Turkish Airlines

I flew with Turkish Airlines and they offered the absolute worst customer service.

They are extremely unprofessional, rude and simple don't care about their clients. Customer service representatives are not knowledgeable, refuse to assist and simply transfer you to another department where you have to explain your problem. After spending more than 2 hours on the phone, they say that there is nothing they can do.

After flying from IST to ORD in August, they damaged 2 of the suitcases. I filed a claim on their website and after submitting the required documents several times, and waiting almost 3 months, my claim was rejected for not submitting my credit card statement. Their requests are unreasonable, and they simply are looking for ways to deny payment and avoid accountability.

Do NOT fly with Turkish unless you have nerves of steel and are ready to be treated with absolutely NO respect.

We booked a flight with Turkish Airlines to travel to Jordan for 1 week, which would start on October 13th, unfortunately 1 week before a serious military conflict in neighbored country Israel started. As we reached out to Airline to cancel the trip due to safety reasons or at least to change the destination, both our suggestions were declined and absolutely no solution was offered. Even changing the destination to Istanbul, which was our middle stop on the way to Amman, would have cost us 1.000 EUR (on top to initial 2 tickets price of 1100). Just to compare, our hotel chain immediately and without any questions cancelled all reservations free of charge.

Hence we are deeply disappointed that Turkish Airlines has absolutely no interest in customers´ safety, but only thinks about it´s own profit. Definitely will not consider flying with Turkish Airlines again.

I traveled from Tehran , Iran to Fergana City in Uzbekistan via Istanbul airport by Turkish Airlines however, my luggage did not arrive to Fegrana. It seems Turkish airlines did not load our luggage (me and another persons and probably some other people) to the plane on Thursday 5 October.

Next flight will be on Tuesday 10 October and I since I needed my cloths and stuff , I had to spend 100 Euro to buy cloths for myself and Turkish airline must compensate this amount to me.

Now I am in Uzbekistan until Thursday 12 Oct.

My flight number was TK026.

Dear Sir/Madam,

I arrived by flight number TK 0260 to Fergana City in Uzbekistan on 5 October but my bag was not in plane. When we asked the airport officials they said it will come on next Tuesday which is very late as I have a lot of important staff in my luggage.

We ask you to send the bag to Tashkent airport so that I can receive it by tomorrow

Hi, I had my trip with TK on the route Sao Paulo - Istambul - Cluj Napoca.

It started Saturday 30th of September (TK0194) with a delay of 2 hours, by this point I would have lost my connection from Istambul to Cluj Napoca but that flight also got delayed by 5 hours (TK1347), we where supposed to arrive at 9pm and we arrive almost at 2am!

But the main problem is that when I arrived to Cluj Napoca I didn't received my two luggage, I presented the complain at the Office of lost&found and they gave me the File Reference and told me that the next flight from Istambul was Monday morning.

I waited to hear something on Monday, but no news.

I called twice to TK and they keep saying to call back the next day and that they don't have new info, they don't even know if my luggage is in Istambul or in Sao Paulo!

I sincerely don't know what to do, I'm a foreign student in Cluj, all my belongings are in those bags, I cannot afford to buy new stuff.

The story become too long if i were to write here. Please read my official letter regarding the incidence. I have been complain this long time ago somewhere october 2022 but no response or the response was negative probably it goes to wrong department. My friend name abdul rahim ngah have the same problem and issue with me already got his money back.

Please read attachment letter and correspondence.

Your cooperation is greatly appreciated.

Thank you.

Mohd jaafar abdullah

Passenger name :

Mr IGUER ABDELMOUNAIM , Mr IGUER ADIL , Mrs BENKADI FELLA

flying in Business Class

FLIGHT N° 2411 DATE 31 AUGUST 2023 FROM ANTALYA TO ISTANBUL

Our 3 suitcase has been found Broken in Istanbul Airport which is totally not acceptable for a company as TK

i am not asking anything by return but we have been really chocked by the attitude

This is not welcoming us at all and will certainly never come back to Turquie

After greeting, we were on board the flight from sarajevo to istanbul on turkish airlines on 24/8/2023, which was supposed to take off from the airport at 14.25, but the plane was delayed and we crashed for two hours or more, and therefore we ask you to compensate us for that, because of which we had to change the hotel reservation and our physical damage, as my mother is more than 80 years old and was very damaged by the period that the plane delayed, as well as all of us, my family and I were 8 members

Customer Service is non- existent if their flight is 5 hours late and you miss your connecting flight. Walked for hours trying to find help rebooking. When I finally found the right desk, the young man was rude. I was re booked for the next evening. The rude young man did tell me I had to get a Turkish Visa to get out of airport and would be compensated if I contacted customer service. Did not get to a hotel until midnight. I incurred extra expenses in tips (shuttle rides, hotel, airport again). The flight he booked me on landed in Zanzibar International terminal around 1am. I think we were the last international arrival. I had a 6 hour wait for my domestic flight from Zanzibar to Kilimanjaro. All terminals in Zanzibar were closed for the night. I waited outside for 6 hours sweating and fighting mosquitos with no bathroom or drink. The result of this was severe dehydration. I became very ill and required 2 units of IV fluids, etc.