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Turkish Airlines review: Flight

KeziaCOL of Perth, AU

Nov 30, 2023 9:18 pm EST

Verified customer

Featured review

I booked a Turkish Airlines flight for my Mom through Alternative Airlines. On the bottom of this ticket is states exactly the below; (please see ticket attached)

Can I change this ticket?

• Turkish Airlines will charge a fee of up to AU$ 84.71 for changes before departure from Dublin.
• Turkish Airlines will charge a fee of up to AU$ 84.71 for changes after departure from Dublin.
Can I cancel this ticket?
• Turkish Airlines will charge a fee of up to AU$ 169.42 for cancellations before departure from Dublin.
• Turkish Airlines will charge a fee of up to AU$ 551.60 for cancellations after departure from Dublin.

Now this flight was offered as a full ticket, however upon booking I was told my mom would have to check out and back in to transfer from Kuala lumper to Perth (with only one hour availability), and that was my problem apparently, so I paid to change to have 7 hours for her to do this. Thats fine it was done and organised.

However, my mom had a hip surgery 5 months ago, she recently fell down a set of stairs and her surgeon has informed he it is too dangerous for her to fly long distance until she can recover from this.

I have then discussed with Alternative Airlines who have informed me they have been in touch with Turkish airlines and I cannot changed or cancel my flight. I have also requested that I can at least transfer the ticket to my dad instead.

I have then called Turkish airlines who will further not let me change or cancel my fight - or give it to my dad, even though the reason is beyond my control, and I have paid $3000 for this. I will also say the lady at Alternative Airlines was helpful and tried her best. The lady at Turkish Airlines was appalling, I asked to speak to her manager and she said "we don't have", so I stated to her, is Turkish Airlines running a business that people pay thousands to dollars for tickets with no options to change, cancel or transfer and also don't have management - the Turkish Airlines attendant proceeded to actually ignore me on the call blanking me completely.

I have now paid $3000 for a ticket with Turkish Airlines that I literally cannot use because they have road blocked every avenue for change following my elderly mother falling down a set of stairs and being unable to make the flight. I will be taking every avenue of action I can to rectify this situation inclusive of going to consumer affairs and exhausting legal options. I have lodged this on the complaints board. This daylight robbery.

Claimed loss: $3000

Desired outcome: change, cancel, transfer or refund my airline ticket

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Turkish Airlines - Compensation for lost baggage 20

Resolved

Turkish Airlines - Customer relations department 18

Turkish Airlines - Missing luggage 8

Turkish Airlines - Lost luggage 8

Turkish Airlines - baggage lost 1

Resolved

Turkish Airlines - rescheduled flight without compensation

Turkish Airlines - Service

Turkish Airlines - damaged luggage

Turkish Airlines - broken luggage 1

Turkish Airlines - offload from boarding gate after issue a boarding pass. 2

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Turkish Airlines Contacts

Turkish Airlines phone numbers

1800 750 849

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50%
Confidence score

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36%
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50%
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100%
Confidence score

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100%
Confidence score

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33%
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India

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100%
Confidence score

Brazil

More phone numbers

Turkish Airlines emails

customer.service@turkishairlines.com

100%
Confidence score: 100%

Support

Turkish Airlines address

General Management Building Investor Relations Department, 9th Floor Yeşilköy Mh. 34149 Havaalanı, Cad. №: 3/1, Istanbul, Turkey

Turkish Airlines social media
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Oct 05, 2025
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