US Bank
reviews and complaints

I started a HELOC loan with US Bank and they wanted me to have a checking account to qualify for a lower interest rate, but to qualify for a free checking i needed to have another service like a credit card. They said I did not qualify for a credit card with a credit score of 815 and an annual income of $500K. So I applied for a secured credit card and i was approved after a payment of $200. I then opened my bank account with $100 deposit. Then, US Bank declined my HELOC application. So I asked them to close my bank account. They sent me this e-mail.

[protected]@usbank.com
Wed, Jan 13, 2:54 PM

to RAJEEV.PANGULURI

Good Afternoon Rajeev,

Thank you for writing our U.S. Bank Email Operations department. My name is Tara, and I would be happy to help.

While I would hate to see you close your account with us I definitely understand and I am so sorry to hear your request for a HELOC was denied.

If you could please respond to this email with your mailing address. If it matches what we have on file, then I will submit the request to get the account closed and mail you a cashier check for the remaining balance.

Hope to hear from you soon.

Tara M.
U.S. Bank Email Operations Department

[THREAD ID:1-ESCXU79]

I have asked then on 01/12/21 then replied twice to this e-mail, 01/13/21 and 02/06/21. but they charged me $15 monthly fee and have still not closed my account.

I feel cheated by this bank and want my $100 refunded. Thank you

Yes this is a complaint about the US bank location in Cloquet MN. So I recently opened an account with us bank at this location. Just last night I went to a local gas station to fill up with gas and my card was denied. So I called customer service and basically was told that for some reason my account was being closed. Didn't give me a reason and when I told them, it would have been nice to have had a phone call from the branch manger or someone due to the fact that was all the money I had and now can't access it. Was told they would send me a cashier's check in the mail. What a joke. No common coursty and definitely customer service lacks. And they get away with this everyday! So to wrap this up I was pretty much told when I told the banker over the phone that I wasn't going to be able to go to work today because I couldn't access my money she basically said oh well there's nothing she can do about it which is a crock.

I am Eddie iverson I have ten thousand dollars on my reliacard got paid another grand two days ago. I have family who depends on me I can't work my job was lost due to covid 19. I went thru hell with unemployment for about 3 months maybe 4 to get my pay and claim figured out. They finally pay me all my weeks and I'm just happy as can be then I go to get money and I've gotten maybe 2 grand out of 10 over a 5 week period due to your company restricted my card. I'm on my 3rd new card sent in my ID over 5 times my selfie more than 5 letters from my landlord unemployment everything you've asked for at this point It has to be racially motivated. It's like a game that don't end and I've had people treat me this way before. Playing with me just cause I'm a older black man. I'm going to get in touch with everyone who will listen to me and then my lawyer and figure this out. I want my damn money now it ain't yours to hold anymore I've done what u wanted enough games. Unrestrict my card immediately I'm asking you last time

good afternoon,

my name is raiza hernandez and i work at a state farm agency. i sincerely regret to inform you all that i am appalled at the abysmal level of service that not only i, but our mutual customers have consistently experienced since the alliance between state farm and us bank began. today, i have spent most of my day on the phone with you and our customer patiently waiting next to me for nearly 4 hours in order to try and solve a simple account change. thanks to the subpar service handling at this department, what started off as a straightforward service evolved into an incredibly scrutinous and demanding mission. the lack of empathy and responsibility in your treatment toward myself and my customer is absolutely shocking and unacceptable. i feel ashamed to be associated with this company and its severe lack of customer consideration to say the least.

On 10/28/2020 I bought a vehicle from a buyer who had financed it through loan at US bank (Morgan Hill, CA) branch. We paid off the loan from the buyer with a cashier check at the US bank branch, with a notary statement signed by US bank. We were assured that US bank holds the title and will either send it to the buyer (who will forward it to us) or directly to us. Its March 2021 and we have not received title. I called DMV and asked about solutions, they confirmed that US bank still holds the title. I need the title of my purchased vehicle from US bank.

US bank apparently opened a second checking account and closed a saving acct, unbeknowest to me. My payroll checks were deposited and have been for quite sometime now into the closed savings account and today when I didn't see my payroll money in my checking acct, I called US Bank and was told that there was a temporary transfer from the savings into the checking. At no time I was ever notified that this was the case. The rep told me that she could fill out a form to have the funds transferred to my checking acct, but I wouldn't have the money until Tuesday. This is unacceptable. Had I been advised that the above action was taken, I would had had an opportunity to fix this, but I never received a call from anyone at US Bank. I have creditors who have automatic payments taken out every 2 weeks and I need the money deposited TODAY.

I am dissatisfied that your bank has chosen not to join the 21st century. Why do I have to wait for 10 days to receive a snail mail copy of my last statement> Why can't your bank simply e-mail a copy to me? You people have prevented me from closing on my home loan. Once I receive the statement I will be closing the account because your service is completely dissatisfactory. I was never treated this way by State Farm.
Gyna Norman-Pennell
[protected]

For the past 9+ months their new (outsourced I've been told) programmers have continually changed the web interface for USBank accounts. Most of the time I can no longer even log in, except by using a secondary browser. But a week later that will not work. My primary browser, Safari for Mac, hasn't worked in months. Despite writing their CEO, no one has bothered to do anything about this except regurgitating the same copy-and-paste stupid responses like "clear your cache" "clear your cookies" etc. I have so many open case reports filed with their inept tech support I'm tired of wasting my time. Thankfully I still get paper statements, otherwise I wouldn't know what was happing in my account since I can't even view my information. Find another place to handle your money.

I went into the local US/Bank with a certified check for over $10, 000 and wanted to setup a savings account since I have had a checking account there since 1968

The receptionist told me it would take an hour and a half to do this, which I could not believe since I setup the checking account back when I was 13, without a computer and it took less than 15 minutes back then

When I told her that's too long, she said she could not help me and left

Why would it take and hour and a half when I already have a checking account there?

I was employed with US Bank for a year and was subjected to employees and managers witnessing an employee repeatedly make inappropriate statements about my race and color and would continuously talk about politics and how Mexican people should not be allowed in America. Which is ironic considering this person is an immigrant from the Netherlands. I felt very disvalued as a person and an employee and was not given any help or support through this which resulted in my voluntary reassignment with the company.

Tomasz Dziedziniewicz 02/28/21
9905 Hemet dr
Las Vegas 89134
My email - [protected]@cox.net

Good Morning?

I have been with us bank for the last 20+ years.4 years ago I got a home equity loan of $ 100, 000 without any problems. Of this, I invested $ 52, 000 in our condo last year As our income increased by nearly $ 2000.00, I decided to increase our home equity loan from $ 100, 000 to $ 200, 000. I asked for help
Alex Wasserman- Universal Banker NMLS
U.S. Bank, Summerlin Branch
Full Service Brick and Mortar Office
1916 Village Center Circle, Suite 1
Las Vegas, NV 89134
Clark County.
Alex Wasserman saw no problem with getting the increased amount.
In his opinion, we qualified for a sum of $ 250, 000, including payment of the remaining debt.A month later, we were granted $ 140, 000 in a different type of loan with a higher percentage. We disagreed and turned to Alex Wasserman for help. He couldn't answer many of the basic questions about the loan. He wasn't acting like a pro and ignoring our questions. We wonder if the reason for his behavior is the fact that we are foreigners (legally for 35 years). For the first time in so many years in the USA, we felt discriminated against. We tried to contact the manager but he was busy. We left a phone number and I have been waiting for a reply for a week. Can anyone help us in this matter of our problem ?
Thanks for your time.
Sicerely
Maria, Tomasz

My name is Tracy Neal and I did a covid 19 forbearance last year for the months of May and June. I was told that the two months would be placed on the back end and that I would be receiving paperwork in the mail. I have been paying on time every month since last year July and it is now going into March of the next year. I have not received any paperwork and I have been held hostage as far as trying to refinance at a much better interest rate for myself. I've talked to four different agents over a four month period and they all say the same thing "We are sorry" but still no results. The bank should hold some accountability.

Lost my paycard moving across the country. Contacted the bank to receive a new card only to be told (after TWO WEEKS of being told misinformation) that I needed to fax over a ton of sensitive info, like my SSN and birth certificate, along with a form...that literally came to my new address in the mail... so I finally faxed the correct documents, and yet here I am, three weeks with no card. I had to miss my car payment and my credit score is screwed. I have seen THOUSANDS of complaints online with the same issue. This company intentionally gives you the run-around in an attempt to make you give up and let them keep your money. IT WONT BE ME! I'll spend any amount of money necessary to take legal action against y'all if I dont GET. MY. DAMN. MONEY. BACK.