to your attention. On the 1 January 2018, I discovered that air time and data was disappearing from my cell phone "[protected]". I monitored it for a couple of days and since it recurred daily, I contacted the Call Centre, where they discovered that air time came off due to subscriptions of which I had no knowledge. I was then told that it was unsubscribed and was later informed via SMS.
The following days thereafter, it recurred again. I then visited the Cape Gate branch on 14 January 2018 and it was then discovered that air time was still disappearing and that the last R10 had come off on that day. Trusting what they said, I left hoping that the matter was resolved, but the following day to my dismay the same thing was still happening. Both air time and data disappeared.
Due to frustration, I left it for a while still living in hopes. On 01-02-18 when I received my new quota of air time and data I could not take it any longer and contacted Call Centre once again. I spoke to a person named Mawaka ‘REF: 1-c3frpdr8p" I was told that there were once again subscriptions and it was then unsubscribed. After deliberation I was refunded withR31. Later at 17:12 I received an SMS "REF: [protected]" It stated verbatim " Dear customer, The service request has been created in regards an investigation of the Vlive subscription."
The very next day the same thing recurred and later the afternoon I visited the Cape Gate branch again. I spoke to the same female whom I met previously and she was surprised to discover that nothing had been resolved yet. She then contacted someone and it was said that air time was still removed due to subscriptions. Apparently it was then removed by Vodacom and at 18:00 I received an SMS which stated " Please be advised that all recurring Vlive subscriptions have been cancelled.
But of course it just was not so. The frustration was mounting. On 05-02-18 at 12:02 an SMS stating Your Service Request "REF: [protected]" is now being processed by Fazlu Nordien who will be in contact with you shortly. Your service request should be resolved by. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom.
Since nothing materialized, I contacted Call Centre again on REF: [protected] and spoke to Zikona. I was then told that Villa Services had deducted an amount of R189, 99 from my cell phone. I do not have a clue who Villa Services is. I was told that the previous subscriptions should not have been unsubscribed but instead blocked. Zikona told me that she had blocked Villa Services.
I am at the stage where I have given up and therefore I am bringing this serious concern to your attention, since nothing was resolved. This is without a doubt the poorest service I have ever received. All the promises made have not been fulfilled.
I will highly appreciate it if you can give attention to this matter, since it has not only inconvenienced me by not using the Cell Phone, but it is also costly. Thanks.
Charlene Carelse Cell Number: [protected] / [protected] charlene.[protected]@gmail.com

On Friday 9th of February I was informed by sms that a sim swap was processed on my account. At the time I was lecturing at University, 20km from the nearest Vodacom shop and have eye witnesses that I was at work and did not visit any Vodacom shops during that week, in fact the nearest shop is 50km from my home. Any way after that I was unable to use my phone to call or to receive calls which also caused me to miss an important courier delivery as they could not reach me on my phone and we will again have that problem tomorrow. On Friday the 9th I then had to wait till after work to get another phone and to phone Vodacom to hear what happened (reference for the call is [protected]) and to stop the illegal use of my number. They informed me I will need to go to a Vodacom shop with my ID, which I will do today. Will have to drive 50km to the nearest shop today on a Sunday, so my 1st question is how did Vodacom allow this, which shop allowed this to happen without proof of identity and who is going to refund my petrol expenses (for driving to Vodacom today, toll road etc. ...) ocuring now because of the problem ?

The second part of my problem is that I logged into my Vodacom account yesterday and noticed that my account for February is already over R4000 - crazy! I see this includes a R400 airtime transfer and "content services" of more than R3300 which is certainly not anything I asked for or gave permission for, I assume this was done on my account by the illegal user of my phone number. (I will see if I can attached proof below).

I will not be held responsible for paying the amounts mentioned here or incurred because of this illegal action allowed by Vodacom and if we can not resolve this problem then I will cancel my Vodacom debit order and we can go battle it out in court. In addition I will also then report the case to the police and open a case of fraud against Vodacom.

Hope this is not needed but Vodacom have caused me a lot of problems now and also in the past. Refer to screen shots below of amounts charged on my account which should not be allowed.

Regards

Henrico Erasmus
Vodacom phone number: [protected]

Went to the Vodacom Store in Witbank Highveld Mall to get a quote for a Samsung Tab. Staff members all sitting with a cellphone against the ear and if you ask for assistance you get told to wait for someone else. I eventually ask a young lady for assistance who was clearly not too impressed. So from the onset she was offish. I ask her if she wants the number in question and she tells me she first has to log in. All's well then she gets up without saying a word and disappears for ten minutes. I asked another employee where she is and they say she's in the back doing the quote. When she arrives back I told her she is rude and should at least tell her customer what and where she is going. Her and this other young male Vodacom employee pull faces at each other while I am standing there. These two children could be my grandchildren but have no respect for their customers. If I was rude to her from the onset I can understand it but that was not the case.

Do all staff get trained on customer care and if they do not then I honestly think they should.

A few days ago I got a phone call from someone saying that he is from Vodacom. The number he called from was +[protected].

He proceeded to tell me all the information about my contract, how many minutes I get, how much data I use etc. So I assumed he is from Vodacom, although no security questions where asked. He even knew how many years I have been with Vodacom.

He then asked if I had any complaints about Vodacom as a loyal customer, which I did.

I told him about the poor signal that I experience, and he assured me that someone from the retention department would call me back in 2 hours, never happened.

Then I told him about the fact that I am about to upgrade on the 13th which he confirmed. I told him that the Vodacom contracts are to expensive and that I will be looking at another supplier.

He said before I do that he had a deal that would just be for me as a loyal client. After explaining it to me, it seemed very doggy so I told him that it was not going to solve my problem.

When I said that he put the phone down.

Is this normal Vodacom practice?

Please advise?

Do I stay with Vodacom, or do I look else where?

Please help.

Thanks very much,

David Hughes
[protected]

Wifi data for January received 2Gig iso 4 Gig when I called the call centre on Date [protected]:30am Ref: [protected] I spoke to Casey Charlie (Solutions dept). I was told that my 4 gig x 24 months that I had originally signed up for was only for 12 months and that is the reason why I'm now getting 2 gigs instead of 4 gig. I then told Casey that this was incorrect I signed up for 4 gig x 24 months and this is what I want she needs to speak to the person who resolved this issue when this issue started. Casey then advised me that she will log a query and get back to me. A month later and I am still waiting for Vodacom so I decided to call you.

Date: 05-02-2018
Called call centre, spoke to Florence (Ref: 367262) who checked and advised me that my query has been resolved but no one came back to me and it was not resolved as I am still not getting the incorrect amount of data so from January 2018 I have been receiving 2gigs instead of 4 gigs as per my contract.

Please can someone listen to all the calls relating to this number from the time to account was activated and fix this mess. I am frustrated and angry to a point where I am telling everyone that I encounter to not deal with Vodacom

Hi Vodacom

The past month or so i have been having a lot of problems with my 3G connection including slow speeds.

I stay in Germiston, Park Hill Gardens(1401) and been doing a lot of checks and notices the upload speed on speed test 0-0.30kb's and i do believe that the problem is due to that issue seeing it used to be 2-4mb's.

Please can you guys look into this as our phone's in the house also says emergency only and its impossible to work like this.

Best Regards

I went to the Vodacom Shop at the Retail Park, Beacon Bay, East London and applied for a new contract for the above mentioned on 2018/02/03 and spoke to the salesman Denver, he assisted us and I was informed that the phone that we wanted is not in stock and he will order it and it will be in East London on 2018/02/06.
On the said day I went there in the later afternoon and was informed that the stock has not arrived, and he will phone me back.
The next day I went back there and the phone has still not arrived and was informed that they have got a different colour in stock and I then accepted it.
When he wanted to do the deal the system was off line due to loading of new contracts.
I then went back there today at about 15:00 and he then tried to do the deal that I have signed for on the 3/02/2018 and the system do not want to except it for the price that it was on the 3/02 for R249pm over 24 months.
He then informed me that the cost is now R279 but I have already signed for R249.
I am not very happy as a very old Vodacom customer who has got 3 x contracts with you, this is not the way to be treated.
Denver then tried to phone somebody but with no response, I then left the shop again now this week for the third time without a phone.
Can somebody pls assist me in this matter otherwise I am going to have to go to a different service provider.

Vodacom informed me of my acc that is in arrears and needed to be paid to the amount of r 875, on 7/02 I made a payment of r 900 and received an sms saying that all is in order. A couple of minutes later my phone was switched of and I was informed that I needed to make another payment of r 1700 + I paid r 1800 immediately and still my phone is not connected. I keep on calling, no one can or wants to assist me - now your call centre is saying that due to the number of times ive called someone will call me back! Ive emailed the proof of payment as requested and still nothing. Also the amount that they requested me to pay was incorrect and no one can assist me with that. I want my phone connected

I cancelled my account on 27 December 2017 but my account was behind with 1 month and after making a cancellation payment I called to mention that my account was behind with 1 month and I made a settlement into my account but noticed that they didn't take into account that my account was behind for December, I then suggested if I can make a payment for the outstanding amount Then they said it was okay. My contract cancellation fee was R 1638.77 that I paid on the 27 December 2017 and the amount I was behind with was R 1122.50 that I paid on the 29 December 2017. I then faxed through the documents on the 29th December 2018. But I called yesterday 06 February 2018 and I was told everything is reflecting but they haven't received the POP and I should email it today 07 February and call them today.
I called having emailed my POP again this morning and the consultant I owe over R 2000 now that makes no sense because on the 30th December an sms was sent saying that my account was switched to prepaid and no longer on contract and all my data/minutes and sms's where taken away affirming that everything was paid up. I logged into my vodacom app and my bill was 199 which was the only contract I didn't cancel but I got billed R1522.47 that I reversed with my bank. Kindly call me so this can me settled. I am being send from pillar to post and these reversals are starting to affect my my bank statement.

Good day

I have been trying to get hold of you but unfortunately with no luck, could you please investigate about my number above, I am afraid to recharge because my airtime just keep on disappearing. I don't know what's going on. Firstly I thought it's my mobile data, but it's not cause sometimes I buy airtime and data's but when I check data's are still there but my airtime is gone. I have been a Vodacom customer for my entire life but I am planning to change to another network.

Kind regards
Tami Matlatle

Good day,

Please help me, I'm at wits end.
February 2016 I took a contract out with Vodacom which consisted of a HP Laptop and 1 GB data router for 24 months. I paid the contract every month. The amount paid was R 359. In June 2017 my bank had a glitch with the debit order and I paid the contract every month amounting to R 359 pm.
On 28 November 2017 I got an SMS confirming that I was due for an upgrade on the laptop deal... I phoned several times and they assisted me. I did a follow up call today to find out if someone could help me with the laptop deal and the questions asked to me was a bit dodgy...i.e I was asked whether I'm a conmpany director, if I worked at Glen Heely Colleege etc. Non of the above is true as I a teacher, and vodacom has asked me various questions that confirms the correct answer.

Could someone please help me? Why have they asked question that does not apply to my profile? Is it thraud?

Thank you
Regards
Zelda Putter
Cell: [protected]

Ps: I want somepone to call me asap as this is very urgent!

Good day

I received a call from a consultant that works for the Vodacom Rewards/Direct group offering me a contract deal on the 26th January. It was 10GB (With Router) for R199 + 200 Minutes for R149 (with tablet). So I accepted the deal, as I am going to cancel my current contract and proceed with this one. The consultant advised that I would receive it within 2-3 working days and my first debit order will be end of Feb 2018. This never came. I contacted Rewards group again and spoke to a lady, who advised, that order was cancelled! (I never cancelled this!) Anyways, she reinstated this order. I have still not received anything. I then spoke to another 2 more consultants regarding this, and they both say that the status is in progress and waiting for it to be approved by Vodacom, which I will then received a message from RAM to deliver my deal. It is now the 5th Feb 2018, and I have received absolutely nothing!, and I am wanting to get this sorted out.

Please advise?

Regards
David Daniel
[protected]
ID - [protected]

Dear Vodacom

You have demonstrated without a shadow of a doubt that you do not care about your clients, that you have put in place a series of gatekeepers that must frustrate customers and that must never ever be able to supply any solutions to your customers - for a month now I have dealt with a succession of very polite but ineffective people that clearly are not capable or empowered to solve any customer issue, their only role is to tire out customers to the point of giving up and all along you continue to filch money from customers accounts - the most disgusting display of capitalism anywhere in the world.

I have spoken to nthabiseng lepelesane 

I bought a sim card at vodacom and asked for it to be recharged with 2GB, I left the store knowing that my sim card has been recharged. When I arrived home I found out that the sim wasn't recharged, I went to the nearest vodacom outlet to try and sort it out, unfortunately they couldn't assist, I should go to the same store I bought it, I can only go there in a week
I arrived at the store yesterday and I'm told is going to be sorted in the next 24 hours they said, which I wasn't too happy about but anyway, I had to wait. 24 hours has passed and nothing happened, I'm still waiting in the store as I'm typing this message. All I'm getting is excuses that they needed proof of purchase after I left, yet they took my numbers, for whatever reason they don't have my numbers anymore.
The manager now wants to leave the store with hope that she is going to call me with feedback, no timeliness, which she failed in the last 24 hours
I'm totally unhappy about the fact that I spend money a week ago, I still don't have the product, to make it worse I don't even know whether will I ever get my product or not
Why can't I get my money back if I can't get the product?
Hoping someone assist me in getting this resolved today, its going to take me another 2 weeks to be able to come to this town again
Regards
Lawrence Tjale
[protected]

On the 1st February 2018 @ 07h17 i bought R55 vodacom airtime and was given free 27.50 i had Data already. i did not make any calls for the day as i was at work and when i was at home in the afternoon around about 20h05. i wanted to make the call but i 1st checked my balance boom it was R15.81 bear in mind i did not use the R55 i bought during the day. I immediately called customer care on 082111 an option to hold for an operator was given, while holding a voice note said "number does not exist" i dialed 3 times still no luck. Not so long ago Vodacom sent me SMSs to load R5 airtime to be deducted weekly for games. I do not have games on my phone. Later they sent mes SMS again confirming that my contract for games has been renewed i did not sign up for that and what pisses me off is the fact that when i called vodacom different consultants could not pick up anything i'm subscribed for. and now this my airtime is gone .Vodacom i want all the airtime you took form me and my R55 airtime i bought yesterday, Being robbed after 8 years of service i want no explanations i want my airtime back.

Good day,

On the 31st I noticed vodacom switched of my phone - very surprised I called vodacom which in the first place pissed me off due to the fact that they did not even gave me notice nor called me to inform me - never non the less when I talked to the lady who assisted me, she told me that the previous month debit order bounced and thats why I am in arrears. After I asked how can we get my phone to be operative as soon as possible for I am the manager of the most litres selling operated 24/7 filling station in rustenburg.

She explained to me to make a payment - after taking all the details, she noticed me that a debit order is already scheduled for tomorrow 1st feb, so the payment will be done twice... Okay so no one will switch my phone on till tomorrow.

The day went by and the afternoon still no operative cellphone. I called vodacom again to find out why my phone isnt working, the guy explained to me that the debit order was processed in the morning but he will find out from the debit control department why its not activated yet.

He transferred me to the lady at the debit/creditcontrol department - the lady explained that even though the debit order went through successful, it will take two working days to reflect into their account so then only will they activate my phone.

Now please excuse my language but this is [censor] - thats not even the worst of it... As murphys law handles life - my car broke down on my way to the salon - I could not call anyone thank you vodacom for placing a pregnant lady in danger and stranded by herself.

At this moment I will not recommend vodacom to anyone - nor am I going to continue my contract. If you feel a [censor] about your customers - thats what you will receive in the future as well.

[protected] - have a look at who helped me and they will confirm the stupidity of how you control creditors.

Highly irritated!
Attention vodacom:

Highly irritated!

Its the first of the new month for us who have contracts. R500 airtime gone.

Gone!

Plesse do not phone me with excuses like in the past and tell me its background apps blah blah blah.

Enough is enough

I want my r500 airtime bac*!

It is impossible for it all to be gone in one day.

Please contact me with a solution.
Louise lulu venter

My Vodacom debit order for my cellphone contract did not go through - I changed the date of the debit order from the 1st of the month to the 8th and was informed a double payment would go off for January and February 2018 - no reason given, but I accepted it.
I made an EFT payment on 30 January 2018
1. I really tried to find out where to make the payment to before doing it and no where, not on a vodacom website or anywhere on the internet (I spend quite a lot of time googling it and have the history as proof) did it state where to make an EFT payment to.
2.in the end I went onto my bank's site (FNB) and selected the public recipients and then Vodacom. There were several options to make a payment to - Vodacom Credit Card (obviously the wrong one as I were paying my cell account), Vodacom Debtors (sounds right as I am a debtor) and Vodacom Pty Ltd (cannot be the one as this is the company - not the cellphone department/product)
3. Thus I made the payment to Vodacom Debtors and used my account number as reference.
I sent proof via sms to 082 1946.
I sent proof to this number as I communicated and made arrangements for payment on this platform. I got responses asking for my ID and on the 1st of Feb asking me when I made the payment.in other words I were not communicating with some machine with pre-recorded responses, it was an actual person.
Yet, my service was cut on 1 Feb 2018.
I called the same number and were informed they have no record of proof of payment via sms or in the vodacom account. I was told to fax or email it to them.
I informed them that I am unable to email anything as my service was cut but that I have sent proof to them twice already via sms.
It transpired that I made the eft payment to the wrong account. I was supposed to pay to Vodacom Pty Ltd.
I was then informed again to fax or email proof to vodacom.co.za.
I asked why as I've sent proof twice already and was told that if I do not, my service will not be reconnected as I made payment to the wrong account. When I asked if no one will pick up that a cell account was paid to that account as I used my account number as reference - I was told no.
Eventually the call center agent spoke to someone somewhere who could actually see the conversation with me that took place via sms (the call center agent could not see it on the system at all), and then informed me that they confirmed that they told me to send proof to vodacom.co.za.
They did - on the 1st of Feb, after my service was cut - NOT ON THE 30TH NOT ON 31ST WHEN I SENT THE PROOF OF PAYMENT.
I was informed I need to sent proof of payment or my service will not be re-activated, my money will not reflect as paid - it will lay in the account until the end of time and that is that.
I used my mom's phone to make a hotspot to sent proof of payment AGAIN to the email provided - vodacom.co.za. YES THAT IS NOT AN EMAIL ADDRESS AND I DON'T READ MINDS! I had to google again to find out it is actually [protected]@vodacom.co.za it could have been [protected]@vodacom.co.za for the call center agent told me the admin department needs to receive the proof, it could have been [protected]@vodacom.co.za for this makes sense surely, but pop? I think the pop is short for proof of payment?
So yes, I've sent it to pop there at vodacom.co.za and hope and pray all will get to where it is supposed to be as I am still guessing about the [protected]@ but I don't have much hope as communication is not Vodacom's strong point.
I want someone to apologize to me for cutting my service even though I have made payment, I have sent proof there off and I kept communicating. I did everything a customer is expected to do. I honestly tried my best to do it right - but with no proper information available I cannot be held responsible for
1 paying into the wrong account
2 informing the wrong department via the wrong platform
3 and sending the proof to the wrong email - I still don't know if [protected]@vodacom is the right address.

JP van Jaarsveld,
Cell no [protected],

work. Firstly I get subscribed to online pages which use up my airtime immediately after it has been loaded. Last month I phoned the call centre and I was assured that the subscriptions had been cancelled and I won't experience the same problem in future. This agent further advised me to timeously dial *117# to cancel any unwanted subscriptions which I did without fail. This morning I wake up to 88c left as my airtime. I phone Vodacom again. Speak to an agent by the name of Nontobeko or Ntobeko, I can't recall. She tells me that the subscriptions were not cancelled, as said by the previous agent I spoke to. She then proceeds to cancel the so called subscriptions and tells me that my account is now clear. I have to contact the online companies which are deducting the airtime. At this point I lose my patience and ask her how I am supposed to call people I don't know and secondly with what airtime because I'm left with almost nothing. She asks me to hold while she discusses the matter with her team leader. She then returns to tell me that her team leader is busy an will give me a call later. In the meantime I will be received R100 airtime from the network. As suspected, the team leader does not phone and no R100 airtime has been transferred. I again phone only to be told by another call centre agent by the name of Khanyisa. She again checks and says she has found another subscription. Mind you, this is after I had been assured that everything has been cancelled. She then asks me to hold while she discusses the matter with her manager. After a few minutes, I'm told that the manager says there's nothing they can do. In other words, Vodacom has basically told me to go ***** myself as "there is nothing they can do". Nxa I'm so ****ed off. I told them to cancel my contact and ensure that it doesn't get renewed in June. Then, I was told, man you have to phone back on the first of May, as there is nothing we can do at this point. Really! What ****ery is this?

Today (01/02/2018) I do not have a Vodacom network coverage (my number - [protected]) because yesterday (31/01/2018) someone contacted me with this 0827988242 and 0797657520 claimed to be a Vodacome employee. He said someone was trying to use my number and he wanted to prevent that. He asked me questions like when was the last time I recharged my prepaid account, what type of phone I am using and for how long have I used my number.
No I need to by a new started pack (Sim card) and I do not know if I will ever be able to use my number. Vodacom, you are a big company/business why is this happening? I am sure I am not the first one and I would like to ask what are you doing to protect me/us your loyal clients. Do we have to fear and not answer any call from unknown Vodacom number? Do we have to change networks. What do I do now? I want my number back, please ensure that I get it back.

Please note, I need this number for e-school and transactions!

I will await you response and please do not take too long.

Ntokozo