US Bank
reviews and complaints

I have called and talked to 3 people I accidently submitted 2 mortgage payments on December 24th.  

1. Person told me that she couldn't help me and I would need to call the mortgage number.

2. Called and talked to someone and they said it would be refunded back to my account on the 30th. Still no refund.

Called today and was told that a refund was not possible this doesn't make sense to me.  I would like to understand why one of my mortgage payments not be refunded back to my US bank checking account.

3. Was told it was because my loan officer paid it off due to my escrow account.  Then told me I couldn't get a refund because I called in the day it happened.  This makes no sense.

Thanks

Sarah Comiskey

[protected]

I utilized the forbearance program during this very difficult year. I have gone to a credit union who will refinance my mortgage at 2.69% (substantially lower than current mortgage). However, I had to pay the forbearance balance. I have done this and provided the credit union with the cancelled check. However, their underwriters require a receipt in addition from U.S. Bank. I have spoken to 6 different people, 5 who said I would receive within 24-48 hours and one person who said "no such receipt exists." I cannot directly contact management as no one will give me his direct contact information. His name is Jim Holler, Mortgage Operations Manager. I spoke with Shaleigh Walker at 855.698.7627 who gave me Holler's name but declined to share his contact information.

I MUST HAVE THIS RECEIPT IMMEDIATELY IN ORDER TO CLOSE! Please send the receipt today to my email at Shannon.[protected]@ vallen.com. Account No. [protected].

I am also contacting my State Senators as soon as I send this email and then I will begin contacting attorneys. THIS IS INSANE! I started this task on Monday, December 21, 2020 and here we all are!

I have been fighting to get my Oregon unemployment insurance money form us bank reliacard since august this year untill now. i was told to fax a copy of my oregon id card that is enlarged and a copy of my utility bill with my address on it . i have faxed the required documents over and over again. i have kept copies of conformation of my texts getting there to thier fax number, [protected]. they still will not activate my relia card. i have $1, 510 dollars that they will not give me. im also filing a complaint with the better business bureau.

Card has been locked since oct 26th noticed funds on there nov 6 tried to use it and was declined called and was told to go on website to verify my identity well done that and was told 1-2 business days called back was told to fax in id social letter from landlord saying I could receive mail at my address and any bills in my name done that called and said it was incomplete or illeligible Did it about 5 more times and my account is still locked I have $5, 235 And can't touch it my utilities have been disconnected I'm facing eviction and on top of that I can't give my son a Christmas and will have nothing under no tree cause I can't even get a [censored]in tree these stupid [censored]s won't let me have my [censored] and it's not even theres

My name is Victoria E. Liffridge, my account number is [protected]. I have had my mortgage with US Bank for at least 10years or more. I have requested to refinance my mortgage mainly to obtain a lower interest rate. I have never been late and to this point have had any reason to contact US Bank. I applied in June of this year and with the Pandemic I understood delays. I have experienced incompetency. From the processor from the beginning. I received a work-up sheet with another person's information with the last 4 digits of their account and the amount. I informed the contact, I did not take money out of my account in the amount of $900, 000 and to remove that so it will not reflect in the decision making of my re-finance work up. It was never removed. Each time I had to resend and resend information that was still on the cover sheet. Papers were misplaced in that office, numerous telephone calls concerning this matter. Emails were set to Robin Dixon and her manager, which little response or attention was given to my forms. twice my IRA information sent and an investment account, the calls were requesting other papers required that wasn't on the original sheet. I filled out the form and overlooked dating and signing the portion concerning a credit card and it was sent again to me with information of this persons account. Due to this taking longer then necessary I have asked for a lower mortgage rate. I received the paperwork of a rate of 2.9%. For all I've went through, stress, and repetitiveness I am asking for a lower interest rate if not why? I have never experienced this type of service from any bank. I chose US Bank for the convenience of having an existing account with them.

I move, your system locks my card, I send verifying data and call you do nothing to unlock.
I suffer for 8 days with no place to stay 4 locked card.
I move again, call and send data again! Your system verifies my identity, your employees refuse to unlock the card... Forcing me to sleep in my vehicle because I need a card to get a room.
Good job!

My car has been locked for 2 months already I come to realization that they're trying to cover up their mistake because they never got proof of identification before issuing out going to count now they're giving me a hard time has in verifying identification when I'm on the account as well but my boyfriend has now got incarcerated so he can't show proof of a government ID then I was told it got to prove that I was able to send my ID and my social which I sent on December 7th and I also got power over a tranny which now I'm getting told that they cannot do nothing until the cardholder which is my husband that's incarcerated so cools ID and how can that be if I can't get my money off my card to get them out of jail I really believe that they're trying to cover up their [censored] for not getting identification of Kwame Mayfield before giving him funds which is totally understandable but now you want to put a lock on my money and the only way that I can give proof of call me Mayfield is if you release Define over to me wish I got power over attorney of tell Dad he can't get out and get us us Texas ID or let Matagorda County verify his identification which is where he is at right now this is ridiculous something needs to be done I mean cuz one minute y'all saying I can't do this next minute y'all saying y'all can do this I'm getting put on hold for 2 or 3 hours then getting hung up on got to do with the process all over again and every time I call it says I have $4, 226.34 available to be used on my card but I can't touch it something needs to be done

Broke covid 19 agreement they said they reset $0 to March and April 2020 then screwed memover reported to bureaus as 120 days past due even after I paid off cost me $7000 in credit 3 closed accounts I will be suing

Then they call me call me a liar say that never happened I provided credit reports then it gets fixed to 90 days past due then they say I never spoke to them so I give them call logs then they backtrack and just get an attitude telling me go file bankruptcy

Have 5 accts with us bank 30,000 in checking accts cc card 25,000 limit and home equity for 124,000 which I have had for 15 yrs. No mortgage on home 800 credit score and they are making me reapply to renew the home equity there correspondence is like I am a new customer with no track record. No wonder they lose existing customers, going to a local bank and transferring all accts to them.

I became a credit card customer of US Bank in August 2019 when I was approved for the Kroger Rewards Mastercard. I set up autopay on the USB website and my payments were made without any problem until September 2020. I had previously paid off the entire balance on the card in August 2020. The payments thereafter were to be for the statement balance each month. Since September 2020, my autopay is not going through. They show the monthly payment and then show it as reversed. I have spoken to a rep each month since this started and it is still unresolved. I also have deleted and added the correct payment account information each month and it has not resolved the issue either. I spoke with someone today because I just wanted to close the account so I would not have to deal with any more frustration, as all I want is the payment to be made without having to worry about it. Anyway, as I was speaking with the rep, she said she could read the acct number to me that they had on file and it was the correct number (as it had always been since 8/2019), but their system added 5 zeros to the beginning of the number which made it unrecognizable to my bank. I asked her if she could fix it or turn in a ticket to her technical support and she said she could not do that and this was the first she had heard of a problem like this.
I am trying to be as kind as I can here by not getting into how rude she was and the fact that she repeatedly told me I made a mistake entering my acct number in the beginning of our relationship, which is impossible since payments were made without any problems for over a year... In summary, I have closed the credit card account, although I did not want to do so. I just don't think it should be so difficult to make a payment and when there is a problem, someone should really listen to the complaint and seriously try to help resolve the issues. If she felt I needed to speak to someone else, I would have been happy to do so.

I recently noticed a $1000 charge on my credit card account that I did not make. I notified US Bank and they reversed the charge pending investigation. They then notified me that they were charging me for the fraudulent transaction. I did make this transaction. I am asking that you investigate this matter and make a determination as to whether US Bank has indeed performed an adequate investigation and to advise me what my legal recourse is to recover my funds which have been fraudulently taken by US Bank.

On or about Oct 16, 2020 I went online to the USB app to see if my scheduled payment of $452.46 to Capital One was made. I was not able to confirm that it was paid because the app was down. To avoid more late charges I went online to Capital One and paid the $462.46.
I then noticed that 2 payments were made to Capital One for $452.46. I called USB and they said they would stop payment on one. That was ALL I asked USB to do.
What USB did was stop payment on all future payments to Capital One. I was not notified of this nor did I receive any paperwork.
I made my Nov payment on 11/13 online at Cap One app. On Nov 23, 2020 my Cap One card is not working. I call Cap One and they tell me USB stopped payment on the amount $609.58 which was due Nov 14.
I call USB and after over an hour on the phone I was told the payment would be made on Nov 24. As of 10:00 am it had not been made.
I have now incured a late fee of $25.00 and interest of $17.46.
On Nov 24 I call USB and was told that I was sent paperwork in Oct on the stop payment and what I would have to do to before any future payments would be made to Capital One.
Not only do I now have to wait 3 more days after going to USB on Nov 25 to sign the paper but I will incur more interest.
HELP
PS. When I was transferred to a senior banker to ask if USB would cover the late charges and interest he listened and then hung up on me

US Bank Reliacard froze my account due to my changing my address. They have me no notification of freezing my account. Said I needed to go to their website and verify my identity & matter would be resolved in 1-2 business days & that they would also need a copy of my lease and to speak to my landlord to verify my address. I thought that was a load of crap but I had my landlord over to my residence & Called them again because I need my money to pay my bills! After being on hold for over an hour I was told by vs rep they didn't need to speak to my landlord nor did they need a copy of my lease! Called back 2 days later & they tell me they never received it and to send it again & we would be notified in 7-10 business days this time. Needless to say that was another line of crap they gave me. Called back the next day and was told I needed to resend identity verification. That made 3 times I had to verify my identity. Call again next day to speak with supervisor about the issue. Was told they needed copy of my birth certificate now & that identity verification was blurry & unreadable. Not sure how that's possible when their website won't accept a selfie that is blurry or not within the square box! Then they inform me on top of that that it has been sent to the fraud department and it's out of their hands. However, they won't transfer me to the "fraud department" nor will they give me a phone number to call to reach them. The only fraud going on is with US Bank holding government issued funds that do not belong to them! I've heard every excuse there is to hear from them and am told something different every time I call. This has been going on for 2 months now & a balance of $900 is on a card I cannot use and there is no resolution in sight! My vehicle has been repossessed, utilities disconnected, & I have received notice I am about to be evicted because I cannot pay my bills without my money! I didn't choose to be unemployed. I am self employed and had a good business until COVID. US Bank has no right to hold my money from me! Something needs to be done to resolve this issue or I am going to go ahead with a lawsuit! Sad that a bank takes advantage of people just trying to keep their head above water during this pandemic!

US Bank is holding my funds and will not remove hold. I receive my Texas Unemployment Benefits on the US Bank Reliacard. I called and gave them a change of address due to obviously moving to new residence. I verified my funds were available on my card before using it. However when I tried to pay for my purchase the card was declined. I had clerk run my card a couple of times to no avail. Went home & called the number on the back of my card to be told they placed a hold on my account because my card was ran a few times & the address they had on fIle did not match the address where the card was used! I was then told I needed to go to their website to verify my identity & my account would be unlocked in 1-2 business days. I did as they asked and in 2 business days, same issue! Called US Bank again & told they didn't receive it & I needed to do it again but this time it would take 7-10 business days. Again I did as they asked. 10 business days later account still locked. This time they tell me my account is with their fraud department & they have no control over it. Called again today & I'm told by a supervisor to once again verify my identity on their website. Did as instructed while on the phone with them and the come back & say they need a copy of my birth certificate. There is zero reason US Bank needs a copy of my birth certificate! This has been going on for over a month now. I've had 2 direct deposits made from the state of Texas for unemployment benefits & a third one is due on that account this coming Sunday. Due to US Bank's ludacris excuses & holding my money for absolutely no reason, my truck got repossessed, my electricity shut off, and now I'm facing eviction. I want my money & I want it now!