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CB Airlines and Air Travel Turkish Airlines Unacceptable experience on turkish airline flights
Turkish Airlines

Turkish Airlines review: Unacceptable experience on turkish airline flights

K
Author of the review
2:17 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to formally express my deep dissatisfaction and frustration with the unacceptable service I experienced with Turkish Airlines on both my outbound and return journeys to Dubai, under distressing personal circumstances. I was traveling to attend a funeral, and instead of being supported with professionalism and empathy, I was subjected to a series of failures that added significant stress to an already painful situation.

On my outbound journey on April 27, I flew from London Gatwick (TK1964) to Istanbul, then connected to Dubai (TK758). Due to issues with the connecting flight, my checked baggage was not loaded and arrived a full day later. As a result, I was forced to attend the funeral the next morning without any fresh garments or personal belongings, causing immense emotional distress and embarrassment.

On my return journey on May 3, I flew from Dubai to Istanbul (TK763) and then to London Gatwick (TK1997). During the Dubai–Istanbul leg, I endured a severe in-flight issue where the air conditioning unit above my seat was leaking water directly onto my head. When I raised this with the cabin crew, I was met with a dismissive attitude. Despite multiple requests, I was not moved to another seat—even though seats, including in business class, were available.

The staff’s solution of placing a sponge on the unit was both ineffective and disruptive, as the dripping continued and the noise prevented me from sleeping or relaxing during the flight. This level of service is unacceptable, particularly given that I had just attended a funeral and was emotionally and physically drained.

The chief flight attendant acknowledged the issue, confirmed that a report would be filed, and took down my contact details (email and phone number). However, I have received no communication or follow-up from your team since.

I expect Turkish Airlines to take immediate action to:
1. Investigate these incidents and hold the responsible personnel accountable.
2. Offer appropriate compensation for the distress, discomfort, and inconvenience caused on both journeys.
3. Implement better protocols for handling baggage, in-flight maintenance, and passenger care.

Flight Details:
• Outbound:
• TK1964 – April 27, 2025: London Gatwick to Istanbul
• TK758 – April 27, 2025: Istanbul to Dubai
• Return:
• TK763 – May 3, 2025: Dubai to Istanbul
• TK1997 – May 3, 2025: Istanbul to London Gatwick

I expect a full response and resolution within 14 days from the date of this letter. If this matter is not addressed appropriately, I will be forced to escalate my complaint publicly and pursue further action.

Sincerely,
Kashif

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