Vodacom

I have had my number [protected] for 20 years and have always put roaming on when going overseas and sent an sms at 3months as advised and also topped my account up before the 6months was up, also as advised. This time my phone was disconnected and funnily enough your salesman at your Longbeach mall store remembers allocating my great number to “someone “ Not only have I lost my number but also my credit. I have asked your salesman and looked on your website but have not been able to find ,in writing , the rules regarding roaming. Your comments regarding this asap would be appreciated before I take this further

I've been a contract customer of Vodacom since 1995 (28 years), and have for the past year been trying to cancel my contract via email. As I live in Malawi for the past 16 years, I don't get to South Africa that often. I'm 65 years old.

I am getting no response from any human at the emails listed, and in the mean time I'm being sent a bill (based on the expired contract, that I didn't renew, after numerous request to set my two remaining numbers 082 9234 *** and 082 921 3***to pay-as-you go numbers.

If I get any response at all, it is just to send me to another email address of another "department", and mostly end up with a email telling me to contact the help robot ( which is of no use in this instance at all)

I'm concerned that my numbers will be terminated and I have several software and banking applications relying on these contacts

I've tried to cancel my contract numerous times. I've called numerous times and finally sent an email. I've tried to stop the debit order. But none of the above resulted in being effective. When phoning again today, i was told that my number is blocked from phoning the cancellations department due to making too many phone calls to Vodacom! I am truly disgusted but this.

I have tried twice to cancel the one contract. I phoned and spoke to a person she asks that i must hold on, after 10 minutes I was cut off. I phoned again to go through the same thing to cancel the contract, very rude women treated me if I am stupid, she refuses to cancel the contract.

What do I need to do to cancel a contract?

Why does Vodacom refuse to assist me to cancel the contract?

Service Request SR231025-602948

We complained and reported the slow speed on Monday 23 October 2023.

Since then I have been phoning daily but not getting any satisfaction from any one at the department / call centre.

We are on a 200mbs line and the speed varies from 0.6 to 48mbs.

We are running a business from here and are battling a lot.

They said on Friday 27/10 that a technician will call to make an appointment but no response yet. I phoned again today 30/10 and spoke to another call centre operator and he hung up the phone after a while getting impatient with us.

So no problem has been resolved in a week's time. Please let me know asap what are we suppose to do with this matter.

My number is [protected].. Company Dynamic Mesh Supplies

I requested cancellation requests from a senior manager at @Vodacom, in the cancellations department. Date: 10 October 2023. Follow ups between and last one on 24 October 2023.

The request was for 4 cancellations of 4 distinct "Child" numbers to my main account.

Only quotation for one of the four numbers received on 19 October (9 days after request).

The other three quotations have not been received after 15 days yet.

It is shockingly poor service if such simple requests cannot be done within one day.

On the 13/10/2023 my application was approved and i was told that the Confirmations department was going to call me within 48 hours to verify me and then have my cell phone delivered to me. Today its Wednesday the confirmations department keeps calling me on numbers i no longer use iv tried to tell the agents at vodacom that the number they calling are no longer in service and i have a new number that i registered with and is registered under my name but no one seems to be taking me seriously at Vodacom. The number i registered with was 068 Number. This is purely unacceptable because now im sitting and still waiting for a call from the Confirmations Department and still waiting for my cell phone to be delivered. I lost all hope with Vodacom Such poor Service.

The time I made an upgrade I've been promised a R9500 voucher and the guy who helped me said it will come with the phone but come to my surprise there was no voucher there, bare in mind I've upgraded my phone on the 2nd of August, till today I'm still phoning and they keep on postponing telling telling me Month end you will get your voucher. Yazi I trusted vodacom but now I won't recommend it to people after what I went through with them

I have a business account with vodacom . Due to covid and looting my business deteriorated. I have been a loyal customer of vodacom for many years. I have 6 lines with vodacom. I've been struggling to make payments but I have reduced my debt drastically. I've been making arrangements on this account but have failed to meet the deadlines but I have been making late payments. Vodacom starts billing me for current months for which I have not used services. I asked them to put account on hold until I settle previous debts. I have settled more than half my debt and now they delete my number. There's no way of me contacting subscriber collections because my number is deleted. I need these numbers urgently for my business. The day before they deleted my number I did make a payment of R2000. Now I am prepared to make another arrangement but they refuse to help me.

The proof of payment and cancellation was send to Vodacom

We are trying to cancel this contract and trying to convert it to pay as you go since January 2022.

Everytime a new bill and new issues arrise.

Can you please sort this out.

Proof of payments were send to:

[protected]@vodacom.co.za

[protected]@vodacom.co.za

vikosi.[protected]@vcontractor.co.za

patricia.[protected]@vcontractor.co.za

[protected]@hpd.co.za

I really don't know how many more proof of payments and cancellations must be send before this account is sorted out.

Vodacom online is mistreating old people! Trying to get my fathers contract cancelled after false advertising is impossible! Now these two elderly people are sitting with a contract from vodacom online that they are desperately trying to cancel!

The customer complaints email is not responded to! The customer care line just takes the calls and tell us to follow up after 72 hours! If we request a number of a supervisor the phone is slammed down in our ears! This is disgusting service!

I have been lodging multiple complaints to Vodacom company regarding their services,none of my emails were replied to. I pay Vodacom for all the services provided that i use but their services are very poor. I lost too much money because of their poor internet connection. Please help me voice out, they don't take my word serious. I even talked to their manager, she told me that even if i file a complaint to the court they won't help me with anything, they can only give me data bundles. This was very painful on my sude because i have been losing too much money because of their poor services.

My husband past away and the account was on his name. I am trying to make is contract paid up and retain the number. I also want my contract paid up until I can decide what to do. I been to the Northgate Branch with the death certificate and copies of ID, Bank statements etc. They are so unhelpful giving me cancelations number which you hold on forever and don't speak to anyone. The number in question is [protected]
The website is so complicated you don't know where to get help.
Please help as I am a pensioner and widow. The death certificate is already loaded on the profile.

My account has increased because you called me and you wanted to give a new handset without any increase. on numerous occasions

have I reported this. Promises like further investigations are also numerous, but to no avail. This happened in May already. You can check with Sandisiwe Gatyeni, Zodwa Pasiya and Patricia. Mi ref. is 002 GaJKNEY0BG6 and my no. is [protected].

PLEASE I AM A PENSIONER AND REALLY CAN'T AFFORD THIS.