Turkish Airlines
reviews and complaints

Hi, I had my trip with TK on the route Sao Paulo - Istambul - Cluj Napoca.

It started Saturday 30th of September (TK0194) with a delay of 2 hours, by this point I would have lost my connection from Istambul to Cluj Napoca but that flight also got delayed by 5 hours (TK1347), we where supposed to arrive at 9pm and we arrive almost at 2am!

But the main problem is that when I arrived to Cluj Napoca I didn't received my two luggage, I presented the complain at the Office of lost&found and they gave me the File Reference and told me that the next flight from Istambul was Monday morning.

I waited to hear something on Monday, but no news.

I called twice to TK and they keep saying to call back the next day and that they don't have new info, they don't even know if my luggage is in Istambul or in Sao Paulo!

I sincerely don't know what to do, I'm a foreign student in Cluj, all my belongings are in those bags, I cannot afford to buy new stuff.

The story become too long if i were to write here. Please read my official letter regarding the incidence. I have been complain this long time ago somewhere october 2022 but no response or the response was negative probably it goes to wrong department. My friend name abdul rahim ngah have the same problem and issue with me already got his money back.

Please read attachment letter and correspondence.

Your cooperation is greatly appreciated.

Thank you.

Mohd jaafar abdullah

Passenger name :

Mr IGUER ABDELMOUNAIM , Mr IGUER ADIL , Mrs BENKADI FELLA

flying in Business Class

FLIGHT N° 2411 DATE 31 AUGUST 2023 FROM ANTALYA TO ISTANBUL

Our 3 suitcase has been found Broken in Istanbul Airport which is totally not acceptable for a company as TK

i am not asking anything by return but we have been really chocked by the attitude

This is not welcoming us at all and will certainly never come back to Turquie

After greeting, we were on board the flight from sarajevo to istanbul on turkish airlines on 24/8/2023, which was supposed to take off from the airport at 14.25, but the plane was delayed and we crashed for two hours or more, and therefore we ask you to compensate us for that, because of which we had to change the hotel reservation and our physical damage, as my mother is more than 80 years old and was very damaged by the period that the plane delayed, as well as all of us, my family and I were 8 members

Customer Service is non- existent if their flight is 5 hours late and you miss your connecting flight. Walked for hours trying to find help rebooking. When I finally found the right desk, the young man was rude. I was re booked for the next evening. The rude young man did tell me I had to get a Turkish Visa to get out of airport and would be compensated if I contacted customer service. Did not get to a hotel until midnight. I incurred extra expenses in tips (shuttle rides, hotel, airport again). The flight he booked me on landed in Zanzibar International terminal around 1am. I think we were the last international arrival. I had a 6 hour wait for my domestic flight from Zanzibar to Kilimanjaro. All terminals in Zanzibar were closed for the night. I waited outside for 6 hours sweating and fighting mosquitos with no bathroom or drink. The result of this was severe dehydration. I became very ill and required 2 units of IV fluids, etc.

I have been charged twice for my tickets.

I was charged £1,244 for changing my ticket as the tickets were reissued by the Expedia agent .

On the 30th July 2023,

Only to be charged again for the same amount £1,244 by Turkish airline on Tuesday 01/8/23.

I have provided the proof of these two payments to Turkish airlines however they are still arguing they’ve done nothing wrong. I need he’ll in resolving this please. Thank you.

I am writing to express my deep dissatisfaction and objection to the Turkish Airline's decision to refuse compensation for the inconvenience I experienced during my recent flight with your airline. On [13/7/2023], I had a booking with Turkish Airlines, Flight [661], which was scheduled to depart at 8:30] from [Istanbul airport] to [Tunis Cartage airport].

The ordeal began when the flight was significantly delayed by more than two hours, causing considerable frustration and discomfort for all passengers on board. Delays of this magnitude can be highly distressing, loss of valuable time, and additional expenses for passengers.

As if the delay was not enough, my baggage did not arrive on the same flight, further exacerbating the situation. I was left without my belongings, including essential items I needed immediately after arrival. Unfortunately, my bag arrived on a separate flight more than 7 hours later. This mishandling of baggage is a clear violation of the airline's responsibility to ensure the safe and timely delivery of passengers' belongings.

What made matters even worse was the financial burden I had to bear due to the airline's negligence. As the delay and baggage mishandling disrupted my travel plans, I had arranged for a taxi service to pick me up upon my arrival at [destination airport]. However, due to the prolonged delay and the non-arrival of my luggage, the taxi had to leave after waiting for an extended period, which was completely out of my control. Consequently, I was forced to rent another taxi, incurring an exorbitant cost that could have been avoided if Turkish Airlines had upheld its commitment to quality service and punctuality.

I must emphasize that these inconveniences were entirely the result of the airline's shortcomings and not any fault of my own. I understand that unforeseen circumstances can arise in the airline industry, but it is the airline's responsibility to handle such situations professionally and compensate affected passengers accordingly.

I kindly request that Turkish Airlines reassess their decision to deny compensation and consider the undue hardship and financial strain I endured due to the flight delay and baggage mishandling. I expect the airline to adhere to the guidelines and regulations set forth by relevant aviation authorities and provide appropriate compensation for the troubles I experienced during my journey.

I look forward to a prompt and satisfactory resolution to this matter. Please reply to this letter at your earliest convenience and let me know how Turkish Airlines intends to address and rectify this situation.

Sincerely,

[kais ben aribia] [[protected]@yahoo.fr]

My disabled son has to transfer to his shower chair in order to take a shower.

We travel the world and have never had a issue on any airlines.

The TSA supervisor opened up the shower chair and threw all my son's tools that put together disabled shower.

I took a picture of his badge and he grabbed my cell when I told him I didn't take a picture of him.

My sons shower chair is useless now and replacement is over $2000.00.

It was apparent this employee did not like Americans especially disabled veterans.

He told us we were not going home to Los Angeles until I provided the oicture I took of his badge.

I will be contacting the Embassy and Veterans affairs.

This is my 5th attempt to resolve this issue.

I have been charged for 3 tickets...

I have been issued 2

I only need one..

Batine Ramirez

[protected]

[protected]

charged

561.26 Jan 5

564.07 Jan5

561.26 Jan 5

They all where initially assigned to seat 10K & 6A

Ticket Reservation code MRYXKI

Airline reservation number UB3MZF

Confirmation number UB3MZF

Airline Changed my seat to 12K & 14A

Booking number UCV3J2

Airline Changed my seat to 9A & 11K

other numbers

LZ85IB

LZ85CH

LZ83MK

Dear Sir/Madam,

I am writing to you regarding a serious issue with my purchase of 3 round trip tickets from ASAP Agency for trips from SFO to Vienna, Austria in July of 2022. The tickets were supposed to be valid for one year and included airline incidental protection for an extra $100 per ticket. The tickets were for me, my wife and my son, who was going to stay in Austria for nine months to complete his Fulbright research. My wife and I returned after 10 days, but my son planned to return this July 2023.

However, when I contacted ASAP Agency on June 2, 2023 to book my son's return flight for July 16, 17, or 18, I was shocked to hear that they wanted me to pay the following fees:

- $405 admin fee

- $270 no show fee

- Any fare difference fee

The total amount they asked for was $2031 for a one-way ticket, in addition to the original purchase price that I had already paid. This is outrageous and unacceptable, especially considering that I found one-way tickets from Vienna to SFO from other airlines for around $1000. Since my son's study was finished and he needed medical attention due to a surgery he had in Austria, I did not want to delay his treatment and decided to buy a return ticket from another airline for $1090.

I am very disappointed and dissatisfied with ASAP Agency's service and their failure to honor my return ticket from Turkish Airlines. I request a full refund of the fees they charged me and a compensation for the trouble and inconvenience they caused me. Please respond to this email as soon as possible and let me know how you plan to resolve this matter.

Sincerely,

Martin Shamskhou

[protected]@yahoo.com

Tel; [protected]

I was on a Turkish airline flight from Istanbul International Airport to San Francisco International Airport on the 28th June 2023.

Flight number: TK0079

As I step onto the plane in instanbul Airport the strewedness stated there is no room for my suitcase and so the case was take from me and off the plane. No bag tag was given to me.

I hand my boarding pass over to the same air strewedness who the lost my ticket.

Turkish Airlines states there is recorded details of my suitcase against my airplane ticket number which I got from Turkish Airlines.

The suitcase is not found in Istanbul and not in San Francisco.

There is over $2000 worth items in the bag to help me to get into a forest and yet there is over 30 people relying on me to get into the forest by the beginning of July this year.

Greetings!

I recently purchased tickets for a flight from Moscow, Russia to Miami, USA under the name of Mr. Vitalii Sedykh (TK607013076, Booking: UHZ66G). I am writing to bring to your attention an issue regarding the student discount that was supposed to be applied to my booking.

As a student, I was entitled to a discount of 10,000 rubles on my ticket fare. However, I regret to inform you that your system failed to apply the discount, and I was charged the full amount instead. I kindly request that the difference be refunded to me as soon as possible.

Please let me know if you need any further information or documentation from my end to process the refund. I look forward to your prompt response and a swift resolution. Please, note that my documentation had been submitted promptly.

Thank you for your attention to this matter.

Best regards,

Vitalii Sedykh

[protected]@gmail.com

My husband and I were issued a return ticket by Turkish ( PNR 6QT2) and travelled on 15th May from Bombay to Istanbul via Dubai. Ticket was part miles and part payment.

On the way back ,4th June at Istanbul airport , when we checked in, the Turkish staff said we had to collect the Dubai-Bombay boarding pass at the Dubai transfer desk and she checked in our luggage through to Mumbai and gave us TK+AI baggage tags. As per ticket, we reached the transfer desk at Dubai at 3am on June 5th, and asked for the boarding passes. We were told that the flight AI912 didn’t exist. Our luggage was wrongly tagged to an 11.45pm AI flight which we could never have taken since the TK758 flight scheduled arrival to Dubai was at 2.25am.

No one at Turkish transfer desk was there. One person at operations didn’t help us. We called Turkish Airlines online number and got no help. The only response on phone was to wait at Dubai airport, call Istanbul after 9am local time to see what can be done. We felt harassed, I was sick from all the waiting and bother. We were being asked to go from one point to another and transfer staff couldn’t help since we had no onward tickets and no reason to stay in Dubai transit. Dubai airport authorities also pointed out that we could not be in transit indefinitely without Dubai visa or transit flight out.

At no point did Turkish Airlines tell us that you booked us on a false airline that didn’t exist. This is the most bizarre and absolutely illegal thing to do - issuing a legal ticket with PNR with a false information on flight.

We were finally advised to buy new tickets on Emirates to make our way out of Dubai and to Bombay since otherwise we had no basis to be there at Dubai transit area without legitimate boarding passes for the onward journey and no visa for Dubai.

I would like to claim the costs for my Dubai-Bombay ticket at minimum and also file a legal case on the grounds that Turkish Airlines has done something illegal by 1) issuing a false ticket ; 2) checking in and boarding passengers on an incorrect PNR with false boarding cards that do not match the PNR of the ticket issued.

Best

Roshni Basu

Me and my spouse travelled to houston usa on 29th january 2023,our return ticket was booked for 24 july 2023, because some problem at my home , we booked and travelled to karachi on 7th may 2023. Turkish air charged rs.85,95o/- = to more than usd 301/- per ticket instead of usd 80/- which is maximum, thus usd 221x2=442 must br returned please.

Please note that full fare was paid fully four months back at the time of ist booking .

They have not any right to revise the fare on return travel or charge more on rescheduling than all the international airlines are charging.