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Canadian Imperial Bank of Commerce [CIBC]
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Canadian Imperial Bank of Commerce [CIBC]
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57 complaints
11 resolved 46 unresolved
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11:26 pm
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I have had an account with CIBC since the early '70's with all transactions and a usual minimum balance of 6 figures. Today, I have the absolute minimal amount of dealings with this bank. Why? TERRIBLE and DISGUSTING outfit to deal with. Too large for your britches. Today, I tried to set up a Costco Master Card via CIBC. My credit rating is +, but YOU...

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4:41 pm

Canadian Imperial Bank of Commerce [CIBC] - Wire transfer to my bank in Costa Rica

I am complaining about the poor communications and lack of response by Rui Zheng of the White Rock branch of CIBC.

I am trying to send a US$ 50,000 to my account at Banco de Costa Rica. I have sent all the information to Ms Zheng and she promised follow up by May 31. I have called several times. Her out of office message (694-541-4525 ext 343) says she will return by May 10 (sic). So it is clearly out of date. Also she provides an alternative number which is unintelligible because she says it so quickly.

I have been a customer of CIBC for almost 60 years and have substantial investments with them. I want immediate action on my wire transfer.

Robert S Fair

White Rock

Tel: 604-341-5079

Desired outcome: Fast action on my wire transfer.

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5:29 pm
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Amazon refunded a motherboard that they had sent the incorrect model of, on August 16th, 2021. First CIBC denied receiving it, as they had closed my account without notifying me, then after going in to the bank and twice being told it wasn't CIBC but Amazon at fault, Amazon gave me transaction numbers, which I took in person to cibc again. They could not...

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9:12 am
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CIBC Account management in Vancouver took all $2000 from account towards what was owing on Credit card and line of credit. I wrote to CIBC Visa and explained the situation with my husband's health, the reason I (the only breadwinner) had to quit my job to look after him from August until last month. I know we are just a name and number to a corporation but...

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10:52 pm
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Cibc closed my account after I forgot to call in and update them as to when I could bring my overdraft into good standing. I did a deposit and brought it into good standing very soon after the forgotten phone call.(I am 62 and do forget things.) I made a few transactions after that, and all of a sudden the overdraft is now a demand loan and the account i...

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5:52 am

Canadian Imperial Bank of Commerce [CIBC] - CIBC Mastercard online support

On 22 Apr I discovered what I thought were fraud charges on my CIBC Mastercard from Telus mobile. I called Telus to resolve.. transactions were from BC. I then called CIBC and the online rep said he would cancel my card and refund my money. Later that day my son came home from work and when I mentioned the fraud charges from Telus, he enlightened me that the charges on my card were in fact valid and were the occasional monthly pay as you go payment that he asked me to put on my card. I immediately called CIBC Mastercard to cancel the fraud charge but couldn’t get thru to an online rep. I waited online twice for 40 minutes without success, keep getting the message “due to high volumes of call unable to respond “. The very next day Apr 23 , I call CIBC Mastercard online and talked with a rep. After explaining the situation, she said no problem get me a few minutes and I will take care of this. She subsequently came back and told me that the computer was down and to call back tomorrow. I called back Sun Apr 24 and talked with a rep only to find out he couldn’t cancel the fraud charge because the entry was not in the system yet and told me to call back In 1 or 2 days. I called back on Mon Apr 25 and talked with a CIBC Mastercard rep, explained the situation and he then proceeded to cancel the fraud charge. Thinking finally I could put this behind me , I received a call from my son on Apr 28 informing me that his phone service had been cancelled. I immediately called CIBC Mastercard online to insure that the fraud charge had been canceled only to discover that the fraud charge was still active and was in fact not cancelled. I informed him that I called on Mon Apr 25 to cancel. He politely told me that the prev rep screwed up. Now my son is out of a phone until and Telus are giving him a hard time.. Why is it so difficult to get good online service and why the hell when an online service rep says he will call you back, it never happens.

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12:56 am
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Canadian Imperial Bank of Commerce [CIBC] - CIBC double booking

The incident happened April 19 between 12 pm to 1 pm.

I was supposed to have a meeting with Keenan Tandao:

Keenan Tandao ,

[email protected]

+16046651379;ext=248

He showed up late to the meeting. I tried calling him at 12 pm and no response. He then called me back at 12:06 and showed up late but because of phone tag, it went to voicemail. I finally got a hold of him at 12:20. He told me that he is double booked and he is not able to help me with my banking issues because it requires 3 forms and those forms take over 30 mins to filled out. This is a lie because someone helped me with this and it took less than 5 mins. I have had issues dealt with over the phone such as renewing mortgage and etc. I understand that he is leaving early today April 19 at 1 pm but that should not be a priority.

I am not happy with the situation because this is not the first time that this situation happened. My friend in the past had an appointment with Keenan Tandao before and he would not show up to the meeting especially if the meeting is a phone meeting.

The meeting I booked is a phone meeting and he said for phone meeting I need to show up in person. It specified clearly that the appointment is a phone meeting and will be conducted over the phone.

Desired outcome: I want the bank manager to call me back and to let me know that this situation will not happen and that Keenan recognizes that he is at fault for double booking.

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Update by gongong
Apr 20, 2022 12:57 am

Keenan Tandao admits double booking

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7:27 pm
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I transferred money March 21, 2022. Waited for 3 days, it wasn't in the account yet. I tried calling phone banking, global money etc. I was told to go to branch. On March 25 I went to branch to seek help. Rep took notes and documents from me and said will leave it to Manager, expect call from him on Monday. After calling and leaving voice mail twice he...

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9:29 pm
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On November 20 2021 I was on the phone from 2.40 pm to 6 oclock Pacific time.. I went thru 15 different calls the final transefer was to an agent that was closed. I have log over 145 calls in the last year to CIBC.. They were cavelier with my name and credit rating they allowed my wife to take out a card in My Name and she ran up over $2500000. on the...

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10:43 pm
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Like for the last 400 days after they refused any temp relief due to work diability yes I pay taxes no im ot a leech and cibc has commited so many banking violations there are too many to list they lie constantly and they refuse to even speak I wait 4 hours on a call and my accounts have been locked some d! Ckhesd who says he spoke to me before says my...

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5:13 pm
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Canadian Imperial Bank of Commerce [CIBC] - Credit Card

Received refund on my credit card.
Asked CIBC to issue a cheque for the same amount.
CIBC disappeared.
After follow-up I was given option to withdraw the cash from ATM and cancel to receive the cheque, which I opted.
Took out the cash from ATM.
Was charged transaction fees for three transactions.
CIBC issued the cheque.
I had to deposit the cash to avoid any negative impact on my credit score
In the meantime CIBC canceled the cheque and blocked my account for any further transaction.
So now the CIBC security and fraud team is asking me to visit branch to verify my identity.
Branch called the security & fraud team, and the average wait time is 2+ hours.
My card is blocked.
CIBC has my money, and theres nothing much I can do

Desired Resolution:
Reverse the transaction fees.
Issue me the cheque
Close my CIBC account

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8:55 pm
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Canadian Imperial Bank of Commerce [CIBC] - CIBC Travel

I have been waiting for 4 days for a call back from a CIBC travel agent. I will cancel both my World Elite MasterCard and Infinite Visa and switch to RBC's travel card if I do not get the service I am paying for with my fees. I pay a large amount of fees for both cards, and I have an Infinite Visa for my partner.

My name is Lynn Strangway and my phone number is 647-884-9013.

Sincerely, Lynn Strangway

Desired outcome: A call back from CIBC travel

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5:31 pm

Canadian Imperial Bank of Commerce [CIBC] - Visa

Worst Bank to deal with, especially the Credit Card department. They'll hang up the phone while you're talking. Decrease your Credit limit and couldn't explain the reason. Wont let me take Cash Advance even I had 100% Available credit. Will treat you Rude. Hate that I am stuck with them with my Mortgage. They've hung up on me each time I asked the representative to transfer to a Supervisor. Zero respect for the Customer.

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3:38 pm
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I had a very bad experience started with CIBC when I received a phone call from the bank to a Call Center position on Thursday November 7, 2019. She asked a few questions and at the end of the conversation she mentioned that there will be 2nd interview. Email received from Jannat Shafique for the 2nd interview. I had 2 options either November 8 or November...

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7:01 pm
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I emailed Dingjie Lin last week concerning opening an account for my elder mother as she is not happy with the service at BMO and since this branch is close to her home I suggested it to her plus she holds about 750, 000.00 in assets but no answer. I do not know if they are so busy they cannot respond or maybe they just do not care. It is unbelievable that...

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8:52 pm

Canadian Imperial Bank of Commerce [CIBC] - visa card

I recently applied online and received a CIBC Aventura Visa card in the mail this past week. So I decided to transfer all of my monthly charges that are going on my other card to this one, and I was going to cancel the other card (from another bank). So this am I call in to activate the new CIBC visa card and go through the usual phone call and am told that I am good to go. He then tries 3x to sell me insurance. I decline all 3 times. So I go online and spend the time to make the changes to the 4 pre-authorizations necessary. I assume all is well. Then tonight I go to Best Buy to buy a new TV (have the $ but want the points) so I try the new CIBC visa card. They decline it. 2x. So I pay debit. No issue. I call CIBC and they ask me literally 19 questions regarding my credit and who I am etc. I ask what the issue is. She tells me this account was flagged and she cannot tell me why. I ask who can tell me... She says I need to go into a branch. On Monday. And that's all she is able to tell me. Flagged? Why send me a card at all then. No reasonable explanation given. If I hadn't already paid the $120 yearly fee on the card I would cancel it. She says I can't cancel a card on the phone. I have to go into the branch. I don't have time to go into branches. Going to be interesting when I take time off of work to go try and fix their mistakes. I am cancelling. Won't come back. Ever!

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12:53 am

Canadian Imperial Bank of Commerce [CIBC] - customer service

I live paycheck to paycheck and I am often late making my loan payments but I always make them every time, if I am late making a payment I receive an automated phone message asking if I can pay my loan within 5 days I always reply yes and I do so every time. However I continue to receive phone calls a minimum of three times a day, despite answering in the first call that I will make the payment within 5 days. I phoned to complain about this and I was escalated to a manager who I advised should inform himself of my complete history with CIBC so that he would have an understanding of the depth of the problem and how long it has been going on he promised to do so and get back to me and he never did and they continue to phone and ask for payments. I have told them that I will not make any more payments until this is resolved but they are ignoring me and it appears that I have no recourse other than to go public with this problem

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2:19 am
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I have had an account since 2004. In 2014 I opened a new business which after 5 years is turning over $750, 000. Apparently this is too small fry for you to consider a real business. Despite the efforts of Paul-Felix Kasongo in the Small Business technical support -who has been the ONLY shining star in your organization - I am disgusted with the lack of...

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4:47 pm
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Canadian Imperial Bank of Commerce [CIBC] - my branch closed my account and refused to reopen it

ive been a costormer with the same branch for 25 years plus and did all my banking in person untill feb 2019.i had a serious health problem that left me imobile for i lost the use of my lower body functions because of this my branch advised me to get a debit card to make my banking easyer for me not even two weeks my account was closed after quite the ordeal i got it opened again since the end of feb 2019 its been suspended multable times my card has been restricted multible times what started a huge finnancial probblem for me now this month the totaly closed it my direct deposits were reversed and now iam in a major finnancial problem because of this iam 75 years old and this is going to make me give up on life i need to resolve this before it does more damage to me

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4:31 pm
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In reviewing my on line statement today I saw charges that were not applicable. I purchased vitamins and the company charged two amounts of $6.69 and $6.64 under two transactions rather than one. The promotion was to pay delivery and try out the product. In reviewing the statement two larger amounts of $146.03 and $140.05 were charged. Two other smaller...

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Canadian Imperial Bank of Commerce [CIBC] contacts

Phone numbers

1800 663 4575 1800 848 8454 More phone numbers

Website

www.cibc.com
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