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Umpqua Bank
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Umpqua Bank
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22 complaints
1 resolved 21 unresolved
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S
8:36 pm

Umpqua Bank - Depositing a 401k check

Hello

I recieved a 401k check to be deposited. There were no one in the downtown lobby to take it to a teller. I got busy then took it to Pearl Street on Sunday to the ATM the 18th. The reciept states there is 55. 31 available balance. On Tuedsay my account said it had 2 atm drops of 10,000 each and I disputed that ans was told the original 10,000 would clear within 24 hours. This Friday, 21st, I recieved a letter my check would be help until Jun3 30th because of overdrafts yet they wouldn't release said check to pay those overdrafts. I was told to go directly to the bank and they would help me release the check (or partial) but "Tony" the manager said he could release it but choose not too. Wouldnt explain why there was a overdraft on account when it said I had 55.31 on Sunday the day of my deposit. He smirked as I struggled to explain the need to release my check for my Bill's and putting into my Umpqua savings. He said he would flat out not help me release it. I also felt he profiled me as this has never happened to me with my 15 plus years at this bank. (I was originally a Sterling Bank customer).

Please know that his behavior made me feel very demoralizing with his smirking and lake of empathy.

Desired outcome: Release my check.

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G
2:39 pm
Verified customer This complaint was posted by a verified customer. Learn more

Umpqua Bank - our business bank acc with you

We cancelled my credit card nealry 2 months ago,,because of a threat of a scam..I was promised a new one in 7 days..and have been chasing every week for 2 months !

Im chasing Kyke Caniflx downtown POrltand..who has stopped responding to me at all

If you care about keeping our bank account please have someone call me ealry next week to rectify a broken situation !

Jude Mannion 971 409 1418

Great Goodbeys company no 2671918

[email protected]

Desired outcome: you respond to me

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J
1:25 am

Umpqua Bank - unauthorized debit card charges after ordering new card

I reported my debit card lost or stolen to customer service and they told me no problem we will cancel it and send a new one. They sent a new card, 3 months later i receive a statement and it has charges from both card numbers. I called customer service and reported my new card lost or stolen as well and they tell me "yes it should have been canceled when we ordered the new card, i dont know how that happened" . I then received paper in mail saying it had been more then 60 days since the first fraudulent charge so they would not cover any of it, even though the last charge was only 5 days prior to me reporting it. This was their mistake and so they should cover the charges that occurred because of it no matter how long ago it was. This was reported 01-14-22 and the first charge was 10-02-21 but the statement didnt come until 11-01-21. I have since had 400 dollars in overdrafts because of this missing money.

Desired outcome: please refund fraudulent charges and overdraft charges

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L
3:32 am
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I am a private landlord I only manage a very few properties it's my only source of income at the moment I have three children I pay bills I need food and I have very little in very little tenants that are actually paying rent due to covid-19 I had one of my tenants pay me with rental assistance from the cares act through the helping hand house and I opened...

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8:12 pm
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I have banked with Umpqua in Gig Harbor since 2013 and although their money market rates are not good didn't have much problem until I moved to Spokane and started using this branch on south hill. They will not take any check that is made out to you and your spouse. Even if you and your spouse are both there at the bank with valid Real IDs that require a...

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D
6:23 pm
Verified customer This complaint was posted by a verified customer. Learn more

Umpqua Bank - Heloc management

Three years ago we had a charming interaction with this bank in Salem Or. As new immigrants from Canada the loans officer Corinna was so helpful and knowledgeable we filed a five star review of her help securing our need for 150000 Heloc to extend our property by purchasing an adjoining lot.
We paid it off this month…yes, in three years!
This week we returned to complete the closure of the loan account and pay the $134 fee. As required. We were informed we couldn't do this until July 20. So that's what we did! But upon doing so we were informed we had to pay an additional $ 75 for the new year service fee…that, listen carefully…. began yesterday July 19 about two weeks after we paid out the loan fully and asked to close it and were told we had to wait till Jul 20….. hhhmmm…basically this is as close to fraud gets for me

Desired outcome: Refund the $ 75 you forced us to pay today, July 20 before the HELOC would be closed

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M
12:44 pm
Verified customer This complaint was posted by a verified customer. Learn more

Umpqua Bank - Online banking/zelle

For nearly a year, I make all my payments to my landlord through zelle through my laptop, since my cell service is terrible, and driving is not an option half of the month for me. When suddenly the zelle option page turned up white, and trying to resolve the issue. I was told by dan whelan and karen dunning that the option is only available by mobile phone. My neighbor, still uses her desktop, and the other as well. I have multiple times and never used a cell phone. So I was outright lied to. When asked why I was getting lied to, I was told it would be fine for me and my friends to take all our money out of the bank if we wanted to. In my day, one sarcastic remark to any customer, would send even the longest standing employee packing, with instructions not to use us as a reference. Why has customer service been allowed to sink so low as to have agents tell customers to get lost, and still get to keep their jobs? Outrageous.

Desired outcome: Karen Dunning, and Dan Whelan to be terminated first, then resolve the zelle issue online so all internet customers are included.

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1 comment
S
Feb 22, 2021 11:33 pm
Verified customer This comment was posted by a verified customer. Learn more

If you think that is bad. They kick me out of the bank and trespassed me from the bank just for complaining about feeling uncomfortable about a teller. Talk about brother hood Umpqua bank takes the cake and serves there employees more than there customers.

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Umpqua Bank allowed a non-customer to pass over 40 forged checks totalling over $13, 000 on my account. The thief had worked for me and stole the checks out of my pickup. In October, he cashed 18 checks in 17 working days at the bank, and no questions were asked, no red flags waived, no protections were enacted. They just handed him my money. Now they are...

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N
7:20 pm

Umpqua Bank - Online personal banking

I am not getting a security code texted or phoned to me, so I cannot access my account online. I cannot lodge a complaint either as I cannot dream of how I'm supposed to carry on for 350 words. Your site is forcing me to sign in in a social accout - bullshit. I'm emailing a business not a teenager. Put on your big boy pants and answer mail like a business.

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9:37 pm
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Umpqua Bank - Mortgage

For a bank advertising "the World's Greatest Bank" they come up short. The people on the front lines are absolutely great. But the mortgage department have employed some of the dumbest people on earth. Tried to refinance my mortgage for the last 5 years because Umpqua gave me the worst loan in history of short sales. You save their butt helping them out and they pretty much screw you. I took my problems to the highest authority in the company, the VP of Lending. He did nothing. You cannot beat their game, they are the World's Greatest Crappy Bank in the world

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2 comments
F
May 04, 2022 8:23 am

Absolutely! Their statement of being “the worlds greatest bank” is fraudulent. They lie, cheat, and steal from their customers. If you prove they are in the wrong, they won’t help you any further and give apologies with some brash comments before they’re done. Umpqua is NOT the worlds greatest bank. They are just a joke, a circus act bidding on the lives of their clients.

S
Feb 22, 2021 11:36 pm
Verified customer This comment was posted by a verified customer. Learn more

Thats for sure.

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2:56 pm
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Went to the local Umpqua Bank and attempted to register to see my umpqua mortgage information. I needed a copy of my 1098. The employees attempted to help me sign up but we kept getting an error message "The info you have provided does not match our records". They then attempted to call for assistance only to be put on hold for a 35 minute wait. I...

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D
3:03 pm
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My adult sons put their names on my mother's account and used her debit card. She had advanced dementia - document well before this happened. She had no idea what they were doing until much later when my sister and I were able to get her away from them. We contacted Umpqua right away - my sister has a legitimate Power of Attorney filled out by someone from...

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B
7:20 pm
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On Saturday 11/2/2019 I went to the Umpqua Bank branch in Burien Wa. I have been a customer/account holder for 7 years now. I on a regular basis cash my boyfriends checks through my account (mind you they are State of Washington checks from L & I). I have even cashed them there at that very atm on nemours occasions and never had a problem. I used to live 2...

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M
11:07 am
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Hi, I'm awaiting check clearance from Umpqua bank issued by my Uncle Mr ARIFULLA KHAN MD via check number 123205054 9952094556 7129 dated August 13th 2018. It's been more than 50 days and my bank in India has not heard from Umpqua bank. Kindly consider this on highest priority and help to release funds immediately. I'm attaching picture copy of the check...

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Umpqua Bank - Personal account

Not only has Umpqua expressed fault as me about an issue at their bank, but Umpqua wouldn't even let me access wires came into the account. I asked my finance manager to send 1 wire to check the account and he accidentally sent 3. Umpqua froze the account as if I had done something wrong. Umpqua didn't call or even care to hear from me. I found out by calling Umpqua. My finance manager apologized but I was like why. You mean I can't have 3 wires come into my account? The attitude I experienced at Umpqua is Umpqua will do whatever Umpqua pleases. Eventually my money had to be sent to me. Even a response to my letter was still Umpqua will do whatever. I responded with ONE MORE TIME THIS is the truth. Umpqua did me a favor by saying 13000 is too much money. I said good thing I didn't have 100000 put in you all may have had a heart attack. To this day not one apology and no recognition their procedures are disgusting. Umpqua even tried to impress upon me my clients need to note their wires to Umpqua satisfaction. I said oh now you are running other people's businesses right? I filed an FDIC complaint. Umpqua is wrong in it's actions to me as a person and account holder. So far I haven't lost any money due to their neglect, but it's time banks get fined heavily for treating people like lower class filth. How about the judge looks in on all of the facts Umpqua. Too sad when people are treated wrong there is not enough loss to go to court. I think court should be changed to principle of the matter as the most important reason then if there is financial loss. Umpqua and other banks may change their policies.

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3:03 pm
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I filed a complaint of fraudulent activity on my bank card, claim number 1565095010. Three items were listed as fraudulent. As it turns out, I mistakenly added the one transaction that was to Healthy Body Massage. That was in fact a legitimate charge that I meant to make. The other two, one for 75.97 to DSN-GYM-POST.COM, and another for 89.97 to...

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R
12:54 pm
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To Whom it May Concern, I have been banking with Umpqua for almost 10 years. (Formally Sterling costumer). I have always had nothing but positive experiences throughout my years of banking. I recently had an experience that has left me feeling torn between switching banks or continue using Umpqua. I hope you can help me remedy this situation. Let me start...

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J
9:02 am
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Hi I enrolled in Paperless Activity with the Umpqua Bank in Gresham OR about 4 years ago and got paper mailed from them I moved to Tillamook area last year in May 2016 again no paper, yet I get Paperwork once or twice a month still get paper and am being charged 3.00! This has been brought to the Senior Advisor Debra Huffman at the Tillamook OR branch I...

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K
3:27 pm
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I asked a trusted family member to get $50 petty cash for a city business on January 20, 2017. I issued a check for that amount. When presented, the bank clerk messaged someone in the bank (I assume) and the result was they were unable to cash it because it wasn't made out to someone specific. The clerks at the windows went to school with the person I sent...

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R
1:22 pm
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I called about a banking problem. It is not possible to call Umpqua bank without being asked to answer advertising questions. There is no opportunity to op out of the advertising questions. The bank should not require customers to answer advertising questions when calling about a bank concern. I would like this policy to stop. Phone call 1/24/2016 1866 4887782

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Mortgage
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