US Bank

There have already been complaints filed by me against Branch Manager of the Northlake, IL US Bank, Josh Mick. I was advised by corporate to stay away from him, and not use that branch any more. On September 2nd, when we got our DD of SS & my disability, we were having issues that caused us to go to that branch. I want to leave US BANK totally, but my husband, who is being evaluated for possible dementia/alz., refuses to leave. Being that I am physically disabled, and also the trustee for our mentally handicapped 42 year old son, it would make it much more difficult to be at different banks, as we have to transfer funds from one account to another, in order to pay bills, so at this time, I am unable to change. In the past, Josh has been very helpful, as we had a family member who was stealing from our accounts, causing our accounts to be overdrawn. We did not press charges, and covered the shortages, but Josh would reverse overdraft fees, even more than the company allowed. BUT, in July of this year, there was actual REAL fraud committed on my account, as well as a deposit into my husband's account from the fraud dept, that we were leary about. I called a personal banker at he Northlake Branch to verify if this deposit was for real. She gave me the number for the fraud dept, who connected me to another place, which I have since been told did not exist. The guy I talked to in the dept that "does not exist", informed me that there is a ring of Identity Thieves working the area, and that any and ALL fraud needed to be reported, as they still did not know how they were doing it. Since then, I had reported PayPal fraud on my account on July 1st. I was told that my debit card was deactivated, but it was NOT. I had to go into my local branch, and Josh issued me a temporary debit card. More fraud occurred after that, which I also reported, and told people in the fraud dept the info I had received about ring of thieves. I was called a liar by several, including Josh Mick, screamed at over the phone by him, told by him that he never wanted to see or talk to me again, and that he was hanging up to take care of REAL customers! All of this was included in my initial complaint. Yesterday, he was there when we went into the branch. I told my husband that I wanted a formal apology from him, but my husband came back and said that Josh said he has been doing this job for 20 years, has never, and will never apologize to ANY customer! I wrote a note, explaining about my husband's health, and that after Josh's rudeness, felt I deserved an apology. The personal banker that was taking care of me gave it to him to read. My husband went out to the car, and I stopped by Josh's office, asking if he would apologize. He refused, and told me that if I did not leave, he would call the Northlake Police and file charges against me! In my opinion, this man shouldn't be a bagger at a grocery store! He is horrible, rude and obnoxious. This just makes me want to leave US Bank even more, as you allow people like this to hold this type of job. His prior discipline was left up to the discretion of his Regional Manager, who also needs a reality check. I told Josh I was going to report him, and he told me to go ahead, and even gave me my note back, which I still have. THIS GUY NEEDS TO GO! And, I am also reporting this to the BBB, since US bank doesn't seem to mind having employees like this working for them! You should also know that there is a current investigation underway against my husband and two grown children for "Cruel & Unusual Punishment" aimed at me. It is being conducted by Leyden Mental Health, in Franklin Park, as well as The Dept of Aging. My family has told and posted on FB, that I am crazy and out of control, and tried to have me committed. It has backfired on them, and they are about to be court ordered to do what is requested, or must get out of my home! Thank you, Linda Drake [protected] cell

I reported a fraudulent charge to my account on 5/6, 2015 for $1, 199 for "Tech Support". I discovered this fraudulent transaction when preparing my 2016 tax return. I never authorized this charge to my account.

I have reported this transaction to US Bank Customer Service twice, and I never received a status report on this item. More recently, I was left a phone message, saying there is no record of my report of this charge. I would like a response now about the status of this transaction. I will take this to the next level and involve legal counsel if needed.

Thank you.

Mark Geoffrey
#[protected]
[protected]

"Hey,
We are a web-development company. We don't have you on our clients list. You bought Tech Support Plan or similar ? We have been getting a lot of calls regarding same.

On Thursday 7 April 2016, wrote:

Name: Mark Geoffrey
Email address: [protected]@comcast.net
Services: other
Budget: $1, 199.00
Time Frame: 5/11/2015
Mode of Payment: Credit card
Requirements: I have made several attempts to contact you, but always get tape message. I also leave a message for you to return my call, but haven't received a callback. I HAVE A VERY BIG Problem. While reviewing my credit card bills, I noticed a charge on 5/11 from your company for $1, 199.00, along with the phone # [protected]. If I don't hear from you with an explanation, I will assume it is a fraudulent charge, and aggressively begin legal action immediately. Please respond to this note note asap. Mark Geoffrey [protected]@comcast.net.

My mother had purchased several gift cards for me. On the back of the card, apparently is a disclaimer that the bank can steal your money that you paid for to use as a gift card. Gift cards are just that - money to be given for a gift that you already gave the funds to the bank to buy and give a gift card to someone. Why would anyone have the right to deduct money from it.

Now we aren't using a bank and they got the money for the card when purchased... no account fees' no maintenance, just a card with the gift money on it.

So, the tiny and I mean tiny print on the back states that this bank states that they will take out money each month not used. so by the time you use it, there's nothing on the card. My mother paid for the card, and the bank kept it ALL - ( and remember when purchased it comes in side a cover so you can't even see the back)

so, actually consumers are simply purchasing VISA gift cards, and donating all money to a bank - no person will ever use it.

She purchases them and then hands to those of us, when she forgets a present. Gosh I'd hate to think what monies she's paid cards for - that no one has benefited from.

I think this type of Gift Card is fraudulent pure fraud

I try to call the number on the card - it's invalid
I try to contact anyone at US Bank, Nothing
I put in the gift card number - it's invalid.

How many people has this been done to? Please please help me.

I would like a response and would like this to stop so others do not get hurt.

Chris Grochola, a loan officer with usbank who handle my mortgage loan, prepare the loan package without asking me how much I'm going to put as down payment and for how many years term. He went ahead and did a 10% down for 30yrs and sent it to me. I called him after l looked at it and told him that I'm going to put down 20%. As time went by I kept emailing and calling him is there anything I can do on my part but no response. The realtor finally contact him about it and he said he's waiting for me to provide documents. He lied to the realtor saying I didn't want provide documents to him, only if I can do that then he can move on to the next step. I gathered the documents he requested and took it to USBank at 11th St in Rockford IL to send it to him. I called him to make sure he got it, he said he did not see it. I called the bank, they said they sent it already but will send it again. I called him again, he said he received too many mails and he didn't check his mails. Then I received a receipt in the mail showing my uncle, my co-signer's credit card was charged without his authorized for the property appraisal, a usbank card which my uncle didn't even know that it existed. Again, time passed by with no contact or any advised of what's going on. The realtor messaged Chris several times if there's anything he needs to let me know. Finally he responded that he needed homeowner's insurance. I got it and sent it, the agent also sent it. Again, times passed and he lied again that they didn't have it. I call the Insurance agent to send it again and he did again. The realtor contacted Chris that it's urgent, we're running out of time. Chris lied to me and the realtor that Chris contacted the agent 6 times a day but the agent would not send it. I called the insurance agent again to confirm if he did. The agent emailed Chris that he did send it, for Chris to call the agent about Chris contacted the agent 6 times a day. Finally Chris apologized to the agent for the confusion. My file was turned over to Adriana, Chris failed to let her know that we're almost run out time on our extension already. Adriana informed me that we need an extension didn't realize it's going to be our second extension. Anyway, I'm tired of writing but USbank need to wake up from zombie mode and stop lying and screwing people, turning a simple and quick loan into 2months time still dragging on with too many blaming and lying in the process is not funny

On march 3rd, 2016 I attempted to get gas at circle k. I attempted to get gas at the pump and the screen repeatedly read “card rejected “, “please see attendant”. I did not pump any gas and I immediately went into the store to process the transaction at the register and my card was declined several times. I realized that the pump had taken the authorization hold even though it did not allow me to pump any gas. I called the bank and was told to wait 3 days for the transaction to finalize. After 3 days, I called the gas station and us bank and was told it is actually 3 business days. So I called again and was told I could only dispute the transaction after the 3rd business day. So I called this morning, 6 days after my transaction to get resolution and was sought with no resolution. Your company still refuses to lift the authorization hold even though there was no transaction. The final transaction was $0.00 so there is nothing for the gas station to finalize at this point your bank is unjustly holding my funds.

The customer services reps were very rude, one said "if you don't like this card then you should go get a real debit or credit card not a prepaid" I exclaimed to that person I was on unemployment, and now have zero income and I can barely afford to pay my bills. I very much did not appreciate him putting salt in my wounds considering my situation and insinuate that I can't get a "real" debit/credit card. Another kept rudely interrupting me and saying sir have I answered all your questions I have to get back to work. While I was in the middle of talking several times. If all my questions and concerns were answered I don't think I would be asking more.

If this was an isolated incident and I was the only one affected then this would still be ridiculous but its not. Many people are in this same situation getting wrongfully pushed around by this big bank.

I am going to be speaking with a free lawyer and see if we can reach out to these other customers and try and get this procedure changed or rectified. This may be a class action lawsuit if many other people are having their money wrongfully held. I also know that bank of america got a class action lawsuit for prioritizing bigger transactions so that smaller ones don't go through. Since my money has been tied up in limbo I have had this happen several times and none of my other transactions are going through because they are holding the money. I also found a way to fax over the information to them but I still don't have my money, and even when and if I get my money back I still want to research this further because my rights and thousands of other americans rights may have been violated.

I want to make sure this isn't happening to all the low income americans on ssi, disability, and unemployment. They are holding peoples money for absolutely no reason. Then when you call in to figure out whats going on you get belittled and degraded by the customer service reps for being on these financial programs in the first place. I want my money back, and a response directly from the bank and somebody that's not just working at a call center. I also need to make sure people aren't getting their money wrongfully held like I am. I found several (20+) people complaining of the same exact thing online.

My Mortgage was sold to US bank years ago. (I did not pick them). Last January, my mortgage was paid in full. I waited several months and called to see when they would release my deed. Was told I owed $10, 000 plus in previously unreported and certainly unusual fees. I had to get a lawyer. The lawyer (and I) sent in all relative paperwork proving payoff. The lawyer also sent US Bank a "cease and desist" letter which US Bank ignored. They have called sixty to seventy times A WEEK even after being legally instructed to stop all collection attempts. When I answered a call from them, the rep hung up on me, which was not only annoying but confusing as well since I assumed she was calling for a reason. The upshot is that we are now suing for contempt of court stemming from those "cease and desist" letters. We also have to go to court to fight for our deed. Please save yourself heartache and stay away from US Bank.

Scammers, liars, thieves... I've been trying to work to recover my lost prepaid mastercard which was given to me as a gift. I've asked for a manager to call me and they are ignoring me. I've tried reaching them for over a week, they have all my info including a copy of my driver's license and all I have asked for them to do is have a manager call me but they are playing games with me. They said they "tried contacting me and I do not have voicemail set up" which is a lie and is bs. Their customer service is terrible. I have $100 on a prepaid mastercard that is lost and they will not work with me to issue a new card. Finally, no one should ever buy a prepaid mastercard... When you go to mygiftcardsite.com... It's all a scam!

I had a closed account... they decide to take the Debit card from the closed account and find an open account I have and let a thieving company take 501.08 from my account the company had no rights to.. They refuse to help me.. I call US bank for help the hang up on me " no lie"... Trevor and Deborah at the Seymour Tn branch are horrible at customer service.. They lied to me for 7 days telling me they would have the manager call only to find out they don't have a manager. They have in essence now stolen 750.88 from me... No one from US Bank will help they say it's between me and the people the withdrew the money ... even tho they should NOT have attached a closed account debit card to a NEW account ..DO NOT USE THIS BANK .. IF YOU EVER HAVE A PROBLEM THEY WILL NOT HELP YOUL!

1/26/15 - My husband and I paid off our vehicle account in December 2015 after US Bank repeatedly told us they didn't receive our electronic payments that were sent prior to the date due. Our last payment made to US Bank resulted in an over payment that required them to refund the money. US Bank took 8 business days to locate the payment they again claimed non-receipt. The bank then sent us a letter confirming receipt of over payment and the processing of the refund and the letter actually gave us a date that the refund was mailed. We failed to receive the refund after 12 days from "the date" US Bank stated it was mailed. A call was placed to the bank and the bank representative tells me that the check was issued on the "mail date" but was held for 2 weeks. After questioning the representative about the banks false statement I was placed on hold and the call went directly into the bank's robo system. We have not received our refund.

At bank 3 different times. told need authorization to cash (order money in to cash check). Said they were unable to get any response or answer from Mgr. the first 2 weeks. After calling several times in third week, told I would have to deposit in my bank account at my bank. Just wanted Cash to pay bills and finish building my house. I may not have an account with US Bank, but I would of never thought that they wouldn't be able to cash $124, 000 Check from Scottrade Account that uses this bank to put our money in.

I opened an auto account with US Bank in May 2015. My payments were paid by third party payer 'SmartNote' through auto draft. In November 2015 US Bank lost my payment after cashing the check and then said I didn't pay it. I sent them a copy of the cancelled check and they said they would correct the error. They never did. In Decembre they received and cashed my December payment and applied it to the November payment. They called me later in December telling me I hadn't made my December payment. I again sent them copies of both the November and December checks. They told me they could not be certain that the faxed checks were real, implying I somehow forged them, and wanted them resent on 'SmartNote' letter head. That was faxed also. On Jan 6th, 2 days before the 30 day late deadline they still hadn't corrected the problem and told me I had to send them another payment by debit or I would be reported to the credit bureau. Instead, I refinced the vehicle with credit union and overnighted them the payoff which they received on Jan 7th. On Jan 8th they reported me to credit bureau anyway and still has $795 of my money that they said was never paid eventhough they cash the check. They were completely unconcerned and indifferent to the fact I was a customer that had obviously paid the payments on time.

6 months ago, an individual who by title provided by US Bank is a Samantha J Menard, who US Bank claims however by name is "not her", falsified an entry in my business checking account, which is a serious crime. The white flight hate district Salem Witch Burning that was set up further, as always falsification as in Salem MA, on the part of persons motivated by greed, business motives for property, retaliation for having affairs, or competition for lovers, embarked on a rage like boundless damage infliction that is yet to abate this nightmarish because US Bank as an entity is controllable regarding the harsh limits of the law regarding Menard and US Bank, only from outside the bank. Which for 3 months US Bank sent out one completely different fake story after another illegally and criminally refusing to comply with mandatory dispute rights in fraud they were and are aware is fraud, which they also continually illegally turned all contact points with the bank into illegal criminal harassment with fraud which under the law attempting to collect fraudulently created debt consists of. Enter Shelly Collins of US Bank, the hidden also "not her" by only title and address in the issue, a high school graduate of Naperville North, working in her home town of Naperville literally less than a mile from my home, who appears to be stalking me personally to this date. US Bank permits their staff to attack customers as "competition" and "siblings", and continues to, as the source of the warrant protected detail that continues to be misused by anybody who wants since this started, targeting a former customer since the first week of this, over 5 months ago, who cannot an end. What happened that is being used to this date is that this high school graduate Shelly Collins of Naperville IL US Bank office, from Naperville, IL, started appearing in completely analagous egregious fraud from US Bank regarding having ever reported the incident to their fake Internet Portal Ethics Reporting that leads to Shelly Collins and retaliation against the public for using it to the ongoing extremes of near sexuality driven stalking of customers. Which is what appears to be the motive from the outset and the problem, acting out what this same part of DuPage County IL used to dish out to drive minorities out of the suburbs cutting off their public services, refusing to provide them with services at businesses, attacking their services, and in general attempting to put them into the shelters. Which the Republican War on Women has revived in DuPage County which created the problem via Glen Ellyn IL by refusing to provide the mandatory protections from the area homeys that do this to people which are all at best at this level state felony offenses they were when they did this to blacks and hispanics, their major history locally. Shelly Collins being from the immediate area, after telephone and email harassment for a week, conducting disturbances when she was told her victims did not have time for her targeting our jobs to "make them have time" as Menard did if not the actual originator as Shelly Collins was in here from the outset without disclosure as the one party the regulatory system required terminate the entire situation without damage to the victims when it started in August of 2015. Shelly Collins however has persisted in finding more methods to stalk and harass me personally. I continue to be sent "removal of all public services nationally" and specifically in retaliation for the mandatory Cease and Desist US Bank never did comply with. In fact, I still cannot force Collins and US Bank as what Collins otherwise throws at the public along with her cronies from growing up in Naperville, which has also happened targeting US Mail and other services, repeatedly in 2 suburbs as well as faking a "fake address" to harass as the bank entry was a criminal offense local homey Shelly Collins can and does engage in as a DuPage County crime lord of some type perhaps married to a cop, but somebody the police are required to shut down from this and any other operation US Bank or not. Which is the core problem the public requires the right to expose about US Bank soliciting warrant protected information as entrapping the public, women and minorities in particular, into this gaping maw demanding Salem Witch Trial burnings of victims they demand be "made poor". We have the right to know that the reporting to US Bank is an entrapment into this with Shelly Collins. The Ethics reporting portal needs to be forcibly taken down so that no one else gets entrapped into this. Collins needs to be shut down for life. And US Bank needs to be stopped b y the FTC from retaliating for consumers expressing their legal rights in justified collections disputes created by employees of US Bank the law requires be prosecuted for faking anything in any bank account. I got the impression this gets them promoted at US Bank. The general culture was methodically the same like this at any part of the bank that the public is required to have access and recourse through, and the debt collections are so illegal that their Retail Collections in Portland, OR, a Virginia Allen, when it gets this way, is supposed to be picked up to force her to stop contacting and having third persons contact private individuals she has no lawful business contacting. Which is continuing to be the case with Shelly Collins, who when I refuse the US mail has the local post offices involved redeliver it to "make the point" that Shelly is a homey whose lifelong cronies aid and abet in state felonies like this all the time just like in the 1960s when DuPage County was this open and public with hate crime they moved here from Chicago to perpetuate when the Civil Rights Act of 1964 was passed in 1964. It has been returned 4 times. The last time it escalated to sending me certified US mail in some rage about refusing criminal harassment on the part of persons whose operation with the fake entry in the bank account is a serious crime. Which is where the public needs to know that the local area US Secret Service, who handle bank fraud, have also created this operation refusing to cooperate with the public to as much as formally report incidents like this with the banks. Which makes US Bank a bank the public cannot tolerate existing in its current form, and something monstrous enough to break up and end as a separate bank as its this extreme all the way across the US and to its corp offices in MN which are actually worse. They will bombard you from at least 4 states at the same time, which continues to be the case, and rage and demand criminal subordination of the customers to the point that the public needs to have the right to formally make this problem transparent so we can chose to take our business somewhere else.

I had a free checking about with US Bank that earlier in 2015, was turned into a stalking war involving an employee who made a falsified entry in the bank account, disabled the overdraft protection, and disabled and blocked any further check deposits permanently. I had no information or notice of an issue from US Bank, and found out when making an ATM deposit and when US Bank's entire contact points for the customer turned into illegal collections combined with sending out illegal criminal external "reporting" on the customer that after US Bank finally stopped, was turned into changing the small business customer's mailing address and making falsified claims the customer "used a fake address", etc, as persons still raging and ranting at refusing US Mail from US Bank and who sent unsigned documents sometimes on blank paper from WI, MN, OR, and IL, for 5 months of criminal damage infliction. US Bank protects their names completely while illegally misusing what by the next week were former bank customers entirely names and information for criminal damage purposes which involve persons who are still here and stalking the former business customer personally with all of this deluging and drowning in hellish harassment attempting to conduct in public, in front of and to customers, etc, as all the bank did and keeps doing. The law requires being provided with the names of our accusers and particularly ones who engage in this much fraud. What I was told early on is that the fraud involves the US Bank Fraud Division. They appear to be staging illegal criminal public ruckuses about individual and individual business customers, and there is nothing the customers can do because US Bank turns every contact point in illegal collections of fraudulently created debt, and literally blocked mandatory dispute sending out a different false claim to every external mediator contacted and are still retaliating for issuing the mandatory Cease and Desist they never did comply with. What they did and are continuing to do is retaliate for the Cease and Desist having after backing off, issuing a plain paper unsigned document demanding that I "Cease and Desist" having contact with US Bank which is continuing to have illegal criminal contact with me, and "removing all services nationally" while criminally raging at refusing their US mail. The original attempt was to falsify a financial crime and send out fake reports to Chex Systems originally with the threat of others as "collections" about fabricated debt created with a fake entry into the bank account and a war set up for the victims like this whose damages so so severe that US Bank is not free to hide names as the individuals need to be stopped by the law enforcement, not the dispute system. As this is what their motive and game plan continues to be. What I can find out is that there are a list of nonCPA nonattorney illegal Risk Managers in Chicago who are "leading" a criminal practice at the bank in individual names which are concealed from the public who are being stalked personally and professionally by these vermin that US Bank has illegally and criminally divulged customer information to for whatever the hell they want to do with it with. From all I can find out, the list of parties in the Chicago Fraud Division Risk Management division engaging in public fraud attempting to get his ranting in Crains at this point, is one of the following listed on LinkedIn: Scott Diaz, Risk Manager Jay Chepulis, Compliance Manager Vanessa Danner Risk Manager Daniel Bakke, VP, AML Sanctions Compliance Manager Seth Ellis, Asst. Vice President, Enterprise Financial Crimes Compliance Program Office Peter Konkel, Risk Manager The persons are openly motivated by malice and US Bank continues to provide them with the illegally misaccessed customer information, customer lists, etc. The harassment with my personal ID theft information and sending it wherever they want to provoke the victims who have in writing since it started taken the mandatory legal steps to cut off US Bank from contact and are still being threatened to the point of mentally ill predator about the lawful refusing of USmail from US bank, is still here and cannot be terminated without converting this into a law enforcement case vs US bank individual persons conducting this because US Bank is providing so much protection for them while illegally making customers into prey, that nobody has a choice by now.

I have a dispute with US Bank due to gross criminal conduct on the part of one of their employees I have never met, which continues to involve targeting my income as a small business owner from US Bank. I reported the problem and the person to their "Ethics Complaint" feature, and have learned the average US Bank employee does things like this because anything reported to their Ethics Reporting feature, goes straight to an employee in a corporate office in Naperville IL named Shelly Collins who exists to cover up for whatever you report. As with the original employee, having replaced that employee targeting my small business as illegally and violently as possible to the point of clearly attempting to put me out of business maliciously entirely. Their debt collection entity who illegally harassed me to death like those reports of Millenial texting habits resulting in demanding immediate attention chronically, was just as excessively illegal criminally severe. And is the entity who has the victims blocked from ever reporting anything they have done to US Bank again ever nationally. By illegally terminating all public services nationally and all contact with any US Bank office nationally permanently. This is the extent of your actual dispute to debts that were fabricated by the first employee in a bank whose Debt Collection offices like this Ethics reporting function exist to issue false statements about the bank which they claim "doesn't do things like that" and issued false statements to the BBB and the CFPB for 2 months, then abruptly dropped the illegally fabricated debt collection and moved on to this form of harassing and financial damage infliction as methodical and severe as the original. They have moved on to falsely claim I "used a fake address" to the Post Office and claim they were harassed into dropping the dispute. There is no aspect of US Bank that has been otherwise than criminally malicious to the point of endangering the customers going after our incomes and private information acting like a hacker with the banking system and drowning the victims in hellish criminal damage infliction taunting the victims to "try to stop the bank". Which has blocked all contact with the bank so the public will face arrest if they do.

I had a business bank account with US Bank until some person US Bank keeps "anonymous" started issuing highly repetitive inflammatory attention getting falsifications to third persons the bank made able to go the mat issuing false statements to the BBB and CFPB and using the bank and your customer information to target my business, my license, etc, falsifying claims every time like a masturbating fixation stalker as the class of persons who that is normal for. Except this is how US Bank operates at this point from the excessive abuses about "the queen" who has to hide her name. Harassment is a crime. Except to US Bank where it is a "badge of royalty" per the most recent incident. In which after finally backing out of the entire thing several thousand dollars in damages per mental profiles of fixation stalkers, the stalker has "removed all public services nationally" and retaliated each time I filed with BBB or CFPB or repeated the Cease and Desist request about the subject first made in August of 2015 70 days ago. Which they claim sending me a letter saying they Cease and Desist complies with regardless of anything anybody does, and keep issuing false statements to harass bank customers and "make the point" with remarks and actions that keep consisting of "use the colored water fountains social n**ger" as term used in the immediate white flight area conducting this situation as MN reportedly also does, where US Bank is based. They made and make fun of your business, your income, your information, and "having rights n**ger" that has continues through today. They have not made the same claim to anybody twice. They have sarcastically openly demanded cash only be paid in person only to specific employees. They have falsely claimed to represent my customers. And now nationwide public services have been removed to retaliate for the Cease and Desist they sarcastically did the same to.

As so many others have already stated: US Bank Lease services is deserving of a class action suit. I recently turned in a 2013 Volvo S60 T5. Prior to that date I was visited by a Nazi from the AutoVin department; clearly an ex-serviceman, he was rude and condescending with no idea what customer support is about. He would not take any questions from us, but referred all questions back to AutoVin. We replaced the four tires on our own and saved several hundreds of dollars over what they quoted and also had 'curb rash' repaired locally at a significant savings. We even had a small tear in the interior door panel (that the above aggressive belligerent missed) at our expense because that's how we are in terms of integrity. Then we discovered we had been charged an extra lease payment, contacted the 'end of lease dept' and were told that the $395 + 0.7% we were charged for the above Nazi to inspecty the vehicle was exactly what our 36 month lease payment was. I guess that was in the fine print somewhere. I WILL NEVER HAVE ANYTHING TO DO WITH US BANK ANYMORE - THEY ARE GOING ABOVE AND BEYOND IN UNETHICAL BEHAVIOR AND SHOULD BE SUBJECT TO A CLASS ACTION SUIT. Obnoxious rude ill tempered agents in that department = I am sure they go to church 'religiously' and in great piety every Sabbath. May they be struck by lightening as they pray for forgiveness.