US Bank

US bank apparently opened a second checking account and closed a saving acct, unbeknowest to me. My payroll checks were deposited and have been for quite sometime now into the closed savings account and today when I didn't see my payroll money in my checking acct, I called US Bank and was told that there was a temporary transfer from the savings into the checking. At no time I was ever notified that this was the case. The rep told me that she could fill out a form to have the funds transferred to my checking acct, but I wouldn't have the money until Tuesday. This is unacceptable. Had I been advised that the above action was taken, I would had had an opportunity to fix this, but I never received a call from anyone at US Bank. I have creditors who have automatic payments taken out every 2 weeks and I need the money deposited TODAY.

I am dissatisfied that your bank has chosen not to join the 21st century. Why do I have to wait for 10 days to receive a snail mail copy of my last statement> Why can't your bank simply e-mail a copy to me? You people have prevented me from closing on my home loan. Once I receive the statement I will be closing the account because your service is completely dissatisfactory. I was never treated this way by State Farm.
Gyna Norman-Pennell
[protected]

For the past 9+ months their new (outsourced I've been told) programmers have continually changed the web interface for USBank accounts. Most of the time I can no longer even log in, except by using a secondary browser. But a week later that will not work. My primary browser, Safari for Mac, hasn't worked in months. Despite writing their CEO, no one has bothered to do anything about this except regurgitating the same copy-and-paste stupid responses like "clear your cache" "clear your cookies" etc. I have so many open case reports filed with their inept tech support I'm tired of wasting my time. Thankfully I still get paper statements, otherwise I wouldn't know what was happing in my account since I can't even view my information. Find another place to handle your money.

I went into the local US/Bank with a certified check for over $10, 000 and wanted to setup a savings account since I have had a checking account there since 1968

The receptionist told me it would take an hour and a half to do this, which I could not believe since I setup the checking account back when I was 13, without a computer and it took less than 15 minutes back then

When I told her that's too long, she said she could not help me and left

Why would it take and hour and a half when I already have a checking account there?

I was employed with US Bank for a year and was subjected to employees and managers witnessing an employee repeatedly make inappropriate statements about my race and color and would continuously talk about politics and how Mexican people should not be allowed in America. Which is ironic considering this person is an immigrant from the Netherlands. I felt very disvalued as a person and an employee and was not given any help or support through this which resulted in my voluntary reassignment with the company.

Tomasz Dziedziniewicz 02/28/21
9905 Hemet dr
Las Vegas 89134
My email - [protected]@cox.net

Good Morning?

I have been with us bank for the last 20+ years.4 years ago I got a home equity loan of $ 100, 000 without any problems. Of this, I invested $ 52, 000 in our condo last year As our income increased by nearly $ 2000.00, I decided to increase our home equity loan from $ 100, 000 to $ 200, 000. I asked for help
Alex Wasserman- Universal Banker NMLS
U.S. Bank, Summerlin Branch
Full Service Brick and Mortar Office
1916 Village Center Circle, Suite 1
Las Vegas, NV 89134
Clark County.
Alex Wasserman saw no problem with getting the increased amount.
In his opinion, we qualified for a sum of $ 250, 000, including payment of the remaining debt.A month later, we were granted $ 140, 000 in a different type of loan with a higher percentage. We disagreed and turned to Alex Wasserman for help. He couldn't answer many of the basic questions about the loan. He wasn't acting like a pro and ignoring our questions. We wonder if the reason for his behavior is the fact that we are foreigners (legally for 35 years). For the first time in so many years in the USA, we felt discriminated against. We tried to contact the manager but he was busy. We left a phone number and I have been waiting for a reply for a week. Can anyone help us in this matter of our problem ?
Thanks for your time.
Sicerely
Maria, Tomasz

My name is Tracy Neal and I did a covid 19 forbearance last year for the months of May and June. I was told that the two months would be placed on the back end and that I would be receiving paperwork in the mail. I have been paying on time every month since last year July and it is now going into March of the next year. I have not received any paperwork and I have been held hostage as far as trying to refinance at a much better interest rate for myself. I've talked to four different agents over a four month period and they all say the same thing "We are sorry" but still no results. The bank should hold some accountability.

Lost my paycard moving across the country. Contacted the bank to receive a new card only to be told (after TWO WEEKS of being told misinformation) that I needed to fax over a ton of sensitive info, like my SSN and birth certificate, along with a form...that literally came to my new address in the mail... so I finally faxed the correct documents, and yet here I am, three weeks with no card. I had to miss my car payment and my credit score is screwed. I have seen THOUSANDS of complaints online with the same issue. This company intentionally gives you the run-around in an attempt to make you give up and let them keep your money. IT WONT BE ME! I'll spend any amount of money necessary to take legal action against y'all if I dont GET. MY. DAMN. MONEY. BACK.

The fact that race is part of US Bancorp lending decision in the first place is a blatantly racist practice. US Bank is not treating people equally under the law. Based on media reports by US Bank's chief diversity officer Greg Cunningham on Feb 17 2021, they have decided to initiate policy to borrow money to a specific group of people based solely on their skin color. They have decided they are not an equal opportunity employer nor do they give their customers equal opportunity. They have installed racist policies for borrowers as well employees. Whether or not they have initiated new these policies due to their racist past practices is an open question. But the fact is they are now engaged in racist, possibly illegal practices which give prioritization to certain people based solely on their immutable physical characteristics instead of whether or not they have a worthy credit history or meet equal and objective criteria across the board. I wish to voice my displeasure with racist policies like US Bancorp has now started. I will not do business with racist companies.
I will be sharing this complaint with my US Bank branch and likely closing my account and switching to a borrower and banker that treats all people equally, fairly, and in a dignified manner. No one should stand for racism, bigotry, or treating people differently based on their skin color.

The new bill pay stem sucks! With the old system I was able to group my personal bills, business bills and medical bills in separate groups. This helped me stay organized. I do 99.9% of my banking online so without being able to sort thing the way I could with the old system everything is in one group alphabetically. I also had all of my old bills grouped in a "Archive" section. Some of these were vendors and bills that I needed to look back on. They were all there in the new system but the only way I could clean things up was to delete them altogether. I get automatic deposits from social security as well. If it wasn't for that along I'd be looking for a new bank to do business with.
Another thin I was unable to do I make an external transfer.
And what's with the "OOPS" thing? When that error message comes up the only way I can get rid of it and go back to paying bills is log out then log back in. Who's brilliant idea was all of this anyway? Looks like a bunch of anal retards went wild.

February 13, 2021
North Las Vegas, NV
US Bank ATM's not available many times in recent months. It is bad enough you can't go inside the bank but many times the ATMs are not working. My husband and I traveled to 3 ATMs today (2/13/2021) and all were out of service. What kind of customer service is that? If one is out of service, that is unfortunate but when there are several within a certain distance that are not available, that is not acceptable!

I opened my account on 2-2-2021 with the Branch Manager at the Estes Park branch, whenI opened the account they inputted the wrong address to a nonexistant address which threw up a fraud red flag now I have spent 5+ hours at the branch in the Loveland branch [protected]) and the Estes Park branch [protected])and I am STILL unable to access or close my account which I put $700 in CASH into I have jumped through every hoop and waited long enough (Over a week with no access to my funds) I want my funds back and compensation for my time wasted at each instance if this is any indication of the level of service I am to expect from this "bank" I will go elsewhere. Mind you this is no reflection on the attitudes or the customer service at these individual branches as those representatives have been exemplary and wasted just as much time with me trying to clear this up this falls on the "CAFE" department and an individual named LATRISHA ARCHIE who doesn't get voice mail and refuses to answer her phone every call made to her goes to voicemail or when a rep. from a branch calls the call gets dropped so emails have been sent from myself and each branch to no avail I am beyond livid for obvious reasons if this isnt resolved by the end of the week I will be contacting my lawyer and the OIG, OCC, CFPB, FDIC and anyone else who will give me a chance to run US BANKS name into the ground.

Just got my usbank reliacard replacement card in the mail! Not so fast, I call to get it activated and I'm being told it was deactivated by the last guy I talked to, a week ago. So this guy canceled the card i was waiting for and issued me a new one while i was talking to him on the phone. I never asked him to do that. He took it upon himself to do so strictly out of anger. I was pissed about my replacement card not being delivered yet so i called to find out what the issue was. He advised me that the card was issued and sent. I would need to wait until it arrived. That is the way the conversation ended. I know for a fact, because I record all of my conversations. This employee did not have my permission or consent for his actions.

On 1/29, spoke to three different customer service agents and all of them had different payoff amounts within the same period 7 day request. James had a terrible attitude, declined to help, also advised there is no one else to assist & on recorded line advised "You can do that yourself on-line" Chris in finance declined to find a solution, very short!