The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

AirAsia Customer Care Service


AirAsia Bhd

LCC Terminal, Jalan KLIA S3, Southern Support Zone
Malaysia - 560025

Customer Support Phone Numbers

+60 160 085 8888(Malaysia) 29 25
+1 844 727 4588(United States) 3 4
+61 281 882 133(Australia) 2 19
+64 98 876 920(New Zealand) 1 1
+86 512 8555 7711(China) 10 19
+852 30 135 060(Hong Kong) 2 1
+62 212 927 0999(Indonesia) 2 1
+62 804 133 3333(Indonesia) 1 2
+91 804 666 2222(India) 2 7
+91 806 766 2222(India) 5 3
+98 212 620 0686(Iran) 1 1
+81 506 864 8181(Japan) 1 1
+81 503 176 1789(Japan) 1 1
+853 62 626 352(Macau) 1 1
+63 27 222 742(Philippines) 5 2
+82 504 0920 0525(South Korea) 1 1
+886 287 933 532(Taiwan) 1 1
+66 25 159 999(Thailand) 3 3

AirAsia Complaints & Reviews

AirAsia / flight cancellation for kix-hnl july 1, 2019

sazz on Mar 22, 2019

KIX to HNL flight cancelled. Will miss several meetings on July 1 as now I need to leave one day early due to cancellation. Fight rebooked to June 30. Cannot book later flight due to class I am teaching at the University of Hawaii starts on July 2. Locator...

AirAsia / details

Loudes Mary on Mar 21, 2019

I boarded Air Asia airline from New Delhi to Kuala Lumpur on the 15th of March 2019 Flight numberD7183. I walked up to the plane and was not greeted but asked to show my boarding pass which is a standard procedure, I asked her where is my seat and she showed it to me which was a few step...

Air Asia / boarding time

Nurul Izzaty Rosli on Mar 20, 2019

My flight is at 4.50 pm today and I arrived at 4.30pm at the departing gate, which is the exact time the gate is closed. Which means I still have time to be on board. But, the flight attendance didnt give permission and I was so upset cause I know I still have time. And the supposed time...

AirAsia / boarding time

Aniq Thaqif on Mar 20, 2019

Flight berlepas sebelum waktu yg ditetapkan. Tiada pengumuman dibuat dan saya tak dapat tukar tiket. 13 orang terlepas flight macam tu je, ini ke cara air asia mengait keuntungan? Please improve your system airasia if not believe me your company will collapse after this. I hope your system...

AirAsia / flight delay

mohamed shariff on Mar 19, 2019

Hi My booking reference was CU6J4N I was on flight AK 6173 from AOR to JB with my 70 year mother on 10.3.19 We were supposed to depart from AOR at 4.50 pm but was delayed till 12.50 midnight It was an obvious 8 hours delay and we have gone through a tiring long waiting at the airport. A...

AirAsia / wheel chair facility

Pinky Mohanty on Mar 18, 2019

I had book tickets from BBI-KUL and KUL-SYD for myself and my husband. I am a 65 year old lady with rheumatoid arthritis and my husband is 74. This was the first time we travelled in AirAsia. We had booked for wheelchair facility for both the flights. Surprisingly, we haven't received...

AirAsia / damaged luggage

Da Wong on Mar 14, 2019

I'm traveling back from Cebu-Kuala Lumpur - Penang and this is what happened to my luggage. I only seen it or realized when I arrived at home. The handle of the luggage was missing. It's very hard to carry since there's no handle anymore to drag. The luggage can't be use next time. I'm...

AirAsia / response regarding name charge

AngieBrown on Mar 12, 2019

I booked flights for my elderly family members and a friend. I accidently spelt a first name incorrectly. I have emailed, phoned AirAsia on numerous occasions and am yet to receive a response. I would just like to change the name from GAYLE TO the correct spelling. Booking reference i...

AirAsia / incorrect date of flight booking

Areena Amani on Mar 9, 2019

On 6 March 2019 (Wednesday) I have booked a flight ticket from Kuala Lumpur to Kota Kinabalu for five people. I booked return ticket flight for 27 March 2019 from Kuala Lumpur and 3 April 2019 from Kota Kinabalu. I paid the ticket through credit card. After I enter the secure code for the...

AirAsia / luggage is broken by airasia (thailand and malaysia)

Lalita K on Mar 7, 2019

Hello whom it may concern, I'm writing this complaint about AirAsia both in Thailand and Malaysia. What happened? I usually flew AirAsia as it's a low cost and quite convenient in order to fly to places domestically and internationally. I had 2 cases that I faced, both are about the...

AirAsia / seat allocation policy and service

Kent Wee Lim on Mar 5, 2019

Me and my husband chose airasia to fly to kl because its timing suit his schedule. And I had to compromise just to fly with him. At the counter we requested nicely to sit together, the guy said we cannot sit together. I asked why and the guy smirked and said because is a cheap airline, you...

Air Asia / return flight cancelled from phuket to gold coast 4th april 2019

Caz19 on Feb 26, 2019

My Name is Caroline Field Account no with D3057283720 Booking Ref: 8433459297 I was booked on a return flight from Phuket to KL /KL to Gold Coast scheduled on the 4th April 2019, I have been informed that this flight has been cancelled and I have been booked on flight AK819 instead...

AirAsia / website membership error and booking issues

Sally Lane on Feb 18, 2019

I have tried to book flights from Perth to Langkawi for over a week and experienced issues with creating and including a BIG membership for my husband. I have been fobbed off repeatedly by the online customer service, saying that I have been confused, which I have not as I have clearly...

AirAsia / refusal to carry 40kg sporting goods paid for and premium fare price in economy situation

Geoff Orpin on Feb 18, 2019

I booked and travelled on AK 2010 booking number VVEE6N, at check-in stall refused to accept fishing and camping equipment claiming that it was not sports equipment, There service was rude by the supervisor that fronted me with a laptop showing only Diving equipment was allowed, we had...

AirAsia / terrible service

Vincent Kuhnis on Feb 18, 2019

Email sent to airasia and left unanswered... Showing again their bad ground staff service... Dear sir / madam, I am writing to you to raise an issue about: flights - departure from maldives, 2 people The issue that I have experienced was: There is a few of issues which did not match my...

AirAsia / check-in - baggage issue

Bourcet on Feb 13, 2019

I booked a flight from Hong-Kong to Kuala Lumpur with my family. N°AQ8GJG Name: BOURCET. Email: [email protected] I received an email with the information of the baggage policy: "BAGGAGE All guests (except infants) are allowed to carry on board 2 pieces ofcabin baggage. The total weight of...

AirAsia / terrible service

SynKi on Feb 5, 2019

During Chinese new year, my parents booked a ticket back to Johor, when we booked the ticket the time shown for the flight is 7.15am.When we went to the airport, we realized that the time for the flight change to 7.00am.They did not informed us, so we quickly went to the self check-in...

AirAsia / refund

MM71 on Feb 4, 2019

To whom it may concern, I was offered to apply for a full refund from Air Asia on the 23rd November 2018 due to an aircraft change, which I filed the next day. My case was created on the 27th November 2018. As I have not heard for Air Asia for about one month, I involved Malaysian Aviation...

AirAsia / poor services

Thanaletchumy balayah on Feb 3, 2019

Hi.. I'm Thanaletchumy.. I've booked tickets from malaysia to trichy on 2/2/2019 flight AK 029, 2225 flight time.. we managed to check in early but we reach the boarding gate after the gate closed 2210 MST because my daughter can't walk and had bring her to toilet.. hence...

AirAsia / booking rules

RchardK on Jan 31, 2019

I made a booking reference VUV3GA and accidentally booked Manila to Tacloban rather than Manila to Tagbilaran. Out 21st March back 24th March 2019. The booking was for 2 people. Sure it was a typo/silly mistake, but I tried to correct it immediately (within 10 mins) and have tried unsuccessfully to...