Turkish Airlines
Reviews and Complaints

I travelled with my husband and son via Turkish airways Cairo / Budapest / Cairo with transfer transit in Istanbul. The TK proposed 2 options for Budapest / Cairo : either 6 hours transit in Istanbul or just transfer transit. The second option was 1500 EGP / ticket higher than the first. I opted for the second just to avoid waiting in the airport.

My complain concerns Budapest / Cairo flight on the 23rd of September 2014as the first flight Budapest / Istanbul arrived at 18:05 while the second flight Istanbul / Cairo departure time was 18:10. We checked-out to discover that the we missed the flight. The transfer desk very roughly told me that I have to wait the 00:35 flight and refused to transfer me to Egyptair flight which was ready to flight. This is inacceptable, especially that :
1- I reserved flight Budapest / Cairo via Istanbul and not 2 different flights Cairo/ Istanbul - Istanbul / Cairo
2- I make the boarding for the two flights in Budapest Airport
3- We were late because of your flight and not for a personal reason
4- We were already landed at 18:05

I ask TK to pay back :
1. the difference between the flight with transfer transit and the flight with 6 hours transit which is 1500 EGP per ticket.
2- 100 Euros expenses in Istanbul Airport for lunch

TK is not so good to bemember in your esteemed organization.

Left from LAX on August 25the on Flight #10 to Istanbul and arrived on August. Had a 22 Hour layover. Was told at the LAX ticket area by the Turkish Represent that my daughter wouldn't need to get the suitcases. They would be delivered with the connecting flight from Istanbul 8/27/14 at 4:05 P. to Bologna Italy on 8/27/14 Flight # 1325. It was a joke to get a hold of anyone regarding the lost suitcases. I had to contact Istanbul, Turkey and still get didn't get any information that we needed about the 2 lost large suitcases. My daughter was studying abroad for 4 months and now she has no clothes with her. Everything was in her suitcases. This is such a terrible thing to happen. This happened to 6 other people who arrived in Bologna from her flight. I am not pleased with the service and the difficulty in trying to get help regarding this matter.

I greatly appreciate star alliance, for I have flown with carriers under their airline alliance. However, Turkish Airlines have the worst representatives and customer care. First the representative who booked my flight never checked in my baggage to the same flight. Second their customer service hotline repeatedly hangs up on me. I really expected better customer service under star alliance network. I am a frequent flyer to Saudia Arabia from USA and will definitely be considering other direct airlines that aren't under star alliance network if my baggage is not found in the span of five days as stated by the Turkish Airlines website. I really need my baggage, the compensation I will be receiving will be a joke compared to the SEVEN bags I lost. I will also make sure other friends and family who travel to Saudia Arabia won't being using any of these airlines since their reliance in receiving my baggage is 0%. I really think star alliance should remove Turkish Airlines from their network. Turkish Airlines is seriously giving their network a bad rep. I seriously just want my BAGGAGE TO BE DELIVERED and my complaints to be recorded instead of being hung up on as I currently just was.

1. I inducted to the UNIFIL, Lebanon on 23 Jul 2014 via route Delhi – Istanbul – Beirut on Turkish Airways (scanned copy of baggage slips attached). The details of the Flights are as under:-
(a) Delhi – Istanbul – TK 717
(b) Istanbul – Beirut – TK 824
2. On my arrival at Beirut I noticed that two hatches (locks) of my Samsonite suitcase (pictures attached) were broken, apparently with a deliberate effort and intent. Some of the items packed in it were also missing. I found a slip attached to the belly of the suitcase acknowledging the damage. The slip apparently was attached in Istanbul by the ground staff handling the baggage.
3. I registered a complaint with the Baggage handling department at Beirut Airport. A receipt of the same was given (reference BEYTK15215) also attached. However, they advised me to contact Turkish Airways. The office of the Turkish Airways at the airport was closed and it was informed that it would open at 1200 Hrs midnight. In addition the helpline Number provided did not respond. After all my efforts failed, I proceeded to report to UNIFIL in Naqourah.
4. It is requested that a complaint of the same be raised with the Turkish Airlines and damage incurred be reimbursed, besides conduct of an inquiry into the matter.

Dear sir,
My wife and myself have travelled to mumbai from zurich via istanbul on 15 / 06 / 2014 and 16 / 06 / 2014. The flight from zurich to istanbul got delyed so much that we had to run to the terminal and we caught the flight alomst 5 min lef to close the boarding. The timing of the landing the zurich to istanbul and the take off of the flight tk 0720 was hardly 30 mins. When we reached the mumbai airport, we could not find the check in luggage on the belt no 6. We have logged a complaint about the same. But i am not staying in mumbai and i have to travel to my native place which is about 800km from mumbai. I can not stay back in the mumbai for baggage. I don't have clothes now. How can i claim for my baggage.
Thanking you,
Yours sincerely,
Dr. Mandar deshpande.
[protected]

Hi,
I reached Delhi by Turkish flight - TK 0716 on morning of 26thMay 2014 and found my baggage missing, came to know after enquiring that it wasn't loaded in flight and would be coming by next flight.
I was told that baggage will be delivered in 24 hrs time at any location across India. So, I mentioned my Pune address where the baggage has to be delivered.
On 27th May I got a call that baggage has been received in Delhi and will be transported by road to Pune and will take 48 hrs.There is no coordination between the two staff persons i.e. to whom I discussed on 26th morning and the one who was calling me on 27th May. I had to repeat each and everything including address and phone numbers that I have already mentioned in a form. There is no care about personal constraints as the person who listened me on 26th morning has neither documented it nor passed it to his team. So, officially nobody is aware about my problems.
When I asked how they are sending it, it was told by some courier. When I asked multiple times about the courier name they told “United courier”. When I asked for consignment/shipping number, so that I can track but looks like the staff don’t understand the meaning of consignment/shipping number and has not given me yet. Even today on 29th May, I haven neither received the baggage nor the consignment number to track. Now they are not picking my call as well. I don’t know where my baggage is.
Can somebody suggest me how to deal with this issue.
I am a frequent traveller to Europe and would refrain to travel with Turkish in future.
Regards,
Yogesh

I would like to complaint about Turkish airlines. This is the letter i sent them. Please be careful with the companies you deal with:

Dear sir, i cannot stop smilling when i see your advertissment: Voted Europe s best Airline.! Are you sure we are talking about the same company? As you will see further on, i went, for an international congress in Antalya and yesterdey my colleagues, people of all the word, we ¨"tried" to come back home. I must add that in my group were elder people too, who had to run risking their health condtitions.The flight from Antalya was 1 hour late, therefore when finally- after running all this laberynth of the Istanbul aeroport, and confronting the worst attitude of your employees and custom officers ( who said, this is not my problem), who denied to help us out- we and other frends of mine comng from Spain, we lost our flight. I have to tell you also that we had chosen that flight and had paid a more expensive ticket because we did no want us to come back in Midnight. Also i have to tell you that this was the first and last time i and my colleagues have chosen your company. And as far i am conerned i will inform everybody who asks me to avoid your BEST AIRLINE for 3 years in a row. And i m asking myself: Who voted?
I am sure that nobody will answer all my questions but it is my obligation to inform you.

Turkish Airlines
TK2417 Economy (Y)
Terminal: D
Airbus A321-100/200 AYT, Antalya
Antalya, Τουρκία
Διάρκεια Αναμονής: 1ω 15λ → IST, Ataturk
Κωνσταντινούπολη, Τουρκία
16:45 Διάρκεια: 1ω 20λ 18:05
Turkish Airlines
TK1843 (S)
Terminal: I
Boeing 737-900 pax IST, Ataturk
Κωνσταντινούπολη, Τουρκία → ATH, Eleftherios Veniz...
Αθήνα, Ελλάδα
19:20 Διάρκεια: 1ω 30λ 20:50

I hope that i will receive an explanation for all these inconvenience.My e mail : [protected]@gmail.com
Thanks in advance

My complaint is; I arrived in Israel on 28 Feb 13, after the human degradation, I encountered by the Israel Airport Security, which lasted over 3 hours, I decided to leave as soon as possible. 1 Mar 13, I get to the airport in Tel Aviv, and I attempt to use my ticket to leave, well, more belittlement, the Turkish Airlines, customer service, (ticketing), told me I would have to pay $1, 138.00 to get back to the USA. She also, stated, "There's nothing she could do", well, I get to JFK airport in New York, and the ticket agent, told me; "Your ticket is wrong, what happened", so I explain the situation, and she told me, "Turkish Airlines could have helped you, even if it meant, waiting on the next flight", now I have a ticket from Israel to the USA, which I will probably never use. I want to seek legal action against Turkish Airlines

My name is Homaira Ayoub, I’m the mother of Sophia Sara Popal who is 13 year of age and David Mohammad Shase Popal who is 11 years of age. Both of them were traveling via Turkish Air Line From Kabul on the 22nd of December 2012 to Istanbul and then on the 23rd of December from Istanbul to Los Angeles California . Flight number TK9
At the Time of checking in Afghanistan I asked the person on the counter, that I need the child protection service which every air line has, which parents fill a form out and the Air line receives the children and they would return them back to relative whose name they have on the form on the destination. The person at the counter said “oh since your kids speak English, they should not have any problem and once they get inside the Plain they could the flight attendance to help them.” I did not know what to do. And on the day of purchase of the tickets no one on the Turkish agency told me anything.
Once my kids got to Istanbul, they were in the air port for 4 or 5 hours before they finally got them to the hotel room. And the food was suppose to be free they got charged for it. Which is OK? But worst of all was once they got back to leave for Los Angeles they told them they can’t travel without the consent of the parents, and the parents are all the in Afghanistan. My Kids were traumatized, they were scared and they were begging the air line to please let them go. After about an hour of back and forward, and the plain was delayed, they finally let my kids go.
I believe the air line should have the right service all over the world, I know that Afghanistan is a country that Nothing goes right, but the air line could improve their services no matter where they are. As a customer we need to have good services no matter where we are especially when Kids are involved .
I need a responds from you as soon as possible
Regards

Turkish air line
Took 3 days and delayed our flight from moqadisho /somalia to istanbul. They have made all passengers including children, without food or refreshemnents and no information given at the airport for 3 days going back and forward.
All passengers had to pay for thier own food and accommodation, the flight was delayed for 3 days. Each day we where asked to go back to our hotels without any explaintion given as to the delay and continues cancellation of this flight, and finally when they had a replacement flight they took us to kenya instead of turkey/ istanbul which was our orginal destination. At arrival at the airport there was no assitance what so ever from any of their atff at turkish airline airport desk, as all their staff where not present untill midnight next day. We had to wait for almost 9 hours before we could get any assistance, the staff where rude and did not even offer any thing in return.
This was a very bad experience, I would never recommend travelling with turkish air especially if your going to africa.

This is in reference to my lost baggage
I passenger Tinky Allagh with my husband Gunnit Singh Allagh checked in our three baggage's on 28 June 2012 at 5.30 am to go to Amsterdam on flight no TK 1951 departure time 8.20 am.

While checking in there staff tagged my two big baggage and gave me two baggage slips however did not tag the third bag and moved the belt, when i told her that she didn't tag my third bag she went to her boss and got me the third baggage slip later. And assured me that my bag downstairs is tagged by her staff .
When i reached Amsterdam at 11.30 i did not receive my third Nike black handbag which was untagged by your staff.
Things in my bag

One Armani men jeans cost 350 USD
One Armani baby school bag 350 USD
Six Armani T shirts 600 USD
Two lady handbag 80 USD
Two Armani track pants 440 USD
Two Armani track suit jackets 440 USD
Three Armani shirts 900 USD

All the goods mentioned above were brand new with price tags .I had taken a tax free for all these goods from the airport.

>Attaching all the details

> My file reference no is SPLTK29114. I have all tag slips with me.

> Lost baggage details :
>
> BLACK NIKE HANDBAG LOST.
> DATE OF TRAVEL - 28 JUNE 2012 ( 8:20 departure )
> FLIGHT NO- TK 1951 ( Istanbul to Amsterdam on 28th June )
> File reference / Report number - SPLTK29114

> Passengers detail -
> Gunnit Singh allagh [protected] [protected]
> Tinky allagh [protected] [protected]
E mail - [protected]@gmail.com

My name is Esther Abena Owusu. I arrived on Turkish Airlines on the 16th of July without my 2 luggages. My booking ref: S6DLDR. I immediately logged a complaine to their handling agent Aviation handling services which they promised tracing it. Today is 24th July and there has not been any positive feedback. To be very honest with u this is my first time of flying your airplane and it will be the last. The services here in Accra Ghana is so so apoling. There is no urgency in tracing of the bags. Yesterday 23rd July was exactly one week since I arrived not even one of the bags is found. I hv valuable items in the bags. I request of u to pls get back to me as soon as possiblee. The ground staffs are not assuring me anything. I need the bags pls. +233 [protected]

Air hostess dropped wine on my clothes and seat. She was not courteous enough to move me from the wet seat. It took her 10 minutes to bring me some paper towels to dampen the wine from the seat and my clothes. I hurt my back while i was cleaning the wine.

Dear Dr. Temel Kotil
General Manager of Turkish airline
I am Dr Nabeel Bani Hani From Jordan, I was used Turkish line From Amman to Istanbul on the flight number 813 in 19 June 2011, then I travelled from Istanbul to Izmir on the flight number 2320 to ABD-Adnan Mender Airport, When I reach Izmir I took wrongly baggage the same characterization of mine and when I reached the International Agriculture Research and Training Center to participate in the Course on Sustainable Management of Soil and Water Resources. I surprise that baggage is not mine then I told the responsible person in the Training Center to back me to the airport and fill a claim about that mistake. When I reached the airport I filled a claim about that and the employee told me that I can keep the other baggage even another person who may be also took my baggage wrongly make a claim for that but till now no one come and fill claim for this baggage. I was kept the baggage at administration office of training center. Also, I asked employee in the office of information and losses to found the address of the person who own this baggage. After the employee search she only found name of that person without any address or phone number. In the same time we found another name with phone number hang on the baggage and course coordinator (Aylin Cilik) called that person who told her that he has no idea about this baggage (I do not know his name and phone number put on the baggage?).
Please help me to know, what is the right way I can follow to get back my baggage because all my needs are present in this baggage? Also, I believe that employees in Turkish airline can found that person through his Identification number or through his passport number because till now he not come and fill claim about his baggage.
Note: I fill a claim with reference number: ADBTK88843/19JUN11/1402JMT
My Name in the Ticket is: BANIHANI, NABEELMR
My address in Turkey (Valid to 1st of July 2011 to the end of this course) is: International Agriculture Research and Training Center, Menemen/Izmir/Turkey.
The coordinator course mobile (her name Aylin Celik):+[protected]

My address in Jordan ( I will be valid after 2nd of July 2011 after the end of course): P.O Box: 639 Baq'a 19381 Jordan Mobile : (+962) [protected] or +962 [protected] Fax: (+[protected]

Please give your answer as soon as possible about compensation for my lost baggage and my luggage also what can I do with baggage I took wrongly.

This can easily be termed as cheating. Can anyone suggest any legal course of action?

from Soumitra Panda [protected]@gmail.com
to [protected]@thy.com,
[protected]@thy.com,
[protected]@thy.com
date Thu, May 26, 2011 at 6:03 AM
subject Re: Urgent SDQF7T A gentle reminder
mailed-by gmail.com

hide details 6:03 AM (3 minutes ago)

Another reminder... I must say, this is not the kind of response I expected. Irrespective of the outcome, at least have the courtesy to acknowledge these emails.
- Hide quoted text -

On Mon, May 23, 2011 at 5:18 AM, Soumitra Panda wrote:

Dear Turkish Team,
This is a gentle reminder for my email dated 17-May. Since it has been nearly 1 week without an acknowledgement / response, I thought of sending you a gentle reminder.
Best,
Soumitra

On Tue, May 17, 2011 at 10:09 AM, Soumitra Panda wrote:

Hi,

With kind reference to PNR SDQF7T (email below), I approached the local Turkish office in India to reissue the tickets today and was informed that the total cost will be 14, 500 INR (approx 230 Euros) per person.

While making this request through your call center, I was told that the total cost will be 105 Euros for 2 people - 53 Euros per person and I could book my ticket anytime till 01-June, at the same price (you can cross check my conversation on 04-Apr-2011 with your call center). I was also told that because there is no change of date / sector / passenger, I could be lucky in getting the re-booking fee waived off further.

I have tried to explain the situation earlier as well. I accidentally canceled the tickets and am trying to re-book the same - same passengers, same flights, same everything, nothing changes.

Under such circumstances, request you to help me by issuing the tickets at the same or lower cost committed to me in April. I'm sure being an airline of repute, you will agree to help a customer in distress. Spending close to 500 Euros for no visible gain is becoming too much to bear at this point. My wife and I are making this trip to Turkey and Switzerland for a week for leisure and request you to help us make this trip possible.

Hope to receive a favorable reply at the earliest.

Thanking you in advance,

Regards,

Soumitra Panda

I am 84 years old and have no intention of flying anywhere and did not request any such arrangement with turkish air lines. I demand that any charge to my credit card be immediately removed and I expect an immediate reply from the party or parties responsible. I have received no help either from someone in istanbul or new york. My next action will be to contact the consumer protection agency I suspect they will be pleased to assist me. I expect your reply asap.

Our suitcase was not placed on our flight from Istanbul to Heathrow airport by Turkish Airways 14.12.10, we asked all the checkin personnel at Istanbul "have you put our suitcase on our fight" they told us not to worry it has been done.
We have had to wait a week - 7 days! before it is to be returned to us, but this is next Tuesday 21.12.10, this is also because DHL have a poor delivery service, we told DHL that there would not be anyone at home, 17.12.10, but they still tried to deliver the suitcase and left no details on when they would return or how we could have the suitcase delivered at a suitable date and time.

My name is Andre Pretorius and I'm filling a complaint
for my lost suite case that's been lost now
since 26 November 2010.
I have mailed the people in Istanbul at Turkey Airlines
with all my paper work packing list, the lost goods list,
value of goods list including the bill that I paid
in Lebanon for sendind my goods and including the insurance.
I mailed to a Ahmet Dogangun at [protected]@thy.com
and he wants a claim form from me where do I get a claim form from Turkeys Airlines?
My goods of $1200 are still gone and I send every paper work that I have to the Cargo's lost and find but they are not helpfull!'
How does a Suite Case of 50kg get lost In mid air and they cla they
don't have anything in there warehouse at Turkey Airways.
I will never use Turkey Airlines again to either fly or send goods with
because I don't know if I will recieve my goods.
I'm so unhappy about the whole thing .
So if no one can help me then I'll have send a mail to some news papers.