Vodacom

Hi

i am submitting a complaint with regard to an unauthorised debit from my account with the following details:

Reference number : VODACOM 0421654707I9232139

Amount: R530.51

Debit date: 15 NOVEMVER 2023

Name of account : FNB

Account Holder : Mr Nkululeko Mqokiyana

Account number : 405769******1639

Please investigate and return the funds as soon as possible.

Regards

Nkululeko Mqokiyana

[protected]

I have taken out a new contract phone on the 7/11/2023.

On the 08/11/2023 I received an SMS message from Vodacom, there is no Cell number however it's the same number as when receiving notifications around the amount of Airtime and Data a person has left.

I responded to the SMS , by following the instructions to SMS 31118 with the words BF23. I received no notification and resent it on 9/11/2023 and 15/11/2023.

I contacted the call centre on 9/11/2023 and no one knew about the deal and i was advised by Vuyelwa Damde that because this is a Black Friday special, I should keep the record of the email to her and wait for 1 December so that the Data would kick in for the new month.

I tried to contact Vodacom again and have been sent from pillar to post to try and have the matter resolved to no avail . None of the numbers assisted [protected] an 082 1945. One of the consultants even advised I must go to the store as the phone was an instore purchase. as they cannot

Attached is the Photo of the SMS received.

I responded on 08/11/2023 18:26 , 09/11/2023 @ 14:12 and 15/11/2023 @ 14:03

I went to one of your store in Ermelo for a special you were advertising for the ps5 we went in the lady said yes there is stock and she did order one when we followed up she said no there is no stock we can wait and cancel when we went in to the store and spoke to the manager Bronwyn she said the lady never even ordered or try to process our things and that there is no stock available 3 of my employees also did the special because I told them of it and now this all my family is vodacom because I tell all about you are the best and then this happens because of you're people and they smile and like it doesn't matter in my company this is not acceptable and I will tell every one about how you handle this this is truly pathetic

Rietspruit in Emalahleni is experiencing problems with the network. There’s no network and it could be affected by the power outages and it takes time to recover. Not being able to make calls seems like a hazard as we won’t be able to connect to police services in terms of an emergency. The network problem has been happening for a while now and it’s starting to affect the whole place and surrounding areas.

I made a purchase on vodacom online a week ago on thursday 16 november, I don't mind waiting for delivery, but I didn't receive any confirmation that the purchase or contract was approved. I did receive a message saying someone will contact me within 24 hours and this did not happen. I contacted vodacom daily starting monday to try and find out about my contract and order, each time I was told my order was dispatched and will be delivered within the next day or two. Its been a week and no delivery has been done. This morning I spoke to one of the agents and she informed me that my order hasn't been dispatched and will only be delivered next week. While I wouldn't have minded waiting for delivery, having repeatedly been told the wrong information is what bothers me. I was willing to collect my order from vodacom, but the option is no longer valid.

Hi

I took out a contract in Oct 2022 - Samsung Flip Z4, in March while on a call the device just went blank, I took it into Vodacom repair Centre and they advised that it's the LCD, there was no physical damage to the device, this was a fault on the phone. When I picked up the phone, I queried whether I would have this issue again and the guy advised that I would not. At the beginning of November 2023. I experienced the same issue, where I was on a call and the device just went blank, just like previously, however I realized that I was still able to utilize the phone while connected to the hands free on the car. I then took it back to Vodacom and they advise again that it looks like an LCD issue, and they can see that it's not cracked as it would have that light under, again there was no physical damage to the device. I also advise the Vodacom assistant, that I had previously had this issue and here I am couple months later having the same issue. Apart from that ever since I picked up my device from the first repair, I would experience the issue of when the phone rings, it rings once or twice and then goes silent, and many times I miss calls due to this. I have explained that I do not want this device, and would prefer them to give me another device, as the flip phone seems to be an issue, one of which was my very concern when taking out the device, but the salesperson had said that they have not experienced any issues with the flip and the screen, and it been through extensive testing. Yet here I am 1 year later having experienced the exact problem twice. Please assist as I do not want to cancel my contract but opt for another device. My worry is that once my contract ends, I could have this problem again, and then I sit at a loss as the device would no longer be in warranty and I will have to fork out money to fix it. This is a lot of money I am paying for the same thing that keeps going wrong.

Every call to Vodacom repair Centre I have requested to speak to the manager Malcolm but his always busy or not available. I have requested a call back and still I have not received one.

Good day,

I hope this email finds you well,

On the 7th of October I received an sms and email from Hammond Pole attorneys with regards to a Vodacom account that was in arrears. Because I had no Vodacom account in my name, I dismissed these communications.

I received more emails later that weekend, and then decided to phone the attorneys. They were very rude and refused to share the ID number this account was linked to. They would also not provide the cellphone number in question.

I then phoned Vodacom, and since there was no account in my name, they could not assist me. I went to Vodacom in Clearwater mall. They checked the system, and there was no open account in my name and no sign of any account in arrears.

I phoned the attorneys and they said I should send them the print outs. I did not wish to do so, because they could still not even provide a cell phone number linked to this arrears account. I asked them for a signed contract, which I still have not received to date.

No they are threatening me with a bad credit record if I do not give them an affidavit.

The reference number is HP868590

Contact number [protected]

Mxolisi Dube is the person who emailed me.

[protected]@hpd.co.za

I am not willing to share my personal details with this company as I am not sure if this might be a scam.

Please assist me in this matter.

I decided to pay off my outstanding contract amount, requested for a settlement statement from Vodacom which I received on the 29th and I was then advised to pay for the last debit order to run so that I won't have any outstanding amount left after the early termination. I did as I was told waited until the 4th as per advised and I settled the amount some month end money was debited from my account, and I don't understand why, and I am not going to pay for something that I don't understand.

this is affecting my credit score; I need it to be resolved as soon as possible. otherwise, I will have to escalate to my attorney to deal with Vodacom this is unacceptable.

"Avoid using abusive language and CAPTIAL letters" Goes to show how incompetent all of you are that you take offense to your own stupidity which led to consumers using the above, speaks volumes about how many of these actual complaints are resolved after it being lodged.

I have three contracts with your brainless company which I undoubtably regret. Recently I have upgraded one of my contracts and downgraded the other two and seemingly to my surprise, I should have prepared myself for the BS I received.

1st contract should amount to - R325

2nd contract - R250

3rd contract - R99

So now you can go and listen to all the calls I received and do a proper investigation before billing me incorrectly.

If this is not resolved regardless of your policy based on returning items before a period of time, I will take this to the ombudsman and copy in your CEO.

Contact number +[protected] - Tiffany Cornelson [protected]

On 07th February 2023 I phoned the Vodacom cancellations department because I was considering migrating to MTN with my two contracts which was due for upgrade. The consultant then told me they will put me on a month-to-month package at a discounted rate until I upgrade which I can cancel at anytime. I then received messages stating I was upgraded for 24 months. I then phoned and complained that I did not upgrade, I was told the matter will be escalated and the upgrade cancelled. I phoned several times after that to have the matter resolved. Today 13th November 2023 I phoned Upgrade's department to upgrade my two contracts and was informed I can only upgrade in 2025. I am shocked and disgusted with the fraudulent upgrades that consultants are getting away with. I cannot pay for an upgrade that I did not authorize which I must pay for 2 years. I phoned several different departments today (upgrades, customer care, cancellations) and I am tired of not getting assistance. The managers are hiding behind the front-line consultants and not taking our complaints seriously. If this matter is not resolved, I intend lodging a case of Fraud against Vodacom for trapping me into a contract I did not agree to and making me pay for it. I definitely want to change to another service provider due to this unethical behavior.

My e-mail address is lorna.[protected]@gmail.com

[protected]

I have had my number [protected] for 20 years and have always put roaming on when going overseas and sent an sms at 3months as advised and also topped my account up before the 6months was up, also as advised. This time my phone was disconnected and funnily enough your salesman at your Longbeach mall store remembers allocating my great number to “someone “ Not only have I lost my number but also my credit. I have asked your salesman and looked on your website but have not been able to find ,in writing , the rules regarding roaming. Your comments regarding this asap would be appreciated before I take this further

I've been a contract customer of Vodacom since 1995 (28 years), and have for the past year been trying to cancel my contract via email. As I live in Malawi for the past 16 years, I don't get to South Africa that often. I'm 65 years old.

I am getting no response from any human at the emails listed, and in the mean time I'm being sent a bill (based on the expired contract, that I didn't renew, after numerous request to set my two remaining numbers 082 9234 *** and 082 921 3***to pay-as-you go numbers.

If I get any response at all, it is just to send me to another email address of another "department", and mostly end up with a email telling me to contact the help robot ( which is of no use in this instance at all)

I'm concerned that my numbers will be terminated and I have several software and banking applications relying on these contacts

My charger broke and needed replacement.

My husband went into Vodacom Malelane due to the contract being in

his Name HF van Rooyen - [protected]

He did not have my phone, but the phone info was looked up by the sales guy

on the system and we bought the Charger.

when I opened the box the charger inside was to small I told my husband someone made a mistake

My husband went back - this time with my phone

(according to Vodacom the phone info on their system is not the same as the phone we brought in (that can't be) don't know what phone we are paying for

We were informed that we can't get a credit due to the box being damaged and we had to pay again for the correct charger.

My husband asked for the manager - but she ran into her office and closed the door not coming out again (hiding in the office)

Of Course the box was damage i had to get inside to test the charger

This is unacceptable that we now have a charger that we can not use

The Vodacom shop in Malelane made the mistake not us

I've tried to cancel my contract numerous times. I've called numerous times and finally sent an email. I've tried to stop the debit order. But none of the above resulted in being effective. When phoning again today, i was told that my number is blocked from phoning the cancellations department due to making too many phone calls to Vodacom! I am truly disgusted but this.

I have handed my Lenovo Tablet 10 inch in for a screen replacement on the 13 Oct 2023 at Vodacom Vincent Park. When I handed it in I spoke to Freddy and asked him how long it will take more or less. He phoned the HO and find out about a screen, and they said that they will get stock in 3 days. He said to me that the tablet should be ready in about 5 - 6 days which should have been about 20 Oct 2023. I could not get at that time to the Vodacom shop and by that time I had also no feedback from Customer Service at all.

I waited till the 28th of Oct 2023 and had no feedback of any kind from Vodacom. I decided to go into the Vodacom shop and find out what is happening yet without any info from Vodacom for 2 weeks already. I went into the store on Sat 28 Oct and spoke to a guy at the Customer care and he said to me that they are still waiting on a screen. I then told him that they assured me that it would be done in a week, and I showed him my slip. he phoned the guy Freddy who booked it in and Freddy said that they are still waiting for a screen. After 3 weeks I had no phone calls and no messages from anyone at Vodacom about my tablet that it still has not been fixed. I have whats up Freddy on Friday the 03rd of Nov and he said to me that he will come back to me on Sat the 04th of Nov and still have not received any feedback. I have been about 20 years with Vodacom and never had such bad service.

I have tried twice to cancel the one contract. I phoned and spoke to a person she asks that i must hold on, after 10 minutes I was cut off. I phoned again to go through the same thing to cancel the contract, very rude women treated me if I am stupid, she refuses to cancel the contract.

What do I need to do to cancel a contract?

Why does Vodacom refuse to assist me to cancel the contract?

Service Request SR231025-602948

We complained and reported the slow speed on Monday 23 October 2023.

Since then I have been phoning daily but not getting any satisfaction from any one at the department / call centre.

We are on a 200mbs line and the speed varies from 0.6 to 48mbs.

We are running a business from here and are battling a lot.

They said on Friday 27/10 that a technician will call to make an appointment but no response yet. I phoned again today 30/10 and spoke to another call centre operator and he hung up the phone after a while getting impatient with us.

So no problem has been resolved in a week's time. Please let me know asap what are we suppose to do with this matter.

My number is [protected].. Company Dynamic Mesh Supplies

It is quite astounding and disgraceful what type of unproffessional customer care, sales team and support agents vodacom employed,

First, I have to waste my airtime and time to call their customer care and yet one gets no help and the sales team and support is worse no contact till now. I am a new customer who wants to take a phone deal contract with vodacom, applied online on 26th Oct 2023 at around 12:30am, I only made a simple typo error with the email address and till now no way to update the email address, I called customer care 3 days ago on 26th Oct 2023 for help was told by the agent it will be fixed till today 28th Oct 2023 nothing happened , no one contacted me and I called again today 29th Oct 2023 only to be bounced to them sales team agent who was just rude and said she will send me to customer care and ends my call abruptly. I guess Vodacom is a very wealthy organisation that they can afford to loose potential clients who wants to buy their phone deals and still pay there customer care agents and support team without making sales or closing nor making any effort to close new potential customers deals, that is why their customer care and sales team agent act like this..Their sales team department did not even bother to call me back since then to pitch me their product as a possible positive lead and potential customer.. that is not right as per the standard I placed Vodacom, it is shocking that I, the customer have to be the one calling Vodacom sales team or customer care on the deal.. I hope vodacom will review all these complaints and remove those disrespectful, rude, unserious and unprofessional customer care agents and sales team and replace them with people who have the work discipline, work ethic and professional attitude to do the job, if vodacom let their customer care and sales team continue to treat and belittle new ptential customers like I was treated today, soonest vodacom will continue to loose loose new customers. My first experience as a new potential customer who want to sign up for vodacom deal is quite upsetting, discouraging and traumatising the way the sales lady belittled me.

I requested cancellation requests from a senior manager at @Vodacom, in the cancellations department. Date: 10 October 2023. Follow ups between and last one on 24 October 2023.

The request was for 4 cancellations of 4 distinct "Child" numbers to my main account.

Only quotation for one of the four numbers received on 19 October (9 days after request).

The other three quotations have not been received after 15 days yet.

It is shockingly poor service if such simple requests cannot be done within one day.