US Bank

I have been working on paying off my lease. I sent the check well before the due date! Then weeks later they send me a customer purchase titling instructions. I filled that out. Had it faxed. Then they told me I didn't fill out the form fully so I again faxed it. This time I called them and they said the fax was received but only showed my name the rest of the form was blank. This was done at a bank. Then I called again, I then this am tried to fax the completed copy. I am 1/2 hour from the fax, the fax office told me again the fax didn't go through as it was busy. And to drive 1/2 hour back. In the meantime today I also not only try to fax again but line busy, I sent this form in the mail. Upon talking with your rep he said to send an email which means I have to go travel I tried it, it won't go through. He said email it to eot lease maturity us bank.com, I will go down to the library to attempt again as who knows if you will ey my mailed form that I sent to the Amherst address! Zacnjbbbokpk16373 vin number, account [protected]. Help!

For a car where my payoff is 13975.30 they want to charge 17, 678.69 to the dealership for trade in. They say its the fair market value for a car; that kelly blue book states is worth $14, 175 to 15, 599. This is for a car that we have been paying on for 36 months.

Initial car value was 22, 998.40. This is after they quoted another dealer 15 .. . in July. They are just trying to run up the cost of the vehicle after the fact.

Hello,

My name is Chrissy Means, I am reaching out to see if someone can assist with transfer over appraisal to Huntington bank.

I have been reach out to Jennifer Fret (loan Office) NMLS:908096
for last month to get appraisal transfer over to Huntington Bank and Leslie Lopez-Butscher (Mortgage Loan Processor) for past two week with assist getting appraisal transfer over. The lender and myself have not been able get update on when the appraisal will transfer over. There is several email to loan officer and associate to get this matter resolve and there still no update. This matter is holding up closing process.

The File #[protected] for appraisal and the appraisal will be going to Huntington's lender ID is [protected]

Can you please assisted me with getting the appraisal transferred over?

Thank you

Ms. Means

My son/friend transferred EDD EDD hardship money to my account. B of A said it never should have been accepted because names did not match. Even though I specifically asked for someone other than Whitney " at US Bank they refused and told me that she was handling it and when I asked for her supervisor they refused. She had been very rude when I talked with her about the return of his money that was transferred she said it would take 3 months do to Coronavirus. I told her it should be the opposite because his EDD money that he transferred was emergencr hardship and it was for my Mom who died of Corona iij n August and my Dad in December. I was hoping someone else could get assigned so that He gets his 5000 back and pay for funeral a different way. I haw have never heard of it taking that long
Thanks Carol Seibel
[protected]

I have called and talked to 3 people I accidently submitted 2 mortgage payments on December 24th.  

1. Person told me that she couldn't help me and I would need to call the mortgage number.

2. Called and talked to someone and they said it would be refunded back to my account on the 30th. Still no refund.

Called today and was told that a refund was not possible this doesn't make sense to me.  I would like to understand why one of my mortgage payments not be refunded back to my US bank checking account.

3. Was told it was because my loan officer paid it off due to my escrow account.  Then told me I couldn't get a refund because I called in the day it happened.  This makes no sense.

Thanks

Sarah Comiskey

[protected]

I utilized the forbearance program during this very difficult year. I have gone to a credit union who will refinance my mortgage at 2.69% (substantially lower than current mortgage). However, I had to pay the forbearance balance. I have done this and provided the credit union with the cancelled check. However, their underwriters require a receipt in addition from U.S. Bank. I have spoken to 6 different people, 5 who said I would receive within 24-48 hours and one person who said "no such receipt exists." I cannot directly contact management as no one will give me his direct contact information. His name is Jim Holler, Mortgage Operations Manager. I spoke with Shaleigh Walker at 855.698.7627 who gave me Holler's name but declined to share his contact information.

I MUST HAVE THIS RECEIPT IMMEDIATELY IN ORDER TO CLOSE! Please send the receipt today to my email at Shannon.[protected]@ vallen.com. Account No. [protected].

I am also contacting my State Senators as soon as I send this email and then I will begin contacting attorneys. THIS IS INSANE! I started this task on Monday, December 21, 2020 and here we all are!

I have been fighting to get my Oregon unemployment insurance money form us bank reliacard since august this year untill now. i was told to fax a copy of my oregon id card that is enlarged and a copy of my utility bill with my address on it . i have faxed the required documents over and over again. i have kept copies of conformation of my texts getting there to thier fax number, [protected]. they still will not activate my relia card. i have $1, 510 dollars that they will not give me. im also filing a complaint with the better business bureau.

Card has been locked since oct 26th noticed funds on there nov 6 tried to use it and was declined called and was told to go on website to verify my identity well done that and was told 1-2 business days called back was told to fax in id social letter from landlord saying I could receive mail at my address and any bills in my name done that called and said it was incomplete or illeligible Did it about 5 more times and my account is still locked I have $5, 235 And can't touch it my utilities have been disconnected I'm facing eviction and on top of that I can't give my son a Christmas and will have nothing under no tree cause I can't even get a [censored]in tree these stupid [censored]s won't let me have my [censored] and it's not even theres

My name is Victoria E. Liffridge, my account number is [protected]. I have had my mortgage with US Bank for at least 10years or more. I have requested to refinance my mortgage mainly to obtain a lower interest rate. I have never been late and to this point have had any reason to contact US Bank. I applied in June of this year and with the Pandemic I understood delays. I have experienced incompetency. From the processor from the beginning. I received a work-up sheet with another person's information with the last 4 digits of their account and the amount. I informed the contact, I did not take money out of my account in the amount of $900, 000 and to remove that so it will not reflect in the decision making of my re-finance work up. It was never removed. Each time I had to resend and resend information that was still on the cover sheet. Papers were misplaced in that office, numerous telephone calls concerning this matter. Emails were set to Robin Dixon and her manager, which little response or attention was given to my forms. twice my IRA information sent and an investment account, the calls were requesting other papers required that wasn't on the original sheet. I filled out the form and overlooked dating and signing the portion concerning a credit card and it was sent again to me with information of this persons account. Due to this taking longer then necessary I have asked for a lower mortgage rate. I received the paperwork of a rate of 2.9%. For all I've went through, stress, and repetitiveness I am asking for a lower interest rate if not why? I have never experienced this type of service from any bank. I chose US Bank for the convenience of having an existing account with them.

I move, your system locks my card, I send verifying data and call you do nothing to unlock.
I suffer for 8 days with no place to stay 4 locked card.
I move again, call and send data again! Your system verifies my identity, your employees refuse to unlock the card... Forcing me to sleep in my vehicle because I need a card to get a room.
Good job!

My car has been locked for 2 months already I come to realization that they're trying to cover up their mistake because they never got proof of identification before issuing out going to count now they're giving me a hard time has in verifying identification when I'm on the account as well but my boyfriend has now got incarcerated so he can't show proof of a government ID then I was told it got to prove that I was able to send my ID and my social which I sent on December 7th and I also got power over a tranny which now I'm getting told that they cannot do nothing until the cardholder which is my husband that's incarcerated so cools ID and how can that be if I can't get my money off my card to get them out of jail I really believe that they're trying to cover up their [censored] for not getting identification of Kwame Mayfield before giving him funds which is totally understandable but now you want to put a lock on my money and the only way that I can give proof of call me Mayfield is if you release Define over to me wish I got power over attorney of tell Dad he can't get out and get us us Texas ID or let Matagorda County verify his identification which is where he is at right now this is ridiculous something needs to be done I mean cuz one minute y'all saying I can't do this next minute y'all saying y'all can do this I'm getting put on hold for 2 or 3 hours then getting hung up on got to do with the process all over again and every time I call it says I have $4, 226.34 available to be used on my card but I can't touch it something needs to be done

Broke covid 19 agreement they said they reset $0 to March and April 2020 then screwed memover reported to bureaus as 120 days past due even after I paid off cost me $7000 in credit 3 closed accounts I will be suing

Then they call me call me a liar say that never happened I provided credit reports then it gets fixed to 90 days past due then they say I never spoke to them so I give them call logs then they backtrack and just get an attitude telling me go file bankruptcy

Have 5 accts with us bank 30,000 in checking accts cc card 25,000 limit and home equity for 124,000 which I have had for 15 yrs. No mortgage on home 800 credit score and they are making me reapply to renew the home equity there correspondence is like I am a new customer with no track record. No wonder they lose existing customers, going to a local bank and transferring all accts to them.

I became a credit card customer of US Bank in August 2019 when I was approved for the Kroger Rewards Mastercard. I set up autopay on the USB website and my payments were made without any problem until September 2020. I had previously paid off the entire balance on the card in August 2020. The payments thereafter were to be for the statement balance each month. Since September 2020, my autopay is not going through. They show the monthly payment and then show it as reversed. I have spoken to a rep each month since this started and it is still unresolved. I also have deleted and added the correct payment account information each month and it has not resolved the issue either. I spoke with someone today because I just wanted to close the account so I would not have to deal with any more frustration, as all I want is the payment to be made without having to worry about it. Anyway, as I was speaking with the rep, she said she could read the acct number to me that they had on file and it was the correct number (as it had always been since 8/2019), but their system added 5 zeros to the beginning of the number which made it unrecognizable to my bank. I asked her if she could fix it or turn in a ticket to her technical support and she said she could not do that and this was the first she had heard of a problem like this.
I am trying to be as kind as I can here by not getting into how rude she was and the fact that she repeatedly told me I made a mistake entering my acct number in the beginning of our relationship, which is impossible since payments were made without any problems for over a year... In summary, I have closed the credit card account, although I did not want to do so. I just don't think it should be so difficult to make a payment and when there is a problem, someone should really listen to the complaint and seriously try to help resolve the issues. If she felt I needed to speak to someone else, I would have been happy to do so.

I recently noticed a $1000 charge on my credit card account that I did not make. I notified US Bank and they reversed the charge pending investigation. They then notified me that they were charging me for the fraudulent transaction. I did make this transaction. I am asking that you investigate this matter and make a determination as to whether US Bank has indeed performed an adequate investigation and to advise me what my legal recourse is to recover my funds which have been fraudulently taken by US Bank.