US Bank

Its pretty bad that in order to finally get a real person you have to lie and say your card has been stolen. We can start with that. I don't get a whole lot of child support. Maybe 17 dollars a year (Dead beat dad). I had had $4.65 left on the card and I was waiting a whole year for that next $17 so that I had enough to actually buy something. Considering most places wont even let you use a card unless your doing at least a $10 purchase. So I get a notice they have taken my $4.65 over the last couple of months for inactivity fees. Now how can I use the card when I don't get any money on it?
So I decided to call them and find out what was going on. After an hour on the phone and still not finding a real person, I pushed option one for lost or stolen card and got someone. After listening to a recording telling me "this call will be recorded and if at any point you raise your voice, are rude, cuss or conduct yourself in anyway but a calm manner, the call will be automatically disconnected" I got to talk to someone. And was reminded twice to conduct myself in a calm manner because I slightly raised my voice. Generally when costumers are calling they are upset about something. They are suppose to deal with that problem. Not hang up on the customer the second they get upset. But I bet they don't get many complaints, at least when the customers can actually find a person to talk to.

Theft...how do you sleep at night knowing you stole from and honest man! I will let the world know that US Bank and its employees are common thieves! This is how you make their millions.

I would like to thank US Bank for STEALING my $63.60 payment from me. I paid my AT&T phone bill in good faith and had to report to you jerks that a $52.95 charge was not valid. In this process you decided that my AT&T payment was fraud and decided to take it as well. I sent you a faxed letter telling you this was a valid charge; you jerks proceeded to take the money back anyway causing my phone to be disconnected. Now you tell me it was paid to AT&T, and they deny it being paid since you STOLE from them as well. Then a lovely supervisors said it was legitimate and the money was US Banks "SIR WE DON"T MAKE MISTAKES"...

YOU ARE COMMON THIEVES!

It so nice to know that you have stolen twice from me, so this is how you make your millions...STEALING from common people. I'm sure some little girl or guy is going to send me an e-mail stating you aren't thieves it everything is on the up and up? Because you don't have the stones to call the person or face them straight up...

I opened a bank account with US bank in August of 2011. In January of 2012 I noticed that there has been unauthorized charges on my business checking account. Called the Fraud Deartment for US bank, filed a cliamed, they processed and approved the claim. They credited the money to my account and shortly after, without any notice or warning, they stopped all the activies for the account and took the money in there and put me negative $2200, then closed the account and reported me to Chexsystems. Their explanation was that under section E, the bank is not reponsible for any unauthorized charges for business account.
I like to know if the bank is not responsible under section E for unauthorized charges on business accounts, then:
a: Why they took my claim to begin with, if under section E the bank is not responsible when the fraud happens on a business account?
b Why they process the claim and promised provisional credit if under secion E the bank is not responsible if fraud happens on a business account?
c: Why they deposited the money into my account as provisional credit if under secion E the bank is not responsible if fraud happens on a business account?
d: Why they froze my account without any notice or warning to me and then took the money which was in it and made me negative $2200?
d: And why they reported me to Chexsystem when they are completely aware of their own wrong approached to my situation?
Do not do any banking with US bank. I should have research on their services before opening an account with them. I am hoping that customers with similar issue to contact me because if we have enough people, we can take legal action.

I have a car loan with US Bank. The title was in my husband's name but I have been making the monthly pmts for the past two years(on time)> I decided to have a new loan to be able to have the title in my name. Got the new loan thru US Bank with a very hight interest rate--- in January, I called and told them I could not pay the payment because I had other expenses that I needed to pay. "NO problem" he said if I would pay Feb and March 1, 5 more pmts, then I would be ok. When I made the first 328.00 pmt the phone never stopped ringing and harassing me. I explained what I was told and they would not believe me. They sent me a bill for over 600.00 to pay immediately. I called and called but they turned it over to collections. By this time I was mad as can be. I am a lady almost 80 yrs old and not used to being treated like a criminal. The phone calls every 20min all day long til almost 9pm were gettting too much. I called them again and explained, I just made the second 328.00 for March and still get phone calls that now I owe penalties. I am sick of these people and the phone calls still continue all day long until 9pm. DO NOT DO BUSINESS WITH US BANK THEY TREAT YOU LIKE A CRIMINAL----I JUST HUNG UP ON A US BANK REP

I consistently pay 2-3 weeks ahead of time on my us bank credit card and us bank mortgage. I also have 2 checking accounts and a savings account.in feb 2012 my visa minimum payment went up a little and I did not notice because I have gone along with their requests to drop paper statements. My bad. My regular automatic $300 monthly payment came up one dollar short and instead of notifying this long-time loyal customer, us bank decided it was good customer relations to charge me $25 for the missing $1. They are no doubt correct that this is allowed in the fine-print but maybe someone at u. S. Bank will notice that this is not the way to keep customers. A very polite customer service agent sympathized but could not / did not offer to waive the 25 bucks. Instead he advised me to pay the one buck to avoid collection calls. Obviously, I did. Hope their execs enjoyed their bonuses that came from our tarp money. "all of us serving you" it says on my card. Humbug!

Two employees at the Seattle, WA White Center US Bank branch have brought disgrace to the already disliked bank that has had a chronic issue of having terrible customer service, nonexistent in my case.

On July 12, 2011, I decided to go to my US Bank branch (located in Seattle, WA in White Center) to cash a few checks and pay my monthly home mortgage. I walked up to a teller and her unpleasant aura immediately overwhelmed me. She obnoxiously told me that there was a fee of $5 if I wanted to pay my home mortgage without a US Bank account. I was extremely surprised since I had never been asked to pay this fee. I then simply asked her if it was possible to waive the fee this time and then let me make an account later that week. It was a simple yes or no question. She then rudely said NO and, I kid you not, THREW my ID card and my cash at me. How dare she have the audacity to throw anything at me. I gave her a piece of my mind and then left in a fury.

On July 14, 2001, I woke up and realized that there were too many employees out there that have forgotten the term "customer satisfaction." I then decided to go back to that wretched branch and file a complaint on the rude employee. Somebody had to do something to make sure that other innocent customers didn't have to deal with whatever she was diagnosed with. I walked into the bank and asked to speak to someone with authority. I was then led to a woman named Paulette, who turned out to be the worst nightmare. As I retold her of my experience and of my plans on filing a complaint, she had a belittling stare and looked as if she didn't believe a single word I was saying. She then made unhelpful comments and said something along the lines of defending her employee in the given situation. As if that wasn't bad enough, she began interrogating me and arguing with me about who was at fault. Honestly, all she had to do was take her lazy bottom to a security camera tape of that day and the truth would be clear as glass. But like all uneducated employees that know nothing of customer service, she argued and made it seem like I was the one throwing things and giving attitude. And all throughout my talk with her, never once did she give me anything to write my complaint.

They say that employees represent the company, whether it be good or bad. In this case, the White Center US Bank branch is a representation of true failure. Already lacking in exterior, the bank is also infested with demeaning employees that in no way show understanding of customer satisfaction. How dare US Bank even mention that it was voted best for customer satisfaction. In the end, I had to resort to calling US Bank's toll free number for customer service and filing a complaint on both of the rude employees. I truly hope that my point gets across. As a customer, I am the one giving you business. And because I give you business, you should treat me with respect. End of discussion. US Bank, you have failed me with your lack of care in hiring employees.

After I moved to another state and after my ssi direct deposit started coming at my new bank... I wrote my bank branch and explained that I had moved. I gave account info and went above & beyond to prove who I was and requested that my account be closed! They called and said they cannot close my account that I must go in personally to a us bank to close my account! This is just plain wrong! the town I moved to doesn't even have a us bank... I would have to go a long distance to get to one being new here and suffering disabilities I feel they are asking too much of me. I never would have opened a us bank account in the 1st place if I knew they refused to close bank accounts via mail request. I am being held hostage by us bank! They are forcing me to pay monthly fees for a bank account that is totally obsolete... They are providing a disservice to me! How is that ethical or moral? To force me to maintain a bank account with them & pay fees when I have no use whatsoever with that account they are getting money from me for nothing. Can anyone spell highway robbery? Are they that desperate and greedy.

We are very experienced lessee's of cars. I do not think it is an exaggeration to say that US Bancorp is the worst company to interact with on car lease turnins in the country! Most leased cars coming off lease today have significant positive equity values relative to their residuals. US Bancorp did everything possible to try to capture that value for themselves instead of the consumer. Just call Carmax and ask them what one bank (large or small) will not work with them to facilitate a typical direct transfer- The answer is US Bancorp. Our local dealer, where we first bought the car, had the same complaint when we tried to see if it was just a Carmax thing. The amazing thing is that dealer was the one who encouraged us to go with USBC originally. To keep the equity value for ourselves, we ended up having to first purchase the car from USB ( a process that took several weeks even though we paid extra to do everything via Fed. Express) in order to resell it to Carmax. As a result, we had to pay $1, 500 in extra sales taxes and the value of the car went down $700 because they took so long. Avoid them at all cost!

Was recommended to Melvin R. Blann the fourth because he had won multiple five-star awards in a row, featured in Milwaukee Magazine. Unfortunately talking to him he seemed rude and not knowledgeable about basic subjects. It was strange, but further research revealed he had paid for his awards. Looking on their website, some of their other advisors do it too.

Where I found out about the scam:

http://www.thefinancialcoach.com/5-star-wealth-advisor-award-truth-or-scam

Is it legal to charge an overdraft fee on a check when it clears and there is money available to cover it?!?!?! I think they are saying that there wouldn't have been sufficient funds by the date on the check, but I knew I had a deposit coming in, as it did, and there was money there when the check cleared. What kind of BS is that?!?!?! So if I didn't have overdraft protection would they have returned the checks with sufficient funds available to pay them?

My home is in foreclosure and US Bank will not help me. I have a family of four and got behind on my payments. Their debt collection methods are not conducive to working things out. They started foreclosure proceedings and although I filled out modification forms, they embark on a series of lies and misinformation that leaves us so confused. I don't know what the outcome will be but no wonder they have sooo many foreclosures. They don't work with people. Don't give them business.

I originally signed up for a totally free over 50 checking acount with them, when I moved I did not close it imediately as I had it connected to some online payments.

Well, they got my address change and I recieved one statement and started recieving regular advertisements from them (at least 2 a month) but for months they failed sending out statements. This did not worry me as I keep a good track of my deposits and withdrwawls, and had totally free checking. I discovered that they had stopped sending out statements to the correct address(they had no trouble with advertisements), as a rouse to cover the fact that they were charging me $9 a month maintenance fee now. Additionally, the charged me $5 for each statement they sent to the wrong address -- their advetisements still coming fine.

They claiming they notified me while charging me for the returning mailings of statements.

The US Bank is totally disreputable in my opinion. Avoid -- this will no doubt be one of the first banks to try to steal your money when another crisis occurs

Read more: http://www.rateitall.com/rc-8434815.aspx#ixzz1h14IqNBU

I applied for and received a "1-2-3-Rewards Mastercard". The interest rate was to be 13.99, 18.99 or 23.99%, based on "CREDITWORTHINESS". I have a credit score of 820, and I have never paid a bill late or written a bad check. My home is paid for and I have worked for the same co. for 23 years. I also keep a large amt. of cash in a checking acct. at US bank, for which I receive no interest. I have had this same checking acct at this bank for over 30 years and put up with it going through mergers and name changes. When I questioned why I did not receive the lowest interest rate, I was put on hold, transferred 3 times and basically told that I got the rate I deserved. No one could tell me what the criteria was or put me through to their underwriting dept. THAT is all a secret, apparently. Is this false advertising? YES. Is this a lack of appreciation for their customers? YES. I am moving my cash elsewhere. Does US Bank believe in ethical behavior? NO.

During my modification, USbank customer service had the most unprofessional employees that are there to make your modification the worst experience you will ever have, they will not return any phone calls, never know the answer to your questions, you are not able to speak to any other dept's you are forced to speak to customer service. they told me my modification was denied when i was approved, they have hung up on me, left me on hold for a long period of time, no one ever has the same answer, if there is one. very very rude and unprofessional...

In my opinion, it would be a sin if I didn't post information relating to a recent employment experience my wife had with US Bank. Specifically their Student Lending Group, specifically the mindless management team responsible for unethical employee relations. While there are many reasons to post help here for others, I will focus primarily on 2 key points. First, a lot of people don't realize how damaging workplace bullying can be to an employee. Damage so deep that physical health, mental health and effects on family members of bullied employee has devastating outcomes. This is becoming "ok" in today's workplace, and in most cases you can do absolutely nothing about it. Either go to HR and commit career suicide, or simply quit. Neither option is fun when you are a dedicated, extremely talented employee needing assistance to deal with workplace bullying. My wife, a very successful professional fell victim to such acts. Her manager at US Bank is an incompetent fool. I will refer to him as "idget". I'll get to that later. Idget was intimidated by my wife, and made it a full time effort to make her life miserable. Deprived her of resources, very critical of her work, micro managed everything she did. Think of the worst manager you have worked for, add to that the sensation of 10 simultaneous root canals you will get = idget. I know that no employee is perfect etc, etc. However this is so bad it needs to be aired in an effort to help those great employees still working for idget. The effects of idget caused a tremendous amount of stress resulting in hair loss, extreme anxiety. What? Someone can have that effect on you? YES. My wife was always energetic and very driven. I sadly watched this crumble right before my own eyes. She was miserable. Now to my second point. Idget is named for a reason. Exactly what he is. I have never experienced someone who is paid at such a high level be unbelievably stupid. Not just "I made a bad decision" stupid, more like "I can't tie my shoes please help me" stupid. Idget puts the meaning in the phrase"you don't have a clue". Idget is not capable of doing anything productive in any area. All of idgets employees are at a senior manager level, yet idget cannot communicate anything in his job without someone doing it for him. I really don't know how to describe this, because it's borderline mental ###ation. You really have to experience this to understand the true meaning of this. I make some bad calls, we all do. Idget communicates, at best, with a 3 year old equivalent skill set. All employees are aware, even vendors. That tells me his boss, and others within the organization are aware too. Idget has a godfather who takes cares of him though. His boss. Maybe a few elementary grades above him though. A joke as well. To all employees or professionals seeking an opportunity within this group please don't do it. It isn't worth the money at all, and the experience can cause serious problems in your life. It's a shame a company with such talent isn't more employee focused in this group. Just stay away is my advice. US Bank is great employer, and I am confident the rest of the organization has stellar employee engagement scores. I'm also confident within time idget will be without a job. But the interesting thing is, he doesn't even know he has one and that should describe how pitiful this individual is. He is married with children, and my heart goes out to these brave people as well.

Alright every bank seems to do this, but I got this unsolicited call from a telemarketer calling on behalf of US Bank and he's telling me that he just wants to send me some insurance plan information. That's it. He goes through this long speech. He kept "smoothing over" this notion that there's essentially no obligation, but the part that I caught (that most people would miss) is when he slipped in a line about "if it's something you're not interested just call us to let us know". I specifically asked him if there was no obligation. He said "no". Well stop the presses @ss h0le! If I have to call to cancel then I'm OBLIGATED to call to cancel! There IS AN OBLIGATION you liars! I hate this deception and I'm sure the banks approve of this deception. No wonder everyone is angry with banks these days.

Lease turn. at the end of your lease you will most likely be contacted for a voluntary pre turn in inspection. * do not agree* these people are contracted by the banks to find or make up problems with your vehical. the more they make up. your going to pay. here is what happens : they will come to your work "so it's more convienant for you". the reality is you don't have time pay attention to what they are writting down and before you know it you have a sheet in front of you with charges that you ultimately will pay or end up with a mark on your credit rating.
Here is my story
they put down paint chip (smaller than 1/8 inch) 31.50each.
they charged me for a new wheel. picture attached. look at the 12 o'clock spot very very small scratches. * $ 1034.24* check payable to us bank
These people or they as I refered to are adesa co. they are contracted by the banks to find problems so the bank can profit from normal wear and tear to your vehical.
If your an attorney looking for a class action suit. call me up i'm in.