Turkish Airlines’s earns a 1.1-star rating from 487 reviews, showing that the majority of passengers are dissatisfied with flight experience.
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Not allowed to fly back into the states with British Passport
On my return flight October 16 th flight 1 leaving at 14:05 to New York I was told at the check -in counter I needed to have a visa to reenter US with my British passport. The manager said E-visa can be gotten online. He indicated it can arrive in 30 minutes. He indicated that doing this is risky and if it is rejected it will be more complicated. The...
Read full review of Turkish AirlinesRefund
First thing to anyone who reads this, stay away from Turkish Airlines. If have any problems you will not be looked after in any way. RK3BPF Changed from VP3T53 because I paid $580 US to Turkish Airlines in Istanbul to have all my flights reestablished, after missing my flight. There only interest was greed and get more money. After having paid the $580 I...
Read full review of Turkish AirlinesUncaring airline and rude staff
Sir on oct31st I travel by Turikish airlines no00006 in the business class from Chicago to NewDelhi with a layover at Istambool my lay over was for 4 hour but it was extended to almost 8 hours by delaying the flight for 4 hours . I am a senior citizen travelling all by myself sitting and waiting at the airport without any food or drink . Hearing so much...
Read full review of Turkish AirlinesBaggage claim
I flew with Turkish Airlines and they offered the absolute worst customer service.
They are extremely unprofessional, rude and simple don't care about their clients. Customer service representatives are not knowledgeable, refuse to assist and simply transfer you to another department where you have to explain your problem. After spending more than 2 hours on the phone, they say that there is nothing they can do.
After flying from IST to ORD in August, they damaged 2 of the suitcases. I filed a claim on their website and after submitting the required documents several times, and waiting almost 3 months, my claim was rejected for not submitting my credit card statement. Their requests are unreasonable, and they simply are looking for ways to deny payment and avoid accountability.
Do NOT fly with Turkish unless you have nerves of steel and are ready to be treated with absolutely NO respect.
Flights booked Cape Town to Ireland
My elderly parents booked Turkish Airlines flights Cpt to Ireland via Flight Centre They were sold a very restictive flight that could not be changed. They signed for this but as they are incapacitated did not fully understand what they were signing for. Subsequently my mother got ill and was unable to fly. The flights could not be refunded but cancelled...
Read full review of Turkish Airlinescustomer service of Turkish Airlines
We booked a flight with Turkish Airlines to travel to Jordan for 1 week, which would start on October 13th, unfortunately 1 week before a serious military conflict in neighbored country Israel started. As we reached out to Airline to cancel the trip due to safety reasons or at least to change the destination, both our suggestions were declined and absolutely no solution was offered. Even changing the destination to Istanbul, which was our middle stop on the way to Amman, would have cost us 1.000 EUR (on top to initial 2 tickets price of 1100). Just to compare, our hotel chain immediately and without any questions cancelled all reservations free of charge.
Hence we are deeply disappointed that Turkish Airlines has absolutely no interest in customers´ safety, but only thinks about it´s own profit. Definitely will not consider flying with Turkish Airlines again.
Desired outcome: voucher/refund for the lost tickets
Non arrival of luggage to the deistnation
I traveled from Tehran , Iran to Fergana City in Uzbekistan via Istanbul airport by Turkish Airlines however, my luggage did not arrive to Fegrana. It seems Turkish airlines did not load our luggage (me and another persons and probably some other people) to the plane on Thursday 5 October.
Next flight will be on Tuesday 10 October and I since I needed my cloths and stuff , I had to spend 100 Euro to buy cloths for myself and Turkish airline must compensate this amount to me.
Now I am in Uzbekistan until Thursday 12 Oct.
My flight number was TK026.
System glitch cancelled an upgraded flight leg. Need to pay cancellation fee or forfeit miles used for upgrade
Dear all, on May 15 I bought a refundable economy class ticket on Turkish airlines' website for AMS-IST and return, for my wife and me, to go celebrate the birthday of one of our daughters on the Bosphorus. As I flew *SA during the year, I had some miles on my TK account and opted on August 18 to upgrade both my wife and myself to business on the AMS-IST...
URGENT - Not Boarding my Luggage in plane
Dear Sir/Madam,
I arrived by flight number TK 0260 to Fergana City in Uzbekistan on 5 October but my bag was not in plane. When we asked the airport officials they said it will come on next Tuesday which is very late as I have a lot of important staff in my luggage.
We ask you to send the bag to Tashkent airport so that I can receive it by tomorrow
Lost luggage
Hi, I had my trip with TK on the route Sao Paulo - Istambul - Cluj Napoca.
It started Saturday 30th of September (TK0194) with a delay of 2 hours, by this point I would have lost my connection from Istambul to Cluj Napoca but that flight also got delayed by 5 hours (TK1347), we where supposed to arrive at 9pm and we arrive almost at 2am!
But the main problem is that when I arrived to Cluj Napoca I didn't received my two luggage, I presented the complain at the Office of lost&found and they gave me the File Reference and told me that the next flight from Istambul was Monday morning.
I waited to hear something on Monday, but no news.
I called twice to TK and they keep saying to call back the next day and that they don't have new info, they don't even know if my luggage is in Istambul or in Sao Paulo!
I sincerely don't know what to do, I'm a foreign student in Cluj, all my belongings are in those bags, I cannot afford to buy new stuff.
Desired outcome: I want the luggage to be located and sender to me as fast as possible
Missing a flight + having paid an extravagant usd for a flight
It is about two PNR Number "RH3KRW" for Sungwook Kim (father) / Eunyoung Lee (mother) and "VIITFC" for Minseo Kim (son). Minseo Kim's payment was actually funded by the father (Sungwook Kim). My son "Minseo Kim" is living in Germany, while we (father, mother) are living in Georgia. So, my son created the reservation in Germany and we in Georgia. We have...
Read full review of Turkish AirlinesDenied boarding and we are force to buy another ticket and now we want reimbursement
The story become too long if i were to write here. Please read my official letter regarding the incidence. I have been complain this long time ago somewhere october 2022 but no response or the response was negative probably it goes to wrong department. My friend name abdul rahim ngah have the same problem and issue with me already got his money back.
Please read attachment letter and correspondence.
Your cooperation is greatly appreciated.
Thank you.
Mohd jaafar abdullah
Desired outcome: REIMBURSEMENT OF MY MONEY ABOUT RM 8000.00 DUE TO BUYING ADDITIONAL TICKET FROM ISTANBUL TO LUBJANA.
i have coresspondence with the airline staf by email somewhere in Oct 2022 but the respond is too negatives. And to my surprise my friend Abdul Rahim Ngah who had the same problem and issue with me , he already got his money back. so please be fair to me.
your cooperation is greatly appreciated. thank you.
About the service and the delay witch was not explained
Hello my name is Maria and I had used your airline to fly to Russia. On August 29,2023 flight #TK9 we had a wheelchair service witch they were suppose to come and escort the person before boarding the plain, but no they completely forgotten about the passenger, and when you go up to them they have the biggest attitude. That is not all waited there is more...
Read full review of Turkish AirlinesJayne VaughnMy wife
My wifes credit cards were stopped for some fraudulent action so she could not pay her bill at the hotel i sent $2000.00 to cover that. then on august 31 she was 0n her way to the airport to catch her flight her taxi was involved in a car accident she was in the hospital four four days. keeping in contact that her ticket would still be good. no problem mi...
Read full review of Turkish AirlinesPayment for traveling for luggage
Hello, On 30 August 2023 I travelled with my son with Turkish Airlines from Bucharest to Casablanca. The luggage did not arrive on the same plane. I made a complaint about the 4 missing pieces of luggage and gave the address where we were going to live (in Rabat). On 31 august I received a message saying that the 4 pieces of luggage had arrived in...
Read full review of Turkish AirlinesMissing wheel/damaged suitcase
My 82 year old traveled to US with Turkish airline and arrived to Atl airport on July 1st. She has been a customer of them for the past 40 years. Upon arrival the wheel on the suitcase was missing, we went to the Turkish counter,the other agents from other airlines informed us she is gone for the day and go to their website and start the claim. so i did. I...
Read full review of Turkish Airlinessuitcase broken
Passenger name :
Mr IGUER ABDELMOUNAIM , Mr IGUER ADIL , Mrs BENKADI FELLA
flying in Business Class
FLIGHT N° 2411 DATE 31 AUGUST 2023 FROM ANTALYA TO ISTANBUL
Our 3 suitcase has been found Broken in Istanbul Airport which is totally not acceptable for a company as TK
i am not asking anything by return but we have been really chocked by the attitude
This is not welcoming us at all and will certainly never come back to Turquie
Flight delay
To whom it may concern, I would like to file a complaint for my delayed flight which caused me a delay on the final destination above 12 hours. My original flight from Manila to Istanbul (TK 85) on the 2023-08-23 had a delay greater than 4 hours. On the airport in Manila to clear transparency had been given on the disruption faced by Turkish Airline...
Read full review of Turkish AirlinesDelay more than two hours
After greeting, we were on board the flight from sarajevo to istanbul on turkish airlines on 24/8/2023, which was supposed to take off from the airport at 14.25, but the plane was delayed and we crashed for two hours or more, and therefore we ask you to compensate us for that, because of which we had to change the hotel reservation and our physical damage, as my mother is more than 80 years old and was very damaged by the period that the plane delayed, as well as all of us, my family and I were 8 members
Desired outcome: please refund
Turkish Airlines Ground service Istanbul Airport
Customer Service is non- existent if their flight is 5 hours late and you miss your connecting flight. Walked for hours trying to find help rebooking. When I finally found the right desk, the young man was rude. I was re booked for the next evening. The rude young man did tell me I had to get a Turkish Visa to get out of airport and would be compensated if I contacted customer service. Did not get to a hotel until midnight. I incurred extra expenses in tips (shuttle rides, hotel, airport again). The flight he booked me on landed in Zanzibar International terminal around 1am. I think we were the last international arrival. I had a 6 hour wait for my domestic flight from Zanzibar to Kilimanjaro. All terminals in Zanzibar were closed for the night. I waited outside for 6 hours sweating and fighting mosquitos with no bathroom or drink. The result of this was severe dehydration. I became very ill and required 2 units of IV fluids, etc.
Desired outcome: Compensation for Visa, Tips, and Medical Expense. An apology and an acknowledgement of the closed airport issue so this does not happen to customers in the future.
Turkish Airlines Reviews 0
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Overview of Turkish Airlines complaint handling
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Turkish Airlines Contacts
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Turkish Airlines emailscustomer.service@turkishairlines.com100%Confidence score: 100%Support
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Turkish Airlines addressGeneral Management Building Investor Relations Department, 9th Floor Yeşilköy Mh. 34149 Havaalanı, Cad. №: 3/1, Istanbul, Turkey
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Turkish Airlines social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 26, 2025 - View all Turkish Airlines contacts
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