I utilized the forbearance program during this very difficult year. I have gone to a credit union who will refinance my mortgage at 2.69% (substantially lower than current mortgage). However, I had to pay the forbearance balance. I have done this and provided the credit union with the cancelled check. However, their underwriters require a receipt in addition from U.S. Bank. I have spoken to 6 different people, 5 who said I would receive within 24-48 hours and one person who said "no such receipt exists." I cannot directly contact management as no one will give me his direct contact information. His name is Jim Holler, Mortgage Operations Manager. I spoke with Shaleigh Walker at 855.698.7627 who gave me Holler's name but declined to share his contact information.
I MUST HAVE THIS RECEIPT IMMEDIATELY IN ORDER TO CLOSE! Please send the receipt today to my email at Shannon.[protected]@ vallen.com. Account No. [protected].
I am also contacting my State Senators as soon as I send this email and then I will begin contacting attorneys. THIS IS INSANE! I started this task on Monday, December 21, 2020 and here we all are!