DEMCO
reviews and complaints

When hurricane Ida hit we had a tree fall on the line to our mobile home. A week later they came and fixed one pole but didn't fix the other or their line going to the trailer. When the power came on it almost burned the trailer down because their line to the trailer was pulled away. We had to get some work done to the box (their fault) but they came back and turned it on. We thought everything was fine. Then Thursday they came back and said we needed a permit and out of the blue cut our power off after it's been working fine for 6 weeks. Now they won't turn it back on without a permit and inspection after it's been on 6 weeks.

Date: 09/07 As a result of DEMCO'S hurricane IDA restoration process it has left many including myself with a estimated 6 week power outage from preventable mass damage to their grid where they are saying the infrastructure needs to be rebuilt. The cost of fuel to run generators will be in the thousands during this period. Demco will not answer phone calls and provides little information on repairs. On Facebook they have a page providing some information and have removed people, their comments and ability to comment. From what I have seen and not seen Demco has focused their efforts on big cities and have left rural areas to be repaired after. This is an unacceptable buisiness practice.

Service in an unreasonable time Building a new house in lake rose mound.Permit was sent to demco on March 9 but said they didn't get it so after several calls and 10 days later they acknowledged they had the permit but the health department had put the wrong first name on it. I set up the new account mar 19 and they tell me that a technician will be out to give an estimate on the service they will provide which is digging a ditch for underground hookup.well that's mar 29. Paid the estimate in the amount of 1990.87 on March 30. Demco tells me they source out the ditch digging and the company vtech will be there on apr 7. Apr 7 comes and goes then they tell me the 14 no show now they tell me apr 23 just seems like a long time especially when my home is at a standstill.

I received my electric bill for the month of June that has estimated stamped across the bill. The bill date is 06/14, previous reading was 83283, present reading was 86112. NOTE: This bill was printed in 06/14. I knew that this wasn't correct because I keep track of my daily usage. I called demco for my concern and they sent someone to my house to get a reading on 06/26 and that reading was 86520. On 07/03, I took a photo of my electric meter and the reading was 86128. I have tried so many times to get them to check my meter because I believe it is faulty. They put the order in 2 months ago but no one has ever came to take it for diagnostic testing. No one will return my call to correct this. I've even sent the photo of the 07/03 reading several times but never no response. Please help.

My current bill is well over what I have historically paid for electrical services. My current Demco bill has increased significantly. The billing date for current month is only 25 days and in my last months bill of 34 days is only $166.34. I called Demco and was told that the meter reading is accurate. I do not agree with them I have never had a bill this high. This is ridiculous I wish I could change to a different company for my electrical needs. Companies like this take advantage of senior citizens as well as other citizens because there are no other companies that they can switch there services to. Below is a list of my current and past three months of billings. I am asking for help being on a fixed income and being taken advantage of. 2/19 $430.91 25 days 1/29 $166.98 34 days 12/31 $247.62 32 days 11/30 $209.53 32 days Thank you for your assistance.

My husband and I sold our home and vacated said home on 9/13. I called Demco to release the account to the new owner on 9/13 at 7:35am CST. The call lasted for 1 hour, 9 minutes. I spoke with a representative and we agreed to give the new owner until 9/20 AT THE VERY LATEST to get the account switched to her name. The reason we allowed an additional 7 days is because of the extremely long hold times/inability to reach anybody at Demco to switch over the information. I was told by the new owner, ***, at the end of day on 9/13 that she was finally able to reach somebody and had the account switched to her name beginning that day. I am now trying to pay my last bill and see that I have been billed for electricity through 9/24. I have reached out to Demco 2 times via email and 3 times via phone unsuccessfully for them to adjust the bill as it is incorrect.

Account #XXXXXX, DEMCO, address *** Denham Springs,La. XXXXX. DEMCO put in "smart meters" in our 20 unit complex. Ever since my Kwh usage has doubled over the same period last year,from 1204kwh to 2632kwn, this month even with 16 days with no power, the kwh are much more than last year. I have contacted them over & over, nothing. Our complex has installed double pane windows six months ago,I am 86 years old I set my temp. at 78,I do not use double the electricity , they DEMCO know their meter is broken, yet I have to pay double anyway, please help, L am on a fixed income and have to take 1/2 douse of my med. to make it to the first. I know of another bad meter here, that's 2 of 20 units, 10% malfunction rate, that's a lot of money if it holds for all the meters in Livingston Parish . Please help I am bedridden, a phone call might fix this, Thank You.

I have been with Demco Electric since January . My bill is always in the range of $150.00-$250.00. I have expressed several concerns the past couple months because I have seen a steady rise in my electric bill. There are no changes the house is totally electric and the AC is continuously set to 70 degrees. There is no one at home from the hours of 6:30Am-4:00Pm. The kids are at school and me and my husband work 10.5 hours a day. My bill last couple bills have been $280.00-$288.00. But my bill for February has almost tripled. My bill is now $651.81. I keep getting the run around about my bill and each representative that I have spoken with has told me I am not obligated to pay the bill and they will just disconnect my services for non payment. I would like this matter investigated because there is no way possible the bill is this high. There has to be a glitch in the new electric meters they have put in. This is unacceptable.

On April 22 DEMCO's electric feed to my home surged multiple times, hitting the residential transformer outside my home with 28,800VAC, thus DOUBLING the normal 120VAC and 240VAC that feeds my home. This was due (in part) to a third party hitting a DEMCO power pole, causing two 14,400VAC lines to touch repeatedly causing MULTIPLE surges (a total of five). These multiple power surges destroyed a 900 gigajoule surge protector ($300), a studio quality Boston Acoustics subwoofer ($400), and a DENON 5.1 surround sound system ($1,700). A DEMCO supervisor called me back on 5/3 (after a previous conversation on [protected]) to tell me that DEMCO was not responsible for my damages and that DEMCO refused to subrogate on the behalf of their customers. DEMCO claims their equipment functioned properly, which I disagree with. It is obvious that their equipment FAILED to trip on over voltage quickly enough to prevent damaging customer electronics. DEMCO is the only provider in my area.

my issue with demco Electric utility company in Central City, Louisiana my pill in the last 2 month overcharge for more then $700 dollar fron last month and this month i try to call lots of times but they dont answer phones i go to there office in S Range Ave, Denham Sprigs la and made a complaint about my issue and i was told that someone going to call me and fix this issue but no one call i go back to the office she told me that my bill looks correct so i told her to chenge the meter she told me we dont chenge meter so i paid the bill it was almost $2,700.00 dollars what supposed to be below $2,000 dollars and this month they send me the same bill for $2,614 dollars whats supposed to be $1,800-$2,000 we never paid more then that for the last 4 years I have to keep paying this bill to keep our business running but I still know that they overcharged me a lot my bill never been that much and we spent a lot to money to keep the electricity bill lower but with DEMCO it keep going the

Demco is trying to double bill me and collect a fine for a check that they couldn't cash. I stopped payment on that check as Demco sent me a warning that said bill hadn't been paid. In fact Demco hadn't picked up the mail containing my check. I paid the bill with a credit card and Demco sent me a receipt for the payment. I sent the next months check by "Certified Mail" and watched it sit at the post office for a couple weeks. Demco finally picked up the mail containing the Certified Mail check and the Stop Payment check. Without checking Demco sent me a letter for the already paid bill and the fee for the check they couldn't cash. I have the paper work to verify all I say. I have tried to no avail to contact Demco by phone, email and in person at their office on Range Ave. Denham Springs, and at their main office on Wax Road in Central. All attempts have been met with closed offices and no replies to my messages or phone calls. I have left written messages at the main office. Nothing.

I received a bill from Demco on 4/29. The bill was the amount of $580.00 which since I moved I've never had a bill that expensive. The following week, I saw a charge for 1,230 on May 27th. I called again and they were still looking into it and stated that they would call. It is now June 14th, I didn't receive a call but I happened to look at my bill and an adjustment was made but for only $463 so now I still have a remainder of $609. I called today 6/14 and spoke with a representative which wasn't any help. She stated that my KWH has been the same since November and the meters hasn't been getting read correctly. (Which isn't my fault because I don't read the meters, they do)So I was connected the rude supervisor Missy or Misty and basically told me even though they didn't read it correctly I WILL HAVE TO PAY even though she knows it isn't my fault and the issue is on their end. Its no way the KWH spiked that much and no one could explain why this is happening. Demco is a disgrace

Sent us an outrageous bill for $640 when we have paid on time every month. Bill states we used 7,000 kilowatts in 25 days We moved to our home and became DEMCO customers 6 months ago. We paid our bill EVERY MONTH for the amount billed. Our bill never exceeded $160 and usage was always around 1,000 kilowatts a month. For February they sent us a bill for $640 and usage was 7,000 kilowatts. When reaching customer service they said that they estimated the meter wrong. The average US home our size uses 11,000 kilowatts a year. They are now saying that this extra 7,000 kilowatts is in addition to what that have already charged us. That would put us at about 13,000 kilowatts in 6 months. That is insane. Once we spoke to *** in customer service she said that they estimated the meter for December and January and because of that they did not charge us enough. So they are now going back and charging for that time. So their new explanation is that we spent 7,000 kilowatts in addition to what they already charged in two months. That would total to about 9,000 kilowatts in 2 months.

Tried to call in at 1:15pm on 1.4.2021. There was no one to take my call. Phone just hung up. Payment sent last month was not late. Being charged a late fee. Please confirm removal of the late fee and new balance. - Message sent to Demco on 1.4.2021 Received a voicemail on 1.20.2022 (16 days after my message above was sent) at 8:24am from Ashley that my late fee was charged because my payment was received on 12.30.2021 and the due date was 12.20.2021. This is inaccurate. Payment was sent on 12.17.2021 and cashed on 12.24.2021. Tried to call back but was on hold for 12 minutes. 16 days to respond to a message? 12 minute and longer hold times? Late payments charged with no exception, explanation, or call back in a reasonable time frame? A payment cashed 4 days after the due date but told it was 10 days via voicemail? Demco is holding others to a standard that they themselves can't maintain. Also showing a delinquent bill status currently. Proof is attached as to when the bill was sent and that the check STILL is not cashed.. Please refund late fee of $11.40 from Dec bill and late fees applied for Jan bill.

We paid our bill in cash on 09/25 and Demco is claiming that we owe for that month and that they did not receive our payment. On 09/25 at the Demco location in Livingston, Louisiana we paid our electric bills in cash-through the drive thru. We're now being told that Demco did not receive those payments. The bills totaled either $290 or $300 can't remember exactly but we withdrew $340 from the ATM right down the road before we came to pay the bills (took out an extra $40 to have some cash on us). Which we have proof of. Demco is claiming no payments were made. We've tried calling multiple times, no one wants to look into this. We think maybe the lady collecting the payments didn't put it into the computer correctly or lost the payment etc. We're hoping that the Demco establishment located in Livingston has security cameras to see the transaction since we know the date and approximate time. Or that someone is willing to look into this location and see if the payment was not put into the computer correctly. We've been customers of Demco for at least 10 years and I can't remember us being disconnected for not paying our bill. Something happened that was through no fault of our own.

For 14 months I was charged for a product that I'd declined when I initiated the service with Demco 4. Yet, Demco refused to issue me a refund. I initiated services with Demco for my current address in April. When speaking with the representative I was notified of a security light at the address (that shined upon the home). The home is in a very dark area so such a light would be beneficial. However, the light that the representative was speaking of only lit the path to the gravel road next to my yard. As a result, I notified the representative that I did not want the security light as it did not shine on my home nor the yard surrounding it. The representative verbalized my request to cancel the security light and stated that she was canceling it at that very moment. Thus, over the next 12 months I assumed that Demco was billing me correctly and simply paid the bill as is. I never reviewed the full details of what they were billing me for, only the amount owed and the due date. I trusted that Demco wasn't attempting to swindle me out of my money. Yet, when reviewing the full bill in June I noticed that Demco had indeed been charging me for the security light I'd declined when initiating the services with them in April . Therefore, I called and spoke with a representative regarding the matter and she stated to me that all Demco's calls were recorded and that they'd have to listen to the recording to find out if I'd actually declined to have the light and if so they'd refund the full amount of 111.09 I'd been charged. Three to four weeks had gone by and I hadn't heard anything from Demco regarding the matter so I called Demco once again. The initial representative I voiced my complaint to could not help me and connected me to someone that could assist me. Ironically, the representative that I was connected to was the very person I'd spoken to when I voiced my initial complaint weeks ago and was told that the recording had to be played back. She stated to me "Yes, I'm the person you talked to initially, we did play back the recording and you did say that you did not want the light so we will be issuing you a refund but it's going to take a little while because it's been a few months". I had no issue with it taking a little while, I just wanted a refund of the money they'd been charging me for a service that I didn't want. However, a month later I still hadn't received the refund or at least a deduction from my monthly bill of that amount. Thus, I called Demco again on yesterday, September 10 regarding the same issue. This time the representative stated the same thing about having to listen to a recording, which I informed her had been done already and it was found that I'd stated I didn't want the security light. After a minute the representative then said "oh, yes I see it in the notes but I'll need to check with my supervisor about getting your money refunded. Let me do that and give you a call back". The representative did return my call about 30 minutes later and stated that she was told by the supervisor to listen to the recording again. I questioned it because it had been done already but went along with because what else could I do? Nonetheless, the same representative I spoke with on yesterday called me today, September 11 and stated that the supervisor said "it is your responsibility to review your bill therefore we will not refund your money". It is my responsibility to review my bill and I did despite how long after initiation of service and once it was reviewed I discovered a discrepancy and brought it to their attention. I was wrongfully charged for a service that I did not want. It doesn't matter how long it took me to discover that and I want the money I was wrongfully charged back. A business that attempts to dupe consumers out of their hard earned money, especially those not paying attention to detail, is not one that should be in business and definitely not one consumers should be doing business with. Demco and/or its representatives lack integrity, fairness, trustworthiness, good customer service and customer satisfaction.