US Bank

May 23, 2023, two checking accounts I had thru US Bank were closed. I was mailed the ending balance(s) to both accounts via cashiers check. June 1, 2023 I went to a US Bank Branch location in Phoenix, Arizona to make a deposit on a new account opened. More than a week passes for me to find out that US Bank had accepted an ACH deposit from the state of Arizona to the closed account without my authorization and also that the money was held for 7 days without any notice or communication to me. June 10, 2023, I randomly recieved the incoming deposit in to the new account established. Only to have the money deducted. I was informed that 3 active disputes opened in the previous account and because I did not return a dispute form (which I never received and was sent to the wrong address), the provisional credit given was reversed. US Bank reached into my new account and took the money. Although I have done my best to communicate with this bank, I have had no help in fixing this situation.

So, my granddaughter and her dad went to US Bank to open a checking account. They gave their drivers license and current info, but their mailing address didn't match their license address because they just moved to the area. The clerk opened the account and took their deposit. But, 3 days later, their account was frozen without any notice. They called the branch and were told that the bank was holding their money until they had proof of their new address. They were also told they couldn't withdraw any of their money.

I'm really confused about this whole situation. Why did the bank open the account if there was a problem with the address? And why did they take their money if they knew there was an issue? It doesn't make any sense to me. Plus, why weren't they notified if there was a problem? It seems like they're getting the royal runaround from the bank.

I'm also worried about whether the bank is going to pay any past due fees because they won't give them their money. I don't think they will, which is really unfair.

Honestly, I'm really disappointed in US Bank. They're not being very customer-friendly at all. No one seems to want to help my granddaughter and her dad get this resolved. All they keep saying is that the funds are frozen for several days until the corporate office does whatever they do.

I've been a US Bank customer for several years, but after this experience, I'm going to close all my accounts and move them to a different bank. I wouldn't recommend this bank to anyone.

Temp employee review:

I gotta say, my experience working as a temp for U.S. Bank was a total nightmare. They threw me into a desk with no training whatsoever, and the so-called trainer they stuck me next to didn't even speak English! I asked for someone else to help me out, but they just tossed me around like a rag doll. And then they had the nerve to say I was too slow, when I had zero training and no one to coach me. I tried to apply for some bank teller jobs with my experience, but they said I wasn't even good enough for that! Honestly, working at a bank is like being in a sweatshop - they treat you like a slave and fire you at the drop of a hat. And if one person doesn't like you, you're out the door. This all happened back in 2008, and they basically fired me because of my disability and lack of training. I should have sued them, but I didn't have the energy.

Customer review:

I've been a customer of U.S. Bank for a long time, and I gotta say, their customer service is pretty good for basic banking stuff. But anything beyond that is a total crapshoot. Most of the negative reviews I see are from people who tried to take advantage of the system, and then got burned when the rules and regulations came back to bite them. Honestly, I'd only recommend U.S. Bank for basic cash and check stuff. We tried getting a Visa card from them for a few years, but it ended up being too much of a hassle to maintain. We barely used it, but it was still dragging down our credit score. And when I tried to reapply for it years later, they said I wasn't eligible because my account balance was too low. So yeah, if you're looking for a bank that's good for the basics, U.S. Bank is fine. But don't expect anything beyond that.

So, let me tell you about my experience with US Bank. I witnessed an elderly man, who was clearly suffering from dementia, walk into the bank. He had already been to four other banks and was denied a loan for $80,000 by all of them. However, US Bank was able to approve the loan for him. He used a little over 20% of the loan to pay off his debt and took the remaining amount to his own bank to cash the check. Unfortunately, his bank refused to cash the check, claiming that they felt the man was being scammed. As a result, the money was returned to US Bank.

Sadly, the elderly man passed away within a year, leaving the 20% of the loan to be paid off by his children. It has been two years since his passing, and despite numerous attempts by his family and their lawyer to contact the bank to get the amount of loan payoff, no one has gotten back to them. To make matters worse, they were recently served with foreclosure on his home as a way to pay off the debt, which has now grown three times the original amount.

I can't help but wonder who gave this man the loan in the first place. He couldn't even remember his own name or address, yet US Bank loaned him $80,000. It's outrageous! And to make matters worse, US Bank continues to ignore countless attempts to contact them and pay off the loan. They have even put his house up for auction instead of accepting the original owed debt, which has been offered to them numerous times.

It's frustrating to see such greed from a bank. They don't seem to care about the well-being of their customers or their families. Now, the man's child, who is living in the home, is homeless because of US Bank's actions. It's just not right.

In conclusion, I would not recommend US Bank to anyone. They have shown a complete lack of compassion and empathy towards their customers and their families. It's a shame that a bank would prioritize profits over people.

I gotta say, my experience with U.S. Bank was not great. I mean, if I could give them negative stars, I totally would. The customer service reps were just not professional at all. Every time I called, I got a different answer, like they were making up the rules as they went along. It's like, come on, guys, get your act together.

So, here's what happened. I called them up on September 3 to check on my pay off statement, 'cause they had overcharged me on my PMI. The rep told me they'd generate a new statement factoring in my August payment, which I made on September 1, and it would be ready in 24 hours. They said they'd fax it to my new mortgage provider and email it to me. Cool, right? Nope.

I called back on September 4 'cause I hadn't gotten the email yet. The rep that day told me it was gonna take 72 hours to generate the statement, not 24. What the heck? That's not what the first rep told me. So, I called again on September 7 and asked for the statement to be emailed to me while I was on the phone. The rep sent it to me, but it was the same amount as before, plus they added an extra $20 for fax charges. When I asked about it, the rep said the August PMI payment wasn't factored in until mid-September, so the amounts were the same. But if that's the case, why didn't the first rep tell me that? I wouldn't have asked for the statement to be faxed again, and I wouldn't have had to pay extra for the same statement. It's just not right.

Honestly, I'm glad I'm done with U.S. Bank. I don't even know how much I'm gonna have to follow up to get my overcharged PMI payments refunded. They really need to keep better records of what each rep tells each customer, 'cause otherwise, there's no accountability. It's just a mess.

So, I had some problems with my bank account and my boss told me to get a payroll card from U.S Bank. It's just a temporary job, so I thought it would be a good idea. But it's been four weeks and I still haven't received my card or my money. I called customer service last week and they couldn't find my information. I was so stressed out because I thought I lost over $2,000 of my salary. Finally, they found my information and said the card was on its way and would arrive later that week. But it didn't come. I called back on Monday and they said it would be here on Wednesday. But it still didn't come. I called again at 5pm and they said they would call me back before 9pm. But they didn't. I waited for an hour on hold until a lady finally picked up. But she hung up on me right after I gave her my information. I called back and waited for 30 minutes, but they still couldn't find my information. I had to give them my social security number. It felt like a scam. They were so unprofessional and irresponsible. I even told them about the lady who hung up on me, but they didn't apologize or acknowledge it at all. They said the card should arrive next week, but I can't cancel it because it's already on its way. I've been working for four weeks with no pay. I need my money. They don't even have a way for me to access my funds in the meantime. They have no compassion at all.

This bank is not good. I spent so much time on the phone with them and they gave me the wrong information about disputes. They don't protect your money and they waste your time. I'm moving to Chase tomorrow at 9am. I thought Bank of America and Wells Fargo were bad, but they are just evil. This bank is plain stupid. A hotel charged me for a night for a room I had moved out of over a week before. Sonesta won't answer my messages, and they had kept my bank card on file and stole money from my card. My bank statement clearly shows that I had just paid for an apartment so why would I go back to a crappy hotel and stay there for the night when I just moved into a new place. US Bank apparently thinks I didn't check out because they were there and all Sonesta had to do was check a box saying yes. They don't bother to call me or look at my clear evidence of where I was living. They just take the money Sonesta stole from me and give it right back. Oh and then they wasted three months of my life promising me they could help me with ACH transactions that they couldn't because their idiot phone operators aren't trained to know what they are talking about. If you don't train your staff properly and it's your fault that your customer lost money by giving wrong information than you need to reimburse me US Bank. Stop sending me your stupid letters letting me know this information after it's too late now for me to do anything else about it. Taking my money out of your bank, and taking you to small claims court. Yes I will waste my time just to waste yours. NEVER AGAIN! Your agents are rude and clueless! ZERO STARS!

I've been a US Bank customer for a long time now, and I've always had a good experience with them. I have a credit card with them that has a pretty high limit of $25,000, but I never really use it that much. Recently, I received an offer in the mail for a new Altitude credit card with some really great benefits, so I decided to apply for it.

Now, I have really good credit and I always pay off my credit cards in full every month. I also have a pretty significant income, so I figured I would have no problem getting approved for the new card. Imagine my surprise when I got approved for a credit limit of only $500! I was pretty shocked, to say the least.

I called US Bank to see if there was anything they could do about it. I explained that I didn't need any more credit, and in fact, I would be happy to reduce the limit on my other card by the same amount as the new card. But they told me that they don't do that kind of thing. I even appealed for a credit line increase, but I got a letter a few days later saying that I already had the maximum credit available to me.

I was really frustrated by this point, so I called US Bank again. I spoke to a senior underwriter, but even they couldn't help me. They said that they needed to see six months of payment history before they could do anything. But I've been a US Bank customer for 45 years, and I've always had perfect credit! I've even been paying off my other US Bank credit card in full every month for years.

It's really frustrating to me that US Bank can't seem to solve this issue for me, no matter who I talk to. I even tried calling the corporate office, but they just sent me back to the wrong department. I don't understand why they would give a good customer like me such a low credit limit and then not be able to do anything about it. It's really disappointing.

I was really surprised to see that U.S. Bank has an A+ rating from the BBB. I mean, seriously, do they even care about customer service and honesty? I read through all the reviews and complaints, and it's clear that they don't. I had a terrible experience with them recently. They issued a check to the BMV instead of to me, and it took me five months and several phone calls to get it sorted out. I even had to file a complaint with the BBB to get them to take me seriously.

The worst part is that U.S. Bank refused to admit that they did anything wrong. They claimed that I had requested a change of address, but that's just not true. The address they sent the check to was in Indiana, where I've never even lived. And the original check was sent to the correct address in North Carolina. I don't understand how they could have made such a mistake, and they won't even try to explain it to me.

To make matters worse, they never once called me to discuss the issue. All I got were letters in the mail with excuses and "facts" that didn't make any sense. I gave them all the dates and times of my calls, but they didn't seem to care. They just want to sweep their mistakes under the rug and pretend like everything is fine.

It's clear to me that U.S. Bank doesn't care about their customers. They only care about their reputation, which is why they have an A+ rating from the BBB. But if you look at the actual reviews from customers, you'll see that they only have a one-star rating. I won't be trusting the BBB's ratings anymore, that's for sure.

I opened an account with US Bank on August 11th, 2022. However, my experience with this bank has been nothing but a nightmare. Two weeks after opening my account, $2,300 was taken out of my account through a cashier's check. The bank claimed it was a teller error, but I highly doubt that. Two more weeks later, two checks came through my account for $5,500 and $12,250, and I never ordered any checks during that time.

To make matters worse, my debit card was constantly being monitored for my transactions, so my card was put on hold until I called them to verify my transactions. This went on for at least a month, but they couldn't stop two checks from coming in online. It's been 90 days since then, and I still haven't received my $19,000. I can never get a hold of them, they never update me, and I constantly get different information with the same question. It's ridiculous and horrible.

I can't even find a word to express my deepest feelings for this bank other than they suck donkey balls! I had a debit card that I got initially, and while I was waiting for the real debit card to get in the mail, it was activated before I got it. This canceled out my temporary debit card, which caused so many problems. I can't wire any money, can't get any money out of my account, etc. I mean, I'm not a young person. I'm an older person who's had experience with different banks, and by far, US Bank is the worst.

I would never bank with these people ever again. I'm just still waiting for my money, and it's just...well, please save yourself the aggravation, the sadness, the depression, the lack of money, and go to Wells Fargo or something. They're way better. That's my $#*!ING review for this piece of $#*! bank that doesn't know anything about banking or money. And really, I'm sorry to say that that is the truth. I'm so sorry I didn't put my money in the $#*!ing safe and draw from that!

I gotta tell ya, if you're thinking about US Bank, you might wanna think again. I read some bad reviews, but I figured, how bad could it be? Well, let me tell ya, it's pretty bad. I signed up online 'cause the branch near me only takes appointments. But then there was all this red tape and my direct deposit didn't start right away. So my next paycheck was a physical check from a big national bank. But when I deposited it, it didn't show up in my account. I called customer service and they said they put a two week hold on it, but they didn't know why. They told me to call the local branch, but you can't talk to anyone there without an appointment, not even on the phone. So I made an appointment and waited all weekend (they're closed on Saturdays). But no one called me. So I sent an email and finally someone called me back. She was nice, but she said they hold all paper checks except for US Treasury checks. She couldn't help me, but she got her manager to call me after hours the next day. But the manager was a real piece of work. She didn't care at all about my situation. She said my paycheck was unlikely to clear and they wouldn't reimburse me for the overdraft fees caused by their hold. She didn't even pretend to care about the burden they were putting on me. This bank doesn't care about new customers. They have terrible service and sneaky policies. Do yourself a favor and go somewhere else for banking.

For some reason our account is tied to 2 user names etc. We were assured 5 years ago that this had been fixed. Today again I could not make an auto pay date change not could customer service help me. Larry and Paula Kurtz--paula.[protected]@gmail.com. Also I just tried to schedule an appointment at our local branch and that would not work. We have had our accounts with US Bank for over 50 years.

I have an investment account and decided to close out the account to pay on the purchase of a house. I started inquiring on how to have it transferred to my checking account early May 2023. On May 24, 2023 I asked for the transfer to my checking account which is also at US Bank. They said they would sell and transfer to another account and then it could be transferred to the checking account, which the process should take 4-5 business days. I called may 30 to follow up and was told to wait a day or two. June 1 they said it should be transferred June 2. The money appeared and then disappeared twice. Now the investment category is completely gone. It had shown the $$ as an ACH transfer and another called bank sweep. Now that information is also gone from my account. Yesterday, said it would be today. Today they now say it will be tomorrow. One person said it was a glitch and another said it was sent to an invalid checking account. This is causing undue stress; I've had 2 strokes and feel like I'm having another. The closing on the house is next week.

The very first complaint I read on this site about US Bank was exactly the same as my complaint.

Here are my specifics: Based on a promotion that I received in the US Mail, I made an appointment with my local US Bank branch to take advantage of the promotion.

I opened a business checking account on February 15, 2023 with $3,100 dollars. The promotion stated that a $3,000 balance had to be maintained in the account for 60 days and that within 45 days after that, US bank would deposit the $500 promotion for opening the account. The $3,100 has been reduced to $3086.02 at the time of writing this complaint (May 25, 2023) because of monthly service charges which were not revealed to me when the account was opened. I have waited for almost 45 days for the promotional deposit to be made, but it hasn't happened yet. I spoke with Tamara.[protected]@USbank.com who assured me that everything in the account looked OK and that I should be getting the $500 anytime now.

Since I haven't seen the $500 deposit in the new account, nor heard anything back from US Bank, I decided to google for more information and am now filing a complaint with your company to assist me in getting this resolved.

Just like the other person stated, I am getting an uneasy feeling that the US Bank is not processing this promotion in a timely manner, leading to suspicions of Fraud or Scam.

I opened account 3/7/2023 with $3,100.00, followed by online account set up
I was told that in 60 days a $500 promotion would be added.
I was also told and reassured that there would be no fees with this account!
The promotion was not deposited as stated in contract.
A fee was charged after banker assured me that there would be no fees for my account.
On 5-23/2023, I spoke to a bank representative on the phone and she refused to credit my account with the erroneous fee and stated that it takes 60 days to deposit the $500.
I am suspicious of fraud and would like this resolved asap.
Thank you.
[protected]@yahoo.com

Since my auto lease was offered to me by my local Jeep dealership in San Angelo, Texas, I was told that US Bank passes the new for 2023 Inflation Reduction Act $7500 Plug-in Hybrid Electric Vehicle (PHEV) tax credit to its leasees. After signing the contract, I forgot to look at the line items of my lease contract and was shocked to NOT see the $7500 in the residual line, where my dealer's Finance Manager, Coy, advised me where it should be. I immediately called US Bank's leasing department asking for clarification and of course, proof in writing that the $7500 in indeed within the residual value line. I have been given the run-around for three weeks now. I have asked for supervisors and even spoke to the "dealer" option in their call tree. No one, and I mean no one, has any domain expertise in leasing, which is shockingly frustrating, as one can imagine. How can a leasing department of a publicly traded firm not know almost anything about how their leases work and when coupled with ZERO expertise in the $7500 tax credits for the new legislation, it is a recipe for me hating my decision to ever do business with this bank. I feel like I have been misled by this bank, and possible fraud is occurring here. US Bank is telling its dealership network one thing, but when pressed to prove it in writing by a consumer, one runs into a brick wall of finance opinions and inane obfuscations. I am at a complete loss as to what to do now, since US Bank and its leasing department has been no help and additionally, keeps offering misinformation, such as telling me to ask my CPA for any new state tax credits instead. Their lacking of basic PHEV/EV tax credits is ludicrous since they are telling its dealership network something totally different. Pleas help me.

I am writing for a resolution to my complaint. I have been struggling with USBANK. In December of 2022 I received a default letter for a HELOC loan that was in my ex husbands name he was the only one on the promissory note. However in March of 2022 USBANK filed a lien against my home as a result of this default for a loan I did not know remained open and was attached to my property. On your website there are instructions for uploading and providing documents for asserting and being recognized as the successor in interest due to divorce and I have provided USBank my divorce decree, my Certificate of Title number 81133 and a Summary of Real Estate Disposition Judgement. On March 31, 2023 a payment was made through your portal for the HOMEHELPMN program and you received $37,006.82 on my behalf to stop my home from going into foreclosure. USBank will not upload my documents so I can get statements and other documents and information to keep this loan current and to have a record of the status and transactions.

Worst customer experience I've had in years! I drive out of town to the nearest branch Delphos OH, and there was one manager, one teller and one customer. The teller had me come to his window, right beside the manager, and I explained I wanted to open a $235,000 CD. He said he wasn't sure he could do it but asked if I could wait for the mgr who was still just talking away with the other customer who happened to be a friend of hers. I went over and sat in a chair in full view of the manager and sat there for about 10 minutes and kept looking for help but the manager was too busy gabbing with her friend (I could hear a lot of the conversation because the lobby is about 900 sq ft and it was not about banking business! The teller could see I was getting upset and that the manager was in no hurry to help me so he came over and said he would try and help but after a few minutes we decided he couldn't. The manager is still gabbing away and he said he signaled the manager but after several more minutes it was obvious she was in no hurry so I got up and in a loud voice I stated I was trying to open a $200,000 CD and needed her help. The customer hurried up and left but by that time it was obvious I had wasted my time, was too upset to want to open an acct at this place so I walked out. Little did she know there was a lot more money available for me to work with and invest $ and I had chose this place with the recommendation of my best friend who banks with US in another city. What a total waste of time!

I have setup an external bill payment to be sent two days before the min. payment date. On April 19th 2023 I got two emails from US Bank saying that the payment that was sent to the external account will be reversed since they were not able to pull the money from my US Bank checking account. So, I called the billing department and I was told that since I setup the payment with the wrong account number it will be reversed. I called the external bank and they told me the payment was processed and it went to the correct account number. The next day I called US Bank again, and after looking into details the agent told me that somehow your closed savings was showing as the primary so that could be the reason the billing department was not able to pull the money. She told me that she added the notes on my account and also gave me a case number for reference. Since the billing department was closed she asked me to call early morning next day and the agent should be able to resolve it. The next day morning April 20th, when I called US Bank I was told that there is no notes on my account or they cannot find the case number, then I thought there is no point in talking to customer service and wasting my time. After being a US Bank customer for more than 20 years I felt really bad with the treatment I got. This is not good for US Bank.

On March 27, 2023 I used the ATM at your branch inside a Meijers grocery store at 6550 Harrison Ave, Cincinnati, OH 45247. I attempted to withdraw $200.00 from our joint checking account. After entering my request, the ATM dispensed $180.00, $20 short of my request. After counting this money several times, and checking my checking account information on my phone, to verify that $200 had indeed been withdrawn from our checking account, I walked ten feet over to your teller Malik Johnson. I explained to Mr. Johnson that the ATM shorted me $20. Mr. Johnson was very sympathetic and offered to file a dispute over the missing $20. Which he did, and our account was credited a temporary credit of $20 while the transaction was investigated.

Yesterday, we received a letter advising us that our claim that we had been shorted $20 was denied, stating "that no errors occurred with your transaction, therefore we have denied your claim".

I hardly know where to start in telling you how irate I was when I first read you letter. You were accusing me of attempting to steal $20 from your bank, telling me that you had absolute proof that my claim was false. My first thought was to simply close all of our accounts with you bank and take our business to another bank. Rethinking my options, we decided that we were very happy with your employees at this branch and the expense and inconvenience would cost more than the contested $20.

As to your claim that your ATM doesn't make mistakes: About 18 months ago I used the same ATM to withdraw cash. I think I requested $100, but the ATM dispensed 4 $20 bills and 1 $100 bill. This was early in the morning, and with no branch employees on duty. I spoke to the Meijer manager on duty and explained what had transpired. I gave him the $100 bill and he gave me a $20 bill.

So, we will continue to use your bank, however, instead of withdrawing cash from your ATM, we will use a teller to withdraw cash. This as self protection, because if your ATM ever shorted me again, I'm pretty sure that my reaction would cause your employees to call the police.