Vodacom

We open a contract one month ago where our contract amount was set as one amount fix - over and over we asked if this is correct .
When we received the phones the caller id was set to unknown - we google the settings and a lot of people complain that you have to go back to Vodacom to re-set or add settings and then they add monthly R9.50 to your account.
Vodacom thia is sad - I wish we did took the MTN contract instead the phones is a little more expensive but they are clear and open with their contracts.
I also noted that your data and airtime is a issue .
I hope other people read this and be carefull Vodacom is not clear with extra charges even if you ask them in the beginning if the amount is settle.
I wanted to take contract phones for my employees but after this I am busy to sign over to Cell C or MTN. The case is not about the R9.50 but that Vodacom is not open and honest when they supply a contract and it is not nice to buy extra functions where other companies could have given me the same product a little expensive but no add on extra.
I was a Vodacom subscription member for more than 11 years.
Not Nice.
Please stop this practice . This is unfair.

[protected] has been on my contract [protected] for 15-years! We went to Vodacom Kolonnade Mall and asked if they could put the number on a new contract, on my husbands name. They phoned him back and said no they can't renew the contract on his name as we are with ITC! I mean 15-years we have been paying and renewing these contracts and now they have a problem with ITC! So long Vodacom, can't wait to cancel my contract [protected] and my son's contract [protected] seeing as my husband can't renew his contract. So long, will never use Vodacom again!
A lot of money you are going to loose, 3 x contracts plus-minus R1500 extra air time per month !

I am not happy with the way Vodacom highvled mall has treated me with my recent upgrade.
I went to upgrade my phone from an IPhone 6 to and iPhone 8 on the 4th of November 2017 at around 2:30pm. I asked the consultant helping me on of the camera of the iPhone 8 has the same effects as the iPhone 7 Plus, I even went further to explain that I wanted the phone to take those blur pictures with the depth effect. And she said yes. So I agreed to upgrade to an iPhone 8 based on her word.
When I get home that night I see the camera on the iPhone 8 does not have th depth effect so I call Vodacom highveld mall the very next day (5th November) and the person who answered told me I should come into the store and they will reverse the contract.
I got to the store at 2pm and a acting manager said she will not reverse it because the contract has already been processed yet it has not even been a full 24hrs yet. And according to Vodacom T's and C's we can return goods if we not happy within 14 working days as long as it's all in the same condition and packaging which it was.
I am really upste because it's twice now that I got false information from them. I want the Phone with the better camera and I was willing to get the iPhone 8 plus but that Women was really arrogant and didn't take me as a customer serious, I don't know is it because I am so young. I have been a customer here for all my life and now I'm considering changing networks because of the false information I received and how unhappy I am with my upgrade.
How do I take this further?

Dear Vodacom
I have recently upgraded from i phone 6 and i wach to the samsung note 8 and gear frontier, im am very happy with the phone but have not recieved the frontier wach, the vodacom outlet were i have Done my upgrade (Cradelstone Vodacom krugersdorp) cant rarely help me i have made phoe calls spoke to the manager about vodacom that have no stock of the gear 3 frontier, the say vodacom warehous dont know when they will have stock, im a trainer and use the wach on a daily basis, i dont think its fare toward you customars to be kept in the dark ' you advertice it as a combo and i think every shop need to give it to their customars on the day they take the combo, they have mensione that some custemor waited 4 months for his frontier, i would apreciate if someone more profesional inform me when i can get my gear 3

Dear Vodacom

I am angry at the service rendered to me. On the 31 October I had submitted documents to Vodacom un-blacklisting service. It has been four days and my phone is STILL blacklisted. When I phoned customer care they said that I should go to the Vodacom shop to sort it out. I find this absolutely ridiculous! I went out of my send the relevant documents only to find out that the un-blacklisting department is so pathetic and they are not doing their job! Now I have to waste my time and go out of my way to get this resolved. This is absolutely ridiculous! I can't wait for my contract to end so I don't have to deal with such pathetic people and service!

Good day,

I've had my new vodacom contract just over two months now. I Pay R560/pm for which I get R200 worth of airtime.

On sunday 29th of September I put 500mg of data on my phone.

On the 1st of November I received(I assume) my R200 airtime.

Vodacom failed to let me know that my data bundle had been depleted. Today is the 3rd of October, (2 days) and now(without making any calls) I have used over a R100 of airtime - normally I buy 1Gig, which lasts me almost a month.
Now I'm not even able to buy 500mb.

This is ridiculous.
I am not even asking for a refund. Just for vodacom to let me know when my bundles are depleted so I don't have to pay your ridiculous out of bundle rates.

Although I see there has been complaints about the same issue, so if it's still happening, it will probably not be addressed.

Regards,
Natelie

2 days ago Vodacom allowed a stranger to do a sim swop over the phone on my line!

1 and a half hours in Vodacom shop to get a new sim card that they charged me for!

they said in 2 hours my line would be back on, it came back on but my account was suspended, we had spoken to their fraud dept whilst at shop and they said all ok as I gave copy of my ID before I left.

13 phone calls and 1 day later still no resolution.

2 more calls this morning and finally line unblocked but no data service.
I called again to resolve and asked for a manager to call back to no avail.
currently on line with them again and 10 minutes of hold at a time every time!

what worries me is that I had a flag that apparently expired!

the fact that anyone can do a sim swop over the phone.

the fact I had to pay for a new sim.

after 19 years I am ready to try the competition as I am clearly not a valued client.

Hi there
My other half ordered a mobile wifi R216. 2 days later it went off by itself, while charging it goes off, while using it goes off, then it shows more than 50% charged. She phoned 111 and talked to a consultant to report it. The consultant said hell phone back (justin) ref;1/[protected], he phoned back and nothing happened further. She said that she wasnt happy with the R216 and asked for a R218. Invoice (inv K0526067)was made out 19/10/17 and struggling to get it back to you. I phoned the [protected] consultant and like all other consultants said to me they past there closing time, off line, not available and stupid things. I asked to speak to the supervisor and he refused to. I trust that you can solve the problem as soon as possible. Please phone me [protected]

I upgrade my contract on the 28th of October 2017. I had informed the consultant that the last time I upgraded, no sim was provided. This was in April 2014. It took a month to resolve the issue. I was assured that the sim card would arrive with the phone. On the 31st of October 2017, I received my phone with no sim card. I called and was assured that the sim would arrive on Thursday 2nd November 2017. I still have not received the sim card or any indication that I will receive it. I call upgrades department and I am transferred to activations which keep telling me that they cannot assist me. Can someone from Vodacom please resolve this as it seems this is a repeat performance.

I have asked vodacom to post me my statements but they still refuse to i cannot access it on my e-mail it will not open on my e-mail it says we can not read this. Please can you help me vodacom is really irritating me they stole all my data and all my money out of my account and they refuse to apologize or give back anything the just tell me to download the app which i am unable to do please help me.

I upgraded my contract online the 23rd of October but after clicking on the UPGRADE button a new contract was opened in my name. I have phoned back 3 times now to sort this matter out in order for the new contact to be canceled and for me to use my upgraded phone. No-one is getting back to me and the contract is still not canceled. I am so tired of Vodacom, every time I want to upgrade my contract there is a problem. I am seriously thinking about canceling my contact and going to a provider that wants to help me.

my contact details are [protected]

My wife Bronwyn had two accounts we decided to cancel the one account [protected] so we phoned Vodacom and were told how much to pay and we had to do it in store we payed the 2170 odd and received an sms and called to be assured it was cancelled. Fantastic. Now fast forward to end of September and we get no debit order. We find out Vodacom get told that they have used my cancellation fee and used it to pay the accounts (the New and "cancelled" number) after many infuriating calls I finally got hold of a team leader at cancellation to ensure it was all done. This was 18 October. We were assured it was all sorted and we do not owe anything to Vodacom as my wife was incorrectly advised and we were apologized to and all good. Guess what... 1 November comes I get Debited 1200! From 470 odd to 1200. Not to mention that now my 2170 is also still in the system. Vodacom obviously phoning around now in centurion mall (yes I drove from kzn to gauteng to sort this out) to try sort this out. I'm so disappointed as it's obvious that none of the departments have a cooking clue as to what's going on. I am at a loss for words and this is the last contract I take with Vodacom. Once it's through I'll be much relieved to be done with them.

Disgusted, unsatisfied and feeling totally robbed.

I upgraded my contract on Monday 30/10/2017 with the Vodacom Online Dept. I was told I would receive a call to confirm within 24 hours. It is now Thursday 02/11/2017 and I am still waiting. I received a missed call as I was driving at 16h00 on 01/11/2017 needless to say when I called back no-one could assist me not even the Upgrade Team Leader who goes by the name of Keke.

Good Morning

I was debit wrong and was promised that they will credit the money after seven days that did not happen so I followed up then they said after 3 day's im still waiting for my Money. My debit order was suppose to go of on the 26/10/2017 that also did'nt happen I also havent recieved my statement from vodacom so I dont know what is happening. See 2 mails below from vodacom. I really dont know what to do anymore... I just want this account to be sorted please.

Dear Olivia,

We trust this mail finds you well.

Please accept our sincere apologies for the delay.

The refund was processed today and will reflect in your bank account in three working days.

We hope the above is in order.

Regards,

Boitumelo Nhlapo
Executive Client Liaison Officer
CEO's Office
Landline: +[protected]
Address: Vodacom Commercial Park, 2nd Floor
082 Vodacom Boulevard, Midrand 1685
www.vodacom.co.za

Best Network for Smartphones

Dear Olivia,

Trust this mail finds you well.

Please accept our sincere apologies for the inconvenience incurred.

Kindly note a refund of R448.11 has been processed and will reflect within seven working days onto your bank account.

Please be advised the current R309.1 currently reflecting on your Vodacom account will be cleared.

We trust the above is in order.

Regards,

Boitumelo Nhlapo
Executive Client Liaison Officer
CEO? s Office
Address: Vodacom Commercial Park, 2nd Floor
082 Vodacom Boulevard, Midrand 1685
www.vodacom.co.za

Best Network for Smartphones

I pay 1700 plus for a contract that I cant use I spend more time saying hello because of poor signal this is the reason I left mtn

So I phone to complain to help line get told will send a guy out to check mmmmmmmmm says poor signal at your residence after a loooong story with lady on phone get told vodacom stopped supplying boosters and I would have to pay for this

For a [censor]ing network that does me no good my neotel phone has better reception than one of ment to be africa's best networks my [censor] may as whipe my [censor] with this money. Cuatomer service is so bad wish I could get out this contract

Hope some one reads this and gets back to me but not holding my breath at all

Thanks pissed steve

Vodacom has been depleting my airtime every time I ran out of data without notifying me that I ran out of data. I contacted them and they made it look like my phone is the problem and I should update their app and I'll get messages. The app has been completely useless. It's been months and I haven't gotten a notification when my data is gone. . Today MyBroadband ran a test on getting out-of-bundle notifications and Vodacom is the only network provider that doesn't send out-of-bundle notifications. Telkom, MTN and Cellc all send out-of-bundle notifications . On Twitter when I tell them they come with the same story of me having to check my balances manually like who on earth still does that? Am I supposed to do checks every minute when I'm browsing? How long will I keep doing that? I just wish they'd take me serious than belittling this complaint of mine because it's my airtime that they are taking, it's my money that I'm spending !

I was contacted this morning by one extremely rude Irfaan to offer me additional products. He started his conversation by saying its with regard to my Account. I confirmed that i dont have an account im on prepaid. He didn't ask me if this is a convenient time to speak etc... i told him its not and he continued his rudeness to say i must listen to him, I told him that the service im receiving from him is pathetic and a customer is always right. I indicated on a number of times that im not interested in a contract and i brought the consumer protection act into play. This call from him amounts harassment as i advised im not interested. I want to be contacted urgently as i have a good mind of reporting this to the regulator.

Its of concern that confidential info is released to your sale agents who dont have proper peoples skills.

My account [protected] was in arrears so Vodacom handed me over to debt collectors MBD Inc collected the amount. On my last month of paying of the account I get another debt collector collecting from me for the same account which is paid up. I explain to the new attorney that I have paid up, they ask for the clearance letter from previous collector I sent to them however they still harrasing me. I ask Vodacom legal department to get the report from MBD Inc on my account which they told they cannot which I don't understand because they appointed them. MDB Inc gave me a Paid letter which I sent to Vodacom legal department by email and Hammond Pole, I never got response but more emails of demanding I pay again.

I have been calling Vodacom Legal but I am told to contact the debt collector. I want Vodacom which I had contract with to resolve this matter because I have sent Vodacom the proof that my account was paid up.

Good day.

Thank you for reading my complaint. I truly hope that you will be able to assist in this matter as it affects the majority of the mobile subscribers across all networks.

I have been seeing my airtime deplete by R20+ per day. I followed Vodacom instructions by sending an SMS to 31050, but I simply get a response back stating that the service is only available for Vodacom subscribers - which I am.
After losing about R500 in one month leaving me unable to make phone calls or send messages, Vodacom assisted telephonically in unsubscribing me for 2 services (HOTPRIME & PRIVEROOM). I was told this mostly happens when you visit some web pages with advertisements and that they subscribe you without your consent.

I cannot understand why a big corporation cannot simply send you an SMS with a OTP to confirm the subscription before they just start transferring your airtime? It has a very negative effect on subscriber satisfaction.
I am at the point where I will make this suggestion to other network providers and the first one to confirm that they have this security check in place will get my business.

I received a huge bill on a data package that is supposed to be capped on R429 a month, I use to get a popup to indicate that I have reached the end of my data bundle and had to buy additional data for my router to work, somehow this was now changed and I got a UGE bill going off by D/O of over 7k and counting. I raised the issue and later got a credit for this, Thanks, my problem now is getting my data bundle activated again as it is currently under a admin lock, I have phoned the 111 number numerous of times, each time I get the same answer that they can not unlock the admin lock, but will send a message to the 'back office'. The first call logged on this issue was on the 7th of October, I am paying for a service that I could not use for the month, I called twice yesterday again each week I get the same answers, but nothing is happening, and the only contact numbers you get is the 111 number. I have even been to Vodacom Menlyn branch to resolve this issue but nothing has happened as yet.