US Bank

I checked the balance on my child support card online. It stated I had $69 and some change. We have no food in the house and I planned on grocery shopping with the child support money. I'm a single mom with one child. I shopped and when it came time to pay the cars was denied. I called [censored] customer service who claims my card is expired and it is I never even paid attention in the past they just send me a new one before it expired. They claim they sent me one and it was returned by mail. I have same address for three years. Now I have to wait three to five days for another card in the meantime can't access my child support to feed my child . Customer service don't seem to care and was like so.

Do not use US Bank!
US BANK will not give me online access to my account. I was forced into using US Bank when it bought Charter One and transferred the customers over. I set up my online access yet it will not let me in. I have been dealing with this for 3 days now where they can't fix the problem to give me access to my account. They system does not work and the people that work there have no clue what is going on at all. Customer service stinks - when I tell them that they're having me do the same thing I've been doing for 3 days with other customer service people, which has caused me to get locked out of the system for another 24 hours each time- they give me attitude! Every time I have to call them I'm stuck on the phone for a minimum of 30-60 mintues! Don't waste your time with this bank.

On Aug.13, 2013 my statement showed a withdrawal of $213.42 from CVS. This transaction which had been canceled. I called reliacard to explain and they told me that CVS pharmacy recharged my account. i called corporate office of CVS and talked to them about the withdrawal in which i was told they did not debit my card of $213.42. He also gave me a reference # to our conversation. i called reliacard back to relay the conversation with cvs corporate and they refused to do anything, wouldn't even take the ref# that was given to me from CVS corporate office. Reliacard did nothing but transfer me to another CS. support and again another customer service support in which both times I had to explain again my complaint. All of them said to me nothing they can do. The third time being on hold I was hung up on! I am still trying to get my money back that was unrightfully debited from my account.

Sincerely, Upset

i will never do business with us bank again, for any reason. i wanted to turn in my leased vehicle early and i set up an inspection with us bank and the dealership to turn it in. so i had to wait 2 weeks no big deal. i go to lease a different vehicle and pick it up after my inspection. so 2 days before my inspection i called to verify. they had no idea what i was talking about. they said it was 2months before it could be done. long story short. a manger calls me(after calling 4 different people). and argued with me saying his employee never set up this appt. blah blah blah. i said pull the tapes. he did. the appt. was made but never marked down.. you think they compensated me for anything? i now had 2 cars i was paying for because they messed up and they did nothing to make this right. on top of the running around with phone calls and noone calling me back for days on end. im glad to be done with them. i recommend people read all the complaints on us bank because customer service is not here specialty

US Bank has been charging me monthly maintenance fees. According to their own rules, the fee would be waived if you have direct deposits over $1, 000 for the month. Every month I have well over that amount in deposits, but they still charge me. When I finally realized what was going on, I sent an e-mail to them showing the details (amounts, dates, etc) of my deposits. They had the gall of sending an answer e-mail saying that they do not consider most of my deposits as "eligible". There own rules cleatly say that direct deposits over $1, 000 are what determines whether a "maintenance fee" (whatever that is supposed to be) is charged or not. They say nothing about deposits being "eligible" or not. STAY AWAY FROM THIS CHEATING BANK! I am switching to Bank of America.

November, 2005 I was awarded my property back without owing US National Bank or any Lender Money nor was I financial obligated to any financial institution for payment according to US National Bank and Judgment from the courts receiving a Judgment of Satisfaction upon which US National Bank had not charged me anything. I did not make any of the Company above Grantee or a loan from any of the companies after the Judgment settlement and ruling of November, 2005. US National Bank under the jurisdiction o South and Associates foreclosed and sold my home August, 2006 and May, 2007. and this problem has continue to occur. The filing of the certified paper of satisfaction of judgment was not filed at the time of Judgment November, 2005. it have been previously filed in the record of deeds January 2014, August 2013 was given my property back with the following proof of papers My General Warranty Deed and the certified copy of Satisfaction of Judgment proof of ownership and proof I had paid for this property. December, 2013 again I was forced out my home by Bizor Botogi a company that is not reachable. None of these companies have actually shown proof of Payment through US National Bank and US National Bank had not charged me for anything or owing them anything.

Have been with this bank for about 5 years now. To date, I never had late payment, made minimum payments, carried balances on cc, cc's, over-drafted, bounced or or committed any banking "no-no."

To my point-have deposited nearly $2 million dollars in these heathens hands thru Business Checking, Business Visa, Personal Visa, Personal Checking, Money Market and flawless credit. Meanwhile... US Bankcorp has managed to turn me down for everything. They Secured, Unsecured, Chargeback on HIGH end appliances with shipping damage... They are like having an abusive parent...And really-who pays for that? YUCK

they lie give false info and they also give u the run around the supervisiors arent eny better either they r as bad as the phone people
in my opion is a legal scam that they can get bye with because no one has ever said any thing about the and all they a doing since there cards are made by usbank they r giveing us bank a bad name and the bank deals with nothing i called all us banks nation wide includeing hawaii and alaska i even talkd to the presdent of the bank at there corprate office he said us bank does nothing but make the cards and when u have an issue they blame it on usbank and tell u to cal them i have been dealing with a problem with them for 3 days now but little do they know my lawer will b contacting them in the morning

So we opened a US Bank account in Joplin Mo. We banked with them for a few years and were constantly having issues. Some of them issues are being addressed in a class action lawsuit now. But I finally got tired of dealing with them and closed my account. We were living in Nebraska at this time and did it there. When we went in to talk to the lady she said she couldn't close the account at that time because it had pending transactions. after the pending transactions there would be a dollar and some change left. So she had us sign an affidavit to close the account when the pending charges finished processing. We never received the dollar and some change which is fine its only a dollar and they had already ripped us out of thousands with their fees and unethical practices. However, two years later we get a collections letter from us bank telling us we owed them hundreds of dollars. After looking into it i learned that they never closed the account and a few months later they sent a statement to our old address and when the statement was returned because we didnt live there anymore they charged us a $5.00 return statement fee. (Really. I guess that is a real fee) and that 5.00 fee put us in the negative. so they charged a 36 dollar overdraft fee on that. Then they charged 8.00 a day until they decided to go ahead and close the account out at almost $600 in the negative. Now I get all kinds of calls from debt collectors and my credit has taken a huge hit because it appears US Bank sold this debt they invented to five different collection agencies. None of the lawyers I talked to want anything to do with this. SMH My daughter says she cant wait to be rich so she can steal from poor people.

I had set up an automatic bill (by e-check) pay with a credit card company. The monthly installments were $300, which would automatically drafted form my US Bank account. Running into financial difficulty, I requested that US Bank not pay that allow the upcoming installment. They informed me that they could stop the payment, but the credit card company would just resubmit the e-check request. This is exactly what happened (no fault of US Bank). The bank actually paid the $300 with only $200 in my account. They charged me an overdraft fee, which was fine, but I was unable to pay the entire cost. Ultimately US Bank closed the account and I found out from the credit card company that US Bank charged back the $300-- so I was still on the hook for credit card payment. I paid the entire credit card bill within six months, and paid the overdraft fee of $35 to US Bank as well. I was then contacted by a collection agency stating that I owed US Bank $660! I asked for verification of the debt, and it included the $300 plus fees. They never lost $300! I had another account with US Bank which I kept for the next 2 years. I just closed that account a couple days ago, and within 1 hour of closing the account, another collection agency called and stated I now owe $1, 000. US Bank did not pay a single dept, and all verification forms show that they received their original $300 from the credit card, and the credit card company verifies that the bank did not pay the debt, yet they are still stating I owe that money plus $700 in collection fees and late payments. It is important to note, that US Bank mandated 2 years ago that I pay the $35 overdraft fee to keep my other account, which I did. I have heard nothing from about any other charges until I closed the other account, which was in good standing. I have not had 1 overdraft since the one mentioned above and never let my account fall below $2, 000 since the financial crunch. I believe this institution is conducting unfair business practices and they are predatory in their behaviors.

Us bank will screw you on their cash+ visa card

This should be a warning to potential new customers and existing customers who apply or currently use the cash plus visa card from us bank.

They screwed us out of $200 in rewards because of a technicality with their web site. We are so upset; we are now looking for another bank as well as cancelling their credit card.

We received the us bank visa card about 2 months ago. It is a card where you select categories online that you want 5% cash back (Two categories) and 2% cash back (One category). Every other category is 1%. Right, it is confusing to remember this crap even if it does work as you expect.

Here is what happened: we went online may 19 to select furniture for our 5% category because we planned to go out the next weekend to buy furniture. The site registered our selection. We did not yet select our other 5% and 2% category as we were not sure about an upcoming vacation. On may 25th, 6 days after selecting the furniture category, we bought about $5200 in furniture. Later on may 28th we selected our other categories from the site.

When our statement came, we received only 1% reward for our purchase! Their records show our category selection was made after our purchase, which was totally incorrect. The phone rep said they required all three selections to be made before any of the selections go into effect. However, there is no mention of this on their site. The site registered our selection because when we logged back in on the day of buying the furniture, the site showed our previous selection.

Bottom line is that the representatives said there was nothing they would do. They offered a small additional $50 as a compromise which would still leave us $150 short on reward cash. That is not acceptable when it is their system that caused the error to begin with.

Now I am on a campaign to place information on every web site I own and on every complaint board to warn people about the us bank cash+. This is more about the principal than my time.

Us bank, rename your card to cash minus because that is what you do…. Cheat customers out of money.

While on the subject, I don’t think they want you to know when you get cheated. Their statement shows a single line with the amount of money you earned on purchases. Thus, you don’t know how much was at 1%, 2% or 5% and don’t know which purchases earned it. If the discrepancy hadn’t been so high, we might not have noticed the difference.

As a comparison, we will just start using our fidelity american express card for everything until we find another visa or mastercard. With our amex, we get a flat 2% on everything. No limits, no remembering what to select for this month, etc., and amex shows on the statement how much money we earn on every purchases, item by item.

Shame on you us bank for cheating us. It should be illegal. My complaints, bad reviews, and web postings, and registration of this page with every search engine will continue until you set things straight. Thus, postings will likely be there forever!

[protected]@sturdylink.com

US Bank is the worst company that I have ever dealt with. DO NOT BANK WITH THEM! I have a mortgage account with the company, and is the biggest mistake that I have ever made! They have no personal skills. They do not try to help their customers or care to help their customers. They constantly raise rates and we tried to do a loan modifications to help alleviate the increase but they declined it. Also it took for ever for them to process the paperwork and then they had no legitimate reason for them to decline it. They probably declined it because too much time lapsed. (Which is their fault, but they wont take the blame for it, of course) They lose payments and charge you for their mistakes. It is by far one of the worst companies. Please be warned!

I made a payment online and mistyped my account number, missing ONE number (to be honest, I don't know how this is even possible since you have to type the number in twice). I then realized my mistake and fixed the problem ON MY OWN. My payment was NOT late. **I can't help by recognize the if their online system was easier to use (ie: remembering past payment options, recognizing short account numbers) this issue NEVER would have happened** I called and spoke to two people who assured me there was no charge issued. Six days later, however, I was charged a NSF fee of $25. The funds were NOT insufficient, and the payment was NOT late. Customer service refuses to extend the courtesy of removing such fees; even though IF the payment had been late, the fee would be removed. Honestly makes NO sense that due to a TYPO I am charged a fee. I was finally put in touch with a "supervisor" (Dominique, I believe) and left a message asking her to please call me back either way. Of course, NO RETURN CALL. So now, I am charged a fee for a TYPO that could have been removed if my payment had been late...unbelievable. I have been with the company a short time (Since Sept., and my payment history is absolutely superb - even paying more in principal each month), but I feel that I have been treated horribly and will be looking for another place to take my business. I urge people to NOT go with USBank as it appears they DO NOT CARE about their customers.

So I’m looking to refinance my house, and I have both the mortgage and home equity loan with US Bank. I have no balance on my home equity line of credit, and a credit line of $30, 000. To subordinate the home equity loan to my new mortgage will cost $250. I wanted to explore the option of just closing out the home equity line of credit, instead of subordinating it to my new mortgage. That turned out to be a big mistake.
I call US Bank on September 24th, getting bounced around to three departments before finding the right person. I ask the person if there is any penalty for closing down the account, she reviews the contract, and tells me there is no penalty. So I go ahead and ask to close down the account. She says “are you sure, because once I do this it’s permanent?” I’m sure, so I say go ahead. She tells me that the account is permanently closed now and that I will get a letter in 2-3 days acknowledging that.
A week goes by, no acknowledgement letter.
I call US bank on October 1st, getting bounced around to three departments before finding the right person. I ask why I haven’t received the letter yet. I was told the account was improperly closed out. So I ask her to close the account out. She tells me that the account is now properly closed out, and that I will get the letter in 3 business days acknowledging that. I ask if there is any way to get the letter faster than that (as my refinance is being held up) and she tells me no, there is not.
Over a week goes by, no acknowledgement letter arrives.
I call US Bank on October 10, I only get bounced one time, so a significant improvement there. At this point, I have acknowledged my name, account number, the last 4 digits of my social security number, my birth date, and have explained my issue, eight times to eight different people.
I am now told that my account has no balance (correct), and no line of credit (this was either eliminated on September 24th or October 1st). Ok, fine. For the third time, I ask for the account to be closed out.
Now I’m told the penalty is $300 for closing the account too early. So I make the obvious argument of, “I was told there was no penalty for closing the account.” And then the obvious response from customer service was, “well, that information was incorrect, I’m sorry.”
Then I ask, “well, can I then get my line of credit back?” And the response from customer service is, “no, that can’t be done, it was permanently closed.”
So essentially, US Bank has left me with the following options:
• Pay $250 to keep a home equity loan open with an approved credit line of $0.
• Pay $300 to close the home equity account, when I was previously told there was no charge.
• Cancel my refinance and pay fees for breaking that.

US Bank’s horrible service boxed me into a corner. I could have lived with paying the fees, but paying the fees to keep something that has now become absolutely useless to me is a bit ridiculous.

It was a very disappointing overall experience. There are plenty of places to bank, choose elsewhere.

I had leased an auto through US Bank with a contract stating that:
(1.) There is a "LEASE TERMINATION FEE" ($395.00) and;
(2.) A "EARLY LEASE TERMINATION FEE" (formula shown in the contract)
both of which I was aware of.
BUT when I exercised my option available to me in the contact to "PURCHASE THE VEHICLE", I was assessed a 'PURCHASE FEE" ($350.00) which in not stated in the contract as was the "LEASE TERMINATION FEE" AND "EARLY LEASE TERMINATION FEE". I protested my concerns to US BANK but it fell on deaf ears.
I then presented my concerns to several legal firms seeking their help in recovering my $350.00 but ALL of them DECLINED ASSISTING ME BECAUSE THERE IS A "NON-CLASS ACTION CLAUSE" AND A "ARBITRATION CLAUSE"(ABORTRATOR PAID FOR BY US BANK) in the contract. SUGGESTION TO ALL...DO NOT SIGN ANY CONTRACT WITH US BANK...IN DONG O SO, YOU MAY BE PUTTING YOURSELF IN SOME TYPE OF FINANCIAL JEOPARDY. BE AWARE OF THOSE FINAL SMALLER LETTER WORDS AT THE BOTTOM OF ANY CONTRACT. AGAIN, I SUGGEST THAT YOU DO NOT DO ANY BUSINESS WITH US BANK OR YOU MAY BE VICTIMIZED AS I WAS IN DEALING WITH THEM WHEN LEASING A AUTO.

I went over on my debt card by .67 cents and it wasn't until 30 days later that I was notified that I was over drawn on my account. The letter stated that I owed then $275 and that it would continue to increase until I paid them. I went down to close my account but was told that I had to pay them the $275 first. I asked them why it took so long to let me know that I was over drawn, they just told me that it was my responsibility to keep track of my finances. I agree with that but $275 charge on .65 cents was a little harsh. The worst part is that it went up to $450 before it stopped. Times were hard for me at the time so I couldn't come up with the money. Now I find that I owe $1400 because it went to a collection agency. All over .67 cents. Talk about interest.

Went in today to open up another account with US Bank which was going to be a business account and because of the horrible service decided to closed all accounts! the assistant manager name Mamta Patel was so rude, I stood up from my seat and told her to close all accounts associated with US BANK. She had the nerve to refuse to give me my money. Which was all cash! I then had to demand my money which she still did not give me and close my account gave me half of it refuse to give me the rest. Beware of small banks like these because it is always a reason why they are small and have no customers. Will never do business again with them, she made a bad name for all of the US BANKS as far as I am concern.

Its pretty bad that in order to finally get a real person you have to lie and say your card has been stolen. We can start with that. I don't get a whole lot of child support. Maybe 17 dollars a year (Dead beat dad). I had had $4.65 left on the card and I was waiting a whole year for that next $17 so that I had enough to actually buy something. Considering most places wont even let you use a card unless your doing at least a $10 purchase. So I get a notice they have taken my $4.65 over the last couple of months for inactivity fees. Now how can I use the card when I don't get any money on it?
So I decided to call them and find out what was going on. After an hour on the phone and still not finding a real person, I pushed option one for lost or stolen card and got someone. After listening to a recording telling me "this call will be recorded and if at any point you raise your voice, are rude, cuss or conduct yourself in anyway but a calm manner, the call will be automatically disconnected" I got to talk to someone. And was reminded twice to conduct myself in a calm manner because I slightly raised my voice. Generally when costumers are calling they are upset about something. They are suppose to deal with that problem. Not hang up on the customer the second they get upset. But I bet they don't get many complaints, at least when the customers can actually find a person to talk to.