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1.5 833 Reviews

US Bank Complaints Summary

112 Resolved
721 Unresolved
Our verdict: With US Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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US Bank reviews & complaints 833

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3:26 pm EDT
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US Bank Rewards Program Makes False Claims; Doesn't Fulfill Orders

On March 17, 2021, I used 29, 000 of my Rewards points to purchase a Canon Powershot ELPH digital camera. After not receiving the camera or any updates for three weeks, I began calling the Rewards customer service number. Today, I made my seventh call and was told a whole new story--that BEST BUY was responsible for fulfillment (which they are but I was ordering from a US BANK CATALOG using US BANK POINTS) and I should call the Best Buy 888 number.

I did call that number and Best Buy was able to tell me when I ordered and what I ordered but they said US Bank had Never placed an official order. So Best Buy redirected me back to US Bank Rewards customer service. I then heard "well if you haven't gotten it by now, we aren't updated about Best Buy inventory--and best we can do is credit the points you used for camera back to your Rewards account."

I feel like a ping pong ball caught between two large companies both shrugging and saying "Not OUR problem." WHY does US Bank offer the camera in their catalog if it's not going to be delivered? Any thoughts on improving the interface and communications for the sake of the consumer between US Bank and suppliers like Best Buy? To say the least, I am Very disappointed with US Bank. I feel like the Rewards program operates under false pretenses and is inherently fraudulent because they don't/can't/won't deliver what they promise.

I have given up with US Bank Rewards. I DID get a camera through my Wells Fargo credit card rewards program about an hour ago. Took five minutes to place order and it's arriving in 3-5 days Guaranteed. Which is how I thought US Bank's program would work...

I would like an explanation and resolution beyond refunding my rewards points. I've spent hours on the phone trying to get help through customer service and been far more patient than most. How can US Bank make this right for a long-time client? I don't know but talking to someone in charge of their Rewards department would be a start.

Catherine P. LaViolette
[protected]@aol.com
920.412.0577

Desired outcome: A Call From Someone Who Actually Manages US Bank's Rewards Program

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1:12 pm EDT

US Bank State farm / USBank credit card

My name is Susan Green. I am a retired State Farm employee, having worked 11 years in the collections area — training folks HOW TO TALK ON THE PHONE... effectively and with confidence. Today I spent over 48 MINUTES on the phone with "Nancy" from the credit card area in order to get my user id reactivated. My account ID had been locked since my card was hacked while I was in the hospital several months ago. I recieved a new card and used my previous login info, which locked me out. What should have taken maybe 5-10 minutes with "Nancy" took so long that I finally hung up, angry and in frustration. This person had no idea what she was doing, continued to put me on hold, probably to ask for advise, insisted I do all these things to my computer on MY end, which never looked like she expected to ("go here and do this", "click on this" — so fast and slurred, I had a horrible time just trying to understand her) and STILL didn't get the problem fixed. All I wanted to do is pay my bill! So now I will mail in my payment every month until it's paid off, which will only be a couple of months. Then this card will be cut up and tossed in the trash, where it belongs. This is also is how I feel about US Bank and your representatives. I am appalled at the awful customer service that I received today from someone who not only did not know her job, but also could not enunciate clearly for a telecommunications position. She even tried to get me to call back later, even after I told her multiple time this was my only day off and I had other obligations... and it was already after 11:30 a.m. CSt. State Farm Bank had much higher standards and ethics. I wasted nearly an hour of my only day off, on the phone, unable to be patient with someone who should NOT be on the phones. "Nancy" lacked empathy in her voice and her level of service was completely unacceptable. I will make every effort to have this small balance paid as soon as possible and gladly await the day I can cut up this particular credit card.

Desired outcome: Take Nancy off the phones! And I want paper bills sent to me at the following address: Susan J Green, 502 N West St, PO Box 275, Danvers, IL 61732.

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3:48 am EDT
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US Bank Refinance mortgage

I have been waiting 4 months to refinance my mortgage. I was in contact with John Benson Mortgage Loan Officer NMLS# 1057524. He does not communicate with me on the progress. I have tried to contact him many times with calls and email. So I cancelled my refinancing with him and is refinancing with another mortgage co. John Benson is now threading me with applications charges and told me "You will pay for this". I find this unprofessional and classless. How can US Bank hire this type of people, where threading people is OK.

Desired outcome: Get John Benson to stop harassing me.

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Jed Clamit
Wonderville, US
Jun 22, 2021 4:28 pm EDT
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US Bank is a total scam artist Bank. They use a 3rd party credit report company called Equifax Mortgage credit Services, And they will give you the worst credit report possible, and there is nothing you can do about it, you can try and call them but that wont work, they wont answer. You can reply by mail only to receive a smart [censored] letter pretty much telling you to bad. US Bank will then use this credit report to either deny you a refi or charge you a higher interest rate. If you are denied a refi on a mortgage that you set up 15 years prior and it has a ballon payment, well then youre pretty much in trouble. They will make you fill out tons of useless paper work, request info that is impossible to locate, call you every day to ask why they documents they have requested are not uploaded yet. Then stain your credit history even more by reporting that you are behind on a mortgage payment that you cant even make because of the balloon payment. all or none. Think twice before you let them set you up with a balloon payment, they will lie to you and say all you have to do is refi when they loan matures. Easier said than done. They should just say, this is when we will take your property from you. Crooks. Stay away from US Bank at all cost.

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12:59 am EDT

US Bank Service Providers/ Customer Service/ Supervisors

I was directed to a local US Bank branch to have a banker call the Dispute Dept. in order to have new forms faxed over for me. For the customer's convenience as well as to expedite, it was recommended that I fill out the dispute forms and the branch will fax them back for me as well. I had been on the phone for a while, transferred multiple times, verified at each transfer, all before speaking with a representative that sounded knowledgeable and understood with ease. I went to the branch to perform a simple task.

At the local branch, the banker understood the request, made the call to the department as per instructions. I waited over 25 minutes as the represenative on the phone was unable to perform the task and had no prior knowledge of such a task and lacked exercising their problem solving skills to have the forms faxed to the branch in any capacity. They believed the branch should have forms on file, not a common practice for a dispute department to think another department should account for their primary focus, and that I could have them reissued and mailed in about 10-14 days, regardless of the piont of my being in the branch for assistance was in order to expediate a process.

I had updated my address multiple times and US Bank randomly to this day sends bank cards and letters to another out of state address, a continual issue. The old address was brought up during the call so the firmd were not going to make it to me in a timely manner. I do not know if the representative was able to update to the correct address yet again. I left frustrated as US Bank never fails to disappoint in further complicating tasks.

I called the Dispute Department again and expressed my irritation with the amount of time and attempts it takes to accomplish one task with US Bank. I was transferred to a supervisor who exercised a lack of customer service skills as they reitertated an insignificant point and that I was the one needed to call the department with the branch's fax number, me, myself and not the banker even though I was standing right there in addition, in thier wordsI that I if was not willing to 'do the ground work' then I would be disappointed. I had just performed multiple pyhsical tasks per each representative. The supervisor was out of line in her statement and the supervisor's understanding that US Bank represenatatives had misdirected, mislead and misinformed was ineffectual. This should not be happening in 2021 with all the forms of communication available.

Desired outcome: a written response acknowledging the breakdown or malfunction within the banking system to assist

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5:52 pm EDT
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US Bank Loan for recreational vehicle - S. Plog

I received a call fromUS Bank in regards to my loan on 4/16/21 saying that they have not received my April payment that was due omn 4/5/21. So I called my bank to verify if payment was received or not and it had not cleared my bank so I put a stop payment on the check to USBank. I then called US Bank back and advised them that I had put a stop payment and that I was going to go to a branch near me and make the payment and asked that they waive the $30.00 late fee and they did. On 4/17/21 in the mail I receive a letter from US Bank along with my check and payment stub that had clearly been damaged in water because all the writing and signature on the check had a blue pink tinge to the stub and my check. There was an intial and date of 4/2/21 and cpo payments stamp on my check and then a date stamp of 4/6/21, so they received it on time but damaged why did it take them 10 days to contact me about the payment and make me feel that I did not make my poayment. when I called today they said it is my responsibility to check that my payment was received. So because of their lack of care I am out $25.00 for a stop payment and was made to feel everything is my fault. Great service.

Desired outcome: It would be nice to get my $25.00 back for stop payment fee but why is it always the customer fault

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5:14 pm EDT
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US Bank 2017 jeep renegade - account number 516374128

Dear Sir or Madam:

State Farm Insurance determined the 2017 Jeep Renegade is totaled as of February 8, 2021 due to an accident.

US Bank was contacted by State Farm Representative Tammy February 17, 2021 and on a conference call with me regarding the title. Since I did not receive a copy of the title, I sent an expedited request for a duplicate title and then sent it to the US Bank Total Loss Team to process the title with a lien so that State Farm could finalize and settle the payoff for the Jeep Renegade.

This all started last March 30, 2020 when the sales department for US Bank sent the documents needed for the transfer of ownership for the New York State DMV. However, for New York State, the lien holder (US Bank) must sign and attach a $5 fee to have US Bank as the lien holder. The person handling this transaction for US Bank was clearly unaware of the NYS DMV requirements by indicating in the letter for me to perfect the lien. The Rep for DMV informed me I could not do this and indicated out of state venders and financial institutions do not know how to handle liens for New York.

The title department failed to provide a MV-900 (Lien) for the New York State DMV last March 30, 2020 when I purchased the Jeep Renegade that I was leasing. I contacted US Bank that they had to perfect the lien as per the NYS DMV several times by phone and e-mail.

The car has been totaled as of February 8, 2021, and the total loss department/title department indicated they had the title as of March 4, 2021. As of April 17, 2021, there is no record of the lien recorded by US Bank when I checked the NYS DMV. the Certificate of Title for the above captioned vehicle with Account Number #516374128 was received by the US Bank Total Loss Team to take the required action to record a lien.

As of April 17, 2021, the US Bank loss team/ title department has not taken the required action of contacting the DMV of New York with a properly completed MV-900 to record the lien so that US Bank so that State Farm can finalize the payoff of the 2017 Jeep Renegade.

Please note I have made three payments on a car that is totaled, by borrowing money from my Individual Retirement Account (IRA), and due to my financial situation of losing money because of COVID-19, it is getting very difficult for me to continue making payments on the Jeep Renegade and I will not be able to withdraw anymore money from my IRA..

I contacted the NYS DMV for updated status including their website.
The person I spoke with at DMV stated they have no record of US Bank notifying them to add their name as lienholder on the title, however, DMV stated that if US Bank did notify them in March, it would have been processed by the end of April 2021.

Clearly, the title department of US Bank needs training on how to add a lien for a title for New York State.

Please ensure the US Bank Loss Team takes the action now to perfect the lien on the title for the 2017 Jeep.

Thank you

Respectfully,

Thomas J. Basler - Loan Acct. No. [protected]
State Farm Total Loss Claim Number: 32-16G5-12G, Date of Loss Feb. 8, 2021
146 Cortlandt Street
Croton-on-Hudson NY [protected]
Phone: [protected] (Cell) - [protected] (Home)
Fax: [protected]

Desired outcome: Title department to perfect lien, contact State Farm for payoff of 2017 Jeep Renegade

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7:28 pm EDT
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US Bank Visa gift card fraud

Purchased $500 gift card in Feb of this year. The next day the card had been drained leaving $2.00 . Called number on back of card and was told to fax copy of drivers license, gift card receipt and a tef # I was given. Was told the card would be replaced. Called weekly to check on status and each time given different info...the last one being they were sending a dispute form. It is now April and no form ever received. Last call made and they hung up on me. Visa has my $500 and I have NOTHING!
I want a refund or new gift card. This should be illegal to keep money that was obviously fraudulently used by scammers!

Desired outcome: Refund or new gift card

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1:19 pm EDT
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US Bank Request with account closure

I started a HELOC loan with US Bank and they wanted me to have a checking account to qualify for a lower interest rate, but to qualify for a free checking i needed to have another service like a credit card. They said I did not qualify for a credit card with a credit score of 815 and an annual income of $500K. So I applied for a secured credit card and i was approved after a payment of $200. I then opened my bank account with $100 deposit. Then, US Bank declined my HELOC application. So I asked them to close my bank account. They sent me this e-mail.

[protected]@usbank.com
Wed, Jan 13, 2:54 PM

to RAJEEV.PANGULURI

Good Afternoon Rajeev,

Thank you for writing our U.S. Bank Email Operations department. My name is Tara, and I would be happy to help.

While I would hate to see you close your account with us I definitely understand and I am so sorry to hear your request for a HELOC was denied.

If you could please respond to this email with your mailing address. If it matches what we have on file, then I will submit the request to get the account closed and mail you a cashier check for the remaining balance.

Hope to hear from you soon.

Tara M.
U.S. Bank Email Operations Department

[THREAD ID:1-ESCXU79]

I have asked then on 01/12/21 then replied twice to this e-mail, 01/13/21 and 02/06/21. but they charged me $15 monthly fee and have still not closed my account.

I feel cheated by this bank and want my $100 refunded. Thank you

Desired outcome: Refund $100 deposit to checking account and close the account

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3:56 am EDT

US Bank Canceling my account for no reason

Yes this is a complaint about the US bank location in Cloquet MN. So I recently opened an account with us bank at this location. Just last night I went to a local gas station to fill up with gas and my card was denied. So I called customer service and basically was told that for some reason my account was being closed. Didn't give me a reason and when I told them, it would have been nice to have had a phone call from the branch manger or someone due to the fact that was all the money I had and now can't access it. Was told they would send me a cashier's check in the mail. What a joke. No common coursty and definitely customer service lacks. And they get away with this everyday! So to wrap this up I was pretty much told when I told the banker over the phone that I wasn't going to be able to go to work today because I couldn't access my money she basically said oh well there's nothing she can do about it which is a crock.

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9:10 pm EDT
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US Bank Reliacard

I am Eddie iverson I have ten thousand dollars on my reliacard got paid another grand two days ago. I have family who depends on me I can't work my job was lost due to covid 19. I went thru hell with unemployment for about 3 months maybe 4 to get my pay and claim figured out. They finally pay me all my weeks and I'm just happy as can be then I go to get money and I've gotten maybe 2 grand out of 10 over a 5 week period due to your company restricted my card. I'm on my 3rd new card sent in my ID over 5 times my selfie more than 5 letters from my landlord unemployment everything you've asked for at this point It has to be racially motivated. It's like a game that don't end and I've had people treat me this way before. Playing with me just cause I'm a older black man. I'm going to get in touch with everyone who will listen to me and then my lawyer and figure this out. I want my damn money now it ain't yours to hold anymore I've done what u wanted enough games. Unrestrict my card immediately I'm asking you last time

Desired outcome: My card to work that's all my own money

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5:15 pm EDT

US Bank complaint

good afternoon,

my name is raiza hernandez and i work at a state farm agency. i sincerely regret to inform you all that i am appalled at the abysmal level of service that not only i, but our mutual customers have consistently experienced since the alliance between state farm and us bank began. today, i have spent most of my day on the phone with you and our customer patiently waiting next to me for nearly 4 hours in order to try and solve a simple account change. thanks to the subpar service handling at this department, what started off as a straightforward service evolved into an incredibly scrutinous and demanding mission. the lack of empathy and responsibility in your treatment toward myself and my customer is absolutely shocking and unacceptable. i feel ashamed to be associated with this company and its severe lack of customer consideration to say the least.

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9:34 pm EDT

US Bank atm deposit gone wrong

In December 2020, I attempted to deposit $640 at the Crossroads ATM in Bellevue Washington. The ATM swallowed $240 after spitting my money several times. $400 went through and I got a receipt saying the transaction could not be processed when I attempted to deposit the remaining $240. I called the bank in a panic and ended getting $60 in credit instead of $240. Ever since then I've filed and refiled disputes to no avail. Every time I call the bank I get very bad customer service especially the fraud department women, who are rude and almost want to yell at me. I just want my money back. I'm sure if they conducted their "investigation" they'd find unaccounted money in the ATM through an audit. It's now well over 90 days and all they ever tell me is that 'it's still in processing and there's nothing else I can tell you'

Desired outcome: I need my money credited to my account $180

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10:39 pm EST

US Bank Unethical behaviour

My name is Beth Tigelman,

This complaint concerns the US bank located at 693  Canton Rd. Akron, Oh 44312.   

My husband and I started to process a refinance loan clear back in early January of 2021. The girl we talked with  was Kylia Mosley, who we found to be very helpful and friendly. She seemed to always acknowledge us when we entered the bank, even when it had nothing to do with our loan process.
  
Finally we were to go and sign the final papers on 02-12-21 and we told that Kylia had been transferred and that Bethany Niswander would be handling the final closing. We arrived to sign the papers only to find out that the escrow had not been calculated into the loan. We were told at that time it would take a few more days! 
 
I stopped in at the bank and inquired toward the end of February, because my payment would be due to the mortgage company on 03-01-21. Bethany informed me that I needed to call the mortgage company (Flagstar) and get some information from them. I had no idea what she was talking about and did not feel like it was my responsibility to obtain any information. She was very rude and said, "this bank is short handed and I don't have time to call Flagstar, you need to call and get the information." What?

My husband and I have been married for 42 years and have had many loans, none of which we had to acquire information to close a loan, except the normal paperwork required to obtain the loan, in the first place (w 2's, debit, income etc.). Bethany was very rude and condescending  and I did not appreciate her attitude. Because she was unable to help us, I ended up having to make a 03-01-21 payment to Flagstar. 

My husband contacted Flagstar and got  the information he thought Bethany needed, he emailed her the information and asked her to let him know if that is what she needed to finish this loan. That was on Tuesday 03-02-21 at 11:07 am. Today is Friday 03-05-21, she finally called to say we can come in and sign the final papers on 03-10-21.  

In short, I think the customer service at this bank is terrible. For two cents I would have taken my business somewhere else. This is the first time in my life I have felt compelled to write a complaint about anyone or anything. We are just getting so used to poor job performance! Back in the day you would have been fired for talking to a customer the way Bethany talked to me.

A dissatisfied customer,
Beth TIgelman
[protected]

Desired outcome: Strive for better customer service, it is important!

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11:47 am EST

US Bank Business account

We have 2 accounts at us bank that was opened when us bank was charter one.
All officers went to the bank on feb 19, 2021 to make the proper changes to the account since people were being taken off and put on.
Long story short it's almost march 19th and I who m the treasurer do not have access to the account. The complaint I have is about the business account dept. The rep was so rude and short, I forgot her name but they know who she is, they can look and see who you spoke to. I just want to say if this is the person you have working for your business account you may never get any new accounts. If it were up to me I would close that account out and go someplace else. Problem still not solved, it's a nightmare I dont believe this bank. Now she tells me no one on the account has access to do anything (da) so who can do anything on the account? Don't know she told me me that one of the dead people on the account maybe can give me access to the account. Sorry [censored] bank with unprofessional business banker people.

Desired outcome: I want the accounts fixed. thats why we went into the branch to get it done.

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9:33 pm EST

US Bank Title transfer

On 10/28/2020 I bought a vehicle from a buyer who had financed it through loan at US bank (Morgan Hill, CA) branch. We paid off the loan from the buyer with a cashier check at the US bank branch, with a notary statement signed by US bank. We were assured that US bank holds the title and will either send it to the buyer (who will forward it to us) or directly to us. Its March 2021 and we have not received title. I called DMV and asked about solutions, they confirmed that US bank still holds the title. I need the title of my purchased vehicle from US bank.

Desired outcome: Title transfer

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1:31 pm EST
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US Bank Delay in transfer of funds from closed to account to active one

US bank apparently opened a second checking account and closed a saving acct, unbeknowest to me. My payroll checks were deposited and have been for quite sometime now into the closed savings account and today when I didn't see my payroll money in my checking acct, I called US Bank and was told that there was a temporary transfer from the savings into the checking. At no time I was ever notified that this was the case. The rep told me that she could fill out a form to have the funds transferred to my checking acct, but I wouldn't have the money until Tuesday. This is unacceptable. Had I been advised that the above action was taken, I would had had an opportunity to fix this, but I never received a call from anyone at US Bank. I have creditors who have automatic payments taken out every 2 weeks and I need the money deposited TODAY.

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2:16 pm EST

US Bank Banking service

Hi my name is Veleeta Davis and I am writing to complain about US BANK
I had account number: [protected] and I tried to have some money deposited. When I tried I thought the money was coming from a legitimate source. However it came back as fraud, as a result US BANK closed my account and refuse to reopen it. My complaint is if I thought in my mind that the money I was supposed to receive was legitimate why does US Bank have to close my account? If I am not at fault why can't they reopen it? I would like someone from US Bank to contact me about reopening my account. My email address is [protected]@gmail.com and my phone number is [protected] my address is 6140 Macarthur Blvd Oakland CA. 94605.

Desired outcome: Reopening of account at US BANK for Veleeta Davis

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2:53 pm EST

US Bank Access to my statements

I am dissatisfied that your bank has chosen not to join the 21st century. Why do I have to wait for 10 days to receive a snail mail copy of my last statement> Why can't your bank simply e-mail a copy to me? You people have prevented me from closing on my home loan. Once I receive the statement I will be closing the account because your service is completely dissatisfactory. I was never treated this way by State Farm.
Gyna Norman-Pennell
[protected]

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10:11 pm EST
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US Bank unable to access USBank accounts online

For the past 9+ months their new (outsourced I've been told) programmers have continually changed the web interface for USBank accounts. Most of the time I can no longer even log in, except by using a secondary browser. But a week later that will not work. My primary browser, Safari for Mac, hasn't worked in months. Despite writing their CEO, no one has bothered to do anything about this except regurgitating the same copy-and-paste stupid responses like "clear your cache" "clear your cookies" etc. I have so many open case reports filed with their inept tech support I'm tired of wasting my time. Thankfully I still get paper statements, otherwise I wouldn't know what was happing in my account since I can't even view my information. Find another place to handle your money.

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1:23 pm EST

US Bank Customer service

I went into the local US/Bank with a certified check for over $10, 000 and wanted to setup a savings account since I have had a checking account there since 1968

The receptionist told me it would take an hour and a half to do this, which I could not believe since I setup the checking account back when I was 13, without a computer and it took less than 15 minutes back then

When I told her that's too long, she said she could not help me and left

Why would it take and hour and a half when I already have a checking account there?

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US Bank Customer Reviews Overview

US Bank, operating through its website usbank.com, offers a range of financial services to individuals, businesses, and institutions. Their product lineup includes checking and savings accounts, credit cards, and loan options such as mortgages and auto loans. Additionally, they provide wealth management, investment services, and insurance products. For businesses, US Bank offers payment processing, cash management, and commercial lending. Customers can access services online, via mobile app, or through their network of physical branches across the United States.

US Bank In-depth Review

Overview: US Bank is a well-established financial institution that offers a wide range of banking products and services. With a rich history and background, US Bank has built a strong reputation in the industry.

Products and Services: US Bank provides a comprehensive suite of banking products, including checking accounts, savings accounts, loans, and credit cards. In addition to these core offerings, they also offer convenient online banking, mobile banking, and investment services.

Accessibility and Convenience: US Bank has a widespread presence with physical branches and ATMs available in many locations. Their website and mobile app are user-friendly, making it easy for customers to manage their accounts on the go. They also provide various customer support options, including phone, email, and live chat.

Account Features: US Bank offers competitive account fees and minimum balance requirements. They provide attractive interest rates and rewards programs to help customers maximize their savings. Additionally, they offer useful account management tools like overdraft protection.

Online and Mobile Banking Experience: Setting up an account with US Bank is a breeze, and their online and mobile platforms are intuitive and easy to navigate. Customers can enjoy a seamless banking experience with features like fund transfers, bill payments, and account alerts. US Bank prioritizes security measures and fraud prevention to ensure the safety of customer information.

Customer Service: US Bank's customer support team is known for their responsiveness and helpfulness. Customers can reach out for assistance through various channels, including phone, email, and live chat. US Bank strives to resolve issues and complaints promptly to ensure customer satisfaction.

Financial Stability: US Bank has a strong financial standing and stability in the industry. Reputable financial institutions have provided positive ratings and reviews, highlighting their reliability. US Bank has also achieved notable financial achievements and received awards for their outstanding performance.

Community Involvement: US Bank is committed to corporate social responsibility and actively supports local communities. They have implemented initiatives and programs to make a positive impact, and they prioritize environmental sustainability efforts.

Fees and Charges: US Bank maintains transparency in their fee structure, ensuring customers are aware of any charges. Their fees are competitive compared to industry standards, and they do not have hidden charges or unexpected fees.

Customer Reviews and Ratings: US Bank has received positive customer reviews from various sources. Overall, customers are satisfied with their services, although there may be some areas for improvement. Common feedback includes praise for their convenience and customer support.

Pros and Cons: US Bank's strengths lie in their wide range of products and services, user-friendly online and mobile platforms, and strong customer support. They set themselves apart from competitors through their commitment to community involvement. However, there may be room for improvement in expanding their offerings and addressing specific customer needs.

Conclusion: US Bank is a reliable and reputable financial institution that offers a comprehensive range of banking products and services. They prioritize customer satisfaction, convenience, and security. US Bank is recommended for individuals and businesses looking for a trusted banking partner. Their value and reliability make them a top choice in the industry.

How to file a complaint about US Bank?

Here is a guide on how to file a complaint with US Bank on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with US Bank in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with US Bank.
- Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint with US Bank on ComplaintsBoard.com.

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Contact US Bank customer service

Phone numbers

+1 (513) 632-4141 +1 (303) 585-8585 More phone numbers

Website

www.usbank.com

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Use this comments board to leave complaints and reviews about US Bank. Discuss the issues you have had with US Bank and work with their customer service team to find a resolution.