Cash App
reviews and complaints

I’ve submitted the details about several fraudulent transactions done to my account. Having submittted an itemized list of each transaction date and time and amount I was rudely astonished that my response was simply that my accoujt was closed and no further information was available. Having done more research into the issue I realized I needed to veriffy my account which I did and received notification of such action. I then resubmitted all the same information not once twice but 4 times. I was told i would receive letter regarding my issue. With nothing ever sent. I was told a representative would be getting back to me which eventually happened but was then asked again for an itemized list of transactions in dispute. Really? You can find that information in the feed on my account more than once. Zero service, Zseo resolve. Zero satisfaction. These guys should change the name to Zero Pp

I can't verify my identity on my cash app account, I basically can't do anything until I verify my identity like (spending/receiving bitcoin, getting the cash app debit card, increasing my sending/ receiving cash limit, etc). So I put in my legal name, date of birth, and full social security number. But after I took a very crystal clear picture of my passport id and a very crystal clear face picture of myself for photo id, cash app says (as shown in the screenshot) “couldn't verify your identity this may affect your ability to use some features in the app”. No matter what I do, I can't seem to fix this issue. I made sure all the information I put in was correct, and I even tried to make a new account only for the same exact issue to occur again.

My disability card was stolen and used to withdraw money ($2400) via Cash App. We called B of A and checked with them. The bank gave us names and the transactions made. Customer service would not even take down the names those transactions were made and asked us to contact the bank. The customer service is weak and not supportive, nor do they want to make the initiative to improve their service quality by preventing fraudulent transaction.

This company has not only taken my money but has also taken my piece of mind and now me and my child are homeless due to the fraud this company does. They robbed my bank of america account and refuse to pay me what is owed . In december 2022, i received a settlement in the amount of $29,576. I went to bank of america and deposted half into my checking account and half into my savings. Because i already had funds, i was wating for my bank of america card to come in, i linked my account to cash app and thats where it went all wrong, ive been tryng to dispute charges but because they have such a long process i have still been trying to get my money back,.

I have had cash app for a while and at the beginning I really enjoyed it. But now I have people sending me money. I am excepting it and then y’all cancel it due to my protection.. but what I don’t understand is that if I excepted it should be sent through because I am approving it that it’s OK. Now I have awesome money due to this fact and I would like some information on how we can get this fixed as soon as possible.

I lost my Cash App Cash Card, in December of 2022. And ever since then I have been in the process of attempting to get them to reissue it. I got this account for the most part to be able to send and receive money between my mother and a few close friends. I have not had but one issue to come up with this account that was reported, and it still remains unresolved to this point. This complaint is the rudeness and uncooperative customer support staff. They are willing to do most anything except listen to the issues, attempt to resolve them, and mostly refuse to transfer a phone call to a supervisor when requested. They were so against transferring me to a supervisor that it makes me question whether or not the cash app company themselves might be using my account for something fraudulent. I am completely confident that due to this complaint my account will be closed with no explanation, but I feel that I need to register it anyway.

They are holding up deposits and pending them and not responding to complaints. No customer service when you call, just recording. I am deleting the ap but something needs done to shut them down. They are nothing but scammers and getting worse at keeping your money for longer periods of time. Today my daughter sent me 25.00 at 2:20 PM and it’s been over an hour. This is not the first time. Use to be immediate transfer of funds and last time took 2 days. The sent me.70 for the inconvenience. I am on disability and I know it’s only a little amount to some but a lot to me when I have nothing.

My name is keishon Chappell and I didn't know that I couldn't change my cash app with the same number and different email

But when I changed everything back

I still had to verify my identity

I tried 27 times and this was from September 2 to the 10 I have 40.00

Sent to my card in the process my father has passed away I need my money

Can you please just transfer it to $war581

$keykey104

Keishon Chappell

104 st Andrews place apt 4b

I filed my 2022 taxes with cashapp because they did them for free. It ended up costing me $260. Not only did they do it wrong and I never got my refund, when I reached out to their customer service every single time I got an e mail from them saying "we are not tax experts...", then maybe they shouldn't be doing people's taxes! I had to go to my state and amend my return, Cashapp has no clue about taxes or customer service.

In June I was charged for a subscription to a company that I have no idea what it was. It’s called instacheckmate I called the company and they deactivated the account because it was not made money. Cash App refunded me and then they reversed it and they refused to give it back the company tonight refund me because it was considered a chargeback, and when they attempted to refund it was in dispute so it was unable to be refunded, so Cash App is awesome only responsible for that. They have denied my dispute 20 times without telling me why and my money is being held up and refunds have been given to them also it has nothing but fraud. The customer service is absolutely terrible. They know nothing about anything , I want my money back ASAP and they will not talk to me and I can’t get a hold of anybody

I have all the evidence against CASHAPP and its employees. CASHAPP has made fake transactions in my acct and stole the money. When trying to get help it is impossible with CASHAPPS support team. They are incompetent and deceiving. They hang up on you. Today spoke with someone in corporate support. I could not even get a word out she kept speaking over me because she knew I knew what they have been doing. She was supposed to email me her proof. It never came because she knows she was lying just to get me off the phone. 2 months down a rabbit hole trying to get my stolen money back from CASHAPP. CASHAPP stole my money. Anyone who reads this. Check your transaction history and anyone you know who uses CASHAPP let them be warned about CASHAPPS fake transactions. I’m ready to get the FBI involved due to CASHAPPS inability to resolve an issue that they have caused.

We have experienced an account being closed with no explanation. When calling "support" they told us it violated terms and conditions but could not say how. They also said they could not get into the account so no funds could be refunded. This is all coming from a third "support" rep. He informed us that if there is nothing further they can do for you they are instructed to disconnect the call. I stated that is not good customer service. He stated they are not customer service they are support so they don't have to have good customer service. he stated i would receive an email from a supervisor. I have yet to be contacted.

On July 21, 2023, I was scammed money was taken out of my cash app and its linked to my bank card. My phone was remotely hacked, and they took over $3620.00 and now cash app doesn't want to give me my money back. I did not authorize 15 transactions. Cash app transferred cash into bitcoins they were able to take picture of my state identification.

I'm 58 years old on a fixed income and my rent, bills, at a standstill. and I went to the precinct and put in a complaint waiting for officer to call with a complaint # to provide to my bank. In the meantime, I have been calling and chatting with cash app and refused to give me money back for I did not authorize these transactions. It is overwhelming and frustrating when everything has to be hold. It is very stressful every day numerous times trying to rectify this serious issue.

15 transactions were made. Please send my money immediately. I need an authentic person to make sure my money is bank account.

My name is Megan Maloyed. Sometime between June 23rd and June 29th Cashapp closed my account stating I violated their terms and services but would not provide me with what I had violated. After reading through their terms and services I did not do any of the things that would constitute a violation so I believe my account was closed in error. I asked for a support ticket to be put in and they said I would be contacted with why but that never happened. The real problem is that I had three returns in process for about $300 each. The first return tried to go through June 29th and Cash App rejected it. The company it is coming from can not change the refund method. It is the banking institution's obligation to get it to me one way or another for up to 3 months after an account is closed. I called Cash App and had the issue escalated. They said they would look into it and the next day they accepted the refund and I was able to transfer the money to my banking account. The second and third refunds tried to go through July 20 and July 21st again Cash App denied them so I called and asked for the same thing to be done as was done on the 30th so I can get my money. The representative put me on hold while she spoke with the billing department and after a while came back and told me there was nothing they can do for me and they will not accept the refund like they did last time. I tried to tell them it was illegal to do that and they would not listen. I have put in a complaint with the BBB. I will be contacting my lawyer for what legal action to take and the exact laws they are violating. I will be sending them a letter, I will be calling them every day, and I will be contacting them on every social media they have until this problem is resolved and they give me my money, tell me why my account was closed, and hopefully reopen my account. I had been a good customer and used them for almost all my purchased and this is inacceptable for them to do this and treat me this way.

My name is Lorenzo this afternoon I called YouTube TV about an error message telling me last payment didn't go thru. I called explaining I paid a week ago on July 6, 2023, $146.83, and I was charged twice $6.47 plus $10. The customer service rep directed me to install a team viewer quick support app where the CSR rep Ritu Plaza could monitor what I was doing and make any corrections on his end. followed by go my Cash App where I needed to go to the bitcoin section where I needed my I.D, verified. I kept having problems over and over again, so he instructed me to add a pin number. At that time someone from Cash App requested $435, so a declined it since I didn't know anyone name Tyler Goody. At the same moment $435 was taken immediately from my checking account. I immediately tried to stop it. I went to my credit union app where I saw $435 was taken. I called Cash App immediately they said nothing can be done. I called YouTube got no response, called google their customer service reps defended their coworker by saying that I put my personal information on social media.